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Installed thunderbird for the first time. Mouse scroll wheel doesn't work in the inbox, in message view, in settings, or in calendar.

The scrollbars are visible, if I click and drag them they work, if I use the up/down arrow keys the window scrolls as expected, it's just the mouse wheel doesn't work. Mouse wheel works in other programs ex firefox.

I disabled smooth scrolling and autoscrolling but the issue persists.

I installed Thunderbird 115.0.1 on Windows 11. I configured it for two accounts. One was a custom domain managed by Google, the second an Outlook account with my Office365 subscription.

Both receive mail fine. Neither would send mail. Investigating further I found that Thunderbird never got a firewall exception. I added the exception and now the Google account sends and receives fine. Outlook will still not send.

I've removed and re-added the Outlook account a couple of times now. No joy. I have found a lot of conflicting information on SMTP server settings but currently have the queried (auto configured) smtp.office365.com server on port 587 with my account credentials for login, connection security of 'STARTTLS' and authentication method of 'normal password'.

I've tried a couple of other email clients and they work out of the box. Any help would be appreciated.

-T

Hello,

I have a task where I need to send similar important mails to 50+ comapnies. The mail will ask for important information from these companies. Therefore It cannot look like a mass mail. These companies all have been in contact with us before and we are in process of buying something from them. This is not an attemt to spam or scam anyone.

How can I manage sendeing 50 or more similar mails to an excel list of mail adresses? (maybe even with a text adressing a certain person) How can i prevent ending up in the spam folder? I also do not want to send it as BC to everyone.

Is there a built in feature like this? Or is there a way to add emails from an excel sheet to the adress book and then send to everyone in the adress book?

Regards

While away from my computer for a few days, Thunderbird stopped retrieving new emails. I noticed this when I returned. I'm using imap to download from the server. Logging in to the server via browser shows that there indeed new emails. Quitting Thunderbird and restarting results in showing old emails and a spinner (slider?) on the Inbox tab that never stops. I have not changed configuration recently (I was away when this started). I followed a suggestion to delete cert9.db, key4.db, and logins.json. Doing this and restarting changed nothing. My understanding is that this should have deleted my server password information, but I was not prompted for a password on restart. I have uploaded a snapshot of the "Troubleshooting information" tab to pastebin:

https://pastebin.com/fsB64yiu

I updated Thunderbird to Verson 115, now 115.01. The global search shows result, but when opening messages, tab is empty. Search result list is also empty. I already rebuilt global-messages-db.sqlite.

Attached error console log.

BR Stephan

I needed to change my gmail password. I went to Saved Passwords and changed the password on the account--I id'd the account by old password. However, I'm still getting the error message: The STAT command did not succeed. Error getting message number and sizes. Mail server pop.gmail.com responded: [AUTH] Invalid credentials.

The account was not an oauth account which has a password I don't recognize. Also, the associate smtp record has a different password.

How do I change the password? Do I need to change the smtp password also?

thanks carol

When Cardbook is enabled, the search (CTRL+K) lists results, but when I click on any individual search result there is just a blank tab. It works fine if Cardbook is disabled.

I have posted up to yesterday requests for help with Thunderbird to both mail.gmail.com and to Thunderbird. Part was solved by gmail but they said that for slowness to contact Thunderbird. I got a notice things were solved and this morning both the pop.gmail.com (downloading posts with Thunderbird) and the smtp.gmail.com (sending posts with Thunderbird) were fast as usual - few seconds. I sent about 35 posts and only the first took two second. This evening the sending posts from my Thunder bird (of the desktop computers - 10 posts during an hour) take about two minutes. Sending from the smartphone take a second.

Dr. Ilan Shalif (86) [removed email from public]

I am completly confused with migration, I want to move T/bird as I have it in Win 10 to a new machine with Win 11.

None of the articles make sense, the link to the "profile folder" takes me to a big list of things not recognised here:

C:\Users\R-LT-NOVA\Downloads\tfr data

The R-LT etc is the name of this machine.

Thunderbird is working fine but there is nothing under users>AppData>Roaming>Thunderbird although a "prifile" there does seem to point to the file above.

Thanks in anticipation.

I've just upgraded Thunderbird to 115.0.1 from (I think) 102. Now it fails to connect to any mail servers, either IMAP or SMTP: when trying to access mail or send it, Thunderbird just hangs and does nothing. I use Office 365. I tried deleting one of the accounts and recreating it, but it hangs at the point at which it says it's checking password. Does anyone know how I can get Thunderbird working?

Hi! Love Thunderbird to bits, and the new updated interface is sooooooooo nice! Thank you ALL!

But I can not seem to find a way to go to the Start Page, other than restarting Thunderbird.

The Go Menu mentioned in the article below is not there anymore. And I can not find a Home button when customizing the toolbars.

https://support.mozilla.org/en-US/kb/how-disable-or-change-thunderbird-start-page

Is this a me problem, or something that will be added as we go along?

My mother would like to export her very extensive address book in CSV format for safekeeping and eventually for porting it to a new email address. She recently updated to Thunderbird v. 115. I can find help for exporting address books in previous versions. In v115, under Tools, I can only find that a zip file of everything in the profiles directory can be made. Am I looking in the wrong place? Any suggestions besides downgrading to v. 102?

After reinstalling Thunderbird while trying to get OAuth2 working my saved messages since 2021 were missing. Plenty of directories with those old messsages. Found one with MBOX files with more recent dates and moved those to my new installation. That worked but they did not include all the subdirectories of the MBOX file folders.

Any likely place to find them?

(I've looked at old support threads here but can't find this particular solution even in the one labeled missing subfolders.)

Thanks.

I try to paste an image into a new email. The new image is 50% bigger than the original. This is a new problem which showed up two weeks ago. I can paste that same image in Word, text file, etc., and the size is correct. Using TB 115.0.1 (64 Bit)

Thanks, Jerry

I'm trying to get my google account working in thunderbird, but when i try to log in i would need to use my yubikey when I put it on and try to use it, it says "Chrome extention not found" there is a link to install it, but this link is a 404.

I'm on osx 13.4.1 and thunderbird version is 15.0.1 (64-bit)