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  • Archived

Mysterious pinned tabs keep appearing in my browser (for random somewhat spammy-looking websites). How can I stop them?

I've been noticing for the last month that after a few hours in a browser window, I'll suddenly have a pinned tab for some random website. Some for promotional things, ot… (read more)

I've been noticing for the last month that after a few hours in a browser window, I'll suddenly have a pinned tab for some random website. Some for promotional things, others in languages I don't understand, etc. At first I downloaded a webpage blocker, blocked the ones that were pinned, and deleted the tabs. However, after a short while (an hour or two) they would appear again in pinned tabs only this time it would say website blocked.

I uninstalled and reinstalled firefox in hopes that would solve the issue, but it is still happening. I unpin the tabs and delete them immediately after I notice them, but they keep appearing. I really like using Firefox and use it often for work, but I'm concerned for my personal and work security. What should I do?

Asked by estina 10 months ago

Last reply by Terry 10 months ago

  • Archived

brower hijack winbigdrip.life

Hello I've been hijacked with winbigdrip.life. i've tried do do it following you tube casts but it doe not work. Can you help me get rid of it ? Br JMNaudin … (read more)

Hello

I've been hijacked with winbigdrip.life. i've tried do do it following you tube casts but it doe not work. Can you help me get rid of it ?

Br

JMNaudin

Asked by JMN 10 months ago

Last reply by Paul 10 months ago

  • Archived

Authentication Key

My computer crashed and I had to reset my account. For some reason the password that I was 99% sure was correct didn't work so in order to change my password it said I n… (read more)

My computer crashed and I had to reset my account. For some reason the password that I was 99% sure was correct didn't work so in order to change my password it said I need an authentication key. I didn't recall getting one of those so I reset my password (even though it said on the screen I would only lose things like passwords and history). I of course lost all my bookmarks that I've been collecting for the last 20 years. And as life goes I've now found the authentication key. My question is can I get anything back now that I have that key or all my bookmarks are forever deleted?

Asked by aliciamcg13 10 months ago

Last reply by Dropa 10 months ago

  • Archived

Picture-in-picture player umutes itself

I am using Firefox's picture-in-picture player to watch a livestream on Youtube. When I use the mute button on the PiP controls, it will unmute itself after a few seconds… (read more)

I am using Firefox's picture-in-picture player to watch a livestream on Youtube. When I use the mute button on the PiP controls, it will unmute itself after a few seconds. Instead, I have to find the browser tab and mute it in YouTube's player. Would be nice to have a this resolved as the mute button on the PiP player is more convenient to use. Thanks, I appreciate this cool feature.

Screenshot is just to indicate the mute button I'm referring to - hard to capture the problematic behavior in a screenshot.

Asked by RyanB 10 months ago

Last reply by kwresrch 10 months ago

  • Archived

How to pin extentions

After you "improved" the extensions, I can't find a way to pin my password manager to the toolbar. I use it ALOT so there is a huge inconvenience to have to click the ext… (read more)

After you "improved" the extensions, I can't find a way to pin my password manager to the toolbar. I use it ALOT so there is a huge inconvenience to have to click the extension button to se it every time. Tell me how I can have it pinned. If this is not possible, I am quitting Firefox!

Asked by Unknown 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Archived

How to migrate from chrome on another computer to firefox on "this" computer

I use chrome for personal use on my Macbook for all personal stuff. I use Chome on "this" windows PC for all my work stuff. I would like to use firefox on "this" pc for … (read more)

I use chrome for personal use on my Macbook for all personal stuff. I use Chome on "this" windows PC for all my work stuff.

I would like to use firefox on "this" pc for all my personal stuff, and keep using chome for my work stuff to keep everything totally separate.

What's the best way to import all my personal login stuff from chrome on another computer to mozilla on this computer? Thank you!

Asked by ian.saingarm 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Archived

Running Firefox without hardware acceleration results in very weird text corruption, video stuttering

In troubleshooting another issue, I discovered that running Firefox without hardware acceleration occasionally results in very weird text corruption and video stuttering.… (read more)

In troubleshooting another issue, I discovered that running Firefox without hardware acceleration occasionally results in very weird text corruption and video stuttering. I was able to capture some screenshots of the issue, which I have attached. The text is still selectable and copy/pasting it to a document will show the proper text. Closing PIP windows helps the stuttering a bit. Issue persisted when a single tab of Firefox was the only non-background program running.

I have turned hardware accel. back on and haven't experienced the issue since. Just thought I ought to post in case someone else had this issue too.

Asked by wolfgangprime 10 months ago

Last reply by kwresrch 10 months ago

  • Archived

block sites on Mac

Hello! When I set up my website restrictions on Mac Ventura (System Settings > Screen Time > Content & Privacy > Content Restrictions > Access to Web Cont… (read more)

Hello! When I set up my website restrictions on Mac Ventura (System Settings > Screen Time > Content & Privacy > Content Restrictions > Access to Web Content > Customize), Safari blocks my sites but Firefox does not.

From what I see (eg, this article ), Firefox should block the same sites. Am I wrong?

I appreciate your help!

