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Something happened to my Mozilla Thunderbird account. Suddenly, when I open Thunderbird to check or send emails, all that opens is my list of sent messages. I no longer have my start page which allows me to compose and send and see new messages. I've been trying to get some help for the last three days or so as I'm 75 years old and feel crippled without my email account. I've been using Thunderbird for years and am used to its format and appearance, usability etc. and would just like to get it back to where it was.

Of course, I would like to be able to retain my older sent and received messages and my list of contacts and email addresses etc. I'm assuming that all of my information still exists in my Mozilla Thunderbird account somewhere and am wondering if it can all be restored on my computer. I need assistance in making that happen. I was not raised on computers and can easily get lost in all of the jargon, codes, etc. and my ISP can't help me with much of it other than to refer me to the Mozilla Thunderbird providers.

If nothing else, can I, should I, just download Mozilla Thunderbird again and start anew? I would really rather know that it can all be restored from somewhere if I can find the right link or person to help me and to not keep me bouncing around between robots and automated responses. I've attached a photo of what opens when I try to go into my email. My contacts (correspondents) and their email addys have been blocked out but I've tried to show all of the icons that are available to me, none of which seems to provide a solution to my problem.

I find that I AM able to receive my email on my ISP's email program but it is a very basic program which is not at all familiar to me. I also have two other email accounts on gmail that seem to be working fine but they are not accounts that were set up for day to day messaging. One of those accounts is associated with my wildlife photography website. 

Thank you, in advance, for any assistance from Mozilla Support.

Guten Tag, seit dem Wechsel vom Hosting wird bei den Mails der Übermittlungsstatus (DSN) anfordern nicht mehr angezeigt. Woran liegt dies? Danke fürs Feedback. Grüsse TS

The curse of the behemoth yet again? I refer to the ‘new’ imposition imposed by Microsoft with their ‘new’ authorisation and authentification nonsense when attempting to log in to account/s via Thunderbird. Why this is necessary when it is possible to log in via the usual manner direct is any body’s guess. My personal opinion is that it is a sordid and underhannd way of forcing us to subscribe to Outlook 365? Cynical me? For numerous reasons I need and use 6 e-mail accounts, sadly all Microsoft (outlook.com, hotmail.com. .co.uk and last but not least live.com). No need to explain why the excellent Thunderbird is used and has been for nigh on 15 years+. Over the past couple of months I have tried every conceivable configuration supplied by the support team and other poor users in the same position as me. None have solved my problem. I surely cannot be alone? I do not object to change if it is of benefit but this is madness. For the time being Thunderbird is redundant and the daily grind of signing in individually via Microsoft faces me everyday. Both time consuming and arguably pointless. If someone has a definitive solution please let me know. There must be one?

I have been using Tbird for years and have never seen this issue. I have a client that when she sends an email, usually with PDF attachments, the email goes to the recipient but what gets placed in her sent folder is the header followed with random characters.

For example, this is what showed up in the sent email folder from a email sent with PDF attachment. This does not happen all the time but certainly happens enough for concern.

Thanks in advance

This is a multi-part message in MIME format.

Content-Type: multipart/alternative; boundary="------------6yPWn8qg4so24DNS4Lj4FYis"

Content-Type: text/plain; charset=UTF-8; format=flowed Content-Transfer-Encoding: base64

