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  • Archived

Website not displaying.

The www.nzherald.co.nz website pages wont display using Firefox MacOS. Just comes up blank. The website works fine on other browsers and ios Firefox. Have tried deleting … (read more)

The www.nzherald.co.nz website pages wont display using Firefox MacOS. Just comes up blank. The website works fine on other browsers and ios Firefox. Have tried deleting the cache.

Asked by info7723 2 years ago

Last reply by jonzn4SUSE 2 years ago

  • Archived

Radar site of the weather network has stopped working

I noticed this morning that the radar site of theweathernetwork.com has stopped working on Firefox. I am running the latest Firefox from OpenSuse Tumbleweed. The strange … (read more)

I noticed this morning that the radar site of theweathernetwork.com has stopped working on Firefox. I am running the latest Firefox from OpenSuse Tumbleweed. The strange thing is Vivaldi also has the same problem so I suspected it's not a Firefox problem. So I logged into Firefox on my two other Linux distros, Debian and Fedora and Firefox has the same problem on them!!. Strange that Vivaldi suffers the same problem, the radar site never loads in Firefox, and in Vivaldi it sort of loads but runs VERY slowly. I tried restarting Firefox in troubleshoot mode and it got as far as a page saying some browsers don't support the site and suggested I update my browser. It appears the radar site has made some sort of change which two browsers under Linux cannot cope with. Unfortunately the radar site of theweathernetwork.com is the best of all the sites available.

Asked by mccfrank 1 year ago

Last reply by mccfrank 1 year ago

  • Archived

Access Denied You don't have permission to access "http://signon.navyfederal.org/siteminderagent/forms/nfcu.fcc" on this server. Reference #18.4e457b68.1673566358.1143a45f

Access Denied You don't have permission to access "http://signon.navyfederal.org/siteminderagent/forms/nfcu.fcc" on this server. Reference #18.4e457b68.1673566358.1143a45… (read more)

Access Denied You don't have permission to access "http://signon.navyfederal.org/siteminderagent/forms/nfcu.fcc" on this server. Reference #18.4e457b68.1673566358.1143a45f

Works fine on Chrome

Asked by joe-fitz 1 year ago

Last reply by joe-fitz 1 year ago

  • Archived

Cannot see formatting such as bold and italics with NVDA screen-reader on Archive of Our Own website

About three months ago, I changed the AO3 site skin to the Low Vision option, because I wanted to see if I could fix the then minor issue of not being able to see bold wi… (read more)

About three months ago, I changed the AO3 site skin to the Low Vision option, because I wanted to see if I could fix the then minor issue of not being able to see bold with my screen-reader, NVDA, when reading fics on the site. Some of the bold I knew to be there because I had personally put it in.

When I changed the skin, I was dismayed to find I could not only still not see bold, but I could no longer see italics with NVDA either. The AO3 sidebar menu was also tucked away behind a dropdown button, but I could open that up and get to the controls, so I didn't mind that so much. The formatting, however, posed a real problem, since italics are used for, among other things, emphasis, telepathic speech, and the speech of Pokémon in fanfics featuring humans who can understand Pokémon. So I definitely wanted this problem fixed.

I thought I could simply change the site skin back, but to my further dismay, switching back to the Default skin did not restore my former view of the site's pages. I began trying other things, seeking advice from other tech-savvy acquaintances after I'd exhausted all the possible fixes I could think of to no effect. Here is a list of everything I've already tried:

  • As mentioned before, changing the site skin back with the buttons on the site
  • Soft/Hard-Refreshing the page.
  • Logging out of and back into my AO3 account to artificially end the session.
  • Restarting the computer, and NVDA, by extension.
  • Disabling each of the three extensions I have in Firefox, just in case one of them had caused the issue.
  • Viewing the site while logged out to see if that made a difference.
  • Cleared browser cache, and when that failed to help, also cleared specifically the AO3 cookies.
  • Created a clean Firefox profile with no settings changed and no extensions added, pasted url of one of the pages I was using as a test into the address bar. Still no formatting visible.
  • Viewed page in Incognito mode.
  • Briefly thought I had a solution when I found the Page Styles submenu in the View menu, set the page to No Style. Got my old sidebar back, but not the formatting, and lost even that change after a refresh. Not ideal solution.
  • Downloaded the portable version of Firefox, opened it and pasted in a url again. Still no formatting.
  • Reluctantly, opened AO3 in Google Chrome. Could see all the formatting with NVDA when logged out, and when I logged in, could still see the formatting.

