Firefox account locked.

When I used a new computer to log into my Firefox account, the account was locked. Waited 24 hours but account is still locked. I could not find website that will assis… (read more)

When I used a new computer to log into my Firefox account, the account was locked. Waited 24 hours but account is still locked. I could not find website that will assist me in unlocking my Firefox account. Need someone to send me another link to my Yahoo email to unlock.

Asked by ronsuwa345 3 weeks ago

Last reply by ronsuwa345 23 hours ago

Cant import firefox profiles

I have a folder called Firefox on the external hard drive I have all my folders there. I copied to %appdata%Mozilla/Firefox/Profiles When I refresh firefox, only the defa… (read more)

I have a folder called Firefox on the external hard drive

I have all my folders there. I copied to %appdata%Mozilla/Firefox/Profiles

When I refresh firefox, only the default folder is importing not my folder.

What am I doing wrong?

Asked by RunrigFan 1 week ago

Last reply by RunrigFan 6 days ago

taskbar hidden

on firefox 78.6esr the taskbar doesn't appear when i mouse down to the bottom of the screen. googling this provides no solutions. neither does another profile. apparently… (read more)

on firefox 78.6esr the taskbar doesn't appear when i mouse down to the bottom of the screen.

googling this provides no solutions. neither does another profile. apparently this problem has been around for several years.

what to do?

Asked by manhattanman 2 weeks ago

Last reply by manhattanman 5 days ago

How can I slim down my Firefox Profile?

I got a new computer and am moving my profile to new computer(W10 to W10). The old profile is 464MB, mostly in Storage/Default 234MB I think this is a lot and want to sli… (read more)

I got a new computer and am moving my profile to new computer(W10 to W10). The old profile is 464MB, mostly in Storage/Default 234MB I think this is a lot and want to slim it down. I want to keep bookmarks and have it auto recall previous sites I have visited. Can I keep the bookmarks and auto recall, but delete some of the files? These files are big also, places.sqlite, webappstore.sqlite, favicons.sqlite Thank you very much.

Asked by HnLA 1 week ago

Last reply by HnLA 6 days ago

Userid prompt - cannot delete suggestions

So, I accidentally clicked a link that takes me to a site I have never logged into. Firefox prompts me with 3 userids. One is more or less a throwaway, but two are for si… (read more)

So, I accidentally clicked a link that takes me to a site I have never logged into. Firefox prompts me with 3 userids. One is more or less a throwaway, but two are for sites I want to be secure.

I have disabled the form history in options. I have selected each item and tried either delete or shift-delete. None of these options work.

The site continues to present me with 3 userid options.

I hope this is not a major security threat since I am the only user on this computer and the site is one I have never visited, but it worries me nonetheless that I cannot remove the Firefox suggestions.

Asked by RemySecor 2 weeks ago

Last reply by RemySecor 4 days ago

Two monitors: Toolbar menus cut off

Hello! I am using Firefox on my notebook with external monitor. When the external monitor is set up as the main display and above the notebook monitor, the toolbar popup … (read more)

Hello!

I am using Firefox on my notebook with external monitor.

When the external monitor is set up as the main display and above the notebook monitor, the toolbar popup menus in Firefox are cut off on the notebook monitor (≡ & addons like uBlock etc.), so only a small upper part of them is displayed. The ≡ menu can be fully operated in this case because it has scroll bars, the addons' menus do not.

If the notebook monitor is set up as the primary monitor or is not below the external monitor, the problem does not occur.

Disabling all addons does not cause any change.

The problem does not occur with other browsers either.

Would appreciate some help!

Martin

Translated with www.DeepL.com/Translator (free version)

Asked by Tanrim 1 week ago

Last reply by Tanrim 2 hours ago

Now that I have removed adobe flash player, videos will no longer play. What can I do...?

I have to say that this has been the most frustrating issue that I have been unable to find any kind of help with. I am running W7 on this laptop (I do not know more than… (read more)

I have to say that this has been the most frustrating issue that I have been unable to find any kind of help with.

I am running W7 on this laptop (I do not know more than that), even W10 on my desktop, both with the most updated version of mozilla.

I have removed the adobe flash player, and now I cannot get any videos to play, like on CNN and other various sites. I just get the spinning wheel of nothing. It seems that only you tube is working, barely.

