Firefox Support Forum

I keep getting a message that says on YouTube "experiencing interruptions, find out why?'. The videos pause and are choppy. When I click find out why, it's telling me to turn off my high resolution. I don't even know how to do this. My tower is connected to a samsung hd smart tv, that serves as my monitor. I have a wireless keyboard and mouse. The message is constant - all day long, every day. Can you please help me fix this problem. I am a paying member of YouTube Premium. Thank you.

Mike Harold [removed email and phone# from public support forum]

why does firefox open 15 sessions in task manager when i openy have 5 windows open!!

its seems rediculous the software opens 3 times the amount of windows i have open

s u c k i n g THE HELL OUT of memory and cpu

i can understand DOUBLE the amount BUT TRIPLE???? give me a brake!

I open a website (opentable.com) and it opens momentarily then the screen goes blank white. I can open the site using microsoft edge.

Something has changed as this previously was not a problem

Whenever I start Firefox it loads up on the upper left corner in a minimized version and I have to double click the maximizing button to get everything right. I tried the tip of deleting the .js file in the Profile folder of the browser. I did that 5 times and the problem still occurs. Everything is up to date. What's wrong?

When watching videos on YouTube or Amazon Prime, Firefox will eventually stop recognizing keyboard and mouse input in all windows and tabs. This can happen after just a few minutes of video or after hours. It affects nearly all input: typing or clicking in webpages, the toolbar, the address bar, etc., though I can click the 'x' button to close tabs. When I close the final window, a dialogue will appear stating that Firefox is non-responsive and allowing me to kill the process. This seems unusual, because the OS's system monitor indicates there is plenty of unused and available RAM and CPU resources. Firefox behaves normally after restarting.

OS: Xubuntu 22.04 Firefox version: 120.0 (though previous versions have been affected for the last few months)

Just downloaded Firefox a day ago; since a friend told me that its better than Edge. It seemed fine at first and then went and looked at task manager. It's using way more memory than Edge. Firefox has 19 separate tasks running totaling to ~1,500 MB. I need to know what I can do to lower it. My friend made it sound like Firefox was way less memory intensive. I don't even keep 10 tabs open at a time. Any help would be appreciated.

When I open a new tab in FF, a row of 8 boxes appears below the search bar where I can add shortcuts. I currently only use 5 of them, meaning there are 3 empty boxes left over. I don't want to have them show history, or recommended websites, or anything of the sort that might distract me; the shortcuts should only be those I actually intend to use, of which there are only 5. To my knowledge, the only easy way to add/remove shortcuts is to adjust the number of visible rows, but this only allows modifications based on multiples of the original 8. Like in Chrome, can I actually remove any excess shortcut boxes I don't want to use? I feel this is a very basic customization I'm sure Firefox should be able to accommodate.

I've included a screenshot of my FF new tab, where the three empty shortcut boxes I'm referring to can be seen. Thank you in advance for any assistance!

Hi,

WSJ opinion pages won't load fully on Firefox. The same webpage works on other browsers. This has been a recurring issue ever since I switched over to Firefox. It's the main reason why I still keep Google Chrome around.

I've tried updating to the newest version of Firefox and also iOS. Also, clearing my cache/cookies works sometimes but the problem keeps coming back.

I am unable to login to the DVLC. I get as far as the enter reg number of a car to check it,s been taxed. Then after I input the reg number the next page tell me it is an insecure page. This also happens on my laptop. On both desktop and laptop I am using firefox with duck duck go as an add on. However. In using my mobile with the stand alone duck duck go browser, I can log in and complete the task. This points to a problem with Firefox. Any advice's. This seems to be recent as I have used the laptop and desktop to use the check for a taxed car system ok in the past.

Can someone please alleviate my sudden sudden onset of paranoia and tell me that this is what I suspect it is? That it's just your standard dev tools any user would have, and that a company could configure in deployment to work phones. I exceeded my IT tech talk comfort-level about 32 words ago, and now I'm faking it. I'll try to project confidence.

