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I use Mendeley Reference manager in Firefox. It used to work OK. Now I get a message "Firefox blocks extensions running on PDF files". This is just what Mendeley does. How do I get Firefox to allow this to happen again?

I use Mendeley Reference manager in Firefox. It used to work OK. Now I get a message "Firefox blocks extensions running on PDF files". This is just what Mendeley does.… (read more)

I use Mendeley Reference manager in Firefox. It used to work OK. Now I get a message "Firefox blocks extensions running on PDF files". This is just what Mendeley does. How do I get Firefox to allow this to happen again?

Asked by rjhnatiuk 3 weeks ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Java not working

I have used for many years Java in Firefox to stream live a stock market app. In order to continue using that app I have to use now Microsoft Edge. I would prefer to cont… (read more)

I have used for many years Java in Firefox to stream live a stock market app. In order to continue using that app I have to use now Microsoft Edge. I would prefer to continue using Firefox. Is there a solution?

Asked by SG 4 months ago

Last reply by Terry 2 months ago

Unable to access the WEB Manager of my ARRIS SGB6782-AC Wireless Cable Modem Gateway (Error code: SSL_ERROR_UNSUPPORTED_VERSION

I need a FireFox feature that allows me to access the typical Cable Modem Gateway Web Manager addresses (192.168.0.1, 192.168.100.1, etc.) even when they have no security… (read more)

I need a FireFox feature that allows me to access the typical Cable Modem Gateway Web Manager addresses (192.168.0.1, 192.168.100.1, etc.) even when they have no security certificate.

I have been using a Arris SURFboard SBG6782-AC Wireless Cable Modem Gateway (purchased at TARGET) for over five years without significant issues. About three weeks ago my MoCA network began having issues. I tried to login to the WEB Manager of the Gateway at (192.168.0.1) using FireFox. I got the following FireFox Msg:

Secure Connection Failed

An error occurred during a connection to 192.168.0.1. Peer using unsupported version of security protocol.

Error code: SSL_ERROR_UNSUPPORTED_VERSION

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

This website might not support the TLS 1.2 protocol, which is the minimum version supported by Firefox.

I finally used an old version of "Internet Explorer" which allowed me to bypass the security warning and connect via a direct ethernet port of the gateway. Evidently someone (Spectrum claims they didn't) downloaded a different firmware version into my Gateway. (D30GW-EAGLE-1.5.4.0-GA-10-NOSH) i.e. not the factory original version. The WEB Manager interface is different, password requirements are enhanced, the MoCA feature can't be enabled, and it seems Arris no longer provides a security certificate for the 192.168.0.1 Gateway address.

Considering the complete lack of cooperation of Spectrum and Arris, I think it is unlikely that I will ever be able to recover the factory original firmware; So... How about adding an "exception" feature to FireFox settings to allow me to at least access my "unsecure" Gateway. I really don't want to go back to using IE. By the way, I wrote this on a WIN 8.1 HP laptop. My main machine is a Dell XPS8300 running WIN 10.

Thanks, Robert R. Hurley

Asked by robert_hurley 3 months ago

Last reply by numalb25 1 month ago

Thunderbird email is not recognizing my password

Thunderbird email is not recognizing my password - it has worked for years and tonight I cannot download mine or my husband's emails. It says my password does not match,… (read more)

Thunderbird email is not recognizing my password - it has worked for years and tonight I cannot download mine or my husband's emails. It says my password does not match, but I have not changed it!

Asked by rosed1 3 months ago

Last reply by Stans 3 months ago

yahoo.com e-mail account

logged in my yahoo.com e-mail account today and it will not open: box opens and message is : Secure Connection Failed An error occurred during a connection to mail.yaho… (read more)

logged in my yahoo.com e-mail account today and it will not open: box opens and message is : Secure Connection Failed An error occurred during a connection to mail.yahoo.com. PR_END_OF_FILE_ERROR The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. can anyone one help, thanks

Asked by pdtribe 1 month ago

Last reply by Terry 1 month ago

The box "Delete Cookies and Site Data when Firefox is closed" becomes unchecked every time I quit Firefox.

The box "Delete Cookies and Site Data when Firefox is closed" becomes unchecked every time I quit Firefox. Is there a way to be sure that it stays checked so that I don't… (read more)

The box "Delete Cookies and Site Data when Firefox is closed" becomes unchecked every time I quit Firefox. Is there a way to be sure that it stays checked so that I don't have to open preferences every time I open Firefox?