Am I missing something, is this open html5 crap supposed to just take over and everything will be okay.

Maybe someone, somewhere can post a layman's explanation on what is going on. If there are issues, how to fix them. I don't need anymore information telling me how to remove because it is dead. What I need is what is replacing it, how does it work, and where and what can I do to fix issues.

Searching for help here on this subject is just tedious. I get over 3000 replies, or what ever they are called here, but just nothing on an explanation of what is changed and or how it works, more like doesn't work.

What do I need to do in order to be able to watch/play videos online.

Any help would be very, very much appreciated.

Thanks in advance.

Asked by SHempsey 1 week ago

Last reply by SHempsey 6 days ago

if there is an Add-on detecting an attempt to run swf file by site?

Hello. Flash files stopped being supported on January 12th. I am a user of a site where "mini chat" uses swf files as the sound of a new message. Since firefox does not p… (read more)

Hello.

Flash files stopped being supported on January 12th. I am a user of a site where "mini chat" uses swf files as the sound of a new message. Since firefox does not play these files, is there any option to notify (e.g. beep sound) that a site has tried to play such a file? maybe some kind of addon?

Or is there a way to make swf files work only on this page?

Asked by a.dziuba 4 days ago

Last reply by a.dziuba 4 days ago

Firefox very slow (vs Edge)

Long time Firefox user here - been on from the start (about 2005), and don't want to switch because I love some features like the Panorama View extension, Context Search … (read more)

Long time Firefox user here - been on from the start (about 2005), and don't want to switch because I love some features like the Panorama View extension, Context Search extension etc, and it's always been a great browser.

Recently though (not sure if it's just recently, or I've only just noticed), it's so slow. I tried a brand new profile, no extensions, no settings changes, and it's the same. Example loading times:

bbc.co.uk/news Firefox: 14s Edge: 2s chess.com Firefox: 19s Edge: 4s chess.com play vs computer Firefox 38s Edge 2s

https://youtu.be/er9jBysL0vEFirefox vs Edge (YouTube)

So it's not my profile settings or extensions.

BUT, I tried it on a different user profile on the same computer (Switch User from the Windows Start menu), and it's fast!

Why is this, and what do I need to do on my user account to speed Firefox up (keeping my same Firefox profile)?

Thanks in advance.

Asked by Rhys 2 weeks ago

Last reply by Rhys 3 days ago

Firefox loads like 30 seconds after startup

so my firefox-esr 78.6.1esr is loading so long after startup, not like the program is loading, the connection is being loaded up. i tried with fresh install with firefox,… (read more)

so my firefox-esr 78.6.1esr is loading so long after startup, not like the program is loading, the connection is being loaded up.

i tried with fresh install with firefox, works fine but my profile even with safe mode without addons doesnt work. i know the connection isnt working because of this error JavaScript error: moz-extension://0a5524bc-116e-4a36-a72d-db0a83069847/h0-main.js, line 1: Error: Could not establish connection. Receiving end does not exist.


and

JavaScript error: resource://gre/modules/XULStore.jsm, line 66: Error: Can't find profile directory. JavaScript error: resource://gre/modules/XULStore.jsm, line 66: Error: Can't find profile directory. JavaScript error: resource://gre/modules/XULStore.jsm, line 66: Error: Can't find profile directory. JavaScript error: resource://gre/modules/XULStore.jsm, line 66: Error: Can't find profile directory.

      1. !!! [Child][RunMessage] Error: Channel closing: too late to send/recv, messages will be lost

Extension error: Error while loading 'jar:file:///usr/lib/firefox/browser/omni.ja!/chrome/browser/search-extensions/twitter/manifest.json' (NS_ERROR_FILE_NOT_FOUND) resource://gre/modules/Extension.jsm:570 :: readJSON/</<@resource://gre/modules/Extension.jsm:570:20 onStopRequest@resource://gre/modules/NetUtil.jsm:128:18 </p>