Asked by richardlanguage 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Archived

login password sync issue

I have login passwords on Firefox desktop but they are not showing in Firefox ios and sync everything is already enabled on both devices having common Firefox account … (read more)

I have login passwords on Firefox desktop but they are not showing in Firefox ios and sync everything is already enabled on both devices having common Firefox account

Asked by pankaj saini 10 months ago

Last reply by Dropa 10 months ago

  • Archived

cannot log into crunchyroll website

I updated to version 115.0.2 on 7-11-2023 and have not been able to log in to crunchyroll website since then. I tried troubleshooting mode and reloading update with no re… (read more)

I updated to version 115.0.2 on 7-11-2023 and have not been able to log in to crunchyroll website since then. I tried troubleshooting mode and reloading update with no result? release notes do not indicate any change that should affect linkage.

Asked by rhollingsworth8 10 months ago

Last reply by cor-el 10 months ago

  • Archived

Firefox miscalculates top edge in Windows 11

Sometimes, Firefox launches with its title bar just off screen (and the menu bar sits against the top edge) so the mouse cannot reach the title bar controls. I find tha… (read more)

Sometimes, Firefox launches with its title bar just off screen (and the menu bar sits against the top edge) so the mouse cannot reach the title bar controls. I find that if I drag the right edge of the window in a small amount, the title bar drops down a few pixels so I can see a few pixels of the title bar and its controls. So adjusting the right edge seems to cause a recalculation of the top edge. It suggests that on launch, there is a miscalculation. It would be nice to fix this - a minor irritation as I now have a workaround. Note - if I *drag* the title bar to the top of the window, the furthest 'north' I can go is this same position with a few pixels of the title bar showing - If I go further, the title bar ( not the whole window) jumps back to have this same part showing. regards Gareth HP Envy Win 11 NVidia HDR screen 3840x2160 (the recommended setting) with text set 200%

Asked by westdale 10 months ago

Last reply by cor-el 10 months ago

  • Archived

Thoroughly confused with the migration of pocket to Firefox account

Greetings, My sign in keeps going in circles. I followed the instructions the site requested, with no resolution. I still cannot get to my Pocket articles. I did the fol… (read more)

Greetings,

My sign in keeps going in circles. I followed the instructions the site requested, with no resolution. I still cannot get to my Pocket articles. I did the following: I signed out of pocket, I went to the login page, I attempted to log into pocket, which did not work, I logged into Firefox, I did not see "Continue to Firefox to login to pocket" I just keep going in login circles with email authentications and authentication requests. What is going on?

Thanks, Aaron

Asked by Rumplstilzkin 10 months ago

Last reply by Paul 10 months ago

  • Archived

Boking flights query.

Hi. When booking flights on my FF browser I cannot move onto the final booking page. You would nearly think that my prvacy settings are too high. I have to close FF down … (read more)

Hi. When booking flights on my FF browser I cannot move onto the final booking page. You would nearly think that my prvacy settings are too high. I have to close FF down and move to another browser to complete.

Has anyone else encountered a similar problem?

Asked by albrown127 10 months ago

Last reply by cor-el 10 months ago

  • Archived

BOOKMARKS

Since the most recent update, my bookmarks menu which I HAVE HAD & PREFER TO HAVE ON THE LEFT SIDE OF MY SCREEN, has disappeared. How I organized them and had them li… (read more)

Since the most recent update, my bookmarks menu which I HAVE HAD & PREFER TO HAVE ON THE LEFT SIDE OF MY SCREEN, has disappeared. How I organized them and had them listed was IMPORTANT to me. What did you do, and how will you fix it?

K Covey

Asked by Gram 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Archived

Can't log in

I've installed Firefox on a new device and I'm having trouble having Firefox sync its bookmarks with my main system [on my win10/pc]. I have logged in and it has no bo… (read more)

I've installed Firefox on a new device and I'm having trouble having Firefox sync its bookmarks with my main system [on my win10/pc]. I have logged in and it has no bookmarks. when I open bookmarks is [correctly -- as it did in the past] shows "bookmarks menu", "bookmarks toolbar" and "other bookmarks". None of them has any bookmarks in them. What am I forgetting about having FF sync its bookmarks? thanks

Asked by BernieC 10 months ago

Last reply by Paul 10 months ago

  • Archived

ENO from Capital One

I am having trouble with the ENO extension when I use Firefox. I click on the extension and it just spins and spins and spins. I have contacted Capital One about this at … (read more)

I am having trouble with the ENO extension when I use Firefox. I click on the extension and it just spins and spins and spins. I have contacted Capital One about this at least six times. Every time I do I am told that it is working fine. I might be told to reboot, clear cache, etc. It might work once but then stops working.

When I use it on Chrome it always works fine. Every time. If I don't remember before I start a credit card transaction and use Firefox I end up when it is the time to use ENO and it does not work. Then I have to start over.

How can I get Capital One to put in some work on this? Can you help? I don't think ENO should be available for Firefox since it works so poorly.

Thanks

Jim Anderson [removed email from public]

Asked by anderson.jim.h 10 months ago

Last reply by cor-el 10 months ago

  • Archived

Latest Metamask update bogs down the browser to the point of being almost unusable

Latest Metamask update bogs down the browser to the point of being almost unusable. I'm guessing you guys just haven't optimized to work well with their latest version? … (read more)

Latest Metamask update bogs down the browser to the point of being almost unusable. I'm guessing you guys just haven't optimized to work well with their latest version?

When do you anticipate this being fixed?

Thank you

Asked by tobe71 10 months ago

Last reply by James 10 months ago