Case 145005

Good afternoon, If necessary, I am available to add more information about this case (145005), in English or Portuguese. Best regards, Ana Patrícia Paquete Visual Des… (read more)

Good afternoon,

If necessary, I am available to add more information about this case (145005), in English or Portuguese.

Best regards,


Ana Patrícia Paquete Visual Designer

I recently updated to FF126 and I appear to have lost the Tabs Bar (which I had in 125). I know all about F11 and fullscreen. I may be old but I'm not totally stupid!

I have looked around the Internet for similar issues, but most of them appear to address the moronic F11 full-screen problem. I'd be grateful to know if a 'tabs bar' opti… (read more)

I have looked around the Internet for similar issues, but most of them appear to address the moronic F11 full-screen problem. I'd be grateful to know if a 'tabs bar' option remains in FF126, and if so, how to enable it. Many thanks.

Asked by shiroisaru 4 days ago

Last reply by cor-el 4 days ago

unable to receive emails for last 2 days

unable to receive emails for last 2 days, w11 desktop. I get the msg failed to connect to server Sending emails not put in sent folder, can save in local folder. No pro… (read more)

unable to receive emails for last 2 days, w11 desktop. I get the msg failed to connect to server Sending emails not put in sent folder, can save in local folder. No problems before this.

Asked by stuhal1 4 days ago

Last reply by jonzn4SUSE 4 days ago

How to move the Application Menu to the Left side of the screen

I have search and have seen screen shots. But not actually how to do it. In firefox the Application Menu "the three lines or the Hamburger." How do you move it to the Lef… (read more)

I have search and have seen screen shots. But not actually how to do it. In firefox the Application Menu "the three lines or the Hamburger." How do you move it to the Left side of the screen instead on the default location on the top right. Also please correct me if this is not possible. And thank you in advance. I am on the latest version and currently using windows 10.

Asked by Wil 4 days ago

Last reply by Agent virtuel 4 days ago

Missing pages or parts of them

Several pages don't display properly. espn doesn't have a menu, cnbc displays and then goes blank, as do some articles on nytimes.com. These and other anomalies all wor… (read more)

Several pages don't display properly. espn doesn't have a menu, cnbc displays and then goes blank, as do some articles on nytimes.com. These and other anomalies all work fine on safari. Any help greatly appreciated. Jim

Asked by jimpnm 5 days ago

Last reply by cor-el 4 days ago

unable to open Firefox when clicking on a link in Outlook email...a MS edge windows opens up with the web page.

Dear Sir: I have used Firefox as my default browser. However, when ever I click a link in my outlook email...it opens the page in MS edge. How can fix the issue and ensu… (read more)

Dear Sir:

I have used Firefox as my default browser. However, when ever I click a link in my outlook email...it opens the page in MS edge. How can fix the issue and ensure the page opens only in Firefox.

Alok Gupta [removed email and phone# from public support forum]

Asked by Alok Gupta 5 days ago

Last reply by jerban pls 5 days ago

lost bookmarks

I have to install firefox new everyday on a library computer, (short answer mine was stolen and I can't replace it for now). Anyway used to have no problem I would go i… (read more)

I have to install firefox new everyday on a library computer, (short answer mine was stolen and I can't replace it for now).

Anyway used to have no problem I would go in install firefox sign in and my bookmarks were repopulated. Today I installed firefox and nothing. No bookmarks, no add ons nothing its like a blank install with new profile.

I do not have a backup saved profile on this computer as it is a virtual machine and each day when it shuts down it wipes the programs and data installed. Because firefox repopulated the bookmarks each day when I re-installed it I was not aware I needed to create my own backup I assumed that it was just something in firefox that worked well and another reason why I prefere to use it.

Until today it was not an issue once I signed in everything would re appear but today its all gone. Is there anyway to recover this as it is very important that I do. I use these bookmarks a lot.

Asked by tofrke 5 days ago

Last reply by jscher2000 - Support Volunteer 5 days ago

I cannot any of my email to work either send or get

i cannot log on to either one of my E-mail accounts, I had lost a password and got a account recover key from Mozilla that won't work either. I need help Deanna Spencer … (read more)

i cannot log on to either one of my E-mail accounts, I had lost a password and got a account recover key from Mozilla that won't work either. I need help

Deanna Spencer Dream Host cannot to get the mail to go through either

Asked by dspencer2 5 days ago

Last reply by jscher2000 - Support Volunteer 5 days ago

Had to reinstall windows. I was signed in. I clicked sync to ensure it was synced. Nothing synced?

I made sure everything was synced and my account logged in prior to reinstalling windows. I log into the same account and nothing is there. Help! How can I recover the bo… (read more)

I made sure everything was synced and my account logged in prior to reinstalling windows. I log into the same account and nothing is there. Help! How can I recover the bookmarks and history that are clearly selected in my profile?

Asked by danasilver 5 days ago

Last reply by Paul 5 days ago

Last update 126.0

After the last Firefox update: - i was logged out of my mozilla account; - i was logged out of my Facebook account; - i was logged out of my bluesky account; - i was log… (read more)

After the last Firefox update: - i was logged out of my mozilla account; - i was logged out of my Facebook account; - i was logged out of my bluesky account; - i was logged out of my Facebook account; - my Instagram account is suspended;

yesterday morning all of these were logged-in and working fine.

Had to work for 30 minutes to re-log-in. And I cannot reactivate Instagram, I contacted support, nothing yet.

Asked by massmedia314 5 days ago

Last reply by jscher2000 - Support Volunteer 5 days ago

bad app removes my bookmarks, how to recover?

I have many rare bookmarks. This time I sell my old laptop and rent another laptop. The laptop rental a strange windows version (probably a hack one) and some strange app… (read more)

I have many rare bookmarks. This time I sell my old laptop and rent another laptop. The laptop rental a strange windows version (probably a hack one) and some strange apps (like 360 what what), I uninstalled the 360 what what apps. Then I downloaded and installed firefox and open all bookmarks become 365whatwhat. I did not care it so much, I logged in my firefox account, but the bookmarks did not change! I click sync, all the bookmarks are still 365 or 360 whatwhat. All my previous bookmarks are lost. How to recover?

Asked by snowyyang 5 days ago

Last reply by jscher2000 - Support Volunteer 5 days ago

i need to revert to the home page after closing another tab

whenever i close a single open tab, firefox closes and i have to reopen it to my home page. In the past i could actually revert back to my home page after closing tabs. A… (read more)

whenever i close a single open tab, firefox closes and i have to reopen it to my home page. In the past i could actually revert back to my home page after closing tabs. And then can only close down firefox by hitting the top right X. Unfortunately i have forgotten what i did last time, so any help would be appreciated Ta Doug G

Asked by Doug Gauld 5 days ago

Last reply by jscher2000 - Support Volunteer 5 days ago