All Products Support Forum

I'm using Focus on iOS. I have recently changed the password for a frequently used site, but Focus always cues me with the obsolete password. I can go into Lockwise and get the right one, but is there some way to clear this cached old password? I use Firefox and have it synced between iOS and Windows versions. It does not have this issue because the Firefox menu has a clear site data etc. option. How can I do this for Focus? Thanks.

Just updated Firefox to version 112.2 on my iPad which has iOS 15 Did the update via the apple App Store. Relaunched (restarted) Firefox and ALL tabs that were open are Gone! I can’t find the “restore previous session” option anywhere.

Can you tell me where to find it? How do I get the previous session back?!?

I’ve been using Firefox for years. Firefox not starting up after the update with all the previous tabs open is devastating to me. I need to get the previous session restored. Please help

In choosing a search engine, I found out from the directions on Firefox focus how to add them. But when they gave the string for Wikipedia, it did not work. I was wondering if any knew the accurate one and also is there a webpage that gives search strings for many apps or web pages? When I did a search under “Wikipedia Search Engine String”, I didn’t see a web page that offered it and I couldn’t find it on the Wikipedia site. If someone doesn’t mind, can you give me the directions on how to find them? I would be very grateful.

I literally have no idea how to use it. The moment I click to close ad on many websites, the website redirects me. In other browsers, new tab opens which I can just close. However, here I need to return to the previous website, which sometimes even doesn’t work from ad website. How am I supposed to go through closing ads so that I can finally start, e.g. watching a video?

As far as I am concerned there is no way of opening multiple tabs on this browser, which means there most likely isn’t option to automatically open links in a new tab.

Will a mozilla tech install the vpn for me? (I'm not very good at the tech) I have windows10 and use Firefox. Assume Focus is an up grade to firefox. Does it offset the need for a vpn?

Especially for some sites, such as the Washington Post, when attempting to clear Focus by tapping the trash can, Focus freezes, then (both) the iPad or iPhone go black with a small spinning circle, rebooting to iPad's/iPhone's entry screen. This started happening recently, in early 2023, after updating iOS. Very very very (did I say "very"?) annoying. If this is not a current Focus bug report, it should be.

Hello,

I am having the hardest time trying to add a bookmark in firefox focus for ios. I have done it in the past and somehow that option can no longer be found and the three dots are missing from the top of the window. How could something so essential and common be so difficult to find? Am I just missing something so obvious??? Bottom context menu does not have it, holding down menu on page does not work, three dots are missing. There are no other menus which would provide actions. I am really struggling with how difficult it is.

Thank you.

Yesterday (6/30), on my Mac, a notification appeared with an "invitation" to try/get Firefox Focus for Mac. Before I could get to it it "went away." How can I follow up on this?

Hello. For quite a while now, probably a year or so, I have not been able to see icons in Facebook when I use Focus on my iPhone.

I'm running iOS 16.6 currently, and Focus 119.0 (17290).

I am attaching screenshots of what the Facebook page looks like. All of the icons are just little squares, which is kind of annoying when trying to navigate. The navigation *works* -- it's just not showing on the page.

Is anyone else having this problem, and do you have any suggestions for fixing it?

Thanks very much!

To day 07.09.2023 at 12 Mid Day electricity went down. I was in the process of buying via internet at my PC the" enhanced tucking protection shield of Firefox. , I was several times over the past month reminded that it EXPIRED and needs renewal I gave details of my credit card, but am not sure if the transaction got completed. Because afterwards I could not find any trace of this transactipn at my PC and at my Firefox account, I am questioning ,if it was legal ?. Why is the " enhanced trucking protection " at present NOT LISTED between Furefox's products? please clarify.

Was it a legal transaction or a scam ? Was it completed or abounded ?

Please help to entangle these issues

My phone crashed while I was on Firefox Focus (for iOS) and was in the middle of writing my mom’s obituary on a website. Is it possible to find that website on Firefox Focus? Is there a cache of recently visited websites? 😢

My email: [email address]

I would like to no longer use Firefox focus on my iPhone. How do I delete it from my App Library?

It doesn’t have proper internet accountability software built in.

HI IM A COMPLETE NOVICE ,I RECENTLY SIGNED UP TO FIREFOX V P N BY ANUAL SUBSCRIPTION, BUT IM WORRIED DAILY NOT KNOWING WHETHER MY VPN IS SWITCHED ON AS IM PLAGUED ALL THE TIME FROM WIN 10 TRYING TO USURP ME TO THERE BROWSERS ECT, IM SORRY I DONT LIKE THERE BING BROWSER, SO HOW DO I CHECK AND VISUALLY HNOW IF MY FIREFOX N P N IS ON OR SWITCHED OFF BY WINDOWS 10 TRYING TO CON ME, PLEASE ADVISE REGARDS WILLIAM

Hi CS Team,

Could you tell me how to add more tabs/ windows, please? I’m using Ipad and it’s only could use 1 window in this browser. I tried to switch between desktop view and mobile view, but didn’t see any difference. Please refer attached screenchot. Thank you in advance.

Regards,

I was looking up a Kinder candy product called "Happy Hippo" yesterday afternoon, and briefly surfed around a website for a weird American supplement company with the same name that also came up in the search results. (Just out of curiosity trying to figure out what the supplement they were selling even was.)

That supplement company subsequently showed up in my inbox this morning offering me a discount code. And to state the obvious: I ABSOLUTELY did not give this sketchy supplement company my email address while on their site.

I would be alarmed to find any company tracking me to my inbox after simply browsing their website for less than two minutes, but for it to happen after using Firefox Focus, I'm also dismayed.

I've already unsubscribed from their mailings and sent a strongly worded email about the invasion of internet user privacy, but half the problem must also lie on Firefox Focus' end. I don't know who can look for bugs or loopholes that would have let this happen, but hopefully reporting it here will start that process.