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  • Archived

What are you doing with Firefox browser. Have been using it since the 90's with very little trouble but in the last six months it has become hopeless. Just constant dropouts, but switch to Google Chrome and it's perfect. please fix this problem. .

What are you doing with Firefox browser. Have been using it since the 90's with very little trouble but in the last six months it has become hopeless. Just constant dropo… (read more)

What are you doing with Firefox browser. Have been using it since the 90's with very little trouble but in the last six months it has become hopeless. Just constant dropouts, but switch to Google Chrome and it's perfect. please fix this problem. .

Asked by krodger48 1 year ago

Last reply by MaxLen 1 year ago

  • Archived

Email Sending Failure

With just 2 email addresses that I have been using for years, I suddenly get this Undeliverable message when attempting to send emails using Thunderbird: "The mail cli… (read more)

With just 2 email addresses that I have been using for years, I suddenly get this Undeliverable message when attempting to send emails using Thunderbird:

"The mail client submitted this message with bare line feeds, which cannot be sent via SMTP protocol DATA command and receiving system does not support BDAT"

I can receive emails from the 2 addresses fine, I just can't send to them through Thunderbird. When I sign in to Hotmail Outlook Live I can send and receive to these addresses with no problem.

I'm stumped! Any ideas? Can I reset Thunderbird?

Thanks

Asked by karnup 1 year ago

Last reply by Bernie Firefox 1 year ago

  • Archived

Unable to access many sites, which I could previously

Until recently my browser accessed all the sites I have used for years and now I cannot access them. As an example the message I receive is "You don't have permission to … (read more)

Until recently my browser accessed all the sites I have used for years and now I cannot access them. As an example the message I receive is "You don't have permission to access "http://booking.jetstar.com/au/en/booking/select-flights" on this server".

Reference #18.62052017.1660274157.1f6107dd Other sites like my banking site I can access freely on Edge but cannot on Firefox. No error message in that case, just says error try again. All this started after I loaded Norton. I have had them look at the system, and they have, but also point out that it is not them as I can access the site from Edge. I have looked at the help page and their are thousands of people with the same query but no fixes! As a long term supporter of Firefox I am disappointed that I now have to use Edge to do most of my business. HELP

Asked by arf112 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Some of the YouTube videos are not being played in Firefox (in chrome same video is working fine)

I have been observing an issue since a month that- a few YouTube videos are not being played when it is opened in Firefox, whereas the same videos are working fine in oth… (read more)

I have been observing an issue since a month that- a few YouTube videos are not being played when it is opened in Firefox, whereas the same videos are working fine in other browsers. The videos are getting loaded by the time, and the captions are also visible but no picture is visible and no sound. First I thought, may be it's an issue of the AdBlocker (uBlock Origin) that is enabled in my browser, so I disabled it and tried again, but still the same problem.

One of the videos I'm having issue with- https://www.youtube.com/watch?v=W_lzMUGgeYg

Please help, it's too irritating :(

Asked by salmanhere101 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

MacOs contact group was working on TB 101 and does not work with TB 102

Hi, Up to previous version (TB 101), I could send emails to any group from my MacOSX contact list which appeared in send field and I used this all the time to select mail… (read more)

Hi, Up to previous version (TB 101), I could send emails to any group from my MacOSX contact list which appeared in send field and I used this all the time to select mailing lists. Now the send to a group fills automatically like before, but sending fails with message "groupname <grouname> is not a valid address" Maybe, if it cannot be fixed soon, and the new address book does not feature MacOSX group sending I wsih to get back to previous version of TB where it worked fine. I attach screen captures, my version of TB is in french language Thank you

Asked by etienneli 1 year ago

Last reply by Wayne Mery 1 year ago

  • Archived
  • Archived

Thunderbird taking up vast amounts of C drive (67.8Gb)

Hi everyone, I am far from a proficient T-bird user so stick with me... My C. drive has a massive amount of space being used by T-bird, over 67Gb. My account is the onl… (read more)

