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Firefox crash, Tab crash (always)

I tryed Firefox 115.8.0esr and 115.9.0esr 32Bit on Windows 7. (78.15.0 works) Firefox crashes(the whole program, i mean no tab) on "about:support" or some pages on suppo… (read more)

I tryed Firefox 115.8.0esr and 115.9.0esr 32Bit on Windows 7. (78.15.0 works) Firefox crashes(the whole program, i mean no tab) on "about:support" or some pages on support.mozilla.org like https://support.mozilla.org/de/kb/firefox-leistungseinstellungen always reproduceable.

I disabled all Addons, i disabled this power optimizion setting, removed usercrome.css same. With Firefox savemode it dont crash. Spyware is blocked, means datareporting/telemetry/ping by disabling the options and empty the urls (like on FF 78 but it dont crash). Somewhere i read firefox can crash on a empty url, but i assume its fixed long time ago. A wrong, unreachable or empty url should not crash on well programming. Think about countrys that blocks urls, adblocker, pihole and so on. I dont remember about what url i read.

Does the savemode revert all about:config settings? What does support.mozilla ask the browser that causes the crash? It know it seems to identify the Browser, but usual its done by useragent and no "internal" communication.

Then FF always crash on ebay.de search if you scroll or change settings while the page is not ready. Spyware is too blocked by Hardware, ebay may wait for some ad? But thats already on FF78 but on 115 it seems more often, this was not with FF 52. But some sites including ebay stops to work with FF52/78 so no choice.

Asked by chkamiga 2 months ago

Last reply by jscher2000 - Support Volunteer 1 month ago

igHome infected

I have been using igHome as my Firefox home page for many years. Yesterday when I opened Firefox multiple porn pages kept opening. I uninstalled and reinstalled Firefox… (read more)

I have been using igHome as my Firefox home page for many years. Yesterday when I opened Firefox multiple porn pages kept opening. I uninstalled and reinstalled Firefox and that didn't help. I tried CCleaner and Malwarebytes to scrub any issues but that has not helped. HOWEVER, if I log out of igHome the multiple pages do NOT open, so apparently this problem is related to my igHome login.

I am using Windows 7 on this laptop and I understand that is no longer supported, but is there any way to remove whatever is causing these sites to open when I log in to igHome?

Please note this problem does not occur on a newer laptop running Windows 10. I am able to use igHome with no issues.

Thanks!

Asked by stepdogmusic 1 month ago

Last reply by zeroknight 1 month ago

Dmitry

Hello. I have a problem on an old laptop. The laptop cannot play videos with a resolution greater than 720 pixels. A situation often arises when you open a website and ca… (read more)

Hello. I have a problem on an old laptop. The laptop cannot play videos with a resolution greater than 720 pixels. A situation often arises when you open a website and cannot watch a video there made by customers about a product. There is no option to select resolution on many sites, and browsers by default try to play videos at the maximum resolution, ignoring the capabilities of the laptop. The essence of the question is, is it possible to limit the video resolution for all sites in a browser or system?

Asked by brick 967 1 month ago

Last reply by brick 967 1 month ago

Screen Corruption: Firefox 64 115.8.0esr.

Hi, I've always run dual monitors with no issues. Since some updates to FF I've had an annoying problem. When I close FF, part of the last page I browsed remains frozen o… (read more)

Hi, I've always run dual monitors with no issues. Since some updates to FF I've had an annoying problem. When I close FF, part of the last page I browsed remains frozen on screen. If I open up any other app and move it over the part frozen FF image, the screen corruption is erased. The problem has remained through at least the last 3 FF updates.

I've been searching everywhere for an answer to this annoying isssue which only ocurred on FF shutdown and not Chrome. Last week I tried a solution which seems to have worked, but I kicked myself afterwards because I can't now recall the web page with the solution and need some help other could benefit from to explain what I did.

I remembered clearing certain caches (?) using FF settings, then deleting or renaming certain json files in a (?) profiles folder which I assumed would be recreated on the next FF boot?