Asked by aiharrismd 4 weeks ago

Last reply by Terry 4 weeks ago

Whitelisting

I am trying to log on to a website in order to register a guarantee for a product I have purchased. However, when I try to log in to this website, I am booted off by the… (read more)

I am trying to log on to a website in order to register a guarantee for a product I have purchased. However, when I try to log in to this website, I am booted off by their security system with the following error messages:

Block ID: IPB17 Block reason: Your request was not allowed due to IP blocking (not white listed).

I have been trying to find out how to whitelist this site. However, if I enter the question "how do I whitelist a site?" all I get are lists of people who are trying to resolve whitelisting problems which don't seem even vaguely similar to what I need.

Where can I find instructions on how to whitelist a site?

Brian Butler

Asked by saethryd 3 weeks ago

Last reply by Terry 3 weeks ago

browser Location Issue

Hi, Whenever I'm trying to open Google adwords from firefox it's showing my location as Netherlands, although I'm in India...tried changing it many time but everytime it … (read more)

Hi, Whenever I'm trying to open Google adwords from firefox it's showing my location as Netherlands, although I'm in India...tried changing it many time but everytime it still opens up page as Netherlands.

Is there a way to change it to India. Thanks in advance

Asked by ssilvakumar0101 1 week ago

Last reply by Paul 4 days ago

  • Archived

Secure Connection Failed PR_CONNECT_RESET_ERROR

By using the last version of Firefox (74.0) when visiting a website with security connection I got the following error : "Secure Connection Failed An error occurred durin… (read more)

By using the last version of Firefox (74.0) when visiting a website with security connection I got the following error : "Secure Connection Failed An error occurred during a connection to .............. PR_CONNECT_RESET_ERROR The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem." With the previous versions of Firefox there was no such problem and I could visit the above website. So, please inform me what happened with ver. 74.0 ? By ver. 74.0 is no more supported some older security protocols which might have the above website, or this is a bug by the new ver. 74.0 ? Please inform me how this issue can be fixed ?

Asked by eladopoulos 2 years ago

Last reply by #367259 1 year ago

  • Archived

thunderbird is blocked by antivirus and "confirm security exception" does not appear.

some time ago thunderbird was operating normally. i since updated the antivirus software to a newer edition of ksos. after that, when loading i got the confirm security e… (read more)

some time ago thunderbird was operating normally. i since updated the antivirus software to a newer edition of ksos. after that, when loading i got the confirm security exception and my pop3 account was operating normally. after a week or so, i pressed the get icon two three times in order for the exception to appear. now, thunderbird starts and i dont get the notification at all, let alone save it permanently. the only way now to download email, is to exit kaspersky, not even pause protection, for the app, to download email without any notifications. if i restart antivirus, i get the connected to mail.com etc but it gets stuck there. also tried switching ports and no change... ideas?

Asked by georgeka 2 years ago

Last reply by Wayne Mery 1 year ago

  • Archived

Manage cookies on Firefox android

I want to manage cookies on android, but all I can do is delete all the ones I have or keep them all. I want to delete cookies by site, but I can't find an option for thi… (read more)

I want to manage cookies on android, but all I can do is delete all the ones I have or keep them all. I want to delete cookies by site, but I can't find an option for this.

Add-on cookie managers don't work on android - including on android beta.

How can I manage cookies, and other local storage settings by website or even individual cookies?

Asked by chris.jones-gill 2 years ago

Last reply by rcd 1 year ago

  • Archived

No way/option to automatically move mail based on Junk Status

I am currently running Thunderbird 68.9.0 (64-bit). I would like the ability to automatically move mail which has been set to Junk Status to the account's Junk folder. … (read more)

I am currently running Thunderbird 68.9.0 (64-bit). I would like the ability to automatically move mail which has been set to Junk Status to the account's Junk folder.

I have looked in the documentation and do not see a way to do this.

I have also checked the mail filters but there is no way to filter based on Junk Status which I have been able to discover.

I also looked on the Security Panel, Junk Tab. While I did see the radio button option to move the mail when I mark an item as junk, that is not what I need. The closest I saw was the check box to Mark message determined to be Junk as read.

Am I missing something? If not, then can this feature be considered for future development?

Asked by howard19 2 years ago

Last reply by benignbodger 1 year ago

  • Archived

Tags and privacy

I would like to know if the tags (important, work, personal...) applied to messages are stored locally only, or are they synced via IMAP with the email server like the re… (read more)

I would like to know if the tags (important, work, personal...) applied to messages are stored locally only, or are they synced via IMAP with the email server like the read/unread status. That is, when I tag a message in Thunderbird, does my e-mail provider see this?

