All Products Support Forum

• When I try to print a webpage using Firefox, the page enlarges 4x and therefore I only get 1/4 of the webpage on an 8.5 x 11 sheet. If I change my browser to Chrome or IE, it prints correctly. If I scroll to the bottom of the Firefox Print Dialog window and select "Print using system dialog" it also works correctly.
• I have the zoom set to 100 and the Print Dialog paper size set to Letter, It is set to print to page width, I tried it with Scale 100 but it didn't help. I also went to about: config and checked that the paper size and scaling were set to 1.
• The the picture of the Print Preview looks exactly like should be when printed, but when it is sent to the Lexmark S505 printer the size is too large.

Since I print 50-100 individual webpages a week, I cannot use Firefox if this can't be corrected.

Thanks, Randall Win7 Pro

I just downloaded Thunderbird on my new computer (HATE Windows Mail). I use gmail for my email. My mail DOES get sent out, but DOES NOT save to my SENT ITEMS folder. It starts the process, but cannot finish. It seems to get bogged down and can't complete.. How can I fix this?

This problem appears on MacOS 10.13.3 but NOT Linux Mint 19.3 (Tricia).

Repeat-by:

1. Start here:

       https://www.cnn.com/

That page should load cleanly.

2. Now click on "Live Updates", which is the top entry in the middle column of that page, and as of 3 April 2022 11:20 AM EDT takes you to:

       https://www.cnn.com/europe/live-news/ukraine-russia-putin-news-04-3-22/index.html

On MacOS, that page loads and is momentarily visible; then the page/tab it's loaded in goes blank. On Linux, that page loads as expected and remains visible.

Notes:

The problem did not happen with Firefox 88.0.1/MacOS.

The problem does not happen with Firefox 98.0.2/Linux, i.e., it appears to be specific to MacOS.

The problem remains whether extensions are enable or disabled (one a time or all at once).

The problem remains after the cache has been flushed and pages have been reloaded.

The problem remains after Firefox has been (completely) shut down and (cleanly) restarted.

The problem does not happen with Chrome/Chromium on either MacOS or Linux.

The problem also happens on *some* other pages on CNN's site (but not all) and on *some* (but not all) pages of other sites but there doesn't seem to be a pattern that explains which URLs exhibit it and which don't. This suggests that it's not privacy settings or extensions or anything like that, because there's no reason for those to vary from page to page within any one site.

If I'm VERY fast on hitting the "X" that stops a page loading/rendering while in progress, and I get the timing just right, I can catch it before the page/tab goes blank. So it appears that Firefox is in fact fetching all the content and can render it, but then for some reason is blanking the page/tab once that's done.

The attached screenshot shows what the problematic page (from step 2 above) looks like on Linux. On MacOS it's blank, so I didn't include a screenshot of that.

Greetins, There are times when I can not use google to search things, it kept telling me "Server Not Found". Although accessing the web directly worked. I tried to googling on another browser, and it worked just fine. Any idea why/what might cause this? I never touch firewall settings so everything should be on default settings. Thank you

This is the third time I've lost all my passwords (and logins) since the beginning of the year. I had over 200 when I lost it the first time. I've entered over 75 since then and today I just lost those. Fortunately, I had a backup of my profile. The old "key4.db" and "logins.json" files I had didn't work, although they have a significant size. In fact, looking at the "logins.json" using VS Code I see the logins are there but they don't display in the "Settings > Privacy & Security". How can I get access to them when this happens again. I was able to restore the profile from several days ago so I'm not completely in trouble.  :-)

On the news web site I regularly follow videos are not displaying correctly for a long time now - they start and then freeze. In addition, from time to time, embed video content is not existing. I would like to underline that the content is appearing normally when I use Microsoft Edge.

This is one of the pages: https://rs.n1info.com/vesti/eps-negira-da-je-nabavljao-opremu-za-prisluskivanje-istraga-strogo-poverljiva/

I'm no longer able to a particular website: https://www. bdo.com.ph onFfirefox. However, I'm still able to do so on other browsers, specifically Chrome and Edge.

The error message I receive is:

"Secure Connection Failed

An error occurred during a connection to www.bdo.com.ph. PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…"

Please assist.

So even on a unprotected machine, some webpages VERY slow to load but not all. My internet provider, Virginmedia, is also my email provider and sometimes this email homepage times out. Had the same problem with win 10 and did think, wrongly, that installing win 11 would cure this. It did not. Any ideas on this. A good friend is a computer tech so you can get technical. In `task manger` anti virus etc has been stopped.

FF VER 99.0 64 BIT BASE UNIT

Logged into https://www.expedia.com/ the home page tries to open but a second or two later I see a blank, white screen. I "Turned Enhanced protect off" Expedia page still blank I open GOOGLE and Expedia works perfectly

I've been noticing lately that Firefox takes a while to start loading pages after it requests a restart or recovers from a crash.

I've followed all the advice in the forums including disabling session restore, but the problem persists.

It seems to be doing a lot of disk activity when it restarts either after requesting a restart or if it crashes and I start it again.

Anything I can do to address this issue?

