All Products Support Forum

Hi Firefox, An outsider called Seburo closed a very important thread, fooling around about where to find help doing nothing to fix the issue. I am adressing to the ones who can send this issue to Firefox (seems it closed the ways to reach for some users or issues and that's such a shame for such a corporation!) please send this below to the ones who can upgrade at least the nightly version.

Here is the issue in the sample: https://drive.google.com/file/d/1MrT9y43yrHwF5wgrUALd7m_UaumwQYKv/view?usp=sharing

Take note that it doesn't matter if its with addons or not, nor beta/nighly versions. It matters only this site (SoundCLoud) while switching windows or turning off the screen (Android 11). Also it doesn't allow activation of third party equalizer apps, that on other sites like online radios or YT are woking! Same problem on other/older Xperia or Android 11 devices! Only problem in Firefox (needed/used most because of addons!)...

Thank you in anticipation!

I can login to post in this Demoncrat filthy forum, but I can't login into Firefox Sync in Android because it says my account is blocked. Crappy management, crappy software.

Wo finde ich das Benachrichtigungsfeld im Firefox Browser für Android?

Die Ansicht wie im Screenshot bei den Neuerungen : Standardbrowser im Benachrichtigungsfeld Setzen hab ich bei mir nicht. Auch weniger und andere Symbole.

Gruß Schäfer

Please tell me how to go back to Firefox "regular" or Ff Beta from Ff Nightly for Android.

I can't stand not being able to bookmark easily and *especially* miss adding bookmarks to my home page(s) and the endless update is interruptive. My phone is very slow as it is. 

Thanks. I am afraid to migrate Firefox "backwards" from Nightly to beta or just ordinary. I lost all my bookmarks a year ago by uninstalling Instagram which somehow wiped out Firefox as well.

Many thanks.

Hi, I missed my two-step login, I do not have any device logged in. All my passwords were stored in this account, I desperately need it, please send me the recovery code again if possible

edited email from public and search/spam bots view as there was no need to post email in public.

I got a new phone (new model as the old one - a replacement) and set up Firefox Sync on it. However, I haven't been able to get my Sync account to fully recognize this new phone.

When I go to Settings > My account and select "sync now", nothing ever happens. It always says "last synced: never". Bookmarks aren't synced. I can't change what syncs with the new phone, as they're greyed out (perhaps since it doesn't think the new phone ever synced?). When I try to go to the Synced tabs menu (next to the open tabs and private tabs), it just says "please enable tab syncing". Pressing the "Sync" button will make it say "Syncing..." but nothing changes.

I can change the name of the new phone in my account, and this is recognized by other devices synced to my account.

I had taken off my old phone from the sync account. I thought something was weird with my account. I tried adding the old phone back on and... it works fine. Bookmarks sync, tabs can be sent.

I've already tried: Clearing Firefox app cache on new phone = didn't work. Uninstalling Firefox and reinstalling it on the new phone. Signing into Sync again. = didn't work. Signing out of all devices on my Sync account, then signing in to my main computer and then new phone = didn't work.

What is wrong with this new phone?

Hello

A few months ago, Firefox on my Android ebook reader (Likebook Ares, Android 8.1.0) started to render transparency channels in black (see images: comparison Firefox/Vivaldi). Any clues why this is happening?

Thanks for any help! Michael

When clicking on local hyperlink to a PDF-file, like: href=photos/xxx.pdf .. i have to chose how to open, I useAdobe Acrobat, then firefox crashes. JPG works fine

is there a configuration to solve this or what to do? I appreciate all the help I can get.

Thank You

Over the last few days I have been getting a sign in with Google prompt on most websites I visit. Please refer to the photos. This looks identical to the Google generated promt, however in my Google account settings I have this option turned off.

Is this a Google bug or a Firefox thing? With all the other annoying popups these days, this is just another irritation frustration to view a website.

I want to sync my android phone with my desktop PC. I follow the instructions on the phone and scan the QR code on the PC and then I always get "missing oauth parameter.channel.id" Bad request.

Please assist.

1. ¿Qué hay que hacer para cambiar la imagen del perfil en Firefox?

1. ¿What do I have to do to change the profile picture in Firefox?

2. ¿Hay alguien capacitado para instruir al respecto paso por paso?

2. ¿Is there someone trained to instruct on this step by step?

When I clicked Firefox from the “Share via” apps list, it just goes to random apps. It’s rare that this happens but it’s kind of frustrating.

This also happened to Fennec F-Droid, which is a Firefox-based browser and others like Mull, Iceraven etc.

I screen captured the error to make it more clear: https://streamja.com/49ldz

I recently made the (apparently) foolish decision to allow Firefox to upgrade using the Play store App. This is on a Galaxy S8 running Android 9. Firefox 109.2.0 was installed and upon opening the App, all of my user data was gone. No tabs, bookmarks, saved passwords or other settings were available.

This is unacceptable. There appears to be no way to recover the lost information, but I am opening this case to determine if there is a recovery strategy. Of course, I don't really want to run version 109.2.0 and will revert back to something that works without losing data as soon as the missing data is recovered.

I'm not sure why the Firefox Devs seem to think that user data is a disposable and unimportant item, but I would encourage a full review of their processes to determine why they have failed so badly.

In the meantime, if anyone has a method that might be used to recover the old profile data, that would be very helpful.

Some notes: 1) No, I don't use Sync (or whatever they are calling it today) because it is a security risk in my view to have any third party including Mozilla know my bookmarks. 2) about:profiles does not work. 3) I'm not sure what version was installed earlier, but AdBlock Plus was working fine, so it may have been a year or more since my last update.

Thanks in advance for any help you can provide.

Why won't Firefox work on Android phones? Always defaults to Google/Chrome so I can't login to apps and pages that only Firefox knows the passwords. How can I open apps and pages on Android phone using Firefox as default browser?

I run ff on both desktop and mobile. I watch youtube on both. On desktop, no problems. Add ons include adbock for youtube. On mobile, I can see the thumbnails but when I attempt to play the video, I get "invalid response recieved" error message.

I've disabled the adblocking software thinking that was causing the problem, but nope. No change.

Whats up? Is Youtube attempting to force us to use their mobile app rather than accessing it through a browser?

used to rum firefox on Phones and Tablets .. for years ...

but if I try to update on T906 Phablet (2 years old ... and FIREFOX was working good!) .. it works NO longer

Any idea

When trying to play videos within YouTube, I want to use desktop mode instead of mobile but when you select full screen, it doesn't properly fit. in the phone (has a zoomed in look). resolution and speed aren't an issue, but full screen doesn't work in desktop mode.

Many Websites Have Timer/Countdown If I Minimize FireFox While That Countdown Is Running Then That Timer Gets Stuck But In Other Browsers The Timer Works In Background Too... Please Fix This...I Am Not Supposed To Look At A Trash Website Countdown Timer For 30Sec/60 Second