Asked by tztz 2 years ago

Last reply by TonyK 1 year ago

  • Archived

Firefox Autofill Frustration, Am I doing it wrong?

I love the AutoFill feature, with some exceptions. And I am hoping someone can offer a solution, even if it is to tell me I am doing it wrong. It seems like others would … (read more)

I love the AutoFill feature, with some exceptions. And I am hoping someone can offer a solution, even if it is to tell me I am doing it wrong.

It seems like others would have a similar problem, and it is sort of difficult to explain, although I'd think there would be a simple solution. Anyway, let me try to explain...

When I use the autofill option, it is usually while placing an order, or filling out my account details for whatever shopping site, or gaming profile, etc. But I have multiple addresses I need to consider when I am shopping, and need to send the order to one or the other, instead of my regular address. Like placing an order that I want sent to my mother's address.

As anyone knows, when you change something, like the address, state, zip or phone number, you end up with several autofill entries. Like this...

First Name, Last Name (My primary info, but I can't see it in the pop-up) First Name, Last Name (My primary info, but my work address, which I also don't see) First Name, Last NAME First Name, Last Name FIRST NAME, Last Name First Name, Last Name

These pop up, all valid options, the next time you start filling out a form. Which is great, because ONE of them is the one you would like to use, but there is no way to see WHICH one points to the one you need. The first one is my normal address, phone, etc, but the autofill pop up doesn't show you anything other than the name, the second is my work, but I can't see that it is... only the name. The third might be my mom's address, but again, I have no idea because only my name is shown...etc etc etc.

Is there a better autofill plugin out there, one that lets you label them? Or some way to show more than just the name? Just showing me the same name 12 times, without any way to know what the right one to use is, kinda makes the autofill feature useless for me. If I only had one phone, or one address, etc, the feature would work great. But since I have about a dozen addresses I routinely use, each with their own unique state or zipcode, or phone number, has rendered autofill useless unless I only need the common "top" one.

I hope I've made it clear what the problem is. And no, using a unique firefox profile for each is not the answer. I'd have to log out/off firefox and switch profiles several times in one shopping or gaming session, which would only make the solution highly annoying.

It would be nice to find a plugin, or any other solution, that would let me label, or differentiate each from the other when the autofill pop-up gives me the option to fill the form.

Like... Home - First Name, Last Name Work - First Name, Last Name Mom's - First Name, Last Name Gary's - First Name, Last Name

Anyone have a solution, or feel my pain? Or am I simply doing it wrong?

ANY help is greatly appreciated.

Asked by ldw 2 years ago

Last reply by Murf 1 year ago

  • Archived

Why does Firefox feed so much data to Google?

A while back, I discovered a Google plugin hidden within Firefox. I figured maybe one thing was fine until I realized that Widevine actually did some bad stuff to your OS… (read more)

A while back, I discovered a Google plugin hidden within Firefox. I figured maybe one thing was fine until I realized that Widevine actually did some bad stuff to your OS, since it needs to access the internal OS to block screenshots and screen recordings. Today, I discovered that geolocation also uses Google servers, and in the process of turning it off I also discovered that there is this "Safe Browsing" that also uses Google. Looking even further, even some of the privacy things redirect to Google. I haven't even mentioned that the default search engine is Google. Even if Google paid you to make them the default, you could create a prompt on the first launch asking for search engine, with Google selected by default but another search engine (like DDG) recommended. All of this Google software is likely sucking on our data.

Now while writing this post, I noticed something even worse. Why are Google servers on the filter whitelists? This is uncool. I understand, maybe your website needs to detect Firefox to function correctly, and antifingerprint would break it. But WHY GOOGLE? All of this seems to be going against the goal of privacy. How are you supposed to expect a random person to go directly to about:add-ons, disable Google Widevine, go to about:preferences, disable safe browsing, go to about:config, enter the "danger" zone confidently, and delete Google from the 10,000 times it appears in the config?

Asked by matthew34 2 years ago

Last reply by philipp 1 year ago

  • Archived

Logins Protection

One I have entered Master Password, i can see all my password easily. Anyone can see them and use them. Why not implementing a feature where everytime if you want to see… (read more)

One I have entered Master Password, i can see all my password easily. Anyone can see them and use them. Why not implementing a feature where everytime if you want to see password one should enter Master Password everytime or rather implement Biometric authentication to view each password everytime

Asked by Nikunj 2 years ago

Last reply by Rick Kane 1 year ago