R29vZCBtb3JuaW5nIEJlcmVuaWNlLA0KDQpQbGVhc2UgcHJpbnQgdGhlIGRvY3VtZW50IGF0 dGFjaGVkIGFuZCBzaWduIGl0IHR3aWNlICgqV2hlcmUgdGhlIHJlZCANCmFycm93cyBhcmUg aW4gdGhlIHBob3RvKiksIGF0IHRoZSByaWdodC1oYW5kIHNlY3Rpb24gd2hlcmUgaXQgc2F5 cyB5b3VyIA0KbmFtZSwgKCpQcmluY2lwYWwncyBBdXRob3JpemVkIFJlcHJlc2VudGF0aXZl KiksIGFuZCAqKFNpZ25hdHVyZSkgDQpBcHBsaWNhbnQqLg0KSGF2ZSBvbmUgd2l0bmVzcyAo dGhlIHBlcnNvbiB3aG8gb2JzZXJ2ZWQgeW91ciBzaWduaW5nKSBzaWduIHRoZSANCmRvY3Vt ZW50IGF0IHRoZSAqZmlyc3QgbGluZSogb24gdGhlIGxlZnQgKCpXaGVyZSB0aGUgZ3JlZW4g YXJyb3cgaXMgaW4gDQp0aGUgcGhvdG8gLSBJdCdzIGp1c3QgdGhlIHNpZ25hdHVyZSopLg0K DQpTZW5kIGl0IHRvIHVzIHJpZ2h0IGF3YXkgc28gd2UgY2FuIG1vdmUgZm9yd2FyZCB3aXRo IHRoZSBhcHBsaWNhdGlvbi4NCg0KUmVnYXJkcywNCg0KQVBJIExvZ28NCglQYXRyaWNpYSBH YWxsb3RhDQozNDE5IEdhbHQgT2NlYW4gRHJpdmUsIFN1aXRlIEENCkZvcnQgTGF1ZGVyZGFs ZSwgRkzCoCAzMzMwOA0KOTU0LjU2Ny4wMDEzIFggMjggLSBPZmZpY2UNCjk1NC41NjcuMzQw MSAtIEZheA0Kd3d3LmFwaXByb2Nlc3NpbmcuY29tDQoNCg0KU3BlY2lhbGl6aW5nIGluIEZs b3JpZGEgJiBPdXQtT2YtIFN0YXRlIExpY2Vuc2luZyBmb3IgRWxlY3RyaWNhbCwgQWxhcm0s IA0KRmlyZSwgTGltaXRlZCBFbmVyZ3kgYW5kIGFsbCBDb25zdHJ1Y3Rpb24gUmVsYXRlZCBM aWNlbnNlcy4NCg0KRG9tZXN0aWMgJiBGb3JlaWduIENvcnBvcmF0aW9ucyBpbmNsdWRpbmcg UmVnaXN0ZXJlZCBBZ2VudCBTZXJ2aWNlcw0KDQpfV2UgYXJlIHByb3VkIHRvIG9mZmVyIHRo ZSBmb2xsb3dpbmcgYWRkaXRpb25hbCBzZXJ2aWNlczpfDQoNCjE0IEhvdXIgUmVxdWlyZWQg Q29udGludWluZyBFZHVjYXRpb24gZm9yIENJTEIgRGl2aXNpb24gSSAmIERpdmlzaW9uIElJ IA0KbGljZW5zZXMgLSBvbiBsaW5lIGNvdXJzZQ0KDQoxNCBIb3VyIEZpbmFuY2lhbCBTdGFi aWxpdHkgQm9uZCBDb3Vyc2UNCg0KQWxsIHJlcXVpcmVkIHN0YXRlIGJvbmRzDQoNCnd3dy5h cGljb250aW51aW5nZWR1Y2F0aW9uLmNvIDxodHRwOi8vd3d3LmFwaWNvbnRpbnVpbmdlZHVj YXRpb24uY29tPm0gDQo8aHR0cDovL3d3dy5hcGljb250aW51aW5nZWR1Y2F0aW9uLmNvbT4N Cg0KDQoNCi0tLS0tLS0tIEZvcndhcmRlZCBNZXNzYWdlIC0tLS0tLS0tDQpTdWJqZWN0OiAJ SW5kZW1uaWZpY2F0aW9uIEFncmVlbWVudCAtIEJlcmVuaWNlIFZhenF1ZXoNCkRhdGU6IAlU dWUsIDI0IFNlcCAyMDI0IDEwOjA1OjQxIC0wNDAwDQpGcm9tOiAJUGF0cmljaWEgR2FsbG90 YSA8cGF0cmljaWFAYXBpcHJvY2Vzc2luZy5jb20+DQpUbzogCWluZm9AYmVyZW5pY2V2YXpx dWV6LmNvbQ0KDQoNCg0KR29vZCBtb3JuaW5nIEJlcmVuaWNlLA0KDQpQbGVhc2UgcHJpbnQg dGhlIGRvY3VtZW50IGF0dGFjaGVkIGFuZCBzaWduIGl0IHR3aWNlICgqV2hlcmUgdGhlIHJl ZCANCmFycm93cyBhcmUgaW4gdGhlIHBob3RvKiksIGF0IHRoZSByaWdodC1oYW5kIHNlY3Rp b24gd2hlcmUgaXQgc2F5cyB5b3VyIA0KbmFtZSwgKCpQcmluY2lwYWwncyBBdXRob3JpemVk IFJlcHJlc2VudGF0aXZlKiksIGFuZCAqKFNpZ25hdHVyZSkgDQpBcHBsaWNhbnQqLg0KSGF2 ZSBvbmUgd2l0bmVzcyAodGhlIHBlcnNvbiB3aG8gb2JzZXJ2ZWQgeW91ciBzaWduaW5nKSBz aWduIHRoZSANCmRvY3VtZW50IGF0IHRoZSAqZmlyc3QgbGluZSogb24gdGhlIGxlZnQgKCpX aGVyZSB0aGUgZ3JlZW4gYXJyb3cgaXMgaW4gDQp0aGUgcGhvdG8gLSBJdCdzIGp1c3QgdGhl IHNpZ25hdHVyZSopLg0KDQpTZW5kIGl0IHRvIHVzIHJpZ2h0IGF3YXkgc28gd2UgY2FuIG1v dmUgZm9yd2FyZCB3aXRoIHRoZSBhcHBsaWNhdGlvbi4NCg0KUmVnYXJkcywNCg0KLS0gDQpB UEkgTG9nbw0KCVBhdHJpY2lhIEdhbGxvdGENCjM0MTkgR2FsdCBPY2VhbiBEcml2ZSwgU3Vp

