All Products Support Forum

Thanks guys for screwing up my day with your latest update. I used to be able to download a .pdf and opening it in my ,pdf reader. I NEED to do this for tax reconciliation purposes. Now your crappy program has decided to open .pdfs in itself and I cant get a downloaded copy any more. What the hell was the programmer thinking? Yes I have gone to Applications and checked that it is set to my .pdf reader. Please fix this before I get fined by the tax office.

You somehow have old, outdated information in your system. Your new browser requires me to log into a facebook account I closed 10 years ago. My password for my current account named, "VangiePangie", now opens a closed account named "Evangeline Custis". I no longer have access to my VangiePangie account with any password. So, I no longer want this new upgraded Firefox account. I want to have my old Firefox account as a default on my desktop. Right now it's an icon at the bottom of the screen, and I can only use it to open one thing at a time. Please give me back my old Firefox browser. I'll struggle with Facebook to get my password to work on my VangiePangie account. I have access to the VangiePangie account right now, because it was never logged out in my old Firefox browser and is in my Bookmarks. But if I am forced to log out, or if Facebook does a security check, I won't have access ever again. Please help me with this. Below is my VangiePangie Profile pic.

i had to rebuild my laptop computer and set up firefox on it, set up/turned on sync and the browser does NOT match the broswer srttings on the desktop where the sync comes from. bookmarked weblink icons only show up when a new tab is opened and vanish once a website is opened, icons for bookmarked weblinks on the bookmarks bar are generic wireframe globe-like-icons only, the custom firefox colour setup i struggled to create over the course of several weeks does not appear at all, nor does the dark theme. how then do i get this to -really- syc???

I am using firefox 120.0 version. I use OneDrive extensively, but now when I open a folder and type my info to search on. It no longer works. I have cleared cache. I have uninstalled/reinstalled. Power off/Power on my system. Confirmed I am using the latest version. The search on OneDrive works in Chrome, but I prefer using Firefox. Any other suggestions I can try?

Thanks

Since the latest Firefox update a few days ago, I am not able to log into my Outlook/Webmail account; nothing happens.

I can access it on google chrome but not on Firefox.

I've tried almost EVERYTHING offered to enable restore the "open previous windows and tabs" function ... to no avail. Very frustrating since I usually leave important tabs open for work. HELP!

I can't seem to access one website that I used to visit daily: www.leftwinglock.com

I have no issue with any other site that I visit daily, and my co-workers are able to access that site so it is not down.

Is there something in my settings that is preventing me from viewing this site now?

Thanks.

What can I do to prevent Firefox from keeping me out of certain websites and showing this error message: Firefox Can’t Open This Page

To protect your security, www.ganjingworld.com will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new window.

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I can log into preply.com with Chrome and Edge, but always have problems with Firefox. I was able to log in once, but after that, I can't log back in.

Recently I had to reinstall Windows, and saw the opportunity to try getting this to work. Installed Firefox, but *before* I logged into Mozilla Sync (so I'm working with a 100% fresh installation with no history of having Firefox installed) I tried to log into preply.com. It worked. Then, I log myself out and try to log in again, and once more, I can't log back in. I'm attaching a screenshot of what I see when I try. Please note -- I have no bookmarks, no extensions, no addons, no browser history. Everything is tabula rasa.

I found this page:

https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords

and followed it to the letter, meticulously, to no avail. I still can't log into the site with Firefox. Chrome and Edge, yes. Firefox no. I only have Edge because I can't uninstall it. I only have Chrome for situations like this, where Firefox doesn't work. Firefox is my main browser, and I really, really would like to figure out what's happening. I can't understand how this problem persists when the browser is freshly installed; I haven't imported one bit of data yet from my sync account.

Can someone more experienced than me please help?

I want to find to get rid of this or find the source of this so I can delete it.

In "about:policies" there are 2 Active Policies: "DisableTelemetry", and "DisableDefaultBrowserAgent" Also, in "about:policies" I'm not sure if it's related, but there is a long list of policies there too.

After a update my browser was running very slow, I'm not sure what I did but my whole browser, including history and bookmarks and add ons reverted back years. But I have a whole folder of Old Firefox Data which is from today.

How do I get this back on there and get everything back to normal?

After years of shopping online with Tesco using Firefox suddenly I can no longer log in to Tesco.com. Just get 'Access Denied. You do not have permission to access------etc' I am sure that this happened after the last update of Firefox ! Tesco say its not their problem and the problem is with my Firefox browser. Please advise.

I'm having the exact same problem as what was originally mentioned in this post from 4 years ago.

The "chosen solution" was to exit firefox through the hamburger menu, which I find to be absolutely ridiculous. You mean to tell me that even though I close EVERY OTHER APPLICATION either using the "X" close button or a custom keybinding that I've set for my own personal convenience, firefox requires me to exit through a menu every time in order to make it behave the way I've told it to? No. Absolutely not. If I tell firefox that I don't want it to save my last session, that means I DON'T WANT IT TO SAVE MY LAST SESSION. If I've deselected the "open previous windows and tabs" option in the settings, then under no circumstances should it be trying to open my previous windows and tabs.

I've tried the suggestion to change the value of browser.sessionstore.max_resumed_crashes from 1 to 0. The problem persists, I assume because firefox considers being closed using the close button to be a "crash", which is interesting.

I the other suggestion further down in the thread was to set browser.sessionstore.resume_from_crash from true to false, which will prevent firefox from recovering a session from a crash. This is hardly an appropriate solution. I want firefox to resume my last session if there is a legitimate (key word LEGITIMATE) crash, because my session was closed against my will due to something that went wrong. Being able to recover my last session in such a situation is nice. I do not, however, want firefox to resume my last session when I explicitly closed the last session myself, which would be the difference between a crash recovery and restoring a previous session. If no crash occurred, I don't need a crash recovery, and aside from a crash, I don't want my previous session to be restored.

Are there any solutions to this at all? Because this is one of the biggest reasons why I stopped using firefox. I want to come back to firefox because everything else that's worth using is either dog shit, or Chromium-based (i.e. also dog shit). However, I find this broken feature to be somewhat of a security issue. If a bad actor somehow gains access to my system, I don't want him to be able to open firefox and have access to my last browser session because I closed firefox using a keyboard shortcut instead of closing it through a goddamned menu.

Updated FF Tuesday evening and noticed first on Wednesday when unable to log in to my Tesco food website. Access not allowed from this server or some such. I tried to use the Tesco feedback form and then got alerts both from Avast (saying it was infected) followed by FF refusal to connect. I tried safe mode and removing and adding FF.exe to Avast without change. I reset FF without change. MS Edge allowed access to all these sites without a murmur.

Today i can get to Tesco main site but still not Feedback.

Also my local Synolgy NAS now has a warning that it is dangerous to access from FF. Nothing has been changed in its set up or security. I can and do override and access everything

Something in the Tuesday update has caused this clash. I did think at one point I also saw 120.0.1 being offered but that may have been my confusion.

Happy user of FF fro many years and do not want to change.

I have Firefox as my browser on my laptop. Today I have been getting numerous pop-up messages from McAfee (which I do not have- I use a different web defense app) saying I need to renew my subscription or virus detected. Nothing I do gets rid of these pop-ups, which keep coming back (see example below) . How can I stop this from occurring? HELP!!