I don't believe I've ever used InTune on any personal device, but I have on work phones in the past. I mention InTune only because the last time I did use it to load company apps onto a personal phone was in 2016, and it would feel pretty creepy if this had managed to migrate across several years and several organizations to land on my new phone. And, to be clear, I really didn't get uncomfortable until I saw the apps under Flagfox, with an IP tracker, etc. I have a couple exes who have psycho exes; the kind who manipulate their child into putting a keylogger on their ex-wife's machines.

Screenshots in order of rising alarm and intensity of goosebumps.

Thanks- Dave.

LoL... As soon as I hit Share Data, I see those apps bringing up my data to help you troubleshoot, thereby answering my question, but I'll post it anyway. Hopefully, someone gets a laugh out of it.

Often, when I go to a website with a store, a website called "coupon2deal" (coupontodeal.com) will pop up. It will be at the beginning of my list of tabs, and it will have a miniature tab with no exit button (I need to right-click it to exit). I believe this may have started after I installed the Honey extension, a similar service, but it has not gone away after uninstalling Honey. I tried blocking the site, but the tab still pops up, just with the website blocked.

I was recently on Reddit and when I went to post a comment I noticed that it went to a user name called Far_Sheepherder_104 ,but they were using my email address , it also showed me that the account was using a Galaxy s20 & I don't have that type of phone and I never have had an s20. Can you please advise me on what I need to do.

The Debian Firefox packages available are only 115.6. Thought it would be nice to have the latest. Grabbed all the dependencies according to the Mozilla web site.

Installed Firefox 121.0 as root and placed folder into /opt, as instructed. Went through all the settings and imported my bookmarks.

Now there is a 121.0.1 upgrade available but my browser won't automagically install the upgrade. Says click here to download. So I do. I get the entire tar.bz2 bundle, which creates a full directory structure, as if I was starting over.

Can I just move a few files from that into the existing /opt/firefox directory to get the upgrade? If so, which ones?

Or, can I move few files from the existing directory into the new version, and replace the whole lot? If so, which ones?

Thanks in advance.

This isn't happening on chrome, just on Firefox. My website is stuck on the preloading animation. I used WP Smart Preloader to make a preloader screen and I use Elementor Pro.

When I visit some pages and I usually press the back button fast on my mouse to get back to the start page in Firefox. And that creates a empty html file in my downloads folder with a random name.

The only extension I have is ColorZilla.

And I have 2 plugins:

• OpenH264 Video Codec provided by Cisco Systems, Inc.
• Widevine Content Decryption Module provided by Google Inc.

I'm using Firefox 122.0 on Windows, and it's been like this for as long as I remember, so at least a year. I never fiddle with anything in the browser so everything is like default installation besides the plugins and extension.

It usually happens when I'm on an ad heavy site and then spam the back button fast to get to the start page, and that's when that download popup shows some random file generated in Downloads. I can't recreate the issue now when trying, but it usually happens now and then.

I don't have any ad blockers, but I suspect that it might have to do with some ad not finished loading or something like that.

I'll attach a picture of my downloads folder. I usually just browse the web for like 2-4 hours a day, so you see it created quite a few files for one day.

I have two end users that are having a different issues but they are of similar nature. First user can not upload anything to Microsoft Share point. She gets a message that says she does not have proper permissions to upload. She does not have the same issue on Chrome or Edge. The second user is trying to download and or save a file from a couple of different websites but regardless on where she tries to save it on her computer it says she does not have proper permissions to save to "x" file location. She also does not have this issue when she is on Chrome or Edge.

For both users I have tried clearing cache and cookies, Rebooting their computers, uninstalling and reinstalling Firefox, deleting registry keys/user data from the computer itself. I have had no luck with resolving this issue and I can not find anything online that remotely resembles this issue.

Thank you and please advise