Firefox Support Forum

Hi, Before I try to refresh Firefox to fix an issue with Youtube pages not loading properly (I've tried everything else), I need to know whether or not my open windows and tabs will be preserved. Thanks in advance!

In Windows 10, Audible throws this error:

An Error Occurred An error occurred during processing. Please close this window and try again.

Other browsers are fine. Other media in Firefox such as BBC Sounds are fine. I cleared the history, then reset Firefox. I thought it might be an issue with the latest Realtek driver, but I could not roll back all Realtek drivers. So I installed an Asus DS Xonar 7.1 PCI soundcard. This shows exactly the same problem.

Thankyou.

Hello,

I am unable to either log in or access accounts on the websites indeed.com, x.com and chatgpt's openai.com

I used different computers (Windows 10 and Windows 11), different networks (Public library and private residence), and different versions of Firefox (125 and 126.0), one browser without any add ons and another with the "uBlock Origin" one, and I kept observing captcha or human authentication related errors.

With x.com, I would pass the human verification challenge (solve 10 puzzles), and then I would get the error "Something went wrong. Due to a technical issue, we couldn't complete this request. Please try again." I recorded my screen, and here you can see the video: https://web.archive.org/web/20240604035149/https://trello.com/1/cards/665e5d995d2e821054d66ac5/attachments/665e638096e76922e1404bd1/download/DISABLEMENT_-_unable_to_log_into_X_despite_passing_10_step_captcha_-_Screen_Recording_-_Made_with_FlexClip_-_20240603T172000PDT_-_shortened.mp4

Could I get some feedback?

Thanx

I have 5 tabs that point to sites that I use for my job. These tabs sometimes disappear after Firefox upgrades, but sometimes they disappear after rebooting my PC or shutting the browser and reopening it.

Please tell me how to keep this from happening or how to best recover my tabs when they disappear.

I have been a Firefox user since the "beginning" and really don't want to switch browsers. Also I contribute to Mozilla every month amounting to about 60 dollars a year, so I am a believer, but losing and having to recreate these tabs is really a hassle and slows my productivity.

Thank you for your help. Jane Pickens Waukegan, Illinois Cell [removed phone# from public support forum]

Firefox crashes. I tried to enable safe mode in the browser and there were also crashes. browser updated to latest version bp-a4cfcddb-2647-4541-98b0-912f70240605 bp-d2d0e21d-ec26-4fb4-9bd0-2d97e0240605 The browser crashed 15 times in a day, I’m already tired

I have struggled off an on for about a year since getting an M-series Mac with Firefox and memory load. This is an issue that I did not struggle with with the same RAM-Specc'd Intel alternative. I have received multiple out of memory errors the longer Firefox would run. I have done full clean installs of my machine (not restoring anything from backup) and gone so far as to up replacing the machine (though not for this specific issue only) that had double the RAM (32GB vs 16GB). I haven't yet begun to receive out of memory errors on this new machine, but I see the day coming.

I believe this is directly related to the number of tabs open, like they must not go to sleep. My concern is that with firefox running, over time (like a day or two) Firefox ends up consuming a little more than 10GB of RAM (peak observed so far). Quitting and reopening Firefox brings me down to 2.5-3 on the same tab count for a couple days.

My addons are all up to date, and I only have two (Firefox Multi-Account Containers, and NordPass for password management). I've removed Nord for troubleshooting purposes with no effect. I have changed to various versions and variations of firefox (meaning beta versions and the developer variation of the browser).

I have also used another browser entirely (MS Edge) for an extended amount of time with basically the same environment open. For comparison, same tabs, same amount of time open Edge uses 3GB RAM and upon restart jumps to 5GG Ram but settles back down to 3.

I am wanting to stay with Firefox. It's multi-container setup is the best there is (that I know of). I hate the idea of moving to another browser.

TL;DR Issue: High Memory usage on Apple Silicon (Firefox using just over 10GB RAM after a couple days)

steps taken: Computer has been reinstalled multiple times Computer has been replaced (move from 16GB to 36GB) Browser reinstalled with various versions and variations. Add-ons have been updated and also removed.

Reference Intel Macbook with 16GB RAM in my workflow did not have this issue a single time over many years.

Desire Looking to reign in Firefox's memory usage so I don't have to move to another browser (Edge has proven to hold at 3GB under the same workflow).

Hi, I'm having issues with Firefox running on macOS. It says "server not found" and I've tried pretty much everything, but it's still not working. I've followed all the steps on the wiki, but nothing has helped. My internet connection is fine, as Safari is running just fine.

I have been using Firefox for over a decade. My doctors systems use MyChart for communication with patients. All of a sudden, it takes minutes to load ANY and EVERY page. Their IT says it is Firefox is not compatible with MyChart. Why all of a sudden is it not compatible??? I don't want to use Edge or Chrome....especially edge.

Prompting window for primary password failed to show up after this upgrade.

1. when I opened Firefox, it did not show up. 2. when I opened about:logins, it did not show up but alerted that I should enter primary password to access passwords. There was a "Log in" button after the alert, but nothing happened after I clicked that. 3. I can't access any of my password unless I remove Primary password.

Any idea?

Windows 11 system info:

Edition Windows 11 Pro Version 23H2 Installed on ‎17/‎06/‎2023 OS build 22631.3672 Experience Windows Feature Experience Pack 1000.22700.1009.0

I get the message: "Uh oh, we couldn't load this page at the moment. Thank you for your patience as we work on this. Please try going back to the home page or logging out" when trying to login to a patient portal site. I have previously logged into this site on numerous occasions and I can login using Safari. I've cleared the cache, cookies and history, rebooted Firefox and even threw in a few chants for good measure - nothing helped! I've not changed settings recently either. I'm at a loss, can you please help? Thank you, Edouard Cantin.

For several months I have been experiencing very frequent tab crashes and overall freezes in Firefox. I have tried removing all extensions and starting in safe mode, but nothing has solved it. I have reinstalled Firefox and updated all of my drivers. There doesn't seem to be any pattern to what causes the crashes and freezes. They can happen any time and on any website. They happen around 5 times an hour. I do not know how to troubleshoot any further.

This has been a problem for a while, currently on Firefox 126.0 and Nvidia 550.78. I can work around the problem by forcing webrender to use software mode.

When using HW accelerated webrender with my Nvidia graphics card everything works fine until the PC wakes from sleep, then graphics are broken and Firefox needs restarting. Most noticeable for me is when looking at Grafana graphs they will look like random lines, and my Frigate NVR snapshots only display some of the time.

Is there anywhere in Firefox that will show a log of any error messages to do with the graphics card? I would like to try and fix the problem rather than disabling HW acceleration, but with no logs to look at that is impossible. No other programs seem to have a problem with resuming from sleep, and no error messages are shown in any of the system logs.