Firefox Support Forum

One of the websites I use now gives me the following error: Please unblock challenges.cloudflare.com to proceed Microsoft edge does not have this problem, but I don't like using edge. I used my search and found many causes. I did the following: Went to my firefox settings and cleared cookies and history I ran two security programs, bitdefender and maleware bytes I still have the problem.

basically just the title. In the last couple days youtube.com specifically has been borderline unusable for me on firefox. All other websites work fine for me on firesfox and youtube has no issues on other browsers.

Hello,

Mozilla will not work - it looks like it's trying to load a page but nothing happens. Then the crash reporter kicks in - but it never actually sends the crash report. (I'll copy it here) I've tried uninstalling it and reinstalling it - it doesn't help. Tried disabling the antivirus and firewall (which had never been a problem before) but that doesn't help either. So if you can, please help :)

AdapterDeviceID: 0x1b81 AdapterDriverVersion: 31.0.15.4665 AdapterSubsysID: 37031458 AdapterVendorID: 0x10de Add-ons: formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:121.0.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0,google%40search.mozilla.org:1.4,amazondotcom%40search.mozilla.org:1.7,wikipedia%40search.mozilla.org:1.3,bing%40search.mozilla.org:1.6,ddg%40search.mozilla.org:1.4 AvailablePageFile: 2743808000 AvailablePhysicalMemory: 6642008064 AvailableVirtualMemory: 3497058304 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20240108143603 CPUMicrocodeVersion: 0xb4 ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1705593581 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true ExperimentalFeatures: devtools.inspector.compatibility.enabled GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1705592987 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"ESET, spol. s r.o.":["eOppBrowser.dll"],"Microsoft Windows":["MMDevAPI.dll","d3d9.dll","ntasn1.dll","ncrypt.dll","Windows.Security.Integrity.dll","avrt.dll","d3dcompiler_47.dll","dataexchange.dll","AudioSes.dll","explorerframe.dll","wscapi.dll","directmanipulation.dll","d3d11.dll","BCP47mrm.dll","Windows.Globalization.dll","winsta.dll","ColorAdapterClient.dll","mscms.dll","dcomp.dll","Windows.UI.Immersive.dll","twinapi.appcore.dll","WindowManagementAPI.dll","Windows.UI.dll","npmproxy.dll","netprofm.dll","dbgcore.dll","DWrite.dll","ktmw32.dll","twinapi.dll","wsock32.dll","cscapi.dll","ntshrui.dll","OneCoreUAPCommonProxyStub.dll","OneCoreCommonProxyStub.dll","winnsi.dll","winhttp.dll","ondemandconnroutehelper.dll","wininet.dll","Bcp47Langs.dll","DXCore.dll","linkinfo.dll","TextInputFramework.dll","resourcepolicyclient.dll","dwmapi.dll","wtsapi32.dll","FWPUCLNT.DLL","rasadhlp.dll","nlaapi.dll","pnrpnsp.dll","NapiNSP.dll","dnsapi.dll","dhcpcsvc6.DLL","CoreMessaging.dll","CoreUIComponents.dll","WinTypes.dll","InputHost.dll","dxgi.dll","uxtheme.dll","winrnr.dll","dhcpcsvc.dll","umpdc.dll","wshbth.dll","powrprof.dll","version.dll","gpapi.dll","devobj.dll","drvstore.dll","cryptnet.dll","msasn1.dll","cryptbase.dll","rsaenh.dll","cryptsp.dll","ntmarta.dll","dbghelp.dll","mswsock.dll","sspicli.dll","winmm.dll","IPHLPAPI.DLL","userenv.dll","iertutil.dll","netutils.dll","srvcli.dll","urlmon.dll","profapi.dll","propsys.dll","kernel.appcore.dll","wldp.dll","windows.storage.dll","SHCore.dll","bcryptPrimitives.dll","ucrtbase.dll","advapi32.dll","gdi32.dll","clbcatq.dll","cfgmgr32.dll","ole32.dll","imagehlp.dll","bcrypt.dll","psapi.dll","win32u.dll","crypt32.dll","sechost.dll","wintrust.dll","oleaut32.dll","user32.dll","shlwapi.dll","imm32.dll","msvcrt.dll","rpcrt4.dll","KERNELBASE.dll","kernel32.dll","msvcp_win.dll","combase.dll","msctf.dll","ws2_32.dll","setupapi.dll","gdi32full.dll","nsi.dll","shell32.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll"],"Mozilla Corporation":["firefox.exe","libEGL.dll","osclientcerts.dll","libGLESv2.dll","nssckbi.dll","freebl3.dll","softokn3.dll","xul.dll","lgpllibs.dll","gkcodecs.dll","nss3.dll","mozglue.dll"]} MozCrashReason: Shutdown hanging at step XPCOMShutdown. Something is blocking the main-thread. Notes: FP(D00-L1000-W0000100-T000) DWrite? DWrite+ WR? WR+ WebGL? EGL? EGL- GL Context? GL Context- GL Context+ WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 524 ShutdownProgress: xpcom-shutdown ShutdownReason: AppRestart StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1705593263 SubmittedFrom: Client SystemMemoryUsePercentage: 61 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20240108143603","version":"121.0.1","vendor":"Mozilla","displayVersion":"121.0.1","platformVersion":"121.0.1","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16344,"virtualMaxMB":4096,"cpu":{"isWindowsSMode":false,"count":12,"cores":6,"vendor":"GenuineIntel","name":"Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz","family":6,"model":158,"stepping":10,"l2cacheKB":256,"l3cacheKB":12288,"speedMHz":3192,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"installYear":2022,"hasSuperfetch":true,"hasPrefetch":true,"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19045,"windowsUBR":3930},"hdd":{"binary":{"model":"WDC WD10EZEX-00KUWA0","revision":"15.01H15","type":"HDD"},"profile":{"model":"WDC WD10EZEX-00KUWA0","revision":"15.01H15","type":"HDD"},"system":{"model":"WDC WD10EZEX-00KUWA0","revision":"15.01H15","type":"HDD"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"TargetFrameRate":60,"adapters":[{"description":"NVLDDMKM","vendorID":"0x10de","deviceID":"0x1b81","subsysID":"37031458","RAM":8192,"driver":"C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_72a60bcfb646da4c\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_72a60bcfb646da4c\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_72a60bcfb646da4c\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_72a60bcfb646da4c\\nvldumdx.dll C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_72a60bcfb646da4c\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_72a60bcfb646da4c\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_72a60bcfb646da4c\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_72a60bcfb646da4c\\nvldumd.dll","driverVendor":null,"driverVersion":"31.0.15.4665","driverDate":"1-12-2024","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["ESET Security"],"antispyware":null,"firewall":["ESET Firewall"]},"isWow64":true,"isWowARM64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US","ro-RO"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.widget.inNavBar":false,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":6,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","dlsource":"mozorg","dltoken":"e3e3bcd1-5812-48df-9803-5e80e2aab219","experiment":"%2528not%2Bset%2529","medium":"referral","source":"support.mozilla.org","ua":"chrome","variation":"%2528not%2Bset%2529"},"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[addon]google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":19740,"firstUseDate":19740},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19730,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19730,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19730,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19730,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":19730,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19730,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"webcompat@mozilla.org":{"version":"121.0.0","scope":1,"type":"extension","updateDay":19730,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19730,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19740,"updateDay":19740},"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}}}} Throttleable: 1 TotalPageFile: 4253405184 TotalPhysicalMemory: 17138307072 TotalVirtualMemory: 4294836224 URL: about:support UptimeTS: 3184.07 UtilityProcessStatus: Destroyed Vendor: Mozilla Version: 121.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

