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  • Archived

Custom keyboard shortcut?

I very frequently move mail from inbox to a storage folder using: Right-Click, Move to "previous folder name" Again I do this so frequently that I want to do it with a … (read more)

I very frequently move mail from inbox to a storage folder using: Right-Click, Move to "previous folder name" Again

I do this so frequently that I want to do it with a keystroke if at all possible. I installed "TBKEYS-LITE" but I can't find any docs to help me figure out how to write this mouse cmd into a keystroke.

TIA

Asked by Chip Gooding 10 months ago

Last reply by Chip Gooding 10 months ago

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  • Archived

Message list on v.115 does not update when an email is deleted.

I'm a *long-time* TB user and have recently upgraded to 115.0 (BuildID: 20230711125218) on Linux (Kubuntu 22.04.2 LTS). I have multiple accounts configured to use the uni… (read more)

I'm a *long-time* TB user and have recently upgraded to 115.0 (BuildID: 20230711125218) on Linux (Kubuntu 22.04.2 LTS). I have multiple accounts configured to use the unified folders inbox. When in that unified inbox, if I delete an email, it stays in the message list instead of disappearing, although the focus changes (the message entry line was highlighted in blue background with white text, and is now in black text on a gray background). The message pane shows the next message as it should. If i click on the message list entry line for the deleted email, nothing happens in the message pane (it still shows the next email), although the focus does come back to the message list entry line. This does not appear to happen when I am in the inboxes of my individual email accounts, but only happens in the unified folder. When I return to the unified folder inbox from the individual account inbox, the deleted message is gone. Thanks for any help.

Asked by john864 10 months ago

Answered by john864 10 months ago

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Supernova migration to live

Hi, I run TB on 2 machines. On one (running Win10) Supernova downloaded automatically, odd as I thought you had to opt in to get it. (The other running Win11 is still on … (read more)

Hi, I run TB on 2 machines. On one (running Win10) Supernova downloaded automatically, odd as I thought you had to opt in to get it. (The other running Win11 is still on v102). No problem as it looks good. (I'll make any suggestions separately.) But I'm concerned about migration as I have a lot of messages, both archived and in live folders. Judging by some forum responses version 102 should still be lurking in the background. Is that right? And if so what's the migration plan once Supernova is out of beta? And as I was about to move storage location from C: to D: for space issues, is it best to hold off until Supernova is fully live?

Asked by hectorio 10 months ago

Answered by david 10 months ago

  • Archived

Email Quota

Hve recived this Mail Quota Notification For "[email]@travhotec.com.au". [email]@travhotec.com.au" Your Mail Quota is almost full. To continue using your mail, follow the… (read more)

Hve recived this Mail Quota Notification For "[email]@travhotec.com.au". [email]@travhotec.com.au" Your Mail Quota is almost full. To continue using your mail, follow the URL below to upgrade your quota to 25GB free!

CLICK TO UPGRADE MAIL QUOTA

Note: If mail quota is exceeded, your mailbox will be deactivated and all data permanently deleted. This Email was sent to "[email]@travhotec.com.au"

The system generated this notice from travhotec.com.au. Copyright© 2023 cPanel, LLC.

Asked by trav2 10 months ago

Last reply by david 10 months ago

  • Archived

Cannot receive new email messages

While away from my computer for a few days, Thunderbird stopped retrieving new emails. I noticed this when I returned. I'm using imap to download from the server. Logging… (read more)

While away from my computer for a few days, Thunderbird stopped retrieving new emails. I noticed this when I returned. I'm using imap to download from the server. Logging in to the server via browser shows that there indeed new emails. Quitting Thunderbird and restarting results in showing old emails and a spinner (slider?) on the Inbox tab that never stops. I have not changed configuration recently (I was away when this started). I followed a suggestion to delete cert9.db, key4.db, and logins.json. Doing this and restarting changed nothing. My understanding is that this should have deleted my server password information, but I was not prompted for a password on restart. I have uploaded a snapshot of the "Troubleshooting information" tab to pastebin:

https://pastebin.com/fsB64yiu

Asked by depmco 9 months ago

Last reply by depmco 9 months ago

  • Archived

images pasted into new email too big

I try to paste an image into a new email. The new image is 50% bigger than the original. This is a new problem which showed up two weeks ago. I can paste that same imag… (read more)

