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Firefox Support & other sites won’t load: Your connection to this site is not secure

All of a sudden most websites won’t open and I am getting the error message “Your connection to this site is not secure”. I am able to open Google.com and all of it’s li… (read more)

All of a sudden most websites won’t open and I am getting the error message “Your connection to this site is not secure”. I am able to open Google.com and all of it’s links, as well as Yahoo.com. I am also able to open various random websites, but not all. I can open apple.com, but not support.apple.com.

When I click on the information provided for sites I can not open I see two things: 1) Verified by: Not specified 2) Technical details: Connection not encrypted

When I open Google for example I see 1) Verified by: Google… 2) Technical details: Connection encrypted

Obviously support.apple.com and support.Firefox.com are verified and encrypted website, so the problem must be on my end.

I have tried many fixes including clearing out cache, web browsing, unplugging my computer and modem, full virus scan, offline webdefender scan, system restore (which didn’t work), changing the DNS to 8888 and 8844.

I am using a Dell Desktop with Windows 10. Any suggestions would be most appreciated.

Thank you.

Asked by rlplag 4 hours ago

Last reply by jonzn4SUSE 49 minutes ago

Using Firefox with a VPN yields PR_END_OF_FILE_ERROR

Using Windows 11. I'm using a free Proton VPN. My Firefox version is 103.02. I want to be able to continue to use the VPN when using Firefox to check my gmail accounts. I… (read more)

Using Windows 11. I'm using a free Proton VPN. My Firefox version is 103.02. I want to be able to continue to use the VPN when using Firefox to check my gmail accounts. If I disconnect the VPN, Firefox lets me access my mail site without a problem. When I use the VPN connected, I'm getting a PR_END_OF_FILE_ERROR

Is there a way to keep the VPN on and connect with no error? Is there a Firefox setting I can change? I don't have proxy selected in Win 11 connections. Cache is cleared.

Asked by lakshmigoode99 2 hours ago

Last reply by Dropa 1 hour ago

Firefox developer edition crashes when closing some tabs

When I close a tab, sometimes it crashes. I tried with `-safe-mode` and the error persists. Let me know if I can add more information. Report ID bp-d44804f7-fd73-4088-9d0… (read more)

When I close a tab, sometimes it crashes. I tried with `-safe-mode` and the error persists. Let me know if I can add more information.

Report ID bp-d44804f7-fd73-4088-9d00-14c880220818

Asked by RodrigoMil 6 hours ago

Last reply by jonzn4SUSE 2 hours ago

Debian Mate Firefox worked once. Now it fails continous, no crash log

I need some things to look at. Debian 11.4 Bullseye 16 CPU 72GB I just got the Mate desktop working. Thought I'd find a cool wallpaper. Site said it needed to load an ext… (read more)

I need some things to look at. Debian 11.4 Bullseye 16 CPU 72GB I just got the Mate desktop working. Thought I'd find a cool wallpaper. Site said it needed to load an extension. I tried to escape but now my firefox fails to load even in troubleshoot mode. It builds the window frame I can almost touch the menu and gone.

Checked .mozilla/firefox/Crash Reports/ and it's empty checked .mozilla/extensions/ and it's emtpy Got an install time InstallTime20220718130424

as I click on Firefox Icon in menu the screen pops alert that says: "Firefox closed unexpectedly while starting....try to resolve the problem in troubleshooting in SafeMode."

tailing syslog: tail -f /var/log/syslog gives this clue: oom-kill:constraint=CONTRAINT_NONE, task=firefox-esr total-vm:672432kb Kernel Out Of Memory killed process pgtables:840kb oom-score_addj:0

I can add more detail if I know where to look. OOM with 72GB ?

Asked by agrapha 5 hours ago

Last reply by cor-el 4 hours ago

Update problem Firefox on Windows 7

Firefox won't update because it thinks that an instance is still running, but there is no browser instance running! Also when saying to stop it doesn't help, it keeps ret… (read more)

Firefox won't update because it thinks that an instance is still running, but there is no browser instance running! Also when saying to stop it doesn't help, it keeps returning saying that it's still running. Some strange register setting in Windows 7? Also Firefox won't start because of the same problem, see added screen shot (in Dutch)


.