Asked by jimbo100 2 months ago

Last reply by jimbo100 2 months ago

Massive memory leak

115.8.0esr (64-bit) This newest release has a massive memory leak. I know it's Firefox, because I look at the system monitor, and there are even more entries for firefox… (read more)

115.8.0esr (64-bit)

This newest release has a massive memory leak. I know it's Firefox, because I look at the system monitor, and there are even more entries for firefox.com running than usual. The first one on the top of the list is the biggest resource hog, and the next one is second. All the rest have something going on, but smaller. Looking at performance in the Windows Task Manager, under performance, the memory usage goes up. Right now, it's 5.35Gb of 16Gb. At worst, several days ago, it was at 12Gb. When I force close Firefox, the memory and usage goes way, way down, to a usable level.

I wrote last night. "Ed" someone got back to me, didn't quote my message, and said he was from another department. I DID EXACTLY THE SAME THING AS LAST NIGHT. I hit the blue button, which took me here, and he advised me to do today, which brought me here, AGAIN.

If this, again, goes to "restoring access to Mozilla accounts and subscription services such as Mozilla VPN", please be professional and forward it to the right department, possibly with my message quoted, as this is the second time I'm creating it, and only have my memory on which to fall back for the first time. The logical topic is "Fix slowness, crashing, error messages, and other problems".

At the same time, other releases have had big memory leaks, and they seem to get patched quickly.

Thank you again.

Asked by Apollyon48 2 months ago

Last reply by cor-el 2 months ago

  • Solved

location detected as being outside USA

On one web site (see attachments), my location is being detected as being outside USA while using firefox desktop browser, yet on the same computer, my location is being … (read more)

On one web site (see attachments), my location is being detected as being outside USA while using firefox desktop browser, yet on the same computer, my location is being correctly detected as being inside USA.

You will see the asian words. When I change the pull dawn tab ("Saudi Arabia") to "USA", the asian lettering does not convert to English.

Not sure how to fix this.

Asked by jenna 2 months ago

Answered by jenna 2 months ago

  • Solved

Firefox request

I can't get to my gmail account if I go to firefox as a search and enter the single word GMAIL. Before anything else is entered, I end up at my wife's account. Why should… (read more)

I can't get to my gmail account if I go to firefox as a search and enter the single word GMAIL. Before anything else is entered, I end up at my wife's account. Why should that be and how to get to any other email account. I have the same problem with CROME except there it appears to be bound to MY account - the word GMAIL must trigger some fixed, prior established, link that was not intended. The fixed link in Firefox predates 115. I rarely use CROME. The Firefox linkage was very strange, but I mostly accessed MY account via Thunderbird until this also looked like a problem. Is there a way to break this fixed linkage? Thank you

Looking at your guesses, it is 115.8.1 according to my inspection, W7 is correct.

Asked by bruceg921 2 months ago

Answered by bruceg921 2 months ago

Gah. Your tab just crashed.

The last few days Firefox 115.8esr started to give me a "Gah. Your tab just crashed." whenever I try to load somes pages, also sometimes it shutdowns as soon as a video i… (read more)

The last few days Firefox 115.8esr started to give me a "Gah. Your tab just crashed." whenever I try to load somes pages, also sometimes it shutdowns as soon as a video is played in youtube.

Here's recenet Submitted Report IDs:

bp-de0d03ed-13d4-4dbf-9180-264f60240306 3/6/2024, 11:11 PM bp-1d1c1723-da9c-4a10-aec4-f3e450240305 3/5/2024, 3:34 AM bp-705c466c-f051-4ec7-a787-b71ae0240305 3/5/2024, 2:14 AM bp-c9656a28-c95e-4536-9339-7ddbe0240304 3/4/2024, 11:23 PM

Thanks in advance for your help.

PS/ disable hardware acceleration in Firefox, didn't fix it.