I try to paste an image into a new email. The new image is 50% bigger than the original. This is a new problem which showed up two weeks ago. I can paste that same image in Word, text file, etc., and the size is correct. Using TB 115.0.1 (64 Bit)

Thanks, Jerry

Asked by HarryJarr 9 months ago

Last reply by Matt 9 months ago

  • Archived

google account, yubi key and thunderbird

I'm trying to get my google account working in thunderbird, but when i try to log in i would need to use my yubikey when I put it on and try to use it, it says "Chrome ex… (read more)

I'm trying to get my google account working in thunderbird, but when i try to log in i would need to use my yubikey when I put it on and try to use it, it says "Chrome extention not found" there is a link to install it, but this link is a 404.

I'm on osx 13.4.1 and thunderbird version is 15.0.1 (64-bit)

Asked by gorhgorh 9 months ago

Last reply by pam.distasio 9 months ago

  • Archived

Compressing/resizing images in received emails

I often get emails from people that don't know how to compress/resize images. This leads to 10+MB emails. Is there a way to shrink the images after the emails come in? I … (read more)

I often get emails from people that don't know how to compress/resize images. This leads to 10+MB emails. Is there a way to shrink the images after the emails come in? I know I can delete the image if it's attached, but that's not a great solution.

Asked by seedsca 9 months ago

Last reply by Toad-Hall 9 months ago

  • Solved
  • Archived

Suggestion: remove format toolbar for text/plain

I have all my accounts set to send only text/plain messages. But in the message composer, an entire toolbar row (disabled until editor has focus) appears at the head. It … (read more)

I have all my accounts set to send only text/plain messages. But in the message composer, an entire toolbar row (disabled until editor has focus) appears at the head. It should go away, not appear, be hidden.

What would you do if I formatted the message since the account setting is "always plain text?" Unknown.

Also, an entire toolbar line is devoted to presenting "Variables" and "Other" dropdowns. Just two buttons, both of which I will not use in my lifetime.

Removing these spurious items will make the UI more legible, less distracting, professional.

Thanks for the great products. Been using since v 1.0, along side Mosaic, Netscape, and FF.

Asked by ff.relay 9 months ago

Answered by sfhowes 9 months ago

  • Archived

Missing my Local Folder sub-folders and emails

My laptop recently crashed and as a result of this I had to uninstall Thunderbird as when I tried to open it, it told me that another session was already open and I need … (read more)

My laptop recently crashed and as a result of this I had to uninstall Thunderbird as when I tried to open it, it told me that another session was already open and I need to close the first one before I could reopen the application. However I was not able to view the opened session, nor close it, hence why I uninstalled Thunderbird and downloaded a new version. The new version has been successfully apart from I am not able to see my emails stored in the Local Folder. I have located these on my drive but not sure how to reconnect them, plus not all the folders are showing.

I have attached images as follows: 1. Shows Thunderbird view with server folders and emails and nothing in the Local folders 2. Shows my Server Message Storage directory 3. Local Folder Message storage directory 4. Profiles found on my PC - Under C:\Users\myname\AppData\Roaming\Thunderbird\Profiles there are 2 profiles 5. My real profile mail local folder view - This has my Local Folders in the Inbox.sbd but not all are shown as folders, others are File or MSF File. Filepath is C:\Users\myname\AppData\Roaming\Thunderbird\Profiles\a6jo5zdd.default\Mail\Local Folders 6. Profile InBox data - 7. The other Profile Inbox data view which doesnt include any of my local folders and data

I have attached pcs and would appreciate any assistance to reinstate my Local Folders data so that I can see it. Thanks.

