Showing questions tagged: Show all questions

Cannot watch YouTube Videos

I cannot play YouTube videos using Firefox with Windows 10. I still have to use Chrome, even after I cleared my cache and cookies. I reinstalled Firefox and then I coul… (read more)

I cannot play YouTube videos using Firefox with Windows 10. I still have to use Chrome, even after I cleared my cache and cookies. I reinstalled Firefox and then I could watch YouTube videos for a few days, but now they stopped working again.

Asked by Robert L Bartholomay 8 hours ago

Last reply by jonzn4SUSE 4 hours ago

Videos do not play in Firefox

No videos on any platform will play when I try to open them in Firefox. They are forever stuck on the thumbnail image of the video, and nothing happens when I hit play. … (read more)

No videos on any platform will play when I try to open them in Firefox. They are forever stuck on the thumbnail image of the video, and nothing happens when I hit play. I've had this happen a couple times and was able to resolve before by installing updates and uninstalling my Mozilla VPN, but this time nothing has worked. I've tried pretty much every solution I could find online:

  • Updating Firefox
  • Updating my computer
  • Running in Incognito
  • Running in troubleshooting mode
  • Allowing autoplay
  • Disabling hardware acceleration
  • Disabling addons
  • Clearing cache and data
  • Enabling/disabling DRM content
  • Installing Windows Media Pack

I'm running Windows 10, and videos seem to work fine in Edge, if that makes any difference.

Asked by cassidy.radtke 20 hours ago

Last reply by jonzn4SUSE 12 hours ago

Want to delete account but email no longer exists because it was hacked

I am deleting or updating accounts linked to an email that was hacked. However, I cannot make changes to this Firefox account that I no longer use because the email that … (read more)

I am deleting or updating accounts linked to an email that was hacked. However, I cannot make changes to this Firefox account that I no longer use because the email that was hacked no longer exists. I wish to delete the account because of suspicious activity. Thank you for your assistance.

Asked by drklug 14 hours ago

Last reply by TechHorse 13 hours ago

2 accounts - help

Hello, I Signed into and began using a New Firefox ACCOUNT Yesterday.Today,I found that I had forgotten that I formerly had a Mozilla account which is apparently still AC… (read more)

Hello, I Signed into and began using a New Firefox ACCOUNT Yesterday.Today,I found that I had forgotten that I formerly had a Mozilla account which is apparently still ACTIVE from 10/14/2021. I'm confused as to WHY it's called MOZILLA... Is it called Firefox or Mozilla for this Browser... and I don't want two Accounts... so I need to eliminate one. My iMac is Auto inserting My Password and I'm not familiar yet with whatever Browser I have, to locate a way to see the Password it signed me in on... ? the one I created yesterday... or the one that was created in 2021... So.. please tell me what the Browser is called today... Firefox or Mozilla... or Mozilla Firefox... ??? and I'll begin AGAIN... OR CAN YOU FIX THIS FOR ME WITH JUST ONE ACCOUNT, and I'll create another Password. My email has NOT CHANGED for either account... ey47ey@yahoo.com Please advise me how to establish my Account ASAP so I can continue my work. I HOPE I can thank you in advance for clearing this up for me. I'm trying to "Run-Away" from Everything... Google!

Asked by RICK 1 day ago

Last reply by cor-el 21 hours ago

Firefox Print Preview is blank after the 255th page

Hi, I am trying to print a long webpage into a PDF format. When I open the Print preview window, I noticed that pages after the 255th page are all blank. I tried changin… (read more)

Hi,

I am trying to print a long webpage into a PDF format. When I open the Print preview window, I noticed that pages after the 255th page are all blank. I tried changing the destination but this seems to be a persistent issue. I tried the same procedure with Microsoft Edge and the entire page was able to be seen in the Print preview window.

Thanks

Asked by ddalesio 1 day ago

Last reply by jonzn4SUSE 23 hours ago

My website www.bodymindwholeness.com will no load on Mozilla?