Asked by jules.wolfrat 11 hours ago

Last reply by jscher2000 - Support Volunteer 10 hours ago

Issues with Yahoo Mail tab CLOSING after download

Since the most current Firefox update in June 2022, when in Yahoo Mail and downloading an attachment, as the download complete, the Yahoo Mail tab is automatically closin… (read more)

Since the most current Firefox update in June 2022, when in Yahoo Mail and downloading an attachment, as the download complete, the Yahoo Mail tab is automatically closing, requiring I to go to 'History', then 'Recently Closed' tabs to re-open it. This happens Every.Single.Time I download photos and scanned docs from email. Again, this has never happened before - only with the recent Firefox update. I have 2021 a MacBook Pro.

Asked by dawnpdavis 1 month ago

Last reply by pruimerman 11 hours ago

Firefox locking up -- one, two, or up to 8 tabs open doesn't matter!

I've only been having it issue since upgrading to Ubuntu 22.04. Firefox (103.0.2) will lock up (not the pc, it will keep working in other apps). It doesn't seem to matter… (read more)

I've only been having it issue since upgrading to Ubuntu 22.04. Firefox (103.0.2) will lock up (not the pc, it will keep working in other apps). It doesn't seem to matter about the number of tabs open, or what sites I'm accessing. It 'seems' random, and closing Firefox and reopening it seems to work for a short while before locking up again. I'm not a tech guru so I don't know exactly what to include here, like logs, or other info. The other issue associated with this issue is, when it locks, and I restart, Firefox does not start the first time I click on it. I have to click on it again and when I do, it will start, but usually (not every time) I get an error message along with the open home page of Firefox. I have to press the (not sure what to call it) windows key and switch to the error to close it. In the past, I've always had a great experience with Firefox, but this is starting to really be annoying! Especially when I have four of five tabs open and have to do a restart. Firefox doesn't seem to realize it's had a problem so the option to re-open tabs with a restart doesn't happen. So I have to use history, which can be troublesome and confusing, to get back to the pages I was reading. I only open multiple tabs most often when I'm researching an issue and want to 'order' the tabs so I read the ones that look like they apply the most to my research topic. So it really is an annoying issue. So much so, that I have been looking to switch browsers. But I really do not like the large commercial entities not to name names, but I may have to suck it up and install the Big G's browser, the Big C! )^: (note: if you respond requesting additional information, please be kind and offer how to obtain the info! Thanks!)

Asked by Billy Bubba 1 day ago

Last reply by jonzn4SUSE 15 hours ago

YouTube

I am almost about to stop using Firefox. Why is it so hard to gain access to YouTube? Never have a problem with Microsoft Edge. If a fix cannot be made without jumping… (read more)

I am almost about to stop using Firefox. Why is it so hard to gain access to YouTube? Never have a problem with Microsoft Edge. If a fix cannot be made without jumping through a lot of hoops and steps, I will have to stop using Firefox. Fix this mess. This problem has been around now for some time. Get it fix or accept other users switching to other browsers that seem to have no problem at all getting to and using YouTube. Very Frustrating.

Asked by mike.keller517 23 hours ago

Last reply by RobertJ 17 hours ago

SINCE THE LAST UPDATE, THE FIREFOX SCREEN DOES NOT FIT MY SYSTEM SETTING(125%)

SINCE THE LAST UPDATE, THE FIREFOX SCREEN DOES NOT FIT MY SYSTEM WIDE DISPLAY SETTING(125%). I am up to date on updates for Windows 11 and Microsoft Edge displays my page… (read more)

SINCE THE LAST UPDATE, THE FIREFOX SCREEN DOES NOT FIT MY SYSTEM WIDE DISPLAY SETTING(125%). I am up to date on updates for Windows 11 and Microsoft Edge displays my pages normally. This display enlargement started immediately after the Mozilla browser update of 103.0 64bit!!

Asked by WPENNEWELL 3 weeks ago

Last reply by RobertJ 18 hours ago

Fire fox flickers

When I go and open any website, a minute later Firefox flickers, it's been doing that for a month now. and I always get this too, a separate issue " This site is slowing … (read more)

When I go and open any website, a minute later Firefox flickers, it's been doing that for a month now. and I always get this too, a separate issue " This site is slowing down Firefox" yet it never says what site, and when Firefox is the only site open, it still does it.

Asked by crapjunkmail 1 day ago

Last reply by Dropa 23 hours ago

Firefox 103.0 and 102.0 on Ubuntu 18.02 both break netflix playback. None of the previous workarounds appear to resolve the issue

Ever since the update to Firefox 102 and continuing in 103, Netflix gives a F7701-1003 when attempting playback, naturally playback works fine(as it always does every tim… (read more)

Ever since the update to Firefox 102 and continuing in 103, Netflix gives a F7701-1003 when attempting playback, naturally playback works fine(as it always does every time FF does this with each new release) in Chrome and Brave. All previous suggested work arounds do not resolve this issue.

