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WidevineCDM plugin keeps crashing

Hi everyone, it's been 2 days now since every time I open Netflix and Amazon Prime videos won't play. A yellow bar saying: "The WidevineCdm plugin has crashed" keeps comi… (read more)

Hi everyone,

it's been 2 days now since every time I open Netflix and Amazon Prime videos won't play. A yellow bar saying: "The WidevineCdm plugin has crashed" keeps coming up!

I'm using Firefox and I'm on a MacbookPro.

I've tried everything: restarting/shutting down device; reinstalling Firefox; deleting widevine folder and activate it from the adds on page; tried on other browsers (works on safari but not on chrome); contacted Apple / Netflix / Amazon / Google nobody was able to help; I also ran these websites with my Mac in safe mode...nothing was able to resolve it.

What can I do to fix it please?

This started to happen out of the blue...I haven't installed anything! It was working fine until the day before...

Asked by alessandro.ciminata 1 day ago

Last reply by pauls.filter 3 minutes ago

Widevine CDM plug-in issue. Not able to stream any video..

I'm not able to stream any content on Netflix, Amazon Prime, channel 4, 5 using firefox. The error message is 'The widevine CDM plugin has crashed'. I looked up in pref… (read more)

I'm not able to stream any content on Netflix, Amazon Prime, channel 4, 5 using firefox. The error message is 'The widevine CDM plugin has crashed'. I looked up in preferences/ extensions and themes/ plug ins and it seems like the widevine CDM plug-in was automatically updated today (21.4.2021) and now it's crashing. My firefox is 78.10, the latest for OSX 10.9. Can anyone suggest how to resolve this ?

Asked by n.akhtar42 1 day ago

Last reply by pauls.filter 4 minutes ago

Widevine CDM Keeps crashing

Before April 21st, 2021 I never had any issues with playing videos on Disney Plus, Netflix, etc. But since Widevine updated I cant play any videos without Widevine crashi… (read more)

Before April 21st, 2021 I never had any issues with playing videos on Disney Plus, Netflix, etc. But since Widevine updated I cant play any videos without Widevine crashing. I reload the page (as it suggests) and it still wont work. I refreshed Firefox and that didn't work. I also tried to chat with Widevine but their page said "Widevine is a technology provider and we do not provide support to end users. Please contact your application or service provider for support on your particular issue."

Does anyone know what I can do to solve this problem? I really appreciate your help!

I'm on a Mac and the version Im using is 10.9.5. My firefox browser is 78.10.0esr (64 bit).

Asked by karely_moncada 21 hours ago

Last reply by pauls.filter 4 minutes ago

Unable to play video on Netflix and HBO Max due to Widevine plugin problem.

I have a problem watching video on Netflix and HBO Max. My Firefox is up to date and I checked my settings. But do I really have an up to date Firefox? Is that what's cau… (read more)

I have a problem watching video on Netflix and HBO Max. My Firefox is up to date and I checked my settings. But do I really have an up to date Firefox? Is that what's causing me to not watching a show or movie? Or it's a crash that can be fixed?

What can I do? Or what can be done?

Asked by waold957 1 day ago

Last reply by pauls.filter 4 minutes ago

WideVine plugin crashing on Netflix

Today on my Netflix I received a "widevineCDM plugin has crashed" message. I went to the plugins and everything is updated even my FireFox. I have uninstalled and re-inst… (read more)

Today on my Netflix I received a "widevineCDM plugin has crashed" message. I went to the plugins and everything is updated even my FireFox. I have uninstalled and re-installed this app, but nothing has helped. Not sure what else to do. Any suggestions would be helpful. Thank you in advance.

Asked by sjsutherland89 2 days ago

Last reply by pauls.filter 30 minutes ago

Browser Display Issues

Hello, Since the last windows update, I have been having trouble with Firefox. Please see attached images for example. I have tried a refresh and even a re-install of the… (read more)

Hello,

Since the last windows update, I have been having trouble with Firefox. Please see attached images for example. I have tried a refresh and even a re-install of the browser but no resolution.

I appreciate your help.

Asked by mghaly 17 hours ago

Last reply by jscher2000 10 hours ago

Widevinecdm crashing since updating to 78.10.0esr

Streaming accounts like Spotify, Netflix, Apple TV+, Disney+, etc are all no longer playing since I updated to 78.10.0esr This version is supposed to be compatible with m… (read more)

Streaming accounts like Spotify, Netflix, Apple TV+, Disney+, etc are all no longer playing since I updated to 78.10.0esr This version is supposed to be compatible with my version of OS X 10.9.5 I keep having Firefox crash with this error. Widevinecdm plugin has crashed. Learn more...and when I click on Learn more, there's nothing there that helps.