JavaScript error: resource://gre/modules/URIFixup.jsm, line 281: NS_ERROR_FAILURE: Should pass a non-null uri Log warning: The log 'Services.Common.RESTRequest' is configured to use the preference 'services.common.log.logger.rest.request' - you must adjust the level by setting this preference, not by using the level setter

not sure what wrong with this

and of couse i have custom user.js

user_pref("network.connectivity-service.enabled", false); user_pref("browser.newtabpage.enabled", false); user_pref("browser.newtab.preload", false); user_pref("browser.search.geoip.url", ""); user_pref("app.update.enabled", false); user_pref("extensions.update.enabled", false); user_pref("app.update.auto", false); user_pref("extensions.update.autoUpdateDefault", false); user_pref("app.update.service.enabled", false); user_pref("app.update.staging.enabled", false); user_pref("app.update.silent", false); user_pref("extensions.getAddons.cache.enabled", false); user_pref("lightweightThemes.update.enabled", false); user_pref("browser.search.update", false); user_pref("dom.ipc.plugins.flash.subprocess.crashreporter.enabled", false); user_pref("dom.ipc.plugins.reportCrashURL", false); user_pref("extensions.getAddons.showPane", false); user_pref("extensions.webservice.discoverURL", ""); user_pref("toolkit.telemetry.unified", false); user_pref("toolkit.telemetry.enabled", false); user_pref("toolkit.telemetry.server", "data:,"); user_pref("toolkit.telemetry.archive.enabled", false); user_pref("toolkit.telemetry.cachedClientID", ""); user_pref("toolkit.telemetry.newProfilePing.enabled", false); user_pref("toolkit.telemetry.shutdownPingSender.enabled", false); user_pref("toolkit.telemetry.updatePing.enabled", false); user_pref("toolkit.telemetry.bhrPing.enabled", false); user_pref("toolkit.telemetry.firstShutdownPing.enabled", false); user_pref("toolkit.telemetry.hybridContent.enabled", false); user_pref("datareporting.healthreport.uploadEnabled", false); user_pref("datareporting.policy.dataSubmissionEnabled", false); user_pref("breakpad.reportURL", ""); user_pref("browser.tabs.crashReporting.sendReport", false); user_pref("browser.crashReports.unsubmittedCheck.enabled", false); user_pref("browser.crashReports.unsubmittedCheck.autoSubmit", false); user_pref("browser.crashReports.unsubmittedCheck.autoSubmit2", false); user_pref("browser.aboutHomeSnippets.updateUrl", "data:,"); user_pref("browser.chrome.errorReporter.enabled", false); user_pref("browser.chrome.errorReporter.submitUrl", ""); user_pref("extensions.blocklist.enabled", false); user_pref("extensions.blocklist.url", ""); user_pref("services.blocklist.update_enabled", false); user_pref("services.blocklist.onecrl.collection", ""); user_pref("services.blocklist.addons.collection", ""); user_pref("services.blocklist.plugins.collection", ""); user_pref("services.blocklist.gfx.collection", ""); user_pref("browser.safebrowsing.malware.enabled", false); user_pref("browser.safebrowsing.phishing.enabled", false); user_pref("browser.safebrowsing.downloads.enabled", false); user_pref("browser.safebrowsing.downloads.remote.block_potentially_unwanted", false); user_pref("browser.safebrowsing.downloads.remote.block_uncommon", false); user_pref("browser.safebrowsing.downloads.remote.block_dangerous", false); user_pref("browser.safebrowsing.downloads.remote.block_dangerous_host", false); user_pref("browser.safebrowsing.provider.google.updateURL", ""); user_pref("browser.safebrowsing.provider.google.gethashURL", ""); user_pref("browser.safebrowsing.provider.google4.updateURL", ""); user_pref("browser.safebrowsing.provider.google4.gethashURL", ""); user_pref("browser.safebrowsing.downloads.remote.enabled", false); user_pref("browser.safebrowsing.downloads.remote.url", ""); user_pref("browser.safebrowsing.provider.google.reportURL", ""); user_pref("browser.safebrowsing.reportPhishURL", ""); user_pref("browser.safebrowsing.provider.google4.reportURL", ""); user_pref("browser.safebrowsing.provider.google.reportMalwareMistakeURL", ""); user_pref("browser.safebrowsing.provider.google.reportPhishMistakeURL", ""); user_pref("browser.safebrowsing.provider.google4.reportMalwareMistakeURL", ""); user_pref("browser.safebrowsing.provider.google4.reportPhishMistakeURL", ""); user_pref("browser.safebrowsing.allowOverride", false); user_pref("browser.safebrowsing.provider.google4.dataSharing.enabled", false); user_pref("browser.safebrowsing.provider.google4.dataSharingURL", ""); user_pref("browser.safebrowsing.blockedURIs.enabled", false); user_pref("browser.safebrowsing.provider.mozilla.gethashURL", ""); user_pref("browser.safebrowsing.provider.mozilla.updateURL", ""); user_pref("network.allow-experiments", false); user_pref("app.normandy.enabled", false); user_pref("app.normandy.api_url", ""); user_pref("app.shield.optoutstudies.enabled", false); user_pref("shield.savant.enabled", false); user_pref("extensions.systemAddon.update.enabled", false); user_pref("extensions.systemAddon.update.url", ""); user_pref("browser.ping-centre.telemetry", false); user_pref("extensions.pocket.enabled", false); user_pref("browser.library.activity-stream.enabled", false); user_pref("extensions.screenshots.disabled", false); user_pref("extensions.screenshots.upload-disabled", true); user_pref("browser.onboarding.enabled", false); user_pref("extensions.formautofill.addresses.enabled", false); user_pref("extensions.formautofill.available", "off"); user_pref("extensions.formautofill.creditCards.enabled", false); user_pref("extensions.formautofill.heuristics.enabled", false); user_pref("extensions.webcompat-reporter.enabled", false); user_pref("network.prefetch-next", false); user_pref("network.dns.disablePrefetch", true); user_pref("network.dns.disablePrefetchFromHTTPS", true); user_pref("network.predictor.enabled", false); user_pref("captivedetect.canonicalURL", ""); user_pref("network.captive-portal-service.enabled", false); user_pref("browser.send_pings", false); user_pref("browser.send_pings.require_same_host", true); user_pref("network.protocol-handler.external.ms-windows-store", false); user_pref("network.predictor.enable-prefetch", false); user_pref("network.trr.mode", 0); user_pref("network.trr.bootstrapAddress", ""); user_pref("network.trr.uri", ""); user_pref("network.file.disable_unc_paths", true); user_pref("browser.search.suggest.enabled", false); user_pref("browser.urlbar.suggest.searches", false); user_pref("browser.urlbar.userMadeSearchSuggestionsChoice", true); user_pref("browser.urlbar.usepreloadedtopurls.enabled", false); user_pref("browser.urlbar.speculativeConnect.enabled", false); user_pref("security.ssl.errorReporting.automatic", false); user_pref("security.ssl.errorReporting.enabled", false); user_pref("security.ssl.errorReporting.url", ""); user_pref("dom.push.enabled", false); user_pref("dom.push.connection.enabled", false); user_pref("dom.push.serverURL", ""); user_pref("dom.push.userAgentID", ""); user_pref("beacon.enabled", false); user_pref("browser.uitour.enabled", false); user_pref("browser.uitour.url", ""); user_pref("permissions.manager.defaultsUrl", ""); user_pref("webchannel.allowObject.urlWhitelist", ""); user_pref("browser.startup.homepage_override.mstone", "ignore"); user_pref("startup.homepage_welcome_url", ""); user_pref("startup.homepage_welcome_url.additional", ""); user_pref("startup.homepage_override_url", ""); user_pref("media.gmp-gmpopenh264.autoupdate", false); user_pref("browser.shell.shortcutFavicons", false); user_pref("media.gmp-eme-adobe.autoupdate", false); user_pref("media.gmp-manager.url", "data:text/plain,"); user_pref("media.gmp-manager.url.override", "data:text/plain,"); user_pref("media.gmp-manager.updateEnabled", false); user_pref("media.gmp-widevinecdm.autoupdate", false); user_pref("devtools.webide.autoinstallADBHelper", false);

