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Session lost after update

session is completely gone. I tried to restore it via various help articles and forum posts but without success. I see a stg-backups-ff-126.0.1 fodler in my download fo… (read more)

session is completely gone. I tried to restore it via various help articles and forum posts but without success.

I see a stg-backups-ff-126.0.1 fodler in my download folder which contains information about tabs that I had open. But I don't know how to use firefox to use that file.

I alos tried to the \sessionstore-backups folder with files named like "previous.jsonlz4" but I do not get the menu option for restoring a session.


from a file named "error-sessionrestore-1718212432477.txt": 1718212432149 SessionStore ERROR The session file is invalid: : TypeError: state.windows[0] is undefined(resource:///modules/sessionstore/SessionStore.sys.mjs:1163:11) JS Stack trace: initSession@SessionStore.sys.mjs:1163:11 onBeforeBrowserWindowShown/<@SessionStore.sys.mjs:2035:35

Asked by stephan.roesener 2 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

Firefox web browser has lost all my bookmarks, sign ins and passwords

When I opened Firefox web browser it did an update today, and since then I cannot find my bookmarks, sign ins or passwords. I need help here and I am not very tech savvy … (read more)

When I opened Firefox web browser it did an update today, and since then I cannot find my bookmarks, sign ins or passwords. I need help here and I am not very tech savvy at over 72 years old.

Asked by Blair Milligan 2 days ago

Last reply by cor-el 2 days ago

Crashes constantly after update

FF just did an update and now I can barely use the browser. Its slow and then spins and crashes... it took me 6 minutes to just get this open and type this. All my links … (read more)

FF just did an update and now I can barely use the browser. Its slow and then spins and crashes... it took me 6 minutes to just get this open and type this. All my links and sign ins are on it... ugh... How do I reverse the update? thanks

Asked by jane51 3 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

Perms cant be given sites

as you can see in the screenshot it says the mic is only"allowed temporarily" and when i go to permissions it doesn't let me add a site to grant perms i can just search f… (read more)

as you can see in the screenshot it says the mic is only"allowed temporarily" and when i go to permissions it doesn't let me add a site to grant perms i can just search for sites and thats it. its annoying cuz on textnow i have to keep granting perms

Asked by STERBEN_BLADE 3 days ago

Last reply by cor-el 3 days ago

Tab crash

'''bold text''' Good afternoon Team Firefox. OK, so over the past couple of weeks I have been getting tab crashes. After the tab crashes there appears a box from Firefox … (read more)

'''bold text''' Good afternoon Team Firefox. OK, so over the past couple of weeks I have been getting tab crashes. After the tab crashes there appears a box from Firefox that says it will report the tab crash and then at the bottom of the info box there is the option of reconnecting or reestablishing the connection with the tab that had just crashed but nothing seems to be happening. I am not getting an indication that the issue is being looked at and I am 99% positive that no one from Firefox has been in touch with me about a permanent fix for this issue which is becoming more annoying all the time. In the past week or so it has happened around 4 or 5 times. So what can be done? I look forward to getting this issue resolved.

Asked by Stray_Horne 3 days ago

Last reply by Paul 3 days ago

Copy/Paste is Not Working

No longer able to copy or paste text on Firefox with Windows 10. Copy and Paste are greyed out in the right click menu after selecting text. Using CTRL-C, V or P does not… (read more)

No longer able to copy or paste text on Firefox with Windows 10. Copy and Paste are greyed out in the right click menu after selecting text. Using CTRL-C, V or P does nothing at all. Still works fine in other browsers. What has Firefox broken again this time?

Asked by Rafael Lecuona 5 months ago

Last reply by CommandrX 4 days ago

Can not do video call on Facebook from this browser

When I click on certain name on my friends list to do a video call when I click the camera on the message page, it says: Can not do video calls from this browser. So do … (read more)

When I click on certain name on my friends list to do a video call when I click the camera on the message page, it says: Can not do video calls from this browser. So do some do not. I disabled all addons and still it says the same error. Is it because of Facebook encryptions? I also could before. So what now?

Asked by Mary 4 days ago

Last reply by marry shah 4 days ago

Search filters are missing from YouTube when using Firefox, but they appear in Chrome.

YouTube's search filters are missing when I use Firefox, but they work when I use Chrome. Is anyone else having a similar problem? (The images show the working Chrome s… (read more)

YouTube's search filters are missing when I use Firefox, but they work when I use Chrome. Is anyone else having a similar problem? (The images show the working Chrome site.)

