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Windows 10 NOT Windows 8

Firefox continues to indicate I am using Windows 8. I have NEVER used Windows 8 in my liftetime. I use Windows 10 and after locating the program compatibility location to… (read more)

Firefox continues to indicate I am using Windows 8. I have NEVER used Windows 8 in my liftetime. I use Windows 10 and after locating the program compatibility location to change to Windows 10, Windows 10 isn't an option. I changed my OS to 10 in your box below. Why? I don't understand this.

Asked by Rhonda 4 months ago

Last reply by Rhonda 4 days ago

UI scale changing after Youtube fullscreen

(sorry for my english) I recently uprgraded Firefox from 102.0.1 to 109.0.1. UI went bigger, but I already searched that I had to create ui.textScaleFactor and set to 100… (read more)

(sorry for my english)

I recently uprgraded Firefox from 102.0.1 to 109.0.1. UI went bigger, but I already searched that I had to create ui.textScaleFactor and set to 100 in about:config and to change browser.display.os-zoom-behavior to 0.

After these changes UI went normal again. Except one case: when I go to youtube and go fullscreen, then when I go back from fullscreen, my UI is going to bigger again - despite ui.textScaleFactor is 100 and browser.display.os-zoom-behavior is 0.

I need to restart Firefox and after restarting everyhing is normal (UI is not big).

The problem is: UI is going to bigger after youtube fullscreen and I need to restart the browser to go back to normal.

Asked by axel123 5 days ago

Last reply by axel123 5 days ago

tel: links not functioning in FF browser.

This is a very recent issue for me. A couple of days ago "tel:" links stopped functioning. I click on a callable link and nothing happens. I checked default applications,… (read more)

This is a very recent issue for me. A couple of days ago "tel:" links stopped functioning. I click on a callable link and nothing happens. I checked default applications, and tel: isn't even listed there. The first time it happened there was a dialogue box asking me what application to use, but after that nothing opened at all. I build and monitor websites, so I'm constantly checking these links for functionality.

Asked by mike598 5 days ago

Last reply by mike598 9 minutes ago

Facebook troubles Plus

Firefox version 109.0 (64 bit) I have 2 Laptops, A and B. Laptop A: about 2 years ago Adobe and Flash quit the business, Firefox was doing ok then after an Firefox update… (read more)

Firefox version 109.0 (64 bit) I have 2 Laptops, A and B. Laptop A: about 2 years ago Adobe and Flash quit the business, Firefox was doing ok then after an Firefox update videos would not play, I have to use chrome to this day, Had Windows 8 then updated to 10, no difference Laptop B: Everything was good until a couple of weeks ago January ? 10-20?? 2023. Just after an Firefox update my Facebook would not fully load, I can only see a couple of post followed by 3 post that only show a outlined box with an error occurred and if I click on it or anywhere else it kinda of locks up and does nothing. I can use Facebook on my cell phone (no Firefox) and on Laptop A (chrome) so nothing wrong with Facebook. I tried turning on-off, all that stuff. Tried using MS Edge still would not load fully. I uninstalled Firefox and reinstalled, no help. I updated Windows 10 to 11, I can Run Facebook thru MS Edge but still cant thru Firefox. Just seems like Firefox doesn't like videos. Has my time expired with Mozilla Firefox?

Asked by gmmory 6 days ago

Last reply by gmmory 5 days ago

Paste and Match Style missing from Firefox 109.0 on macOS

You used to be able to "Paste and Match Style" by either right-clicking and selecting "Paste and Match Style" or by pressing cmd+shift+v. This seems to have gone away in … (read more)

You used to be able to "Paste and Match Style" by either right-clicking and selecting "Paste and Match Style" or by pressing cmd+shift+v. This seems to have gone away in recent versions. I don't use it too often, so I'm not 100% sure when this change was made, but it is not there in the latest version. This is essentially required when pasting from certain apps into a rich text editor on a website. OneNote, for example, requires this. Now if I want to copy something from OneNote into a rich text editor (like a GitHub issue or Stackoverflow answer) in Firefox, I have to first paste it into a text editor and then copy again to paste it in the browser.

I'm attaching two screenshots one of the context menu when pasting into the body of a GitHub issue in Firefox from OneNote and another of the context menu while doing the same thing in Chrome.

Is this expected? It seems odd to remove the feature when it makes working between other widely-used apps difficult.

Asked by charlieandrews.cwa 6 days ago

Support page contains Chinese characters and ....