Hello, My website www.bodymindwholeness.com will not loan on Mozilla browser for over 6 months now. My website loads just fine on all other browsers, just not Mozilla? I … (read more)

Hello, My website www.bodymindwholeness.com will not loan on Mozilla browser for over 6 months now. My website loads just fine on all other browsers, just not Mozilla? I have tried to adjust every setting I can imagine with no luck. Why wont Mozilla allow my website to load and what can I do to fix the issue? Thank you Michael Hofrath

Asked by Michael Hofrath 1 day ago

Last reply by cor-el 1 day ago

Constant Crashes

I am getting like 10 crashed tabs per day. I have been using firefox for years and about to dump it... I have brave, chrome and others on my computer and getting ready t… (read more)

I am getting like 10 crashed tabs per day. I have been using firefox for years and about to dump it... I have brave, chrome and others on my computer and getting ready to dump FF. You need to figure this crap out. If its broke, I dont need it.

Asked by frogger0624 1 day ago

Last reply by TyDraniu 1 day ago

Mouse wheel doesn't scroll in page, must use scrollbar or pg u/d keys

I opened Tbird to see what version the new Ubu 24.04 installed (115.12.0, which I discovered wouldn't be published, so I downloaded v.r.2. In this set of FF (127.0.1) pa… (read more)

I opened Tbird to see what version the new Ubu 24.04 installed (115.12.0, which I discovered wouldn't be published, so I downloaded v.r.2. In this set of FF (127.0.1) pages now, the mouse wheel will not scroll. It works everywhere else in my installation (24.04).

Ideas?

FF settings have "smooth scrolling" checked; unchecked it did nothing to improve. mouse is a ~recent Logitech (M317c) which as noted, works in all other apps.

thanks!

Asked by Bern 1 day ago

Last reply by cor-el 1 day ago

User name

I have been using [edited] @comcast.net as user name for Firefox account. I want to delete that email because I'm leaving comcast ASAP. I read instruction that say add … (read more)

I have been using [edited] @comcast.net as user name for Firefox account. I want to delete that email because I'm leaving comcast ASAP. I read instruction that say add a new email name as a secondary account and then delete the primary one above. I entered [edited[ @gmail.com. I got a message that said that account already exists. Since I didn't know that or remember any password for it, I entered [edited] @gmail.com and said "forgot password." I changed it Now Firefox won't let me in using the [edited] @gmail.com account. Would appreciate any help you can offer.

Asked by sandrawhitfield 2 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

Web plugin

Download Web plugin to access my Security DVR. When I type in the IP of the DVR, firefox will momentarily go to the plugin but then says it needs to be downloaded. HELP… (read more)

Download Web plugin to access my Security DVR. When I type in the IP of the DVR, firefox will momentarily go to the plugin but then says it needs to be downloaded. HELP

Thank you

You haven't installed the plugin or it is not the latest version.

Please click download to download the latest plugin.

Please close browser before plugin installation.

Asked by Applejack 3 days ago

Last reply by James 2 days ago

Converting a Firefox PDF to a regular PDF

I need to create a pdf file to share with an agency in another country that does not have Firefox. I am unable to create a simple pdf - all of the files are automatically… (read more)

I need to create a pdf file to share with an agency in another country that does not have Firefox. I am unable to create a simple pdf - all of the files are automatically Firefox pdfs. All attempts to convert this file to a regular pdf have failed. Please help!

Asked by parker.here 2 days ago

Last reply by TyDraniu 2 days ago

Profile switching

I recently switched from windows to Linux, and was using it for 3 months now. It was due to window recall Feature. But still i was using chrome as default and daily brows… (read more)

I recently switched from windows to Linux, and was using it for 3 months now. It was due to window recall Feature. But still i was using chrome as default and daily browser. I wanted to explore firefox, its great actually, except 2 things which might need me to switch back to chrome or brave.

1. it don't have fu**king Profile switch, I mean i use 11 Profiles On Chrome, most people still use 2-4 profiles, how can we move to a browser that dont support profiles. I know we can add profiles by "about:Profiles" I tried it. It worked but guess what? To switch profile i have to manually go to that page to launch it. So much time consuming and frustrating. Why not simply add a btn on profile pic like chrome to switch profiles?