Asked by John Doe 2 months ago

Explorer

I lost suddenly some pints in my explorer. I did not delete them. It had happened at: BENUTZER - Matthaeus Deffner There I have had saved some files "LEBENSLAUF" They are… (read more)

I lost suddenly some pints in my explorer. I did not delete them. It had happened at: BENUTZER - Matthaeus Deffner There I have had saved some files "LEBENSLAUF" They are lost now. Can yo help to get again?

Asked by md34 2 months ago

Mozilla crashes

Pls look to my crash reports and help me know what is their source. Thanks! bp-5d83f21d-e9a3-4919-b261-b32e00240306 3/6/2024, 3:48 PM bp-c29bc46a-766a-431e-8c6f-a3f2402… (read more)

Pls look to my crash reports and help me know what is their source. Thanks!


bp-5d83f21d-e9a3-4919-b261-b32e00240306 3/6/2024, 3:48 PM bp-c29bc46a-766a-431e-8c6f-a3f240240306 3/6/2024, 3:48 PM bp-db463552-8944-477d-ad07-463320240306 3/6/2024, 3:48 PM bp-01ee8ef8-42d1-4bdb-bc39-2e9270240306 3/6/2024, 3:47 PM bp-3a2d5212-a83e-483f-9e41-090c20240306 3/6/2024, 3:47 PM bp-98d7ca67-4a45-43a1-86d9-d6e880240306 3/6/2024, 3:47 PM bp-599d5639-26c7-492a-b31a-0bdbe0240306 3/6/2024, 3:47 PM bp-994482af-c279-4c2f-b967-f6f3d0240306 3/6/2024, 3:47 PM bp-02499e5e-79dc-4fc0-a02f-abd540240306 3/6/2024, 3:47 PM bp-09dd2f32-6f81-40c0-86a9-cee6b0240306 3/6/2024, 3:47 PM bp-74f14713-2705-4a71-b5b9-612360240306 3/6/2024, 3:47 PM bp-2815fc45-eb90-42d9-86e5-1867e0240306 3/6/2024, 3:47 PM bp-148a9269-9d10-485e-9c28-a00640240306 3/6/2024, 3:47 PM bp-315298c1-89e9-432d-9250-83c0c0240306 3/6/2024, 3:47 PM bp-eb2801f1-e21f-4cba-a751-355810240306 3/6/2024, 3:47 PM bp-27fe08e8-d48d-43a5-8949-8fc9c0240306 3/6/2024, 3:47 PM bp-e3816a84-2a64-4884-9785-890430240306 3/6/2024, 3:47 PM bp-ddf9b1d1-0c22-4b10-a464-95a690240306 3/6/2024, 3:47 PM bp-9542834e-ed41-4472-8b4b-302950240306 3/6/2024, 3:47 PM bp-5863fd88-99ef-4585-8b4e-9bb630240306 3/6/2024, 3:47 PM bp-fd632df5-fd19-40f8-b135-828510240306 3/6/2024, 3:47 PM bp-66021aa4-59be-4cf8-868c-3fd350240306 3/6/2024, 3:47 PM bp-13f0ad37-f261-4606-a1f7-4c4e80240306 3/6/2024, 3:47 PM bp-1a2c650b-c31a-43da-8b9f-682200240306 3/6/2024, 3:47 PM bp-da787002-0383-4868-893e-4a0700240306 3/6/2024, 3:47 PM bp-46a3db01-ff24-4928-9764-967230240306 3/6/2024, 3:47 PM bp-ac5237a3-de5c-4792-b538-6b7c60240306 3/6/2024, 3:47 PM bp-40d0daac-0252-4a0a-8218-ddd850240306 3/6/2024, 3:47 PM bp-9513a448-1a8d-43c9-92b4-dbe840240306 3/6/2024, 3:47 PM bp-cc5335ed-c6b2-4ea5-a995-5b7eb0240306 3/6/2024, 3:47 PM bp-386cb76c-58fd-4b87-890e-c667e0240306 3/6/2024, 3:47 PM bp-e6250204-bb22-4553-8749-bf24a0240306 3/6/2024, 3:47 PM bp-21f46e8b-d57f-4509-9cc4-8451d0240306 3/6/2024, 3:47 PM bp-8a894fc7-3ca5-4565-895c-0a1fe0240306 