Firefox Support Forum

certain parts of kp.org will not download with firefox. had to install an other browser to get them. as this is important med. info. i think this should be looked at and fixed

A certain website (flixbus.com) is getting pinned on my firefox automatically. I have unpinned it several times but after few seconds, it gets pinned again. It's driving me nuts. I even cleared all my cookies but it didn't help.

Since the last Firefox update to 108.01, or that is when I first noticed this problem. When I have many tabs open right to the end of the tab bar the new tab + disappears off the screen. The more tabs I open it does correctly automatically reduce the width of the tabs but pushes the + tab off to the right, this never use to happen before it always kept the new tab + in view.

Hello, I tried to sign in to my firefox account on a new computer and it appears the rules for password format have changed such that my existing password is too short to be used. How should I proceed to either sign in or reset my password without affecting my existing firefox browsers and lockwise app? Thank you.

The Firefox prefs.js file was quarantined by avast yesterday. Message indicated malware had infected the file. Now when I click on the Firefox icon the MSN browser comes up. How can I get back to using Firefox safely? Can I uninstall Firefox, then re-install it to make the problem go away?

Hi, ever since cross-site cookie protection came in, all tumblr blogs I go to (as in when I type their url into the address bar, not when I visit them from my tumblr dash) sometimes break, treating me as if I'm logged out, except when I click to log in it takes me straight to the dashboard. Refreshing can sometimes fix it, making it that most dreaded of troubleshooting pains, an intermittent problem. Should be easier than most though, as this happens roughly about three times out of four, although sometimes I can have a bad run and refresh twenty times or more without being able to actually interact with anything as if I were logged in. And the occasional blog that the owner took advantage of advanced features to have a non-[user name].tumblr.com site, like for example this one simply refuse to see me as logged in at all. I PRESUME this is because the existing tumblr.com exceptions only cover some of the servers tumblr uses to authenticate logins, or something, but even when a blog is not letting me interact with stuff Firefox still says it detects 'no trackers known to Firefox'.

Hello,

I can't access my account anymore, this one was created by linking the mail address used for the account which apparently i never did. I tried every password i commonly used and none of them worked, so I think that this one was auto-generated and then saved, in my firefox account... What is really killing me is the 7 years of bookmarks and password that are locked behind this password, i can access the account by password recovery but that would defeat the purpose since I just learned that its linked to my data. I just changed my OS back to windows so file recuperation is gonna be a pain/impossible. The way i understand things i have to make my peace with all the websites I accumulated for years (and also the PWs) or wait and don't touch my PC because the firefox folder that was deleted was on the same HDD that i used for the new OS. Of course all of this wouldn't be a problem if I didn't have had a problem to my phone and send it back to the constructor for the warranty, which means if I'm not mistaken that my account just lost it's last link to me, except the auto-destruction button. Is starting to learn cryptography my best bet to reach my account ? Or is there something I didn't cover and there still a way ? Please tell me it's still possible.

I use Firefox on my Mac. Since updating to the OS Ventura, I now see many words on different sites, as well as numbers, show up as things like zzjk{d instead of saying brett. This happens on my ebay site, my american express site which I cannot see any numbers of transactions cost since all the numbers show up as (d9 f for example. Something is not working correctly. I checked and and up to date with all firefox updates. Safari works perfect on all sites so this is a Firefox issue. See attached for how some areas on eBay look. Not all words are like this, some are still english spelling correctly. But some pages like this support page are completely unrecognizable but works correctly on Safari.

Hi support team,

I have met this issue twice. Before I retired my old PC, I did click the "sync now". However, when I login in Firefox in my new PC, I found the bookmarks are very very out of date. Because my old PC was formatted, I lost my latest bookmarks in Firefox.

Could you help with this?

Eason BR

Like many others, I have used Firefox for a long, long time. Today (2/14/2023) is the last straw. I installed the latest upgrade and now my Bookmarks are all gone. When I say all gone, I mean "all gone." There is no backup, no previous dates, no nothing. I tried all the suggested by Firefox in the pages of the website. No help. And this is not an isolated instance. For the past several upgrades, many such issues have occurred with great frequency.