and with some chrome extensions but only 3-row tabs, different color on unloaded tabs and show X on hover thats all my usechrome.css

if u need any more logs i am open to share them. how do i fix this problem?

Asked by picarica 1 week ago

Last reply by picarica 1 week ago

Youtube Freezes when Opening Videos on Firefox. only on Firefox.

https://youtu.be/SeS9afnekZw Youtube Freezes when Opening Videos on Firefox. only on Firefox. this is my youtube video. i recorded this to show what it looks like. only … (read more)

https://youtu.be/SeS9afnekZw Youtube Freezes when Opening Videos on Firefox. only on Firefox. this is my youtube video. i recorded this to show what it looks like. only thing that bothers me is Youtube is perfectly fine on Chrome, which i can't stand becuase of the volume of memory that Chrome uses.

i erased both of Firefox and Chrome and install only Firefox without any addons. one time i erased cookies and still same problem.

this problem only happenas after first youtube video. only the first youtube video is fine. there's no freezing, lag, latency on the first video.

Asked by hoomss1423 3 days ago

Last reply by hoomss1423 3 days ago

Selected Cookies

Hi I want to keep just specific cookies I am using the Exceptions option, doesn't help For example: Yahoo Mail Although listed as an exception, I am still asked to log-i… (read more)

Hi I want to keep just specific cookies I am using the Exceptions option, doesn't help For example: Yahoo Mail Although listed as an exception, I am still asked to log-in works fine with Chrome Thanks

Asked by Michael 6 days ago

Last reply by Michael 5 days ago

Lost Fiefox browser

1. I had firefox in a 64bit win7 proff with relatively high specs desktop forever. Last week it started showing update notification every time i restart firefox and I ch… (read more)

1. I had firefox in a 64bit win7 proff with relatively high specs desktop forever. Last week it started showing update notification every time i restart firefox and I choose to "remind me later" or something like that (I made the settings so that it won't auto install).

2. During that week i did restart firefox and the computer and everything was normal untill yesterday when I did something normal but I rarely do, that is i turned of the computer for more than a minute and then turned it back on. Then firefox started having trouble loading certain webpages. Things like youtube, google maps, google search, bing home page, were flawless, while things like some businesses (i remember craigslist and goodwill) and some famous podcast webpages and my wifi controlled devices struggle (take too long, then message that they were taking too long, but never show up)

3. I first "refreshed" my firefox, then reinstalled it, then when it wasn't fixed deleted the whole thing and tried installing a fresh downloaded version (I think it was 83). The downloaded installer tells me that i already had firefox and if i wish to reinstall it and after that it takes a long time to throw a message at me that starts with ("hmmmm" for "some" reason unknown reason, the installation failed to work) or very similar wording.

4. The only browser left in the computer is the microsoft one that comes with the computer and it does open the modzilla website but refuses to download the installed (obviously) so i have to download it from a windows tablet and transfer it to this computer.

any advice/insight is very much welcome

Asked by imad.shabeeb 4 days ago

Last reply by imad.shabeeb 3 days ago

Two FF windows open when I click a link in Outlook

I'm using Outlook in my iMac Pro running Big Sur 11.1, and when I click a link in an email, two FF windows open, one with my default homepage and the other from the link… (read more)

I'm using Outlook in my iMac Pro running Big Sur 11.1, and when I click a link in an email, two FF windows open, one with my default homepage and the other from the link.

This only happens when FF isn't already open.

I've adjusted the settings to no avail, and then reset FF but the problem remains.

It doesn't do this with other browsers when set as the default, just FF.

I see other posts relating to this issue, but cannot find the solution - if there is one?

Thank you.

Asked by aisling.nightwind 2 weeks ago

Last reply by aisling.nightwind 6 days ago

An upgrade occurred this morning for Version 72.0.2 (64 bits) without my consent, I am furious!

I am french speaking and have a french Firefox installation, sorry for bad translation... In my Firefox I have this option selected : "Verify for the existence of upgrade… (read more)

I am french speaking and have a french Firefox installation, sorry for bad translation...

In my Firefox I have this option selected : "Verify for the existence of upgrades, but let me decide for the installation".

I had the old version 66.0.5 since may,13 2019 and NEVER wanted to upgrade anymore for various reasons...

Why did the upgrade occurred this morning without my express consent?

This is a violation of my privacy and security, I want my old version back and a way to prevent any new upgrades in the future.

Rej

Asked by rejean1 6 days ago

Nightly can't update itself and opens only on 2nd time

Hi! More than a month ago, I realised that my firefox nightly version is few months old. It couldn't update itself, everytime I tried to use update function, after restar… (read more)

Hi! More than a month ago, I realised that my firefox nightly version is few months old. It couldn't update itself, everytime I tried to use update function, after restarting browser it didn't udpate and it didn't even restart, just close itself. So I downloaded latest version from mozilla site to update. But now I remembered that moment and checked what version I have. Guess what, it's that version I downloaded back then. And I can't update it still. I don't know what the error is, but I know what it's connected to it. Every time I open firefox I have to open it double. First opening does literally nothing, and I have to open it 2nd time to open it.

