All Products Support Forum

About a year ago, I was experiencing problems with the current-at-the-time version of Thunderbird which I have been using for ~15 years after transitioning from Eudora. After much frustration, I decided to move to the beta releases & the problem (long forgotten) went away. I thought that the stable release would catch up with me & I could revert to the stable versions one day but I understand this is not possible or advisable.

Q1 : Can I revert from v. 102 betas to the current stable ?

Q2: With the latest 102 beta 2 release (4 June 2022), all my tabs disappeared & I can not get them back. I may be missing the obvious but I can not see how to get them back. I tried reverting to beta 1 but no change. The update was done via the usual "help, about" when it prompted to upgrade. Help messages on the subject seem to refer to older versions where things were obviously different.

Clearly something went wrong & I am not sure if I can fix it myself or must wait for a fix. Any tips welcome.

I am now using gmail to collect my (multiple accounts) pop mail for me until the problem rights itself. I traditionally use pop as I am often offline due to location. This is also my first ThunderBird support question ever.

now i can't download a bunch of email messages from thunderbird to my desktop as individual pdf files like i've been doing for years, looks like they may want to download all messages to one pdf file??? not sure what they're waiting for but it's not like it was before the upgrade i'm still waiting for the fix to show me the progress of saving my files from thunderbird to my desktop if i select say 50 email messages it used to show me the progress of saving them so i'd know when it was done now i've got to got back & forth from my messages to my folder where it's putting the files to see the progress, very inefficient & confusing any help would be loved & welcomed

I have just installed the new 102 version of Thunderbird. It asked did I want to overwrite the old version, I said yes, now I have nothing in the way of informatioin or old emails. In am on a mac. Help I really hate the fact that I cannot talk to anybody live

A critically important bug!

Messages in local inbox (it is possible that the bug occurs in other or all local mailboxes too) get completely overwritten by Thunderbird 102 with parts of neighboring messages or by truncated content from the same message. The damage is irrecoverable and irreversible - original content is permanently lost. Message subject still appears in the list of messages, but in the message view pane there is no subject and no message, or just random HTML source parts of another message. Destroyed messages are OK after downloading and display correctly until overwritten under unclear circumstances. In one occasion, there was a monster message created by merging 2 messages into one - with a subject line and top part of the message header from the first message and bottom part of the header and broken content of the second message (3-rd attachment). "Folder properties"/<Repair folder> does not restore the lost content.

I upgraded to TB 102.0 today. After I checked my settings and updated my plugins, it seemed to be working fine. However, later in the day I noticed a message that TB was downloading about 880 messages in my main inbox. Of course, there are not nearly that many new messages. I searched and did not notice any new emails in the listing. However, I found that two recent messages had been corrupted in some way. I enclosed an image. When I open the message, there is not even the normal header with the different choices. There is just what appears to be a bunch of information that has been mushed together in place of this email. I found two emails like that. I right clicked on the two, and deleted the corrupted messages. Then I compacted files. For a moment, things seemed OK. Some other emails near those that would not display worked again. However, shortly after I did another compact folders, I got the same message -- downloading the same 880 emails. Now I have two new messages corrupted.

Please help! I have no idea how to stop this corruption. This account is hosted on Google Workspace. I have it set to sync only the last 90 days of messages.

My Thunderbird installation now crashes upon start. Yesterday I updated my Thunderbird to the new version, via the "About Thunderbird" menu item. It gave me the Crash ID: bp-720aa7bf-f084-4991-9b1c-8d03e0220702

I tried starting Thunderbird in safe mode, first checking the "Disable all add-ons" (still crashes), second checking "Disable all add-ons" and "Reset toolbars and controls" (still crashes).

The Home/Thunderbird/Thunderbird Crashes directed me to come to the Support forum and ask for help there. Any suggestions will be welcome. Thank you.

The TB 102 update has broken my message filters (says destination folders don't exist and throws everything to my inbox). Also, TB 102 keeps downloading old messages from my pop account that is has already downloaded creating multiple instances of the same email. I am unable to revert to the last release because TB 102 has modified my profile and I would lose all email and settings.

PLEASE fix this version ASAP!

Hi,

I did an upgrade yesterday from 91 to 102. This morning, I get a few issues. Some email messages are blank. Some have a lot of header and content code displaying that is not related to the email I am opening but from a different email message. Some emails have no HTML content but others are fine.

On my cellular device, I am using the Bluemail app and all messages are there and are fine so it appears to be related to Thunderbird 102 upgrade.