Hi everyone, I am far from a proficient T-bird user so stick with me... My C. drive has a massive amount of space being used by T-bird, over 67Gb. My account is the only one on this machine and it is hosted with Inmotion Hosting. I've confirmed with them that they see me as an IMAP account and my settings are IMAP also locally. I did find under settings in Sync and storage a setting for 'Keep messages in all folders for this account on this computer'. The check mark is checked so it will be keeping all messages. Under Advanced (to choose which folders are 'kept' locally, there are options for all of my folders, some are back to 2014. My question is if I uncheck this box so that the files are not kept locally, will it for some reason expunge the files from the servers within Inmotion? My hesitation is due to talking to them about 14 months ago and I was given erroneous info on POP vs IMAP and subsequently some emails being lost on a corrupt PC. I'm a bit gun shy to execute the unchecking and then the delete of the huge local file.

File path is:: C:\Users\Practice Manager\AppData\Roaming\Thunderbird\Profiles\kn769u8t.default-release\ImapMail\secure251.inmotionhosting.com

The secure251.inmotionhosting.com is the big pig with 65.4Gb.

Any insights and help would be greatly appreciated.

Asked by aaron60 1 year ago

Last reply by Wayne Mery 1 year ago

  • Archived

Small bug of Thunderbird only shown under Windows 11

I use Thunderbird since years. Non problem, I'm very happy with it. Two days ago I upgraded my PC to Windows 11, and when I send some emails from one of my three accounts… (read more)

I use Thunderbird since years. Non problem, I'm very happy with it. Two days ago I upgraded my PC to Windows 11, and when I send some emails from one of my three accounts, while copying it in the relevant folder, the shown windows is cut on the right, as per my attached snapshot. Small defect indeed, but... :-)

Asked by pagamar 1 year ago

Last reply by Matt 1 year ago

  • Archived

Javascript

I had to add Javascript because one of my accounts need Javascript to open. After installing Javascript and allowing for all to be 'true', I still get this message when I… (read more)

I had to add Javascript because one of my accounts need Javascript to open. After installing Javascript and allowing for all to be 'true', I still get this message when I try to open a 'show blocked content' in my email.

"The address wasn’t understood

Firefox doesn’t know how to open this address, because one of the following protocols (javascript) isn’t associated with any program or is not allowed in this context.

   You might need to install other software to open this address."

I never had any problem before installing Javascript. Thanks for any solutions.

Asked by jalnet1 1 year ago

Last reply by leesambo73 1 year ago

  • Archived

Appdata Roaming for Thunderbird exceeds 35 gb

My wife's C; drive is nearly full, and part of the problem is the TB Roaming folder under AppData under Users. On my PC this folder is 16MB, but on my wife's is over 35GB… (read more)

My wife's C; drive is nearly full, and part of the problem is the TB Roaming folder under AppData under Users. On my PC this folder is 16MB, but on my wife's is over 35GB!

How can I reduce the size of this folder?

thanks,

Asked by tkaufman1 1 year ago

Last reply by Wayne Mery 1 year ago

  • Archived

Google search hangs until I clear cookies which fixes it, then hangs again soon after

Google search hangs until I clear cookies which fixes it, then hangs again soon after. I've tried clearing cache as well. I've also gone through my extensions and gotten … (read more)

Google search hangs until I clear cookies which fixes it, then hangs again soon after. I've tried clearing cache as well. I've also gone through my extensions and gotten rid of anything that could cause issues. I disabled duckduckgo (see attached pic of my current extensions). I'm also updated to the latest version (see pic). It's also happening on my desktop and my laptop pc's. I do IT work and computer repair professionally and I'm out of things to try here! Can you help me with this issue?

Asked by zachfarrell 1 year ago

Last reply by rv 1 year ago

  • Archived

Thunderbird E Mail

My installation was updated as of 11/17 to ver 102.5 but the update message completed on 11/19 since I have automatic background installation set for my option. I curren… (read more)

My installation was updated as of 11/17 to ver 102.5 but the update message completed on 11/19 since I have automatic background installation set for my option.

I currently am not able to download any messages from my provider to the any of the 3 inboxes set up under the installation. The get messages button does not do anything. My provider has a POP server and I am unable to send any mail outbound either; the message is that the SMTP server is unavailable or not accepting connections at this time.

