Firefox Support Forum

I have just upgraded the OS on Mac Mini with the M1 chip to Sonoma (14.5) I am running Firefox 126.0.

Now it seems that I have more than one problem since the upgrade. The browsing history in my sidebar is not current. It is running about a day behind.

I reported earlier that the type on my LinkedIn is only out 7 pt when my settings have the minimum size at 14 pt.

Somebody please help. I'm afraid to do a refresh because I don't know what it will do to my banking settings.

Ellen Perless

trying to import login information from Firefox to Norton Password Manager. the Norton process works but no logins are displayed to import to NPM. There is a quick error screen when running Norton's import_password.exe - I would call a DOS window ERROR:root:extract_all_logins: Error for ALL: no profiles found

 Can you help?

Ever since Firefox updated to ver 126.0 it no longer autocompletes with past history of visited websites like it used to. As a matter of fact it doesn't do anything in the url bar anymore. Everything is turned on in settings but no luck. I have even tried uninstalling and reinstalling Firefox but nothing is working. I am on Windows 10 if this matters...thanks

On Mac OS 14.4 Firefox hangs on launch and crashes, requiring "Force Quit" when I try to Refresh or Troubleshoot. Uninstalled and reinstalled multiple times, and restarted computer several times. Have spent several hours trying multiple community suggestions to now avail.

I am not a programmer, but am able to follow instructions. I clearly need someone to hold my hand and walk me through the solution. (I even checked out the Kaspersky suggestion, but cannot install it because Firefox cannot connect to the Internet.)

I have downloaded and saved "Raw Data.docx" and "Application Basics tex.docx" from one of the crash reports.

P.S. On this question form Firefox guessed that my operation system was Mac OS x 10_15_7, but it is 14.4

Julian

Hi, I've used Wondershare uniconverter for quite a while without issue. Recently, every time I start a download in uniconverter, firefox crashes/closes. I tried troubleshoot mode in firefox with all extensions and add-ons disabled (I only have 1) and also cleared cache and cookies. Issue remains.

Has anyone come across this and/or has any suggestions?

Thanks.

Windows 10, Firefox 120.0 (64 bit), Microsoft Surface Pro.

We moved (1000 miles) and I when I use Google Maps in Firefox (not in Chrome or Edge), it still shows my location being at our old address. Very frustrating. Clearly is a Firefox issue because as stated, my correct location is shown using other browsers on the same computer.

My preferred browser is Firefox, but this is very frustrating. I searched for solutions but came up with nothing that related to the issue being ONLY in Firefox, not other browsers. I.e., it is not a system issue, it is clearly an application (Firefox) issue, so I'm looking for a fix at that level.

Hi,

I have a problem.

I am using Firefox browser (version: 126.0 64 bit) on Windows 11 Pro. Audio is automatically muted on all Kick broadcasts. (https://kick.com) When I refresh the page or click another streamer, I have to unmute the broadcast.

(I do not have this problem in the Google Chrome browser)

How can i fix it?

I am migrating to a new laptop. The new laptop keeps asking me for a primary password. I have never set one up. This issue doesn't happen on the old machine, only the new one. It also won't let me disable the pop-up that asks for the primary password. Please advise.

Very recently Firefox just stopped displaying the date/time stamp on Facebook on a PC. Nothing has changed on my end. One day it worked, next day it didn't. I am using the latest version of Firefox (115.111.0.esr). I manage several pages and I need to see when people have posted. This is so annoying that I will likely switch everything to a new browser if this can't get fixed. Upon looking this up, I see this is a known issue. Please help. You can see in the attached posts how all posts appear with no date.

Been searching. Updated firefox and lost passwords (across MacBook and iMac Firefox versions) so googled, went looking for logins.json etc files. No sign of them, and no firefox folder in applicationsupport/library on my Mac. Showing hidden files. About:profiles shows only one profile. No idea how I can restore things. Time Machine backup on desktop iMac has no firefox profile files. Where is the data please? Etc etc :O)

Unattended software (kiosk) here.

Sometimes (so rarely that I cannot reproduce in dev) the client sees this error screen: "Firefox closed unexpectedly while starting..." (see image in attachment)

Sometimes when rebooting the error goes away and Firefox starts normally.

Sometimes even when rebooting the system - this vertical error screen appears, and one solution is to reinstall Firefox, but I'd like not to (if not necessary) or at least programmatically detect the issue and perform the needed actions.

QUESTIONS: How to programmatically detect (bash i.e.) that this error window is present and get rid of it properly? Or, how to (for debugging) force that screen to appear (to force that broken state)?

PS: I'm running Firefox using:

nohup firefox -P ff_custom_profile -new-instance -private-window -kiosk "$url" > /dev/null 2>&1 &

Thank you for any assistance or insight

Dear all, I would like to know how to disable the automatic insertion of the tag
in a text editor in Firefox. I am using Froala, and I am experiencing this only in firefox. Chrome and Edge do not add this tag automatically. Thank you for you support. Kind regards, Cristiano

I was advised to use the Authenticator.cc extension for my Firefox browser on Windows 10 PC, I can't get it to run. It downloads but will not then do anything. I can't get the icon into the menu bar, I can't scan a QR code, it just will not perform. Why not?

I have recently been getting an error message when I open Firefox saying "The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem". This has been happening since I clicked on a mail in Mail to unsubscribe from a spam/phishing mail list, which seemed to result in me installing Firefox Private Browsing, which I had never subscribed to. I have tried uninstalling Private Browsing but there is no way of doing that. I have even uninstalled and then re-installed Firefox completely but I still have the same problem. Because of the problem I have now lost all my bookmarks and history, and am unable to create new bookmarks and history. I have been on the help forums and seen that I can Disable Private Browsing by going through my anti-virus (Avast), which I have not yet tried because what I would really like to achieve is uninstalling and not having Private Browsing on my Start menu, rather than simply disabling it. Anyway, would disabling it solve the bookmarks and history problem ? Can anyone give me the solution ? Thanks. As you may gather, I am not very techno so you would have to give me the idiot's version of any instructions or advice.

Dear Firefox Support,

I am writing to report an issue I am experiencing with Firefox Stable (v.126.0) when attempting to access the URL https://ibb.co. This URL is supposed to redirect to https://imgbb.com, but instead, I encounter the following error:

Secure Connection Failed An error occurred during a connection to ibb.co. PR_CONNECT_RESET_ERROR

This issue seems specific to Firefox Stable, as I am able to access the URL without any problems on chromium-based browsers (Chrome and Arc) and Safari. Additionally, the URL works correctly on Firefox Nightly (v.128.0a1).

I have attempted several troubleshooting steps, including:

   Disabling all extensions
   Using private browsing mode
   Clearing cookies and cache
   Restoring settings to default

Unfortunately, none of these methods have resolved the issue.

Could you please assist me in resolving this problem? Any guidance or further troubleshooting steps would be greatly appreciated.

Thank you for your support.