XPCOMSpinEventLoopStack: default: RemoteWorkerService::Observe|nsThread::Shutdown: ProxyResolution useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Starting a few weeks ago, firefox would not load any accounts via https://login.microsoftonline.com/ one one of my Macs.

I was running the latest version 121.xx on MAC 12.7.2

Nothing would fix the site issue, so I tried re-installing and refreshing Firefox. Followed all the troubleshooting steps.

Now firefox is completely broken. Tried creating a new profile. Running in safe mode, etc.

It sometimes will load pages, but extremely slow. But generally is unusable.

Firefox works on my other macs just fine (Profile uses sync with those machines)

Safari and Chrome work perfectly fine. No malware. No ISP issues. No firewall.

Please advise a fix or I guess I will delete everything firefox related.

After the last update, my add-ons overflow menu no longer works from the puzzle icon. It won't expand completely and you can't scroll down, therefore, I can't add or remove add-ons to the bar. See Image.

When I launch FF after rebooting an annoying ad pops up on the new page tab, the contents are:

'Get the inside scoop

See the add-ons our staff use to make browsing faster, safer, or just plain fun!'

It pops up just under the puzzle piece icon next to the address bar.

Is there a way to block it?

On a couple of websites, but in particular Rogers.com, the captcha just never ends. It asks to click on all the bicycles, I click on them one at a time until no more appear, hit verify, it brings up something else. It will do this dozens of times and just never ever end.

Switch over to Edge, does the same. Switched to chrome and it works fine. Has google done something to captcha to deny it working on other browsers?

I have checked to see firefox is up to date and it is. I have disabled all extensions/addons. I have run malware/virus scans. On the Rogers community forums there are all kinds of people having problems but there are no solutions on how to fix. Oddly (or not) the problems are similar...captcha won't work on Edge, Firefox but will work on Chrome.