Tech Support from the provider denies any server problems and in fact, in using a web browser connection to the mail server, all the incoming mail is visible and can be accessed.

Any ideas on what fixes I can make to restore the ability to see current mail in TBird??

Asked by henrykell1 1 year ago

Last reply by Wayne Mery 1 year ago

  • Archived

i cannot send emails from Thunderbird

I am unable to send messages from Thunderbird This is the error message I receive Sending of the message failed. An error occurred while sending mail: Unable to establis… (read more)

I am unable to send messages from Thunderbird This is the error message I receive

Sending of the message failed. An error occurred while sending mail: Unable to establish a secure link with Outgoing server (SMTP) smtp.telstra.com using STARTTLS since it doesn't advertise that feature. Switch off STARTTLS for that server or contact your service provider.

I am not tech savvy so dont know what to do to fix it

Asked by susanmooney7 1 year ago

Last reply by sfhowes 1 year ago

  • Archived

Connecting to non-ssl site on localhost failing after upgrade to 108

I have a local app on my machine hosted on port 80 using a non-encrypted HTTP connection. Tonight I upgraded my Firefox browser to version 108 and I cannot for the life o… (read more)

I have a local app on my machine hosted on port 80 using a non-encrypted HTTP connection. Tonight I upgraded my Firefox browser to version 108 and I cannot for the life of me figure out how to allow this connection. Before the upgrade, it worked perfectly fine, after the upgrade it tells me it was unable to connect but in the address bar I see that it's trying to connect to HTTPS Even though the bookmark is HTTP. If I remove the s from the address bar, it still refuses to connect. The chromium-based browser on my computer will connect to this site without any trouble, as will the legacy browser. This seems to be a problem introduced in version 108 and I have no way around it. Has anybody else experienced this problem? I don't want to write a sloppy bug report so I'll probably just wait for someone important to have this problem and the next release will probably have it fixed, but it's pretty annoying having to open up my chromium based browser in order to access this one local URL.

Asked by Nathaniel Lee 1 year ago

Last reply by Dropa 1 year ago

  • Archived

I KEEP TRYING TO GO INTO MY E-MAIL AN IT WILL NOT LET ME. SAYING NOT RESPONING

I KEEP TRYING TO GO INTO MY E-MAIL AN IT WILL NOT LET ME. IT KEEPS COMING UP SAYING NOT RESPONDING. I AM NOT SURE WHAT TO DO. THE LAST DAY I WAS SENT ANYTHING WAS 11/25/2… (read more)

I KEEP TRYING TO GO INTO MY E-MAIL AN IT WILL NOT LET ME. IT KEEPS COMING UP SAYING NOT RESPONDING. I AM NOT SURE WHAT TO DO. THE LAST DAY I WAS SENT ANYTHING WAS 11/25/2022. I KNOW THAT I NEED TO GO THOUGH MY E-MAILS TO GET RID OF A BUNCH OF THEM TO FREE UP SPACE. CAN YOU PLEASE LET ME KNOW WHAT TO DO. THANK YOU IN ADVANCE SHERRI LENZ PHONE [removed phone# from public] HOME OR [removed phone# from public] CELL

Asked by snt1226 1 year ago

Last reply by Wayne Mery 1 year ago

  • Archived

"start with previous tabs" is no longer possible

Hello, I'm teaching German as a foreign language - both f2f and online via Zoom. Up until recently I could call up the websites I would need for the online training, turn… (read more)

Hello, I'm teaching German as a foreign language - both f2f and online via Zoom. Up until recently I could call up the websites I would need for the online training, turn off the computer to save power and when I started it again the next day, all the tabs from the previous session would automatically reappear when I started Firefox. But now I cannot click the option "Open previous windows and tabs". I really don't want to completely delete this program and start from scrap because I'm scared I might lose all the bookmarks I collected for my job over the years. So could you please help me fix this problem without having to resort to drastic measures? Thank you so very much, kind regards, Silke Eckelmann

Asked by eckelmanns 1 year ago

Last reply by cor-el 1 year ago