3/6/2024, 3:47 PM bp-6e3f7365-83e4-4a91-8980-5bd180240306 3/6/2024, 3:47 PM bp-7dcbc8ab-9cae-4425-af0d-f8ea90240306 3/6/2024, 3:47 PM bp-57ffa8fb-e7ce-405b-9529-feb010240306 3/6/2024, 3:47 PM bp-81972970-d971-4eb6-b092-18e2d0240306 3/6/2024, 3:47 PM bp-52fa8779-f0cc-4277-8284-c3eef0240306 3/6/2024, 3:47 PM bp-1e71647e-3b6c-4bcc-9a88-884ea0240306 3/6/2024, 3:47 PM bp-4f49ddb5-ffd7-4711-a838-449d50240306 3/6/2024, 3:47 PM bp-80034189-481a-4666-9754-953b60240306 3/6/2024, 3:47 PM bp-8c0f5af5-b04f-4b1f-8bf3-53f190240306 3/6/2024, 3:47 PM bp-825c7fb6-7152-4f25-8510-43fb60240306 3/6/2024, 3:47 PM bp-ed4d6796-171d-4575-801a-413ad0240306 3/6/2024, 3:47 PM bp-f9a4a401-3caf-46a6-b848-2ec100240306 3/6/2024, 3:47 PM bp-4585d2ef-8d76-4571-a0fe-42ae10240306 3/6/2024, 3:47 PM bp-cef10afe-7b8e-460c-9850-a78da0240306 3/6/2024, 3:47 PM bp-da26ef80-829b-4a5c-bc69-adff20240306 3/6/2024, 3:47 PM bp-553d4953-8daa-4aa3-871d-b4a320240306 3/6/2024, 3:47 PM bp-d0a8c30f-8001-45c6-b753-afb960240306 3/6/2024, 3:47 PM bp-8142916b-dde8-474c-8976-c5a590240306 3/6/2024, 3:47 PM bp-f6fdd332-9194-40f1-b82d-b20890240306 3/6/2024, 3:46 PM bp-9715ac82-1b25-4213-8538-856be0240306 3/6/2024, 3:46 PM bp-c2ec12c7-5f43-4bd9-90b0-bcdfb0240306 3/6/2024, 3:46 PM bp-7c0ae240-89ca-4819-8ad4-2be070240306 3/6/2024, 3:46 PM bp-ed85bac6-1b97-4931-aa60-2a23b0240306 3/6/2024, 3:46 PM bp-065ccb10-12ce-46df-9a4e-f84460240306 3/6/2024, 3:46 PM bp-ee959d30-d612-4430-bf6b-971f90240306 3/6/2024, 3:46 PM bp-77a446c9-eb27-4709-ada6-e65ac0240306 3/6/2024, 3:46 PM bp-900dc7fa-1197-4a55-8184-43c3d0240306 3/6/2024, 3:46 PM bp-3dbeea17-f3ad-4c9b-9604-b13b50240306 3/6/2024, 3:46 PM bp-0f6526b7-5e27-48ba-81d2-f4bca0240306 3/6/2024, 3:46 PM bp-cb23ba2b-a3f1-47be-ae1e-18b730240306 3/6/2024, 3:46 PM bp-055f554e-a296-4764-bb94-6a1b90240306 3/6/2024, 3:46 PM bp-c6eb1acf-2b8f-487d-adfc-4e6de0240306 3/6/2024, 3:46 PM bp-a19e5f1c-0965-481c-8faf-172460240306 3/6/2024, 3:46 PM bp-00657e48-d180-4439-b649-1025d0240306 3/6/2024, 3:46 PM bp-979b2b67-4199-451e-9460-00a180240306 3/6/2024, 3:46 PM bp-227e43ba-6989-4b16-8cb6-05fa90230322 3/22/2023, 8:00 PM bp-2f678ce7-907b-400b-9960-d59270200531 5/31/2020, 3:5

Asked by bufka3 2 months ago

Pop-up Window Blocked Notification Message CSS styling

I noticed that after the recent updates, the pop-up notification for blocked pop-ups has changed from yellow to white.. This makes it very difficult to see and I almost m… (read more)

I noticed that after the recent updates, the pop-up notification for blocked pop-ups has changed from yellow to white.. This makes it very difficult to see and I almost missed it. Is there a way to revert this change using userChrome.css?

