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Is there some way I can directly to someone for help

I really like Mozilla, but getting help is impossible. I had to restore my computer by to factory settings. I had all my bookmarks plus a lot of addons and plugins from M… (read more)

I really like Mozilla, but getting help is impossible. I had to restore my computer by to factory settings. I had all my bookmarks plus a lot of addons and plugins from Mozilla. Is there anyone I can get help from by directly corresponding thru email. I could wait days for an answer thru the forum if I could even find it once I have submitted my question. For me this is urgent.

(Email removed by Mod)

Asked by rosemarybales 7 years ago

Last reply by user633449 7 years ago

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The context menu is HUGE!

I was just auto-upgraded to Firefox 20.0, and what had been an orderly, cascading context menu is now a flat, broken menu that's so big it scrolls off the top and bottom … (read more)

I was just auto-upgraded to Firefox 20.0, and what had been an orderly, cascading context menu is now a flat, broken menu that's so big it scrolls off the top and bottom of my screen. The cascading submenus have been crammed into the top layer, and many of those options are now broken. Furthermore, options/menus that had been, well, context-sensitive (that is, they only appeared in certain circumstances) are now always-on. For instance, right-clicking on a link gives me the link-related options I'd expect, but it also gives me irrelevant media-control (Play, Pause, etc.) and image-related (View, Reload, Copy location) options.

Asked by RevBob 7 years ago

Answered by RevBob 7 years ago

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Why did Firefox eliminate private browsing option upon upgrade to v. 20.0 today and how do I get it back?

When I go to the Tools menu, there is no option for private browsing. The option was there earlier today when I was using version 19.something (I checked the version whe… (read more)

When I go to the Tools menu, there is no option for private browsing. The option was there earlier today when I was using version 19.something (I checked the version when another computer in the office had upgraded firefox and had the same problem) When the browser upgraded to 20.0, private browsing disappeared.

Asked by sonspokane 7 years ago

Answered by user633449 7 years ago

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Downloads window not showing

For the last few days my Firefox does not display the downloads window. I have tried to follow the suggestion set out in Firefox Help ie Tools --> Options --> Gene… (read more)

For the last few days my Firefox does not display the downloads window. I have tried to follow the suggestion set out in Firefox Help ie Tools --> Options --> General

But my General Tab doesn't show under Downloads the option to check the box "Show the Downloads window when downloading a file". Under Downloads, the only option shows "save files to Downloads" and "Always ask me where to save files".

Any suggestions on how I can get to --> Downloads the option to check the box "Show the Downloads window when downloading a file".

Thank you in anticipation

Asked by P1234 7 years ago

Answered by cor-el 7 years ago

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I have Firefox 19.0 on Mac OS 10.6.3. It downloaded an update and threatens to install it next time I run Firefox. How do I prevent this? I don't want it.

I used "Show package contents" to open Firefox.app, and I see a Firefox icon named "updated". Can I just delete this, or will it also remove Firefox entirely? If so, ca… (read more)

I used "Show package contents" to open Firefox.app, and I see a Firefox icon named "updated". Can I just delete this, or will it also remove Firefox entirely? If so, can I get my old version of Firefox back? Until I can figure out how to not install this update, I won't restart Firefox. Thanks!

Asked by fidofootage 7 years ago

Last reply by user633449 7 years ago

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firefox requires me to use an admin account to download on windows i have two user accounts both called admin???????

I have been trying to download firefox on a pc with windows vista, fiefox set up wants me to access an administrator account. There are two users on this machine windows… (read more)

I have been trying to download firefox on a pc with windows vista, fiefox set up wants me to access an administrator account. There are two users on this machine windows designates them both as administrators but at the same time discourages making one adminisrator. firefox prompts me for an administrator and a password, i tried adding a password to my user account but it wasn't accepted, if i try the alternative of using "current user" there is no response and the download box disappears. This is getting ridiculous. Please help.

Asked by gladwen 7 years ago

Answered by AliceWyman 7 years ago

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How do I recover a download I saved but will not open so that it opens?

I downloaded a file from my yahoo mail messages yesterday that appeared as "read-only" so I went through the trouble of right-clicking the file in the containing folder a… (read more)

I downloaded a file from my yahoo mail messages yesterday that appeared as "read-only" so I went through the trouble of right-clicking the file in the containing folder and unchecking the "read only" and spent 2 hours adding writing to the document because it's a story I'm working on and saved it to my documents on my laptop but today the file cannot be found on my computer but shows up still in my download folder. However, when I click on the file to open the containing folder, it WILL NOT OPEN. I need to know how I can recover the version of the document that I saved after working on it for TWO HOURS so that the work is NOT Lost Forever! Please help me recover the lost work version and to OPEN IT successfully.