I also discovered Reader View while testing some of these things, and this allowed me to read the text of a fic or chapter with all its formatting, but that view doesn't include the Author's Notes, or the comments, and that sacrifices some of the nuance of those because I don't see the emphasis on any words/phrases without the formatting.

I have contacted the AO3 support team, but they are just as confused as I am and don't know what could have happened. They say they haven't changed anything on the site that they could pinpoint as causing this problem.

I have tried asking on the BlindTech email list I'm subscribed to, which is where I was given the link to Portable Firefox, but I have exhausted all their ideas as well, some of which were included in the above list.

Now I come to you. Please, if you can shed any light on what might have caused this problem, I would deeply, sincerely appreciate it.

Asked by Trix 1 year ago

Last reply by Trix 1 year ago

Using Node Express-Sessions to set cookie "httpOnly: true, secure: true, SameSite: "None" FF blocks authorization

My web site My web site allows user to login with .ejs Sign-up/Sign-in pages then delivers a React page. This works in Chrome and Safari. Https/SSL are provided by my ho… (read more)

My web site My web site allows user to login with .ejs Sign-up/Sign-in pages then delivers a React page. This works in Chrome and Safari. Https/SSL are provided by my host A2Hosting.

Firefox warns "Cookie “connect.sid” does not have a proper “SameSite” attribute value" when the cookie is set and then blocks the react page after login. If I enter the route that leads to the react page directly I can login and don't get the warning. In both cases the Storage tab in Dev tools shows the same settings for the cookie.
I made sure to remove any cookies for my site before testing the second scenario. I have tested this on Windows, Linux and Android versions of Firefox with the same results.

Here is my Express-Session instantiation ``` app.use(expressSession({

 store: new pgSession({
   pool: pool,
   tableName: 'session'
   // Insert connect-pg-simple options here
 }),
 secret: process.env.SECRET,
 resave: false,
 saveUninitialized: false,

cookie: {

   httpOnly: true,
   Secure: true,
   SameSite: "None",
   path: ['/'],
   maxAge: 60 * 60 * 1000 * 5
 }
 // Insert connect-pg-simple options here

})) ``` I've tried changing the path to include the react app route, I've added it to Cors white list and I converted it to open with an .ejs file instead of .html with no results.

Thanks for your support and for a great browser

Asked by rich.rhaskell 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

  • Solved
  • Archived

Metro PCS

So for the longest time I've had issues trying to load, "https://www.metrobyt-mobile.com" and all I get is: The page isn’t redirecting properly An error occurred during… (read more)

So for the longest time I've had issues trying to load, "https://www.metrobyt-mobile.com" and all I get is:

The page isn’t redirecting properly

An error occurred during a connection to www.metrobyt-mobile.com.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

Works fine is all other browser, but Firefox. Even on a brand new laptop I bought I tried to load Metro site through Desktop Firefox and it always comes back with this issue. I've tried disabling everything that is recommended on the forum, but nothing helps, but as I stated, "Brand New Laptop." Which has a clean install of Windows with a clean install of Firefox in Incognito, no sign in, no extension, and still this is the only site that refuses to load for me. I've tried friends and family members Desktop to Laptops as well and same error.

So either Mozilla Firefox has an issue on all Desktops or I am seriously mission something. If it was a software conflict or something a clean Windows install shouldn't have this issue, but it does. I'm putting this out there to Mozilla to look into as to find out if it's an issue on my side, their side, or Metro PCS's side. Funny enough it works fine on the Mozilla Firefox App. I can run the app through Bluestacks and that loads fine on my desktop through an android emulator. It just seems to be Firefox on the Desktop side.

If I click on the little (i) Icon in the address bar it says, "Connection Failure." Clicking on that, "You are not securely connected to this site." If I clear the cookies I get a secure connection, but the just loads blank, no text or anything.

Asked by wristan 2 years ago

Answered by wristan 2 years ago

  • Archived

Cannot report a broken site

I am attempting to report that Yahoo Finance is broken. From this URL, I use the "report broken site" feature: https://finance.yahoo.com/quote/DEO/ When I fill out the… (read more)

I am attempting to report that Yahoo Finance is broken. From this URL, I use the "report broken site" feature:

https://finance.yahoo.com/quote/DEO/

When I fill out the information and hit "send", nothing happens. The "report broken site" screen remains active. Hitting Send multiple times has no effect.

I've tried using this feature for other pages, and it appears to work; but it won't work for this site.

Can anyone suggest why that might be? Is it a byproduct of the site's being broken?