I have used Thunderbird for years and this is an issue I have never seen? I am running an IMAP account.

Thanks,

Mike

Hi, I am angry with myself because I installed this crap in version 102. Thunderbird still trying to connec to my accounts and hangs, I cannot do anything because mouse is stuck I have to force close Thunderbind in previous version I had no any problems. Does anyone is testing this software before release? Is any way to downgrade?

Two issues which started at the same time we started using Thunderbird Version 102.0: a) I and my wife are both losing messages. The body of the message is completely empty although the email provider's website still has the complete message. b) We both use the "fetch headers only" option but Thunderbird Version 102.0 ignores this option and downloads the entire message. Please help. Delano Attride

Since installing your recent update to 102.0 64 bit, quite a number of my earlier emails now show as either blank or with what appears to be lines and lines of CSS code instead of text and images. Other emails arrive just fine. Wondering if those older emails are retrievable? Some new ones arrive the same way. Thanks for assisting!

I started having problems immediately after upgrading to Thunderbird 102.0 (32-bit) on Windows 7. I suspect some of the settings from the previous installation were not transferred correctly to the new version.

First, I couldn't even get into my email server, getting the error "Server does not support the selected authentication method." After changing some of the server settings, I was able to get into my email.

Then, a couple of my message filters started throwing an error "The message could not be filtered to folder ... because adding a message to it failed. Verify that the folder is displaying properly or try to repair it from the folder properties." I repaired the folder, and then the filter seemed to work.

Now, every message going through any filter appears to be failing with this message. Literally hundreds of messages are not getting filtered and are throwing this message (I get 200 to 400 messages daily).

Is there any way to back out of Thunderbird 102.0 and repair my entire saved messages file? HELP!!!

Immediately after upgrading to Thunderbird 102.0 several of my new and existing emails began showing code in the email body (and the usual button controls are missing - Reply, Forward, Archive, etc). On one email this morning the body of the email has a few lines of code followed by the body/text from an email several months ago Running Windows 10 on a desktop PC. Also run Malwarebytes PrivacyVPN and AVG. I searched web and saw how you can "repair" a folder/email. However, when I selected/clicked on Repair it appears nothing initiated. I also saw a post to rebuild the folder by deleting the .msf files - but I could only find for send or draft and only for a couple of my (15) emails. Meanwhile on my SurfacePro 7 running Win11 and Thunderbird 91.10 emails appear correctly (that are corrupted on my desktop; including this morning's email that showed the body of another/previous email - displayed correctly on my SP7) I would appreciate any help/direction you can provide. Thank you, Mike

All of the folders are not being compacted when you do File->compact folders on the account in version 102.0.1.

It worked fine in earlier versions.

Is there a new way to do it?

Dear All, Since I updated to version 102 I cannot anymore download my email via POP protocol. Seems that others do also have the same problem !!! In fact, when trying to "Get messages" a message in the Activity manager appears "Host contacted, sending login information ..." appears (like in the attached image) and is just stays like that without doing nothing ... Can you pls pls pls fix this !!! Thank you very much in advance !!! Alex

102.0.2 (32-bit) When I start Thunder Mail for some reason it will not retrieve my mail, before when I started the mail program it retrieved my mail and put it into my inbox folder. Now it seem to hang and a little round ball keeps going back an forth. If I go to another folder and the go back to the inbox then it downloads the emails and puts them in the inbox folder. It just started this and I have never had this problem before. Any help appreciated. Steve

Dear all,

After the recent update to 102, "reply all" does not reply to all and works just like "reply". In both cases, one only replies to the sender and excludes the ones in cc. Anyone else facing the same problem? any solutions? thanks!

for about a month now I have not been able to download mail on Thunderbird for the Gmail account Configuration: imap.gmail.com port 993 SSL/TLS Oauth2 I have double authentication, the confirmation request appears on my smartphone, I confirm, insert the password on Thunderbird, accept the conditions and get the error. I also tried to change the password (on Firefox and Chrome I log in regularly, on smartphones too), with Thunderbird 102.13.0 32 bit on windows 11 no.... Below are the screenshots

Hi! I'm new here so any feedback will be taken into consideration.

I have a two-monitor setup, and when I am on my 16:9 monitor, I would like my screen to be like this:

Now, when I move my email to my second monitor that is a 21:9 ratio, this is what the screen looks like:

And it is a little annoying to need to resize my email content tab to fill the screen when my inbox is already big enough to read. I always resize it so it stays this way:

Is there an option to set the size of the inbox (rather than the email content tab) or open the email in a new tab automatically?