I don't understand why this unnecessary change was made. I already have my own userChrome style for the entire Firefox because it was frustrating to constantly change it back after each update.

I would appreciate any information on how to revert this change.

Thanks.

Asked by pirios 2 months ago

Last reply by cor-el 2 months ago

Content from the net not visible after updating to Firefox 115.8.esr

I have a PC with Windows 7 64b that I have updated after having synchronized with two laptops and one Android. After that Firefox works on all the units except the PC. On… (read more)

I have a PC with Windows 7 64b that I have updated after having synchronized with two laptops and one Android. After that Firefox works on all the units except the PC. On that I can see all Firefox shortcuts and Firefox account. But when I try to connect to a web place the screen is blank. I have also tried to sut down the computer and start again. No change. RAM memory is okay, storage on unit C: is a bit small and the CPU is Intel Core i5 3470@ 3,2GH instead of Pentium 4 and 4GH. Should I go back to an older version of Firefox that is not som demanding or is there someting else I can fix?

Do you have my e-mail address? bernt@bernt-lindberg.se

Asked by Firefox för Bernt 2 months ago

Last reply by cor-el 2 months ago

Login block

Bank longin blocked after recent Firefox update. Using Microsoft Edge, bank login worked. Do I have to go back to Edge or is there a fix? Block is by Cloudflare. Bank … (read more)

Bank longin blocked after recent Firefox update. Using Microsoft Edge, bank login worked. Do I have to go back to Edge or is there a fix? Block is by Cloudflare. Bank had me try another browser and when edge worked, they suggested updating Firefox. I checked and noted a 02/20/2024 FireFox update.

Asked by tylin12 2 months ago

Last reply by zeroknight 2 months ago

"The connection has timed out....."

I have had no trouble using Firefox for many years and am able to access all/any websites excepting for one which upto a few months ago I had no trouble with. The one th… (read more)

I have had no trouble using Firefox for many years and am able to access all/any websites excepting for one which upto a few months ago I had no trouble with. The one that I am unable to access is

  https://www.scc-online.org 

and all I get is the "The connection has timed out.." comment on an otherwise blank screen. I have contacted the webmaster who says that I am the only one with this problem. My neighbour who uses MS Edge has no trouble in displaying the website. He uses the same ISP as I do but uses Windows 11.

The webmaster says that it might be that I am using Windows 7 64bit and that Firefox cannot handle this particular website. Alternatively he suggested that my ISP was the cause of the problem although I have been using the current ISP for over 20 years and have never had this type of problem.

I have three computers all with Windows 7 and Firefox and they all have the same problem.

Is there any help available for me as the information on the "website" is important and I do not wish to have to go to my neighbour to view the website?

Les Sondheim, Parksvville BC, Canada

Asked by lsondheim 2 months ago

Last reply by zeroknight 2 months ago

How can I reset all firefox settings

I was having some issue by picking up my laptop and pressed some buttons on the right side of the keyboard. Then I saw for a second an notice screen on the right. Low in … (read more)

I was having some issue by picking up my laptop and pressed some buttons on the right side of the keyboard. Then I saw for a second an notice screen on the right. Low in the firefox screen. But I didnt recognize what it said to me.

Now my back key doesnt work to go back on pages. It work before

So now I got an likely screen when I picked up my laptop and press down some keys

When I press the back button on the keyboard it says in an little notice window that dissapear after 3 seconds.

Use / to search on the page.

So I think I could been pressing some key combination to disable or activate how my keyboard should work in firefox.

So I wounder how to reset all settings and configurations in firefox to standard

Asked by mattias_1982 2 months ago

Last reply by mattias_1982 2 months ago