Asked by karen113 4 days ago

Last reply by jscher2000 - Support Volunteer 4 days ago

Blocker: Mozilla Firefox causes rows overlapping

Dear Support Team, After updating to last Mozilla Firefox version (126.0.1) all my ngx-datatable tables are overlapping all rows over the first one even if the entire he… (read more)

Dear Support Team,

After updating to last Mozilla Firefox version (126.0.1) all my ngx-datatable tables are overlapping all rows over the first one even if the entire height of the table is correct calculated.

This is a blocking point. I need assistance urgently.

Asked by Stefan Curiban 1 week ago

Last reply by amanning1 4 days ago

Webpage keeps saying "The page was not displayed because the request entity is too large."

Whenever I try to load up the https://edfinancial.studentaid.gov/welcome login page, I keep getting a white page with "The page was not displayed because the request enti… (read more)

Whenever I try to load up the https://edfinancial.studentaid.gov/welcome login page, I keep getting a white page with "The page was not displayed because the request entity is too large." I was wondering if anyone had any idea on how to fix it so I can look at my student loans.

Asked by Timber 4 days ago

Last reply by cor-el 4 days ago

Add-ons not visible in toolbar customization

I have added many add-ons, some of them are visible in the screenshot. But i can't pin them to the toolbar. And therefore not able to use them. For some reason only thre… (read more)

I have added many add-ons, some of them are visible in the screenshot. But i can't pin them to the toolbar. And therefore not able to use them. For some reason only three of them are visible when i click the plugin button in the toolbar and only one of them namely 'ublock origin' is pinned by default. I have tried many things but still not able to pin any plugin

Asked by samrridh.code 5 days ago

Last reply by jscher2000 - Support Volunteer 4 days ago

Enhanced Tracking Protection Blocks x.com in Windows

I've added https://x.com as an exception site but it is still blocked. This is outright censorship which is something fascists do. Tell me how to fix your browser s… (read more)

I've added https://x.com as an exception site but it is still blocked.

This is outright censorship which is something fascists do.

Tell me how to fix your browser so I may access x.com again or I stop using Firefox forever.

Asked by Taco X 4 weeks ago

Last reply by jscher2000 - Support Volunteer 4 days ago

New tabs keep crashing.

I started having new tab crashes a couple of weeks ago on Firefox and Brave browsers. I have looked in the extensions settings and do not have any added extensions so t… (read more)

I started having new tab crashes a couple of weeks ago on Firefox and Brave browsers. I have looked in the extensions settings and do not have any added extensions so that did not cause the problem. I also run Norton antivirus and Norton Ultimate utilities software and regularly clean out files and scan my computer for malware. Not sure if Ultimate Utilities is the problem since I have had other problems in the past with that program. Also, I wonder if Windows updates caused this problem? This has also caused problems in the past. To get around this problem I have to copy the link then right click on my mouse and open a new window the paste the link. Very annoying and time consuming. How do I fix the continual tabs crashing problem?

Asked by c m 6 days ago

Last reply by cor-el 5 days ago

vertical lines for some graphics

Hi. I am getting vertical lines sometimes. I have included two screen shots. I have checked browser.display.document_color_use = 0, and it was zero. I have tired this in … (read more)

Hi. I am getting vertical lines sometimes. I have included two screen shots. I have checked browser.display.document_color_use = 0, and it was zero. I have tired this in Chrome and it works fine. And I tried in Firefox safe mode, and it still does these strange lines on some websites. I am running Windows 10, and have no other graphic issues except these lines. Websites are Windy.com and google maps. Thanks very much! James

Asked by jamescollier3 1 week ago

Last reply by cor-el 5 days ago

When I do a search, the search results are coming up not in dark mode

Hello! I have Firefox and Google set to Dark Mode. Suddenly this week, when I do a search, the answers are coming up not in dark mode. I can hit refresh several times a… (read more)

Hello! I have Firefox and Google set to Dark Mode. Suddenly this week, when I do a search, the answers are coming up not in dark mode. I can hit refresh several times and it will eventually go back to being Dark.

I have checked and I am running the lastest version of Firefox and my Windows is up to date.

Does anyone have any ideas?

Asked by kleoette 6 days ago

Last reply by jonzn4SUSE 5 days ago