Asked by Rosalie.Connarty 9 months ago

Last reply by Rosalie.Connarty 9 months ago

  • Solved
  • Archived

Email not sending intermitantly, Have to resend almost every time. CAUSE: Avast outbound scanning.

I have been struggling with this for months. I really like Thunderbird but I have tried everything. Receiving emails works fine, it is just the SMTP that hangs. I will h… (read more)

I have been struggling with this for months. I really like Thunderbird but I have tried everything. Receiving emails works fine, it is just the SMTP that hangs. I will have to abandon this and go to outlook if I cant resolve. It Does eventually go but it takes a couple tries. The examples given, I resent and it was fine.



Running: Time of this report: 11/2/2023, 07:29:33

  • Machine name: DMF1
  • Machine Id: {B975F495-EF2D-485D-BE61-50AC33ADAE65}
  • Operating System: Windows 11 Pro 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
  • Language: English (Regional Setting: English)
  • System Manufacturer: Dell Inc.
  • System Model: Inspiron 3580
  • BIOS: 1.25.0 (type: UEFI)
  • Processor: Intel(R) Core(TM) i3-8145U CPU @ 2.10GHz (4 CPUs), ~2.3GHz
  • Memory: 16384MB RAM
  • Available OS Memory: 16258MB RAM
  • Page File: 10308MB used, 8381MB available
  • Windows Dir: C:\Windows (Windows 11)
  • DirectzX Version: DirectX 12
  • DX Setup Parameters: Not found
  • User DPI Setting: 120 DPI (125 percent)
  • System DPI Setting: 96 DPI (100 percent)
  • DWM DPI Scaling: Disabled
  • Miracast: Available, with HDCP
  • Microsoft Graphics Hybrid: Not Supported
  • DirectX Database Version: 1.4.7

I have avast! AV (All Exceptions For Program and Ports) EMAIL Server Office365

Asked by Dewy Meadows 6 months ago

Answered by Dewy Meadows 6 months ago

  • Solved
  • Archived

Supernova removed any way to return to Start Page

Hi! Love Thunderbird to bits, and the new updated interface is sooooooooo nice! Thank you ALL! But I can not seem to find a way to go to the Start Page, other than rest… (read more)

Hi! Love Thunderbird to bits, and the new updated interface is sooooooooo nice! Thank you ALL!

But I can not seem to find a way to go to the Start Page, other than restarting Thunderbird.

The Go Menu mentioned in the article below is not there anymore. And I can not find a Home button when customizing the toolbars.

https://support.mozilla.org/en-US/kb/how-disable-or-change-thunderbird-start-page

Is this a me problem, or something that will be added as we go along?

Asked by Seetee 9 months ago

Answered by sfhowes 9 months ago

  • Solved
  • Archived

Found old MBOX files but they do not include subfolders - where might they be

After reinstalling Thunderbird while trying to get OAuth2 working my saved messages since 2021 were missing. Plenty of directories with those old messsages. Found one wit… (read more)

After reinstalling Thunderbird while trying to get OAuth2 working my saved messages since 2021 were missing. Plenty of directories with those old messsages. Found one with MBOX files with more recent dates and moved those to my new installation. That worked but they did not include all the subdirectories of the MBOX file folders.

Any likely place to find them?

(I've looked at old support threads here but can't find this particular solution even in the one labeled missing subfolders.)

Thanks.

Asked by symonjim 9 months ago

Answered by christ1 9 months ago

  • Solved
  • Archived

picking up mail for just one account

Hi , Ver 115.00 I can t find the way for a shortcut "pick up" mail just for one account... There is "pick up all accounts" but not a specific one... thanks Pierre … (read more)

Hi ,

Ver 115.00

I can t find the way for a shortcut "pick up" mail just for one account... There is "pick up all accounts" but not a specific one...

thanks

Pierre

Asked by Pierre 10 months ago

Answered by Lampros 10 months ago

  • Solved
  • Archived

ungrouping messages

I have a folder containing messages sent to/from a company (two different contacts). When I go to that folder I want to be able to see the individual messages. Instead, I… (read more)

I have a folder containing messages sent to/from a company (two different contacts). When I go to that folder I want to be able to see the individual messages. Instead, I see them by conversation (each item summarizes multiple messages). That's not how I want to see them. This changed very recently from the default of individual messages and I don't know how or why. How do I reset this please?