Can anyone help? Thank you.

Asked by brad46 10 hours ago

Last reply by HenricuzHotmail 10 hours ago

Amazon Music Crashing: Widevinecdm?

Amazon Music suddenly won't play/started crashing. A yellow bar comes up on top of the screen saying The Widevinecdm has crashed. It was running fine until yesterday and … (read more)

Amazon Music suddenly won't play/started crashing. A yellow bar comes up on top of the screen saying The Widevinecdm has crashed. It was running fine until yesterday and I can't think of any changes I've made. Or did I update Firefox, it's so automatic I don't remember. I'm running OS 10.9.5 on an older Macbook Pro with Firefox 78.10. Thanks.

Asked by sabatia7 13 hours ago

Last reply by HenricuzHotmail 10 hours ago

WidevineCdm plugin crash

Last week (14 April 2021) I was able to watch videos on netflix and hulu. This week (21 April 2021), however, a yellow bar appears across the top of the page, saying, on … (read more)

Last week (14 April 2021) I was able to watch videos on netflix and hulu. This week (21 April 2021), however, a yellow bar appears across the top of the page, saying, on the left-hand side: "The WidevineCdm plugin has crashed Learn more...", and, on the right-hand side, "[Reload page] [Submit a crash report]". Repeated submissions of crash reports, as well as repeated reloading of the page, results in exactly the same: same yellow bar, same inability to watch videos. Likewise, clicking on "Learn more" merely results in the widevine.com page, which states that the company does not service end-users. In addition, last week (14 April 2021), I purchased a video on youtube, and watched part of it. This week (21 April 2021), wanting to watch the rest of the video, all I encounter is: "Your browser can't play this video. Learn more." Clicking on "Learn more" yields "Your browser is up to date. You can use YouTube's latest features!" Repeat ad nauseam. So, it seems that, even though my browser is up-to-date, I am still unable to watch videos on either youtube, hulu, or netflix.

Asked by maikstrik 1 day ago

Last reply by HenricuzHotmail 14 hours ago

WidevineCdm Crash

When I try to use a platform like Netflix i get repeated error messages that WidevineCdm has crashed. This happens also in other browsers. I am not very tech savvy, but I… (read more)

When I try to use a platform like Netflix i get repeated error messages that WidevineCdm has crashed. This happens also in other browsers. I am not very tech savvy, but I've tried all the solutions I was able to understand on here and through Google, but nothing seems to fix the problem. Can any one advise?

Not sure if this helps, but here is one of the many crash reports I've sent: https://crash-stats.mozilla.org/report/index/75e61622-4282-4a83-b86e-9861a0210422

Asked by jennifer.juba 19 hours ago

Last reply by FredMcD 14 hours ago

Initiating PayPal

When using Paypal to pay for a purchase, from EBAY, the login screen for Paypal hangs, is not displayed, It does work when using IE (last version). It did work properly… (read more)

When using Paypal to pay for a purchase, from EBAY, the login screen for Paypal hangs, is not displayed, It does work when using IE (last version). It did work properly up to a couple of weeks ago.

Asked by gshillington 17 hours ago

Last reply by FredMcD 15 hours ago

Page Display Issues

I've recently started seeing Firefox not displaying correctly. This includes the page itself as well as the tabs. Letters will be missing, colors incorrect, as well as ju… (read more)

I've recently started seeing Firefox not displaying correctly. This includes the page itself as well as the tabs. Letters will be missing, colors incorrect, as well as just being illegible as in the images provided. Image 1 - tab names missing and the green color is not the correct one for that part of the page. Image 2 - Get Help menu options unreadable along with tab names missing.