Two computers. Both computers name version of Firefox and same version Of Windows 10. On computer 1 drag and drop no longer works. I can click star next url and manually to bookmark toolbar. I also cannot reorder on tool bar by dragging and dropping by selecting.

How do I know I'm doing it correctly? On computer 2 it works exactly as should. Click on padlock and drop or click on entry and toolbar and reorder. Same extensions etc and do not have a bookmark extension though have tab session manager. Same version both computers. Only difference in browser is number of tabs open. x 10 difference in number of tabs open computer 1 versus 2.

If I put firefox in troubleshoot mode with extensions etc off or create a brand new profile and try same problem.

After a crash earlier today within my 32bit install of Firefox, I upgraded to the 64bit version. Since then I have not been able to play videos from sites that utilize DRM.

I have tried the following:

1. Check and Uncheck "Play DRM content"
2. Check for updates while in the addons related page.
3. Checked my hosts file which is blank
4. Stopped my AV and attempted to update as well as Enable/Disable Play DRM
5. Get a 404 when attempting to go to "redirector . gvt1 . com" site.

When I looked in my profile directory, I noted that both the "gmp-gmpopenh264" and "gmp-widevinecdm" directories are empty. I found and downloaded the most recent openh264 dll for windows 64bit. Firefox continues to say "OpenH264 Video Codec provided by Cisco Systems, Inc. will be installed shortly." I have not found the most recent wildevine version so I have not tried to update it manually.

Could there be something squirrelly with my user profile that needs to be rebuilt? (I can export the bookmarks, etc) The 32bit Firefox crashed with no messages while watching a live YouTube stream. I just installed over without uninstalling the previous version. I was afraid of losing my current settings. The crash caused my "previous session" to be lost.

I'm at a loss for words here. I have a website I frequent and it has a really annoying behavior. I'm a developer so finally I mustered the strength to do something about it. I googled how to create an extension in Firefox and within 5 minutes I had a working extension that solved their annoyance. However, I can only load it temporarily. If I close Firefox, it goes away. When I try to actually install it, it says I need to have it signed. I have now spent the better part of an hour trying to find out how to self sign it. I refuse to believe that I have to submit this to Mozilla for me to be able to install my own code. Can someone please send me in the direction of how i self sign and install my own extension. I have no intention of publishing, I only want to run this for myself.

I love this addon, but sometimes it doesn't respond. it hasn't been updated since 2017 and the support page is inaccessible.

Back To Top for Firefox (WE)

Is there a something similar available?

I have used Web2forms for my contact form on my Staic Website. Works perfectly with other browsers. However, Firefox does not render the hCaptcha atall.

This is the relevany html

   <script src="https://web3forms.com/client/script.js" async defer></script>

Hello there. Some months back Firefox decided to block my Dragon NaturallySpeaking extension. This extension is needed so that I can properly control my browser using speech as I have severe repetitive strain injury through typing. The explanation given is that the extension violates some privacy rules that Firefox have put into place.

Whilst I fully appreciate how Firefox is looking out for us, I am really puzzled as to why I do not have the option to say that I am not concerned about this issue and want to continue using the extension. The Dragon NaturallySpeaking software costs several hundred pounds, and it has now been rendered much less effective, which prevents me from working properly in my browser.

I have of course contacted Dragon NaturallySpeaking who just said that they were looking into it, but nothing has been done (presumably I am running a version that they no longer actively support).

Could you please explain to me why it is not possible to allow the users to make an informed decision about whether or not to continue to use an extension? I find it very hard to believe that an extension which is well established as the leading speech recognition software is a serious threat to me?

Dzień Dobry,

Na jednym z kont nie wyświetlają mi się wiadomości z poprzedniego roku. Inne konta działają dobrze. Nie wiem gdzie szukać rozwiązania. proszę o poradę.

Pozdrawiam Wojciech

I have followed various threads about importing my passwords without any success.

I recently swapped PCs so I exported passwords and bookmarks to disk to install on the new PC.

The bookmarks have imported ok but the passwords are in the CSV format created by Mozilla on export from the old PC and there is no option to import a CSV which seems a bit crazy.

I cannot find a way to import this data. I have tried syncing with my laptop to get the passwords but that doesn't work either.

If anyone could help me resolve this problem I would be very grateful.

Many thanks,

Mark.

I searched Microsoft forum and opened the first link (https://answers.microsoft.com/en-us). On Firefox, Go back one page (back arrow) button was not working on this website.

I am on Linux, with font defaults on 15px. I have also set the minimum font size in firefox to 15, yet all content of webpages and even the settings menu (which I've noticed ignores the font size settings entirely) is minuscule by comparison - I found the font sizes of the adress bar (respecting system font size of 15) matching webpages scaled to 140% or minimum fonts set to 22.

Changing the `layout.css.devPixelsPerPx` scales the adress bar too, aside of just scaling all elements, not text.