All Products Support Forum

Just updated Firefox to version 112.2 on my iPad which has iOS 15 Did the update via the apple App Store. Relaunched (restarted) Firefox and ALL tabs that were open are Gone! I can’t find the “restore previous session” option anywhere.

Can you tell me where to find it? How do I get the previous session back?!?

I’ve been using Firefox for years. Firefox not starting up after the update with all the previous tabs open is devastating to me. I need to get the previous session restored. Please help

In choosing a search engine, I found out from the directions on Firefox focus how to add them. But when they gave the string for Wikipedia, it did not work. I was wondering if any knew the accurate one and also is there a webpage that gives search strings for many apps or web pages? When I did a search under “Wikipedia Search Engine String”, I didn’t see a web page that offered it and I couldn’t find it on the Wikipedia site. If someone doesn’t mind, can you give me the directions on how to find them? I would be very grateful.

My tracker count is stuck at a number since January. Is this number calculated from # of Focus visits to the same sites, or specific/ new site visits to add to the count? Should (and how can I) clear this count?

Thanks

Will a mozilla tech install the vpn for me? (I'm not very good at the tech) I have windows10 and use Firefox. Assume Focus is an up grade to firefox. Does it offset the need for a vpn?

You have firefox focus browser, firefox focus browser (beta), firefox focus beta for testers and firefox focus nightly (early access). I tried all 4 of them but i couldn't find any difference between the 4 types of firefox focus. So i was wondering why does those 4 exist if there is no difference or am i missing something?

I have encountered performance issues on my webite Gulfcareerz.online while using Firefox Focus for Android. I've noticed significant delays in page loading and occasional misalignment of elements. Are there any specific steps or configurations that can be implemented to enhance the browsing experience on this website? Your insights would be greatly appreciated. Thank you!

Hi, I have an account with https://www.theguardian.com . On iOS 16.4.1 with the latest Firefox Focus as of today 25 April 2023 (112.0) I kept getting sign-in failures because of Google Captcha issues. Initially I thought it was an issue with Google or the Guardian but this was lasting for many days. I could sign in fine using Safari on Mac Venture 13.3.1 . So I finally had the idea of disabling the content blocker - Firefox Focus, and then the Guardian's sign in page with the Google captcha worked fine and I was allowed to sign in on Safari, plus the iOS app The Guardian as it is using Safari for signing-in. Please fix this. Thank you

Especially for some sites, such as the Washington Post, when attempting to clear Focus by tapping the trash can, Focus freezes, then (both) the iPad or iPhone go black with a small spinning circle, rebooting to iPad's/iPhone's entry screen. This started happening recently, in early 2023, after updating iOS. Very very very (did I say "very"?) annoying. If this is not a current Focus bug report, it should be.

Video play screen goes blank when rotating to landscape. All controls disappear, sound continues. Blank grey screen is locked in landscape position with no. Only solution is force-close and reopen. Android One UI 5, Android 13, Samsung S20+ 5G

I can't figure out why Firefox Focus for Android is opening Amazon links by default. It isn't set as the default browser, as far as I can tell it doesn't have anything set to open by default. Usually I have the option to choose which browser to open a link with because I have multiple browsers installed.

I'm using a Galaxy s22 Ultra running Android 13. Any suggestions would be appreciated

The onscreen Keyboard lags on both an iPhone and an iPad. I tried restarting the app and the devices and tried reset the keyboard dictionary. The issue persisted. The Keyboard doesn’t lag anywhere else.

Is this a known issue?

Hello,

I am having the hardest time trying to add a bookmark in firefox focus for ios. I have done it in the past and somehow that option can no longer be found and the three dots are missing from the top of the window. How could something so essential and common be so difficult to find? Am I just missing something so obvious??? Bottom context menu does not have it, holding down menu on page does not work, three dots are missing. There are no other menus which would provide actions. I am really struggling with how difficult it is.

Thank you.

Hello Mozilla community,

I've been a dedicated user of Firefox Focus for its privacy-centric browsing experience. However, I feel like I'm only scratching the surface of what this browser has to offer in terms of protecting my online privacy.

I'm interested in delving deeper into the privacy features that Firefox Focus provides. Could someone please share some insights on how to make the most of features like tracking prevention, automatic data clearing, and the overall enhanced privacy settings? Are there any lesser-known tips or settings I should be aware of?

Moreover, I'm curious about the compatibility of Firefox Focus with various platforms and devices. Does it function similarly across desktop and mobile? Are there any differences in terms of privacy features or settings between the two?

I believe that by learning more about Firefox Focus, I can take better control of my online privacy and security. Thank you for sharing your expertise and helping me make the most of this fantastic browser.

I have made two Complaints to Google!! I explained in Detail that i have Stopped the many Google Play Store Permisions and why? I installed Google Go and gave the App all the Permissions it asks for! I downloaded it from Google Play! Their own site! I was amazed to see a question Do Not Use This For Search? Then i changed search engines as Google were Emailing me Non Stop! So i put focus as my Default Browser and they would not let me Backup my Phone but i have a 2nd email even though my main email for 35yrs is the same? Then if i dont give Permissions to Google Play Wallet wont work and on it goes! Its Blackmail pure and simple i never asked for thd App to begin with? Do i change everything back??

Videos in portrait play normally, but whenever they are rotated to landscape or fullscreened, they just display a gray screen. Audio still plays correctly but video does not work

Ever since the past week or so, when watching a video and rotating my phone to landscape, the video will not expand to landscape. There is a very tiny box center mid at the top that is the video but the the full window is gray. I have pixel 5 with up to date android.

I used the "add to shortcut" a few times and indeed I have a few items in the Firefox focus home. Now when I open the menu it never shows the "add to shortcut" option. Does anyone know how to fix it?