Asked by Qbsoon 1 week ago

Last reply by Qbsoon 3 days ago

"Restore bookmarks" from JSON not working in Firefox 84

Hi. I've long used Firefox for research and I bookmark over years what I read. My Firefox in Xubuntu upgraded to version 84.0.2 in two separate machines. One has a 37+ MB… (read more)

Hi. I've long used Firefox for research and I bookmark over years what I read. My Firefox in Xubuntu upgraded to version 84.0.2 in two separate machines. One has a 37+ MB JSON with over 100k bookmarks. The other is for casual use and has about 150 bookmarks.

When I try to restore bookmarks from JSON, it just sits on both machines. This is the first time this happened in about a decade of using Firefox. (I don't have the JSON files converted to HTML, but this should be working without doing that.)

Can someone kindly help? My line of work is hooked into my bookmarks in Firefox, and I can't seem to get them to reload into the browser.

Thank you in advance!

James

Asked by james_1 1 week ago

Last reply by james_1 5 days ago

Forefox launches but only displays a blank page, can't load any pages or even settings/about:config

Hi all, I've got an offline 2008R2 workstation with Firefox 65.0.2 installed, just recently it will only display a blank page. Clicking options does nothing as does navi… (read more)

Hi all,


I've got an offline 2008R2 workstation with Firefox 65.0.2 installed, just recently it will only display a blank page. Clicking options does nothing as does navigating to about:config, it just sits on the blank page and doesn't react.

I've tried to reinstall the current version, the latest stable and the latest ESR with no change. I made sure to delete the following each time: C:\Program Files (x86)\*mozilla* C:\Program Files\*mozilla* C:\ProgramData\Mozilla C:\Users\Me\AppData\*\Mozilla Computer\HKLM\SOFTWARE\*mozilla*

Nobody knows of any recent changes to the workstation I've turned off AV Windows logs don't show anything Starting FF in safe mode does the exact same thing

Additionally I'm not allowed to take any screenshots or anything off it. :(

I highly appreciate any advice anyone has!

Asked by meshuggener 1 month ago

Last reply by meshuggener 1 week ago

Government intrusion

Why are new tabs opening to the Federal Governments Cyber Security and Infrastructure Agency's rumor control page? Is my browsing information being shared with the Federa… (read more)

Why are new tabs opening to the Federal Governments Cyber Security and Infrastructure Agency's rumor control page? Is my browsing information being shared with the Federal Government?

Asked by idplumberboy 6 days ago

Last reply by idplumberboy 4 days ago

Microphone Sensitivity is Low in Firefox

In the age of COVID and a switch to more remote work the dependency on online meetings has increased. The company I work for uses Google Apps for Business and has been us… (read more)

In the age of COVID and a switch to more remote work the dependency on online meetings has increased. The company I work for uses Google Apps for Business and has been using Google Meet for a long time, and I've never had any problems with it not working. Recently though, when I join a meeting using Firefox, nobody can hear me and it appears Firefox is not able to access my microphone. Here's what I've done to test:

1. Reviewed Windows 10 settings to make sure microphone input slider is up. 2. Checked other browsers, running Google Meet using Chrome works fine. (Note: everything was working before and I attempted to use Chrome to try out changing backgrounds. It seems like this is when my problems with Firefox began) 3. I've tested my microphone using https://www.onlinemictest.com/ initially it didn't appear to work, but if I tap on my laptop screen near the microphone I see lines showing activity, but it won't pick up voice. Using this same tool in Chrome works as expected. 4. I tested using Private Mode - Same results. 5. I tried clearing the startup cache - same results. 6. I tried using Safe Mode - same results. 7. Refreshed Firefox (using Troubleshooting Information screen (Refresh Firefox...)

I'm at the end of my rope trying to figure out what's going on, and why it only appears to be Firefox that's having a problem. Other apps like Zoom, and recording video using just the webcam on the computer also works fine.

Any help in getting this figured out would be appreciated. I try not to use Chrome if I don't have to, but switching to Chrome so I can join web meetings is a real pain.

Asked by david.rahija 1 week ago

Last reply by david.rahija 7 hours ago