2. Add-ons is good thing, but there should be a way to install things from chrome web store, i not found any.

If firefox can fix these two things firefox can simply grow back to 30+ % market share, but if not people will just test l;like me and go.

Asked by Amanullah 4 days ago

Last reply by TechHorse 2 days ago

crash

why do i get a message that firefox has crashed. what has happened. i am not satified with firefox. it is very slow and sometimes crashes. but the main question is: wha… (read more)

why do i get a message that firefox has crashed. what has happened. i am not satified with firefox. it is very slow and sometimes crashes.

but the main question is: what can i do right now.

Asked by m-op 2 days ago

Last reply by Paul 2 days ago

Firefox Screenshot Title Issue

When I used to take screenshots, they would be automatically named with the date, time, and part of the text captured regardless of language. A few days ago and with no r… (read more)

When I used to take screenshots, they would be automatically named with the date, time, and part of the text captured regardless of language. A few days ago and with no reason I can discern, it now saves any non-English screenshots with something like this "Screenshot 2024-06-23 a[...].png" instead of "Screenshot 2024-06-22 at 08-02-28 Politics Policy Polit[...].png" (usual for English text and what I used to get with all languages).

Which means I have to manually rename screenshots. Does anyone know how I can fix this because I am working on a project with lots of screenshots for topics from different languages?

Asked by AA 6 days ago

Last reply by cor-el 2 days ago

Issue with extensions

There is an issue with 3 extensions: 1. Briskine. 2. Simple Gmail notes. 3. Boomerang. This issue is taking place only when Briskine is active and only on Firefox. Whe… (read more)

There is an issue with 3 extensions: 1. Briskine. 2. Simple Gmail notes. 3. Boomerang. This issue is taking place only when Briskine is active and only on Firefox.

When Briskine is active Simple Gmail notes does not display at all. Boomerang does not display correctly so there is no access to the full screen and options.

This only happens with Firefox, not with Chrome or Edge. Also, it is a know issue that's been going on for a while. I wish it could be fixed. Thank you Adam [removed phone# and email from public support forum]

Asked by Adam C 4 days ago

Last reply by James 3 days ago

Zeus.2020 Trojan

Every time I open Firefox I get 3 pop up windows. 1. System is infected! Click here to scan and clean. Via.qowin.co.in 2. McAfee: System Alert! Click here to fix the er… (read more)

Every time I open Firefox I get 3 pop up windows. 1. System is infected! Click here to scan and clean. Via.qowin.co.in 2. McAfee: System Alert! Click here to fix the error Via.qowin.co.in 3.McAfee: ZEUS.2020 Trojan detected Click here to delete the virus Via.qowin.co.in

I deleted McAfee. I cleared the cache. When Firefox opens it opens to qowin.co.in

How do I fix this?

Asked by don.begezda 3 days ago

Last reply by James 3 days ago

unwanted shortcuts on "new tab" in firefox browser

how are shortcuts created on my "new tab" home page in firefox browser. I used to be able to create the shortcuts I wanted, not random shortcuts that I might have visited… (read more)

how are shortcuts created on my "new tab" home page in firefox browser. I used to be able to create the shortcuts I wanted, not random shortcuts that I might have visited once. Now shortcuts appear that I don't want. I know I can remove them by dismissing them but I should not get them in the first place. Please help.

Asked by mdsjsb 4 days ago

Last reply by cor-el 3 days ago

Need to know what is this update.exe

When im starting my computer, suddenly this program with old firefox logo auto starting on windows taskbar, i cant open(maximize) it....when i hover to that old firefox l… (read more)

When im starting my computer, suddenly this program with old firefox logo auto starting on windows taskbar, i cant open(maximize) it....when i hover to that old firefox logo, it just shows random text......

If i'm opening task manager, that program or something is in C:\Program Files (x86)\Common Files\AlphaPress under the name update.exe.....i alrd close that program, delete that, and running malwarebytes, but didnt find any threat.....If u can reassure me that it wasnt dangerous malware or anything....maybe some real firefox update?

Asked by strayerwolf 3 days ago

Last reply by jonzn4SUSE 3 days ago