support restore all tabs

Once updated Firefox all old tabs didn't open ( and it was not possible to restore them anymore). So I'd like to restore all old tabs of yesterday session. Really importa… (read more)

Once updated Firefox all old tabs didn't open ( and it was not possible to restore them anymore). So I'd like to restore all old tabs of yesterday session. Really important for my work. Looking forward to hearing from you asap. Regards, Orlando.

Asked by mhjzxcmcmr 3 weeks ago

Last reply by cor-el 3 weeks ago

Firefox too big to catch the top bar after using bigger screen

Can someone please answer how to reset firefox size after you've been using a bigger screen and go back to the laptop the top bar is lost way up and I cant catch it to mo… (read more)

Can someone please answer how to reset firefox size after you've been using a bigger screen and go back to the laptop the top bar is lost way up and I cant catch it to move it to resize the firefox window. Using Fn and F11 to go into maximize mode doesnt help me at all cuz I end up in full screen on the FHD screen but cant grab and drag the window to resize it again - and please NO comments about using FN and F11 again. This is an issue thats been since years - cant figure out why ppl who are tryin to help think others dont know the difference between maximization and the window being bigger than the laptop screen and being lost. So FIREFOX key-shortcut for window size reset URGENT PLEASEEEE - Im having this issue couple times a week. To fix it I gotta go again to the bigger screen reduce the size of the window and then disconnect - which is soooo horrible.

Asked by maple22 3 weeks ago

Last reply by cor-el 3 weeks ago

I am afraid to update to Firefox 124 since I don't want the new default of ordering tabs by how recently they were opened to kick in before I have a chance to preserve the existing tab order.

I am afraid to update to Firefox 124 for fear of losing the existing order of 100s of open tabs if the default setting of ordering tabs by "Recently Opened" kicks in befo… (read more)

I am afraid to update to Firefox 124 for fear of losing the existing order of 100s of open tabs if the default setting of ordering tabs by "Recently Opened" kicks in before I have a chance to change the setting to "Tab Order". Can anyone help me? I'd like to upgrade to 124 if I can do so safely!

Asked by PLS1 3 weeks ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago

Download does Not Download..

Due to repeated issues over a week, I uninstalled Firefox days ago. Tried to Reinstall it repeatedly on same device several times. It was working before..BUT it keeps sho… (read more)

Due to repeated issues over a week, I uninstalled Firefox days ago. Tried to Reinstall it repeatedly on same device several times. It was working before..BUT it keeps showing its downloaded on Settings but Firefox download page keeps showing "DOWNLOAD" Tried several times. Not my computer. Nothing works to resolve it.. Windows 11..

Asked by Linda 3 weeks ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago

Firefox UI freezes when clicking the addressbar.

I am using Firefox 125 in Windows 11. And this just happens recently. Sometimes, quite frequently, when I click the addressbar wanting to input or select a new address. … (read more)

I am using Firefox 125 in Windows 11. And this just happens recently.

Sometimes, quite frequently, when I click the addressbar wanting to input or select a new address. The Firefox UI freezes (before the dropdown list of addresses is shown). The video/audio/other effects are still working, and from task manager, it does not cost more CPU/mem than usual. But it does not response to key press or mouse action. All I can do (that I know of) is killing the processes. The problem does not seem related to "current" webpage I am browsing. And I have not installed new addons for a few months.

Any idea what should I look into?

Asked by Magicloud 5 days ago

Last reply by jscher2000 - Support Volunteer 5 hours ago

Firefox not working with some NY Times links

I cannot open any Games on the NY TImes site with FIrefox for the past month; no problem with Chrome. Today, two article links opened but then the page went blank (repeat… (read more)

I cannot open any Games on the NY TImes site with FIrefox for the past month; no problem with Chrome. Today, two article links opened but then the page went blank (repeatedly), while other links worked fine. Again, no problem with Chrome. My wife can't get into proxyvote.com with Firefox--again, a blank screen. Where is this weirdness coming from?