The email goes on like this for a while and ends with some more header info.

I installed Nebula and when it installed all the emails in the From field now display as:

Name, abc.123@mymail

instead of simply Name (eg Jon Doerr) as it was before. This happens in all folders. See attached image.

I cannot find how to revert to the format I had, this makes it impossible for me to use TB .... thanks a lot!

Marco

When I try to open some old messages in my inbox, they no longer open correctly, but appear as computer code connected with emails from other messages. The same messages open correctly in my phone and in my backup Gmail inbox so are not lost, but I am concerned that my laptop may be infected, though a Norton 360 scan shows no issues. Can anyone explain what is going on and whether I should be worried?

Until today, I was able to easily go to a name in the contacts sidebar by just typing the first letter of the name on my keyboard (not in the search contacts box). I am no longer able to do this. For example, if I was trying to find an email beginning with "br" -- I could type that and it would take me to the next entry in the contacts sidebar that began with "br" It kept me from having to scroll through the list all the way to the names beginning with "br" How do I get it to do this again?

I Menu app icon > Help > More Troubleshooting Information

   Under 'Application Basics' - Profile Folder - click on 'Open Folder' 

This opens a new window showing the contents of your current in use profile name folder.

   Exit Thunderbird now - this is important. 

Look for the following files and delete them.

   cert8.db - obselete file
   cert9.db - currently used file
   key3.db - obselete file
   key4.db - current used file
   logins.json - current used file
   pkcs11.txt (some people report this file missing)
   secmod.db - obselete file
   session.json
   xulstore.json 

See next comment before you start Thunderbird as you need to empty cache files.

Start Thunderbird

Add yahoo and make sure all the settings are correct. Make sure Authentication Method is Oauth and user name is full yahoo email address.

Report on results.

Modified 15 zuwɛn 2022 23:27:52 -0700 by Toad-Hall Toad-Hall Toad-Hall

   Top 10 Contributor

15/6/2022 23:26 Chosen Solution

ADDITIONAL Whilst Thunderbird is closed - after you have deleted the files mentioned previously.

access : C:/Users/ User Account/Appdata/Local/Thunderbird/Profiles/ Please note this is the Appdata 'Local' location which the computer uses as a cache. Be sure you are in the 'Local' and not the 'Roaming' Delete the contents of the 'Profiles' folder.

then start Thunderbird. keep having to reset my secure key password and tried this in "Roaming" instead of "Local" Help!

At first, the messages in the inbox were blank in the lower pane of the classic view in Thunderbird and when I clicked on them they were blank when they opened up. I tried the "Repair Folder" suggestion and ALL of my email messages in the inbox went away.

I don't know what I did but when I restarted my computer all of the messages started downloading into the inbox. I thought my problem was solved but now every received message has a long, drawn-out message of a bunch of letters and numbers before you get to the bottom of it to read the message (See screenshot below).

I have no idea what has caused this and I don't know how to get rid of them.

Any suggestions?