In trying to solve my problem, I am going from bad to worse! Embarrassing! Screenshot of Chinese character issue is attached. Also, when I try to sign into Firefox fro… (read more)

In trying to solve my problem, I am going from bad to worse! Embarrassing! Screenshot of Chinese character issue is attached. Also, when I try to sign into Firefox from that page - https://support.cdn.mozilla.net/hi-IN/questions/1381354 - I am blocked from signing in. Somehow I am signed in now, but not sure how. duh! So first, the Chinese characters I need to solve, THEN have a question about an issue with mailto - no gmail default option. I have legacy handlers downloaded, kindly provided by jscher2000. Thank you! Do I drag his legacy handlers into my profile, if I am able to do so? I have tried all other suggestions on this problem. I really hope not to have to start anew with Firefox, because I have years of settings I am afraid I will lose. (Know it is doable, but I am a coward, as well as stupid, apparently.) Thanks in advance.

Asked by LSR 1 week ago

Last reply by LSR 3 days ago

PDF editor doesn't save edits

I've been using firefox's built-in pdf editor and I know it's saved my edits in the past, but the file I'm working on right now never seems to save my annotations and I'm… (read more)

I've been using firefox's built-in pdf editor and I know it's saved my edits in the past, but the file I'm working on right now never seems to save my annotations and I'm not sure why. I've saved it half a dozen times with the same name as before and changing it, and all I've managed to do is get more copies of the unchanged file on my computer. Does anyone know why this is happening?

Asked by MammothPowers 6 days ago

Please... Make It Stop

It keeps asking me to UPDATE and I keep clicking DISMISS. I want to turn off update checking. I keep asking for this feature to be restored, and no one is listening. It s… (read more)

It keeps asking me to UPDATE and I keep clicking DISMISS. I want to turn off update checking. I keep asking for this feature to be restored, and no one is listening. It seems to me that what we want as users no longer matters anymore. I DO NOT WANT Firefox TO CHECK FOR UPDATES. I don't like being nagged.

Asked by PF 5 days ago

Last reply by PF 5 days ago

Firefox is already running

I have a user that is unable to open Firefox. When she tries, she gets a popup that says Firefox is already running, but is not responding. I have followed the troubles… (read more)

I have a user that is unable to open Firefox. When she tries, she gets a popup that says Firefox is already running, but is not responding. I have followed the troubleshooting guide, but I am still having this same issue. I uninstalled, and reinstalled Firefox twice with fresh downloads from the Mozilla website. We are still having the same issue. Unless I close Firefox through task manager, the window will keep popping up.

Any assistance will be greatly appreciated.

Asked by jgray4 6 days ago

Problems with financial sites

Hi - Suddenly after using Firefox for many years I cannot open several of my financial-banking sites on my laptop. After entering the password, the browser goes back to t… (read more)

Hi - Suddenly after using Firefox for many years I cannot open several of my financial-banking sites on my laptop. After entering the password, the browser goes back to the log-in screen. Starting again repeats this circle. I have tried turning off enhanced tracking but there is no effect. This problem occurs on these sites: new.alterna.ca, alternabank.ca and motivefinancial.com. Oddly enough, easyweb.td.com still works to access my account. On my android mobile, logging in with Firefox works fine on all these sites. Can you help me resolve this issue? I don't want to have to start relying on Edge or Chrome! Paul Thomson

Asked by pthoms1535 6 days ago

I cannot log in to Marriott.com I can log in on my wife's computer but not my computer or Ipad. I get a message. I will copy and paste it below.

Service Unavailable - DNS failure The server is temporarily unable to service your request. Please try again later. Reference #11.afbd7768.1675185843.86dfd7f0 Can you pl… (read more)

Service Unavailable - DNS failure The server is temporarily unable to service your request. Please try again later.

Reference #11.afbd7768.1675185843.86dfd7f0

Can you please help me with this. I need to make some reservations and prefer this computer. Also, I can log in with Chrome, but not Firefox. Thanks, Fred Sackett

Asked by Hydesack 6 days ago

Black corners

Can someone help me get this black awful black corners out?? I don't really know what I've done to have them. With the previous update they weren't there. Thanks! … (read more)

Can someone help me get this black awful black corners out?? I don't really know what I've done to have them. With the previous update they weren't there.

Thanks!

Asked by wherewell 4 days ago

error message

I am getting the following error while login into one of the website using Firefox: We're sorry, an error occurred while accessing this site. Please try again later.… (read more)

I am getting the following error while login into one of the website using Firefox:

    We're sorry, an error occurred while accessing this site. Please try again later.
I can login using Edge browser. It is happening in last couple of days.

Asked by HL 3 days ago

Firefox window closes after opening, app doesn't crash but window disappears

My Firefox window closes a couple seconds after opening on my Mac. The app does not crash or close, but the window disappears. I have restarted my computer, updated my co… (read more)

My Firefox window closes a couple seconds after opening on my Mac. The app does not crash or close, but the window disappears. I have restarted my computer, updated my computer, and reinstalled Firefox after deleting the files in application support. None of these fixed my issue. I can keep the window open for more than a couple seconds if am able to click on Finder in the menu bar before the window disappears, however, after leaving the Finder menu the app disappears after a couple seconds.

Any ideas on how to solve this issue?

Asked by davie255 3 days ago