Asked by Roger S Bagnall 13 hours ago

Last reply by cor-el 7 hours ago

Addons Not Syncing between Desktop and Laptop

Hello: I have installed and enabled sync under the same Mozilla account on my desktop and laptop. The only thing that seems NOT to sync between them is my add-ons. There… (read more)

Hello:

I have installed and enabled sync under the same Mozilla account on my desktop and laptop. The only thing that seems NOT to sync between them is my add-ons. There was no sync error log when I checked. I have already tried logging out and logging back into my Mozilla account on both computers, turning off my antivirus real-time protection, double-checking my sync settings, and restarting both my computers.

This issue is beyond frustrating. Does anybody have any additional suggestions to save my sanity by correcting this issue? I would appreciate any assistance that is provided! Thank you!

Respectfully, Jeffrey

Asked by JRL1156 1 day ago

Last reply by cor-el 7 hours ago

Instagram page won't load.

Instagram page won't load. Doesn't load in Edge either. The proxy setting is off. It was loading yesterday, then today it won't. No malware detected by Mcafee or Spyhunte… (read more)

Instagram page won't load. Doesn't load in Edge either. The proxy setting is off. It was loading yesterday, then today it won't. No malware detected by Mcafee or Spyhunter. My account is working fine from my phone.

Asked by djrutger444 1 day ago

Last reply by cor-el 8 hours ago

cannot get emails on my desktop. i get emails on my IOS smart phone

I do not get my emails on my desktop. My email address ends with ---@ comcast.net. I can be reach via text on my Iphone. Thanks, Al Mizrahi … (read more)

I do not get my emails on my desktop. My email address ends with ---@ comcast.net. I can be reach via text on my Iphone. Thanks, Al Mizrahi

Asked by almizrahi 10 hours ago

Last reply by jonzn4SUSE 9 hours ago

web cam image

Web cam image on web page stopped working after last update. Using win 11. Tried refresh, worked last time but not this time, checked permission security settings. Can ge… (read more)

Web cam image on web page stopped working after last update. Using win 11. Tried refresh, worked last time but not this time, checked permission security settings. Can get the camera image on a tablet but not laptop. (lenovo) Anything I might have missed?

Asked by fresch1123 18 hours ago

Last reply by cor-el 9 hours ago

Mozilla Firefox ESR notification of infection

My Windows virus protection shows nothing but I keep getting notices int he lower right corner of my screen that say Mozilla Firefox ESR and tell me there is an infection… (read more)

My Windows virus protection shows nothing but I keep getting notices int he lower right corner of my screen that say Mozilla Firefox ESR and tell me there is an infection. It tries to take me to a website to scan and then buy McAfee to fix it. If I make sure Firefox is shut down (forced through Task Manager) it seems to go away. It appears that only the Firefox browser may be infected.

Asked by kirk20 14 hours ago

Last reply by cor-el 9 hours ago

As of 5/5/2024 I am unable to login to my outlook.com account from Firefox.

I can login from other web browsers, but not Firefox. What's going on? When I try to login as I have always dine in the past, this is what comes up: https://outlook.liv… (read more)

I can login from other web browsers, but not Firefox. What's going on?

When I try to login as I have always dine in the past, this is what comes up: https://outlook.live.com/mail/0/

But then absolutely nothing happens. Please advise.

Asked by cleo.miller 21 hours ago

Last reply by cor-el 9 hours ago

Log in to Screwfix.com

I have Screwfix.com as a bookmark in my Firefox browser(default) and have recently found that I am unable to log in to Screwfix. Screwfix tell me that I should be able t… (read more)

I have Screwfix.com as a bookmark in my Firefox browser(default) and have recently found that I am unable to log in to Screwfix.

Screwfix tell me that I should be able to log in using Microsoft Edge (I can) but I prefer Firefox!

Can you sort this out for me please?

Thanks and best wishes,

Philip

Asked by p30 18 hours ago

Last reply by cor-el 9 hours ago

Cookies and site data WILL NOT delete

I've been trying to delete cookies and site data multiple times and it will not delete, even after multiple attempts to fix it. Such as deleting Mozilla folder in file ex… (read more)

I've been trying to delete cookies and site data multiple times and it will not delete, even after multiple attempts to fix it. Such as deleting Mozilla folder in file explorer and downloading an extension to delete cookies and cache. Everything else gets deleted fine except for 2 sites.

Asked by SILENT 17 hours ago

Last reply by cor-el 9 hours ago