I need a response ASAP please! Thank you for taking the time to read and respond.

Sincerely,

Lexi

Asked by WrightLexi83 7 years ago

Last reply by WrightLexi83 7 years ago

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mail problrms

I did a restore 3 days early no problem with the mail all the lines are there thanks for the help. everything else did not work marked as solved over here - https://supp… (read more)

I did a restore 3 days early no problem with the mail all the lines are there thanks for the help. everything else did not work


marked as solved over here - https://support.mozilla.org/en-US/questions/959252

locking this thread

Asked by gjs510 7 years ago

Last reply by Andrew 7 years ago

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is there firefox 64 bit for windows 7 64 bit?

I have firefox version 20 32 bit and noticed on java that there is 64 bit browsers and I like firefox so I was hoping there is a 64 bit version of firefox for windows. Al… (read more)

I have firefox version 20 32 bit and noticed on java that there is 64 bit browsers and I like firefox so I was hoping there is a 64 bit version of firefox for windows. Also what is the firefox nightly? I dont wana download and install something that I dont know. Thank you for your time.

Asked by Jimjams503 7 years ago

Last reply by James 7 years ago

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is there firefox 64 bit for windows 7 64 bit?

I was hoping there is a 64 bit version that runs with windows 7 64 bit. Please let me know as both of the pc's in my house run 64 bit win 7 and firefox version 20 32 bit.… (read more)

I was hoping there is a 64 bit version that runs with windows 7 64 bit. Please let me know as both of the pc's in my house run 64 bit win 7 and firefox version 20 32 bit. Thank you.

Asked by Jimjams503 7 years ago

Last reply by user633449 6 years ago

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Every time I upgrade firefox refuses to restart

locking as a duplicate - https://support.mozilla.org/en-US/questions/956390 Every upgrade has resulted in only running the updater.exe file. The only way around this that… (read more)

locking as a duplicate - https://support.mozilla.org/en-US/questions/956390

Every upgrade has resulted in only running the updater.exe file. The only way around this that I have found is to do a full install directly from the new version instead of doing an update. This problem has been evident for about 3 updates so far including the update to version 21.0 I am running windows 7, 64bit with norton internet security.

Asked by poorman4985 7 years ago

Last reply by iamjayakumars 7 years ago

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I am having a problem with the upgraded version of firefox

Today I got a notice to upgrade Firefox. I downloaded it but It is not compatible with Symantec Endpoint Protection, which I have to keep on my computer. So I had to uni… (read more)

Today I got a notice to upgrade Firefox. I downloaded it but It is not compatible with Symantec Endpoint Protection, which I have to keep on my computer. So I had to uninstall the ungraded version of FireFox. Now I am stuck without Fireforx. How do I get the old version back?

Asked by Parien 6 years ago

Answered by user633449 6 years ago

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Problem with Firefox upgrade

I tried the suggestion to download Firefox and upgrade Symantec Endpoint Protection. It does not work. The Symantec Endpoint Protection is disabled when I try to use Fi… (read more)

I tried the suggestion to download Firefox and upgrade Symantec Endpoint Protection. It does not work. The Symantec Endpoint Protection is disabled when I try to use Firefox. Is there a way to get the old Firefox back? (PS: I do not know if I am posting correctly. This is the first time that I have asked questions on this site.)

Asked by Parien 6 years ago

Last reply by the-edmeister 6 years ago

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I tried to update to new version. Yesterday, you responded that I have the new version, but my screen does not look or function like the new version.

I sent a screen shot of firefox as a response to yesterdays email through gmail. I have not received a response back yet. My screen still looks like the old version. I… (read more)

I sent a screen shot of firefox as a response to yesterdays email through gmail. I have not received a response back yet. My screen still looks like the old version. I have none of the new attributes for being on the most current version of firefox.

Also, as I was trying to resolve my issue with not being able to open the itunes store I noticed that my firewall is not allowing the following: Plugin Container for Firefox. Should this be allowed?

Also, I am not able to download the itunes software through Firefox. I have to use either Google Chrome or Internet Explorer. Why would this be happening?

Please help. I'm not sure what is going on.

Asked by abaker 6 years ago

Last reply by user633449 6 years ago