Thanks.

Asked by Chris 6 months ago

Last reply by Kiki 5 months ago

  • Archived

Cannot connect to YouTube - DoH Issue?

I just tried to connect to YouTube & get "You're offline. Check your connection." I assume this is due to a DoH connection issue. I can connect in Chrome. My Firef… (read more)

I just tried to connect to YouTube & get "You're offline. Check your connection." I assume this is due to a DoH connection issue. I can connect in Chrome. My Firefox Mozilla Connection Settings are "Use system proxy settings", though I have set this to "No proxy" in an attempt to fix this - didn't help.

Under Privacy & Security: "Enable HTTPS-Only Mode in all windows", "Enable secure DNS using: Increased Protection" - tried "Default Protection" - no help. Using Cloudflare default.

It has been a few months since I tried YouTube - not sure what's up. It works in Firefox on my phone..

Asked by theHook 10 months ago

Last reply by jonzn4SUSE 10 months ago

  • Archived

FF 116.0 having loading issues with webpages

I got the v116.0 update yesterday and since then, there's been some annoying hiccups with loading webpages. It's not a specific site that is having an issue and it seems… (read more)

I got the v116.0 update yesterday and since then, there's been some annoying hiccups with loading webpages.

It's not a specific site that is having an issue and it seems completely random. The best I can say is that if I just do websearches from the default Duckduckgo engine or if I use !g to search google through it, eventually i'll hit the hiccup.

What seems to happen is that i'll try to go to the website/perform a search and then it will just load a blank white page and hang there. None of the browsing function buttons will be available (so can't click refresh) but if I highlight the address bar and hit enter again, it will suddenly load without issue.

Asked by rainzersaurus 1 year ago

Last reply by cor-el 11 months ago

  • Archived

Youtube not working July 2023 stuck loading, "if playback doesn't begin shortly, try restarting your device"

Recently YT is barely loading videos with the message "if playback doesn't begin shortly, try restarting your device" or it simply stuck tried on edge and it doesn't happ… (read more)

Recently YT is barely loading videos with the message "if playback doesn't begin shortly, try restarting your device" or it simply stuck tried on edge and it doesn't happened can anybody help me diagnose this problem?

Restarting FF doesn't always work has to be done multiple times, and it soon breaks after browsing or restarting the browser

The grey bar on the player does load but the player never plays its just back

Asked by bhr883 1 year ago

Last reply by zeroknight 1 year ago

  • Archived

No audio on some videos

Videos from vidplay/mycloud/mp4upload on various video streaming sites do not have audio. Videos have working audio on other browsers. Only filemoon server seems to be wo… (read more)

Videos from vidplay/mycloud/mp4upload on various video streaming sites do not have audio. Videos have working audio on other browsers. Only filemoon server seems to be working so far. Issue persists with troubleshooting mode

Using Win10, firefox nightly 120.0a1, has persisted for a few updates.

Asked by guwesley 1 year ago

Last reply by cor-el 12 months ago

  • Archived

No audio on Twitch Streams.

Hi there. I appear to have some kind of issue/bug with Twitch. For some reason, some streams, seemingly at random, do not play audio. Closing firefox and reopening someti… (read more)

Hi there. I appear to have some kind of issue/bug with Twitch. For some reason, some streams, seemingly at random, do not play audio. Closing firefox and reopening sometimes fixes this, other times it doesnt. For example, if I am watching a stream, I then close firefox, and use "restore last session", there is no audio coming from the site. Other sites such as youtube work fine 100% of the time. Doing the same on other browsers such as Chrome do not have this issue. I have tried reloading the page and it seemingly works at random, I have tried clearing the cache.

Asked by liamlol222 1 year ago

Last reply by liamlol222 1 year ago

  • Archived

Firefox not loading Instagram

I've noticed in the last week or two that when I'm on my desktop and try to navigate to an Instagram profile, that 9 out of 10 times I get the error in the screenshot att… (read more)

I've noticed in the last week or two that when I'm on my desktop and try to navigate to an Instagram profile, that 9 out of 10 times I get the error in the screenshot attached:

"Sorry, this page isn't available."

Weirdly, if I have a link to a specific instagram post, the browser will load it. But profile page? Forget about it. Anyone else having this issue, and know perhaps why Firefox is loading Instagram this way on a desktop?

