All Products Support Forum

Hi,

My apps are automatically updating so I cannot tell what triggered these crashes. But Firefox now crashes continuously, as soon as I start the app.

I am running an up to date iOS 15.6 on iPhone XS.

It is impossible to use Firefox on my iPhone, not even for one second.

I hope you can fix this.

I constantly used the auto fill for credit cards, but went to pay for something and it didn't auto fill so I went to settings and there is no auto fill section under privacy and security?? WTH??

I am experiencing constant crashes while using Firefox app for iOS. The error message is the standard “Well this is embarrassing” message with no additional context. It appears to be occurring when sync is enabled - when I have it disabled I don’t experience any crashes, or at least so infrequently that I don’t notice it. While syncing is enabled however it crashes no matter what I am doing at the time, and as frequently as every couple minutes. The version in settings is Firefox daylight 102.1. I have uninstalled and reinstalled a couple times but the issues persists.

Hi, my Firefox on my iPhone was updated on the latest version (116.0), and upon opening it after the update, I realized all of my open tabs were completely gone! This includes the private browsing tabs, which typically persisted from opening to opening of Firefox. Every tab, both normal and private browsing, is now gone. How can I restore them? I've *never* had any issues with any prior Firefox iOS update before!

This is critical to me; thank you for your help in any way, whether that be it through my synced account (which also lost the open tabs, from what I can see) and/or anything else.

When I have a pdf file displayed, there is no way to save it. I found a workaround on this forum (using share/copy and then paste in the files app), but this does not always work. Also in that thread, it was noted that the issue has been resolved, but this is also not (always) the case. Case in point: when traveling to Germany, because of corone, one has to register at einreiseanmeldung.de. This is a questionnaire, which in the end produces a pdf which has to be saved in order be be allowed access to the country. However, both the button giving access to the file and the displayed file itself give no way whatsoever to download it in FireFox for iOS (or rather iPadOS). Moreoever, one cannot just keep this tab open, as a link in the pdf has to be clicked to upload a test/vaccination result, and this link also cannot be opened in a new tab. In the end, due to the issues with FireFox, I had to reregister on this webpage (via a different browser), which may lead Germany to believe two people are entering and to send me double the forms.

Please add thus very basic functionality!

Hi. I have several folders in the Bookmarks Toolbar. After selecting a bookmark from a folder, the next time I go into Bookmarks, I am taken back to the main Bookmarks page and I have to go to Bookmarks Toolbar and select the folder all over again. This was broken 2 releases ago. Please fix !!!

Whenever the firefox app is opened (opened after crashing, after i swipe up to close it or sometimes randomly) it keeps opening a new tab every single time even though i still have a tab open and was on it previously.

How do i stop this because it’s seriously getting on my last nerve?

Latest update broke usability of Firefox. Firefox no longer remembers which tab I was on before I moved away from it. It’s opening a new tab and don’t even get me started on the button movements.

There should be some minimum usability studies a product must do so that they don’t mess up too badly.

Help me please !!!!

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Search tool for saved passwords on iOS won't populate searches. When I go to Firefox settings to passwords it shows all of my usernames and passwords, it saves them just fine. But when I need to search for a password for a specific site, I enter that site in the "Filter" bar and Firefox reads back "No logins found." Now if I scroll and scroll to find the password, sure enough, there it is. For some reason Firefox will not populate search results in my passwords. I have found that if I type letter by letter very slowly (G *wait for G to populate*, O *wait for "GO" to populate*, O *wait for "GOO" to populate) that it will sometimes work.

Firefox is as up to date as possible. And I am currently updating iOS to see if that helps (as of 12/27)

I checked community and tried every single suggestion like; I did disconnect all devices and reconnected desktop version first and then synced with my iOS one, didn't work for me.

So I installed the Window Titler add on. First the Firefox main general toolbar menu didn't work, which was fixed by closing down every window and Firefox and re-launching.

Now though when I use Yahoo in Firefox, I can't reply, forward or select ANY of the buttons to action an email. Other buttons work. But if I launch Yahoo in Safari they work.

Problem happened exactly as I installed the add-on. Any ideas what's going on?

Hi I used to often use the Firefox Translations (by Mozilla Firefox) add-on to translate web pages in the browser. It was the one in the screen shot below. It was brilliant and a couple of days ago it disappeared off my screen. When I opened a French webpage there was no button at the top to translate and all I get now is the option to copy and paste 1000 characters into a box! I cannot find the original one - unless this has replaced it? In which case, not happy! The other was much better. Can anyone help me get the original again or recommend something similar? Thanks