Joe Morgan - Piedmont, OK _______________________________________________

X-Mozilla-Status: 0001 X-Mozilla-Status2: 00000000 Return-Path: <thejoecool@pldi.net> Received: from smtp02.nrtc.email-ash1.sync.lan (LHLO mail.nrtc.syn-alias.com) (10.219.135.16) by md47.nrtc.email-ash1.sync.lan with LMTP; Sat, 14 Sep 2024 11:33:20 -0400 (EDT) Return-Path: <thejoecool@pldi.net> X-SpamGroup: Medium X-User-Whitelist: YES X-User-Whitelist: YES X-Authed-Username: dGhlam9lY29vbEBpbmZvcm1uZXQuY29t Authentication-Results: smtp02.nrtc.email-ash1.sync.lan smtp.user=<hidden>; auth=pass (LOGIN) Received: from [38.131.57.196] ([38.131.57.196:3776] helo=[10.0.0.16]) by mail.informnet.com (envelope-from <thejoecool@pldi.net>) (ecelerity 4.4.1.20033 r(msys-ecelerity:tags/4.4.1.0^0)) with ESMTPA id 7E/43-27068-9BCA5E66; Sat, 14 Sep 2024 11:33:19 -0400 Content-Type: multipart/alternative; boundary="------------yU6UfSzPUmywIW2oTSv3dGjF" Message-ID: <99304002-7fb2-412b-8786-6f86444350d1@pldi.net> Date: Sat, 14 Sep 2024 10:33:11 -0500 MIME-Version: 1.0 User-Agent: Mozilla Thunderbird Subject: I Have Called You By Name, You Are Mine Content-Language: en-US References: <310daa68-ecd7-4657-953e-7426558c02c5@pldi.net> To: thejoecool@pldi.net From: Joe Cool <thejoecool@pldi.net> In-Reply-To: <310daa68-ecd7-4657-953e-7426558c02c5@pldi.net> X-Forwarded-Message-Id: <310daa68-ecd7-4657-953e-7426558c02c5@pldi.net> X-Vade-Verdict: clean X-Vade-Analysis-1: gggruggvucftvghtrhhoucdtuddrgeeftddrudektddgleduucetufdoteggodetrfdotffvucfrrhho X-Vade-Analysis-2: fhhilhgvmecuufgjpfetvefqtfdppfftvfevpdfgpfggqdfptffvvedpqfgfvfenuceurghilhhouhht X-Vade-Analysis-3: mecufedtudenucgoteeftdduqddtudculdduhedmnecujfgurheptgfkffggfgfufhfvhfgjsegrtder X-Vade-Analysis-4: redtvdejnecuhfhrohhmpeflohgvucevohholhcuoehthhgvjhhovggtohholhesphhlughirdhnvght X-Vade-Analysis-5: qeenucggtffrrghtthgvrhhnpeefvdetveetjeeiieegtdevgfetffeiueekgfdvhfevgefgleekgedu X-Vade-Analysis-6: hefftdffffenucfkphepfeekrddufedurdehjedrudelieenucevlhhushhtvghrufhiiigvpedtnecu X-Vade-Analysis-7: rfgrrhgrmhepihhnvghtpeefkedrudefuddrheejrdduleeipdhhvghloheplgdutddrtddrtddrudei X-Vade-Analysis-8: ngdpmhgrihhlfhhrohhmpehthhgvjhhovggtohholhesphhlughirdhnvghtpdhnsggprhgtphhtthho X-Vade-Analysis-9: peehkedpmhhtrghhohhsthepshhmthhptddvrdhnrhhttgdrvghmrghilhdqrghshhdurdhshihntgdr X-Vade-Analysis-10: lhgrnhdpihhspghnrgepthhruhgvpdgruhhthhgpuhhsvghrpehthhgvjhhovggtohholhesphhlughi X-Vade-Analysis-11: rdhnvghtpdhrtghpthhtohepthhhvghjohgvtghoohhlsehplhguihdrnhgvthdprhgtphhtthhopeft X-Vade-Analysis-12: vghnshhhrgifleeftdesghhmrghilhdrtghomhdprhgtphhtthhopeetmhihhfhorhhtuhhnvgeljedv X-Vade-Analysis-13: sehgmhgrihhlrdgtohhmpdhrtghpthhtohepnhgvvggurgekuddvheejsehgmhgrihhlrdgtohhmpdhr X-Vade-Analysis-14: tghpthhtohepsghosggshihhfehrugesghhmrghilhdrtghomh X-Vade-Client: NRTC X-Antivirus: Avast (VPS 240914-2, 9/14/2024), Inbound message X-Antivirus-Status: Clean

On Tuesday, September 24, 2024, Thunderbird was auto-updated on my computer. Shortly after that, I tried to start the tax preparation program I use for preparing tax returns for my clients. I am a CPA and tax preparer. The tax prep program is called "ATX" and is a product sold by Wolters-Klewer (aka CCH), and is unrelated to Thunderbird. I can no longer access my ATX tax prep program.