Since no one answered this question the last 5 times people had to ask similar questions I will repeat this basic question.

Does Mozilla not test their updates prior to release?

Asked by nedj10 2 days ago

Last reply by jonzn4SUSE 1 day ago

Lost Facebook content after refresh

Hi, I lost my FB content after refreshing,but I can still login. I went into about:profiles and found 2: 1. Profile:default-13 digits, the first line showing "no" RENAME… (read more)

Hi, I lost my FB content after refreshing,but I can still login. I went into about:profiles and found 2: 1. Profile:default-13 digits, the first line showing "no" RENAME REMOVE SET AS DEFAULT PROFILE LAUNCH PROFILE IN NEW BROWSER 2. Profile:MY NAME

  This is the profile in use and it cannot be deleted
  first line showing "yes"
  ONLY RENAME BUTTON AVAILABLE

I would go for the second since has my name on it and "it cannot be deleted, but, It doesnt have the "launch profile in new browser> I wish to hear from you before I do anything thanks

Asked by dona 3 days ago

Last reply by Terry 1 day ago

Firefox causes my news feed on facebook to scroll by its self

When I scroll to the bottom of my news feed on Facebook, the page scrolls by it's self, I'm NOT touching anything and the page scrolls up and down. been that way for a mo… (read more)

When I scroll to the bottom of my news feed on Facebook, the page scrolls by it's self, I'm NOT touching anything and the page scrolls up and down. been that way for a month now 8-16-22

Asked by crapjunkmail 2 days ago

Last reply by Terry 2 days ago

Firefox consitently crashes on exit. Takes several minutes to open next time.

Running Firefox 103.0.2 (64 bit) over windows 10 on a Dell Latitude E5440. At the end of the day, I close Firefox. It takes several minutes for the 8 or so processes tha… (read more)

Running Firefox 103.0.2 (64 bit) over windows 10 on a Dell Latitude E5440.

At the end of the day, I close Firefox. It takes several minutes for the 8 or so processes that linger in the system to exit. 2 minutes after that, I get the Firefox Crashed pop-up. I always send the crash report.

On restart, Firefox takes 3-5 minutes to load data from contile-images.services.mozilla.com before I can actually use the browser.

This happens daily, whether Firefox is the first or last application closed, or whether I wait several minutes after everything else is closed before I close Firefox.

Are there settings I can change to prevent this?

Thanks,

--j

Asked by jade8 2 days ago

Last reply by cor-el 2 days ago

Developer Edition Crashing

As of 16 August Firefox Development Edition continually crashes. Firefox standard is fine. Tried the following 1. Shutdown and restart 2. Refresh 3. Uninstall, download a… (read more)

As of 16 August Firefox Development Edition continually crashes.

Firefox standard is fine.

Tried the following 1. Shutdown and restart 2. Refresh 3. Uninstall, download and reinstall (4 times) 4. Chkdsk /r with restart then uninstall and reinstall 5. Open in troubleshoot mode 6. Tried incognito window 7. Tried disabling AV (Eset)

No change other than when the crash happens. Initially it would require opening a few tabs and browsing - now it crashes on startup.

Given that no other applications are behaving adversely, that Firefox standard works, that this was working find until 12 hours ago - my suspicion is it is something to do with the Developer edition.

Any other suggestions welcome.

Asked by julian11 2 days ago

Last reply by Paul 2 days ago

Firefox Developer Edition crashes on startup, even in troubleshooting mode

I tried a clean Firefox Dev install On MBP M1 2020 Monterey 12.5 MacOS is up to date. Crash ID bp-63427f0f-a1fc-45b0-84da-46f710220816 Crash report AdapterVendorID: … (read more)

I tried a clean Firefox Dev install On MBP M1 2020 Monterey 12.5 MacOS is up to date. Crash ID bp-63427f0f-a1fc-45b0-84da-46f710220816

Crash report AdapterVendorID: 0x106b AvailablePhysicalMemory: 4841553920 AvailableSwapMemory: 0 BackgroundTaskMode: 0 BuildID: 20220811191329 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1660673653 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EventLoopNestingLevel: 1 ExperimentalFeatures: devtools.inspector.compatibility.enabled GraphicsNumActiveRenderers: 1 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1660616909 MacAvailableMemorySysctl: 87 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1660673624 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset Notes: FP(D00-L1000-W00000000-T000) WR? WR+ GL Context? GL Context+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 538312704 ReleaseChannel: aurora SafeMode: 1 SecondsSinceLastCrash: 152 StartupCrash: 0 StartupTime: 1660673624 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"aarch64","buildId":"20220811191329","version":"104.0","vendor":"Mozilla","displayVersion":"104.0b9","platformVersion":"104.0","xpcomAbi":"aarch64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"extensions":["hasNEON"]},"os":{"name":"Darwin","version":"21.6.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x106b","deviceID":null,"subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2880,"screenHeight":1800,"scale":2},{"screenWidth":1920,"screenHeight":1080,"scale":1}],"features":{"compositor":"webrender_software","hwCompositing":{"status":"blocked:FEATURE_FAILURE_COMP_SAFEMODE"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"available"},"webrender":{"status":"unavailable-in-safe-mode"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unavailable:FEATURE_FAILURE_OPENGL_NEED_HWCOMP"},"omtp":{"status":"unused"}}},"appleModelId":"MacBookPro17,1","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":true,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"aurora","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.fixup.alternate.enabled":false,"browser.newtabpage.enabled":false,"browser.search.region":"US","browser.search.widget.inNavBar":false,"browser.startup.homepage":"<user-set>","browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":true,"browser.urlbar.suggest.quicksuggest.sponsored":true,"browser.urlbar.suggest.bestmatch":true,"media.gmp-gmpopenh264.lastInstallStart":1659887702,"media.gmp-gmpopenh264.lastDownload":1659887702,"media.gmp-gmpopenh264.lastUpdate":1659887702,"media.gmp-manager.lastCheck":1660617143,"media.gmp-manager.lastEmptyCheck":1660617143,"network.trr.strict_native_fallback":false,"privacy.donottrackheader.enabled":true,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":3,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"defaultSearchEngine":"ddg","defaultSearchEngineData":{"loadPath":"[other]addEngineWithDetails:ddg@search.mozilla.org","name":"DuckDuckGo","origin":"default","submissionURL":"https://duckduckgo.com/?t=ffsb&q="}},"profile":{"creationDate":19198,"firstUseDate":19198},"addons":{"activeAddons":{"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":19215,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"This used to be a Mozilla add-on that supported the roll-out of DoH, but now only exists as a stub t","name":"DoH Roll-Out","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19188},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19215,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19188},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19215,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19188},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":19215,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19188},"webcompat-reporter@mozilla.org":{"version":"1.5.0","scope":1,"type":"extension","updateDay":19215,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Report site compatibility issues on webcompat.com","name":"WebCompat Reporter","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19188},"webcompat@mozilla.org":{"version":"104.0.0","scope":1,"type":"extension","updateDay":19215,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19188}},"theme":{"id":"firefox-compact-dark@mozilla.org","blocklisted":false,"description":"A theme with a dark color scheme.","name":"Dark","userDisabled":false,"appDisabled":false,"version":"1.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19198,"updateDay":19198},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.8.1.2","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2449.0","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"tcp-rollout-aurora-phase-iii-tcp-on-by-default-for-100-aurora-profiles":{"branch":"control","type":"nimbus-nimbus","enrollmentId":"6999ed06-b4b8-43ff-9815-7527485c4476"}},"services":{"accountEnabled":true,"syncEnabled":true}} Throttleable: 1 TotalPhysicalMemory: 17179869184 UptimeTS: 29.833333333333332 Vendor: Mozilla Version: 104.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by cfairhurst1 2 days ago

Last reply by Paul 2 days ago

I can't get my FF Dev Edition to open without crashing

Please help, I rely heavily on FF Dev Edition for my job. I'm a web dev. I've tried starting in Troubleshoot mode, still crashes... I've tried the Refresh FF option, st… (read more)

Please help,

I rely heavily on FF Dev Edition for my job. I'm a web dev.

I've tried starting in Troubleshoot mode, still crashes... I've tried the Refresh FF option, still crashes... I've tried manually installing all over again, still crashes...

Please help. I looked at the crashes tab but don't know what to make of it. The crash ID from my last crash is:

BDEC3386-ECDF-4B5B-824B-6AC9CD19C6F7

Let me know if you need anything else - thanks in advance! John

Asked by John Schulz 2 days ago

Last reply by Paul 2 days ago