I have had a problem with Gmail since yesterday April 13, which was the same day my browser updated to 99.0.1. I'm using a Windows 10 machine.

Gmail is displaying the "Oops… the system encountered a problem (#001)" error message and will not load my inbox. Other websites in Firefox load fine (including other Google apps like Drive and Calendar), and Gmail works fine in other browsers.

Hello, i am trying to import a public key. on the OpenPGP Key Manager, i select file->Import Public keys from file but i get the message: "Importing the keys failed"

I use Thunderbird 91.8.0 on windows 10.

my OpenPGP log is this: 2022-04-15 14:31:28.690 [DEBUG] armor.jsm: Enigmail.locateArmoredBlock: 0, 2022-04-15 14:31:28.691 [DEBUG] armor.jsm: Enigmail.locateArmoredBlock: blockType=PUBLIC KEY BLOCK 2022-04-15 14:31:28.691 [DEBUG] key.jsm: getKeyListFromKeyBlock

and nothing else.

The public key is this:

mQGNBGB0F7gBDADGkSvjulmdxY58N/QmTNH2Sr5kfRjSec2+GS4CWFRk3rQFyat2 Xv6AUX/9cYuRkL1sYtOF1xp6iyUcMrvOuEbLNsQbeHSCaC2ZTRahfzM0UVNAWkf8 knAjoC7IzCyMAbr3FQxd29flrXhAFmQklotuAGrHbQQprMaBuzY9KzfSnU/OxwtW s9HR9sRfAQsKd1edig3YyS6ZHjr6lJlaae+HfZCDcSKGo9IBmX5uHzHuspneqgeE /970IJvrtpmMusTsBO30zOiRMCGrrI2rOO7/rEZrfVysSHy2BxQg2qaZH2EkvIGh l0FM8wwIYkvw8Be2/Arc/XbLwweYgrpL/oBUwYCv5D6Q9K6XPTXDnBMmGinaI3D7 A4kr5AP6d1L9QiDZ4xUduNuoWOr9IWnc50/dhWsrkoxjuvC+NMudkrRluXegXjDj v3NxEQ55lO4kprKxl+rXPrL5aXTtajPYNYkGwnGu1bYW+qB/RX17Jv7t7x5JI0aF cGCsQTUb79+9OkcAEQEAAbQsS2Fzc2VtIENIT1VBWUFLSCA8a2Nob3VheWFraEBu YW5veHBsb3JlLmNvbT6JAdQEEwEIAD4WIQQjMPbHK1ck0iXq5Z3G3N+sLQsFnwUC YHQjUgIbAwUJEGMVeAULCQgHAgYVCgkICwIEFgIDAQIeAQIXgAAKCRDG3N+sLQsF n2QTC/95Pw+SbA6s3bIkDPypFs8El91Xux77FjZKZj7HlUJU5cx13D1kuukDny96 F4a2mI0/CeJjrM182/fGE0FOWSK+MKMgP1EyvnWslCQUnOgMo7w7G9CzWmug3oyG 9PuBHTopVhSUUUBO6iEoGiVneJm0ZJ/pMwb5mDJSdmERNYOkspeO0fX/L4L0bFos FyYNR+h/n+TH5rAj+bwChsENL6npmx0xtxDcm1tstajeFZAgLnPD508gOZVIXTxj oTZ9tkmSY5Fc81o62IU2WJcZPrULuJ21JkTcTJoXzwHLUj51M3m7J4i4pour02fB n4DHcnv35Si67LNhJFx89NsRt8rm5H3AHPnJHw786LJNWVyUXMYNdclhTdlu3alf iT/32dr6VWV9z3OXPLStQYFeRMj7HIJZq5CP66WcgSKenH+quDUIkoe98AWbWDIe d7qV466y3LoQEKoOTgrrstCXvtuadDYpdRzWtYrOIKJDZQBjd6E0mjClG6+JWc1f lD+FjMK0Lkthc3NlbSBDSE9VQVlBS0ggPGtjaG91YXlha2hAbmFub3hwbG9yZS5s b2NhbD6JAdQEEwEIAD4WIQQjMPbHK1ck0iXq5Z3G3N+sLQsFnwUCYHQXuAIbAwUJ EGMVeAULCQgHAgYVCgkICwIEFgIDAQIeAQIXgAAKCRDG3N+sLQsFn42EC/0ehPfE zAJKpZcHPfP6Gl4jeF8yc1ZihZ8mRQYMVuVNirNvENBf4tdyHV3hQkqF1Zys/CQQ R1xmvf0r3ofH7sAywiVBro7ehfJuRErKdXTcOHiukZDhaRCsTMld5Q41eh8e7mpi hk7xA+BUGmQiz74YhHdjBNr932tKr/43QFUatIZRoPuwsm/0ig8jJMIidSqKZJDf D4NEarRkKMEUATXHcgAXMhculHhtlBZpKs3LCvGiu2TTqy+W/ZBESXyieKfknxrz