When I try, I get this message: "The program has encountered an unexpected error and needs to close." I have tried multiple times, and get the same error message every time. I also get that message when I try to start ATX for previous tax years. I am sure it is the Thunderbird update that is causing this, as I have made no other changes to my computer, programs, hardware, or anything else. The ATX program worked just fine up until yesterday.

I badly need that ATX program. Please help ASAP. If someone wants to call me, my number is (775) 747-4666.

Finally, the error message I get when I try to start the ATX program has a link that says "Show details." When I click that, I get a long list of gobbledegook, but one line may be relevant here. It says: "Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it "

I have over fifty tax return to prepare before the extended deadline of October 15th, so I desperately need to be able to open my tax prep program. I am almost certain the Thunderbird update caused this, so please help fix this right away. Thank you.

Richard Schiveley, CPA (Reno, Nevada)

Windows 10 thunderbird 91.13.1 (I know ... out of date, but I tried a newer version last year and hated it.) My special address book sub categories don't work as they used to. I used to be able to right click on one of them and I got a choice to add all the entries in to a BCC field. This was great for forwarding things to a list of people with a common interest, but without sharing their addresses with all of the other recipients. It just quit doing this. If there is no easy solution, I guess I'll have to man up and upgrade! Many thanks for your volunteer work! Jack

I have been reminded by Microsoft that Thunderbird will be unable to access my Outlook account after Sept 16th. I have followed the instructions on the MS help site to re-configure Thunderbird, but when I try to change the Authentication on the outgoing server settings OAuth2 does not appear as an option. I've been using Thunderbird with no issues for years and I'd hate to lose it... Thanks Nigel

Hi there,

Everytime I open an e-mail I get a blank page and I cannot see anything. I have uninstalled Thunderbird and re-installed it. I have disabled my anti-virus and anti-spam on thunderbird. There are no add-ons or anything in my thunderbird. I have no idea how to get rid of this. Anyone that can help?

I have a situation which I just can't understand how/why it's happening, but moreso, resolve.

I have an email account setup on my server which uses a filter to catch all messages that start with a specific word (let's say beagle) followed by any number of characters (numbers or letters which are permissible using email naming restrictions (eg 123, XYZ, 12398760, Xyate1238127) followed by the domain name, let's say beaglebiggins.co.uk (so beagle123@beaglebiggins.co.uk, beagleXYZ@beaglebiggins.co.uk, beagle12398760@beaglebiggins.co.uk, beagleXyate1238127@beaglebiggins.co.uk etc) and forward them all to a single account, we will use beagle@beaglebiggins.co.uk.

Got it so far? Good!

Now when an individual sends an email, we'll say jackosmith@simpleton.org, to any of the aliases, let's take beagle123@beaglebiggins.co.uk, the email is received fine, by beagle@beaglebiggins.co.uk. So far, so good.

Now in Thunderbird, and I'm presuming only Thunderbird as it works fine on webmail and Outlook for Android, when you click reply or reply-all this happens:

To: beagle123@beaglebiggins.co.uk From: jackosmith@simpleton.org

See what's wrong? No? Then I'll enlighten you...

When you click reply or reply-all, it should say:

To: jackosmith@simpleton.org From: beagle@beaglebiggins.co.uk

... the to and from fields are the opposite to what they should be.

I've seen people mention adding identities, but when you have an infinite number of emails, this is simply not possible.

Could someone tell me a magic trick or suggest an add-on that can resolve this for me please?

I do appreciate your assistance!

Chris

Please excuse misspellings and anything that may not make sense or cause offence as the medication I take can have an adverse effect on my mind.

I am taking over a function from another person. We both use Thunderbird. He has all communication on this subject stored in a subfolder. Is there a way to transfer the subfolder to me? The alternative would be to Forward each of the messages to me but because of the number this is not a viable approach. We don't need to Share the subfolder, only transfer it.