This time, my layouts were gone, my toolbar icons were gone - not even in the "Customize" option. This is ridiculous and it is getting quite tiring. I'm not sure what the criteria is for developers, but it seems like some of the open source resources could be saboteurs even though that sounds far-fetched.

For Mozilla, it boils down to this: either stop this problem so that it doesn't repeat or I (no doubt along with many others) will find it simple enough to relocate to another browser; maybe with fewer features but absolutely with fewer frustrations and difficulties.

I would prefer that Mozilla fix the situation permanently, but I am not averse to seeking simplicity and performance.

Joe Krsak

I have a problem only on one website (Ancestry.com). One of the pages there isn't loading. This has only happened since updating Firefox which I did yesterday or Friday. I have contacted Ancestry and the problem isn't their end. I was told they have had numerous customers who use Firefox experiencing the same problem. Their advice was to contact Firefox but there doesn't seem to be a way to speak to anyone, or to reinstall Firefox. I am nervous of deleting and reinstalling because I am not at all computer savvy and I'm worried about losing all my bookmarks and passwords. I would really appreciate someone taking me through this in baby steps and plain English. Imagine you are helping your 90 yr old granny who doesn't know the tech terms!

Many thanks

Goodd day from UK I run firefox esr 115.9.1 and find the the F5 refresh key does NOT refresh the images. The same applies when using the "reload" icon in the menu.

Reading other posts, nothing seems to apply here.

There are NO add-ons at all and everything is cleared on close. The text DOES seem to change.

As a web developer checking updates this is extremely annoying as only hope is keep closing the browser (to clear everything) and restart - the loads new images etc.

I use several versions of Firefox (2, 20, 56) to ensure compatability with olf browsers and it seems to be only those over 100 with this issue.

Does anyone know if this is a "feature" or a"bug" and is there any simple (!) way around the issue?

Thanks

p.s. ALWAYS happens, not intermittently

Firefox keeps loading old redundant website, even after deleting all temp files, Firefox browser history and otehr settings in Firefox. Other browsers on my PC works correctly. How do I fix Firefox?

I keep getting "Network error when attempting to fetch resource" when I try and log into a website I've been on the website today and logged in without problems. Then my session ended and i had to log in again! Now i can't. try clearing cache, restarting etc www.victoriassecret.com

Thanks!

Dzień dobry jak mogę wyczyścić historię przeglądania z pozimu wiersza poleceń (CMD) dla przegladarki Firefox? chciałbym politykę utworzyć by uruchomić zadanie dla wszystkich komputerów czy jest taka możliwość?

pozdrawiam Marek Wojnarowski

I've been using firefox desktop pretty much since its inception. Despite numerous updates, for well over a year it has been auto scrolling when on facebook and I have tried every fix it to no avail (I'm highly computer literate and to me, this is now nuts). Note. My android mobile has never done it. I am at the end of my tether and am now looking at moving to another browser due to the frustration. I've gone through all the forums and note there are hundreds (if not thousands) of people with the same problem. Why can you not fix this and is there a fix? I don't want to, but I will move to another browser if I cannot get a satisfactory answer. Regards, Paul Mack. [email removed from public]

Why am I NOT able to LOGIN to FIREFOX or PRIVATE BROWSER? I was able to login this morning now it's afternoon & I am trying to LOGIN and nothing is happing. Am using the latest version of FIREFOX.....so what's happening?

I need some things to look at. Debian 11.4 Bullseye 16 CPU 72GB I just got the Mate desktop working. Thought I'd find a cool wallpaper. Site said it needed to load an extension. I tried to escape but now my firefox fails to load even in troubleshoot mode. It builds the window frame I can almost touch the menu and gone.

Checked .mozilla/firefox/Crash Reports/ and it's empty checked .mozilla/extensions/ and it's emtpy Got an install time InstallTime20220718130424

as I click on Firefox Icon in menu the screen pops alert that says: "Firefox closed unexpectedly while starting....try to resolve the problem in troubleshooting in SafeMode."

tailing syslog: tail -f /var/log/syslog gives this clue: oom-kill:constraint=CONTRAINT_NONE, task=firefox-esr total-vm:672432kb Kernel Out Of Memory killed process pgtables:840kb oom-score_addj:0

I can add more detail if I know where to look. OOM with 72GB ?