Asked by fnr 1 day ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 19 hours ago

shutdownhang Firefox

The browser hangs while loading pages for a few minutes, then works fine for a while and the same thing again. The crash description says: MOZ_CRASH Reason (Sanitized) Sh… (read more)

The browser hangs while loading pages for a few minutes, then works fine for a while and the same thing again. The crash description says: MOZ_CRASH Reason (Sanitized) Shutdown hanging at step profile-before-change. Something is blocking the main-thread. ID crashes bp-6d847054-2b84-48de-85db-d854f0210422 bp-23a15938-bbd1-4c13-94fc-08db10210422 bp-d8cb25b9-82dc-4212-8173-f3cb20210422

What can I do to fix the problem? Reinstalling the browser did nothing

Asked by artszulc 22 hours ago

Last reply by FredMcD 20 hours ago

Certain web pages display incorrectly

Lately certain web pages do not display correctly on Firefox, but do on Edge, Chrome, etc. I am at the 88.0 (64-bit) level on windows 10 home, also up to date. See attach… (read more)

Lately certain web pages do not display correctly on Firefox, but do on Edge, Chrome, etc. I am at the 88.0 (64-bit) level on windows 10 home, also up to date. See attached image for example

Asked by cfstansell 23 hours ago

Last reply by TyDraniu 23 hours ago

Firefox startup automatically in background with windows and 50% cpu usage

hello, i am having an issue with firefox from 1 or 2 months. whenever i shutdown or restart my pc firefox starts running in backgroud with 50% cpu usage it makes my pc un… (read more)

hello, i am having an issue with firefox from 1 or 2 months. whenever i shutdown or restart my pc firefox starts running in backgroud with 50% cpu usage it makes my pc unresponsive. i tried to reinstall it many times but the results are same. please help me

Asked by buntyarya476 1 day ago

Last reply by FredMcD 1 day ago

Site no longer loads with error message.

Hi, long time listener first time caller. A site that I visit quite regularly, https://www.bunnings.com.au/ , has suddenly stopped loading in the Firefox browser. Below i… (read more)

Hi, long time listener first time caller.

A site that I visit quite regularly, https://www.bunnings.com.au/ , has suddenly stopped loading in the Firefox browser. Below is a screenshot of the webpage as it loads now. I have run the "Troubleshoot firefox" and disabled all add-ons and still no go. Firefox is up to date (new up date today 22/04/2021- Australia) All other sites I visit load fine. https://www.bunnings.com.au/ loads with no issues in Chrome (I don't use Chrome because I find it less customisable than Firefox) I have been using Mozilla since the Netscape Navigator days. The error message is in the very top left corner. You can see the chat window loads but can't be accessed. Browser version is 88.0 (64bit)

Hope you can help

Thanks

Asked by dicksteele1959 1 day ago

Last reply by FredMcD 1 day ago

Some web pages take over 60 seconds to load completely

So the issue is if I navigate to a certain page it starts to load but takes 60-90 seconds to complete. The page in question is: https://www.walmart.com/co/Wrangler-Men-ap… (read more)

So the issue is if I navigate to a certain page it starts to load but takes 60-90 seconds to complete. The page in question is: https://www.walmart.com/co/Wrangler-Men-apos-s-Regular-Fit-Jeans-2-Pack/19759033

I have tried this with all Add-ons disabled and also in full Troubleshooting Mode, but it always does the same thing. The pages starts to load but the indicator in the tab keeping going for 60+ seconds before it finally completes.

I see the issue with Firefox 88.0 on Windows 10, and also with Firefox Nightly on my Amazon Fire table but there I got a Warning: Unresponsive script error .... ..... .... Script: https://i5.walmartimages.com/d...4e97-a031-6d8ef8af50bc.v198.ja:1. Seemed to be okay with Firefox Nightly on my Samsung phone, but it might be because it does not load that specific page. Also seems to be okay with Opera and Edge.

Asked by jack63ss 1 day ago

Last reply by ·´¯`·...¸>-)))º> ~dbben 1 day ago

Firefox does not load, opening briefly and then closing

I have had Firefox downloaded for a considerable amount of time and had begun to use it as my daily browser, until I started experiencing issues, concerning the loading. … (read more)

I have had Firefox downloaded for a considerable amount of time and had begun to use it as my daily browser, until I started experiencing issues, concerning the loading. I have experienced this issue in all cases when trying to open the browser through the desktop shortcut, other icons, and even the .exe file, and typically I will see a brief white screen of Firefox before it immediately closes again. Frustrating to say the least and a quick google provides no insight. I have attempted on multiple occasions to uninstall and reinstall, however to no avail, and have even tried to create a new profile, via the Run (Firefox.exe -P) but again with no success. Running the browser in Safe Mode (Shift) will also work for a split second with the dialogue opening and then instantly shutting. Any suggestion on a potential fix would be great.

Asked by Elliot Grayston 2 months ago

Last reply by FredMcD 1 day ago