aGWx4riaiDWZvESbeCyxThBP5Vs0gmpxkZFpYEbHkl2B8JvNewjFfKITBHcHP+vG WfsbYeC7xVyvnWux1fo1c/HBOXQzzbzUVRAKm4IFw1WXiNf1syuk8rBPz0P/EpWu Xv5Vr2tHGFyzgmSADA+4kdo2NzFVR6WyPLc9X9JmMwJnHhMYQQl/ff8wNyZ5c0Zh cwhxt1qijl9NgVssbXj10oxC9FDwX2hCK3QPiduKUcvm2rkZ+px4FXtcyPe0Mkth c3NlbSBDSE9VQVlBS0ggPGthc3NlbS5jaG91YXlha2hAbmFub3hwbG9yZS5jb20+ iQHUBBMBCAA+FiEEIzD2xytXJNIl6uWdxtzfrC0LBZ8FAmB0JBECGwMFCRBjFXgF CwkIBwIGFQoJCAsCBBYCAwECHgECF4AACgkQxtzfrC0LBZ+GUwwAsG1rm67i4N3Z yhiUy4w8e86U1/djd3JhWjUBB4L1gSWUWEdTXfdjBb3hmEwuhjhgc8nGuXA6YbYF ANswLhD51ATxoaNefp3V2hl+WKayAiF6s2W5UJ+mqSfdiXchErV4bnd5hWx2PCOg Tk91T4WOu3IHG+6bfdhpqLoiHbIXypjsAtfjQq2D/+r5UvMJPecy0q2O2lBNgKLc HS2wDJWscOy81XMgrmjjqtFVSBO+b5tYq6hn/Ao7pA0RULjrWvnlVBRuawFLRvNL 1fASjF+kH5OODHRu7V5BkFV1mIlJvHhbjEzCk0vGz5m6DhwmyQntIKj70xsOnEKO IuxOyXLJR+ayFNrZsDjlz3+D6VXXo6ab6g7uCbVIE+wYTSwdWOwgoHug3lpWdkb8 Hrr4HvdoQ/evWasJw/qsMrAVN9M4azwxxbfn4Mw4SR1UoII+KDM4UN4ESNDqAC// 8lvBvpyyDdtHbvCMgkFiPppaGgn1EAogGVxghkGdofUcxcVdkYTluQGNBGB0F7gB DACrOqQVtSIE6Tuc2w6QxxoYtF2OTN1lMxP86BC3J18g0nUZTiNRZjOdQ4Rv83mY sfcyHzlF0H1jCM+9ZUYfFhxW6E+Kta+RpGwEE/md0tbDARVZw1sj/s8BlXV7mW+T AXrebuSclnO+E3X+OM39lNCuO9KzGizKEmQyNQN1Rdeow76E3z7pAk6oJHBxiyNv fiCxMlK9ycCxO6cYT53Nnc9MoKf17kzODXnaDf/YL6x3Utq2arznTiHe+O0YT40z rpo1zGOd3/qU4Y3QTwLMTIDcrVU/+WHi0qzox+n1DM07QoADJtjBAEbRYmgu5vTd kg3OM1gHuG1Yzk40lnkHx6wLaSzSEsYReYEl39LQFFZhghb2Xl+b8gUUcCTs2Q2B 91vaTt9pNuK1Wz32yVRN5Wvj4dKh+h/9mfc03bHxOuvCmR9Xkr9EhCVrbRObHTRS rwcMFK2P6C43SxYxp11oFOBt2UXUaS7D77mYW45rdZHEiA+ZZJdlcEE3QuFI/Imo jOkAEQEAAYkBvAQYAQgAJhYhBCMw9scrVyTSJerlncbc36wtCwWfBQJgdBe4AhsM BQkQYxV4AAoJEMbc36wtCwWfCtIL/RWtLYhcfeOjUCW+MwyUKlpFn9smx74Uqioy 0nEeISZoPS9BzquetSJMU3RcZzCM3RCuKvbxmYnEpYg9Tg/M4xlFipsbUR6DPNFt ZapUWKCkQovoovn60CBGdo/yBkOdSQHitc5h7rFnHb9JFs76UPhHHP40uGkpuQe/ YQbGriReoS/puTakcb5YoNNKCKIdhtMJhVHDskpZkMOBKe/N+QfsOS/pHQj110Ib bZs6EeVFSd2jICbWz0jkc8sWyMI0eq1YqS+RuA5U9y+I01xukH8d5e3m8P9a/wAa vFudPGK6/YHYxOFSBYSS8r98utlZvDiSakywsEbSa7eC3Ui1Hiuo9geVe968/kVq dpTFMs+deJXnPC5lFd5gduvFLgcUo9TYdj/zCLyekF8sO62gsbRqvooorCdIvJBi 5TjXVWbn+PO3TLEilWQh4sBy4AO06sTM5CRHRcuCBB9+3PlztZWIDJUfWMzDSRsj S+5FfEFv/M5by8vQ1MwCkLBowaBsNg== =/0So

Can you please help?

Hi Firefox team,

First of all thanks for this amazing product.

I hope you are aware that drag and drop to Outlook 365 (online version) on Firefox browser v99.0.1 is not possible.

Regards,

I am trying to sync my two computers together and I now find one of them is effectively locked out because every time I try to sign in I get the message - "Blocked by content security Policy" so how can I fix this?