Asked by FireFoxFan1 1 year ago

Last reply by DjFunkyDog 1 year ago

  • Archived

Outlook does not open when I use Firefox

Hello, When I try to open Outlook by using Firefox it does not. (Installed MS Office 365). When I use Microsoft Edge it does open so I can read the messages. I cleared t… (read more)

Hello,

When I try to open Outlook by using Firefox it does not. (Installed MS Office 365). When I use Microsoft Edge it does open so I can read the messages. I cleared the cache and it works the first time but when I try to access it again, it does not work. It just not upload the message.

Thank you, Dorina Grossu

Asked by dgrossu 2 years ago

Last reply by jonzn4SUSE 2 years ago

  • Solved
  • Archived

Video does not play audio when I try to watch videos through duck duck go

I have tried watching videos through chrome and other browsers by searching something via duck duck go and watching that video on duck duck go, and it works on other brow… (read more)

I have tried watching videos through chrome and other browsers by searching something via duck duck go and watching that video on duck duck go, and it works on other browser so it must be specific to firefox.

Whenever I try to watch a video, in the drop down bar firefox select to mute audio for some reason. I then select 'allow audio and video' and refresh the page but the video is still muted for some reason. This also happens when I try to use other video sites. This has only started to happen recently in the past two days (and yes I am updated to the latest version of firefox).

Asked by bluejumper.2914 1 year ago

Answered by Terry 1 year ago

  • Solved
  • Archived

Google Drive doesn't show info

For a while Google Drive's cloud interface hasn't been able to show "information" about files, i.e. pictures, text, file-data. The fault is not present in Android, Chrome… (read more)

For a while Google Drive's cloud interface hasn't been able to show "information" about files, i.e. pictures, text, file-data. The fault is not present in Android, Chrome and Edge so it is not Google Drive that is buggy. I'd rather not change to another web browser. Please present a fix. Janne G win 10 home, v 22H2, OS-v 19045.3570, Windows Feature Experience Pack 1000.19052.1000.0

Asked by Jannne 11 months ago

Answered by cor-el 11 months ago

  • Archived

Github is not rendering correctly

When I open github it loads incorrectly as shown in the picture, after I press F5 to reload the site load fine. I have tried deleting cookies and I am using any ad-blocke… (read more)

When I open github it loads incorrectly as shown in the picture, after I press F5 to reload the site load fine. I have tried deleting cookies and I am using any ad-blocker. Any help? Thanks.

Asked by Guidodi 6 months ago

Last reply by Guidodi 6 months ago

Not able to load sites

I was able to open reddit.com without any problems earlier, but recentrly I'm not able to load it up anymore. The loading screen is eternal and it doesnt show any kind of… (read more)

I was able to open reddit.com without any problems earlier, but recentrly I'm not able to load it up anymore. The loading screen is eternal and it doesnt show any kind of error (unless it tries to connect for too long like a couple of minutes, then the error does shows up). The site still sends me notificarions through the browser though. Any other site loads up without a problem. I tried to use methods mentioned in the help article (turned off proxy, turned on network.dns.disableIPv6, deleted cookies and cache). In other browsers (Edge, for example) reddit.com loads just fine. Please help me if you can.

Asked by Anton 5 months ago

Last reply by Anton 5 months ago

  • Archived

Firefox browser will not display pages within a company's website. This only happens with Firefox.

Firefox browser had failed repeatedly when trying to display sections within 2 websites. I receive "Can not load the page" at Blue Cross and Blue Shield and download free… (read more)

Firefox browser had failed repeatedly when trying to display sections within 2 websites. I receive "Can not load the page" at Blue Cross and Blue Shield and download freezes the page, site and my computer at a credit card company- requiring end task and complete shut down of computer. This has been occurring for 2 months. I do not have any issue loading these sites or sections via Edge or Chrome. Will this be corrected with the name change? Will there be another browser page that is more reliable?

If not, you don’t need to change your name on Firefox browser. You can just close it down and I will move to Edge or Chrome.

None of your Troubleshooting answers on your Support page covers my situation. I have cleared history, verified settings based on internet articles from others with this issue. Please have someone contact me directly. I’m tired of trying to fix this issue with your browser.

Asked by Katy Beauford 12 months ago

Last reply by zeroknight 11 months ago

  • Archived

Secure Connection Failure

When I go to a recipe blogger site, I get the "Secure Connection Failed. Contact website owners." Just how can I do that when I can't get to the site?' … (read more)

When I go to a recipe blogger site, I get the "Secure Connection Failed. Contact website owners." Just how can I do that when I can't get to the site?'

Asked by SouthernMaster 1 year ago

Last reply by jonzn4SUSE 1 year ago