Asked by rjdegraff 9 months ago

Answered by rjdegraff 9 months ago

  • Solved
  • Archived

Problem sending emails with Thunderbird with Microsoft Outlook Office365 account

I run Thunderbird 102.13.0 (32 bit) on W10 Home. After Thunderbird updated late last week I have been having problems sending emails with my work Microsoft Outlook Office… (read more)

I run Thunderbird 102.13.0 (32 bit) on W10 Home. After Thunderbird updated late last week I have been having problems sending emails with my work Microsoft Outlook Office365 account (no such problems up to last Thursday 13 July) : Emails with just a couple of words in the body arrive but with nothing in the body. Emails with just a couple of words in the body and a text file attached arrive but with nothing in the body and without the attachment. Emails with just a couple of words in the body and a Excel file attached fail to send at all (error message). No such problems sending emails via the Office 365 web portal. I have Exquilla installed and its licence is current. Tried removing the Outlook account and re-installing it, but this made no difference. Temporarily disabling my ESET NOD32 AV software made no difference either. Tearing my hair out. Would anyone have any ideas on how to fix this ?

Asked by ejbax 10 months ago

Answered by sfhowes 10 months ago

  • Solved
  • Locked
  • Archived

Thunderbird Gmail OAuth2 failing with Thunderbird detected a potential security threat and did not continue to accounts.google.com

TB version: 115.1.0 (64-bit) Windows 10 (corporate laptop) Fresh laptop, fresh install of TB. When trying to connect email@example.com (not really my email), TB correct… (read more)

TB version: 115.1.0 (64-bit) Windows 10 (corporate laptop)

Fresh laptop, fresh install of TB.

When trying to connect email@example.com (not really my email), TB correctly detects that my domain is hosted at Google, configures IMAP and SMTP for OAuth2, and pops up the window to authenticate.

Instead of an authentication prompt, I'm met with this error:

URL: https://accounts.google.com/o/oauth2/auth?response_type=code&client_id=<CHOMP>aq8lmia8j<CHOMP>.apps.googleusercontent.com&redirect_uri=http%3A%2F%2Flocalhost&scope=https%3A%2F%2Fmail.google.com%2F+https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fcarddav+https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fcalendar&login_hint=user%40example.com

Text: Did Not Connect: Potential Security Issue

Thunderbird detected a potential security threat and did not continue to accounts.google.com because this website requires a secure connection.

Asked by matt193 9 months ago

Answered by matt193 9 months ago

  • Archived

Can't save attachments in Thunderbird 115 on MacOS Ventura

Hi, I've installed Thunderbird 115.0 over my old version (Thunderbird 102.x) and all works fine except the ability to save an attachment. I tried clicking on "Save", ch… (read more)

Hi,

I've installed Thunderbird 115.0 over my old version (Thunderbird 102.x) and all works fine except the ability to save an attachment. I tried clicking on "Save", choosing "Save As..." from the menu and right-clicking on the attachment but I don't get a dialog to choose the location.

I'm assuming this is a bug but if there's some setting I need to change, I'm happy to do it.

Thanks for any help!

Asked by firefox1638 10 months ago

Last reply by firefox1638 10 months ago

  • Archived

Search does not work in TB 115.0.1 with CardBook enabled

When Cardbook is enabled, the search (CTRL+K) lists results, but when I click on any individual search result there is just a blank tab. It works fine if Cardbook is disa… (read more)

When Cardbook is enabled, the search (CTRL+K) lists results, but when I click on any individual search result there is just a blank tab. It works fine if Cardbook is disabled.

Asked by mail1790 9 months ago

Last reply by Roland Tanglao 9 months ago