All Products Support Forum

hello! i've been having an issue with mozilla where webp images are not loading at all. this is especially prevalent on youtube, where thumbnails simply do not load, as well as on tumblr, where if an image or gif is a webp file, it will refuse to load. both are attached in the image below to see the difference between firefox and chrome, as the images load fine on chrome. as well as that, discord, when opened with browser instead of the app, does not load profile pictures, server icons, or custom emojis. google hadn't helped me at all, and i don't know what to do at this point. i don't want to go back to using chrome.

in the attached image, the top images show a set of shark sculptures. the first does not load on mozilla, and looking at the image file, it is a webp. the second image is revealed to be a jpg, which mozilla treats normally. in the second set of images, there's a quick look at a random youtuber's page, the top being mozilla and the bottom being chrome, and you can see the mozilla thumbnails do not load.

thank you for reading! i'm very confused and am unsure what to do. any help is appreciated!

I download a file. It stops and speaks of a security risk. The website is https, but the file is http. Is there a location I can pre-approve all files from the url to override the objection? Thanks.

How do I remove the scam pop-up that won't let me access firefox on my iphone? The pop-up says "your apple iphone is severely damaged." I can't open a new tab or delete the current tab.

If you have multiple tabs open and you hit Ctrl-T to open a new one, it opens it at the end of the tabs, and the cursor focus moves to the URL bar so you can start typing in an address/search.

If you right-click on any of those tabs, it opens a new tab to the right of that tab, instead of at the end (which is what I want, as right-clicking on a specific one to open a new tab, to me, means you are linking those tabs in layout and want them together) BUT the cursor focus DOES NOT move to the URL bar.

This seems pretty counter-intuitive, and means that so many times I right-click, Open New Tab, and start typing a URL and then see that I have to stop typing, click in the URL bar, and start typing all over again.

Is there an about:config to force the focus to the URL bar, or is this a bug? If there's no setting for this, I would definitely consider this a bug because you have 2 different behaviors for New Tabs.

I am currently running Firefox on High Sierra 10.13.6 and have been advised that that OS will soon no longer be supported. I did have an option to do an update to ESR 115.1 in my Firefox app, however I was not home for a few days and when I returned planning to do the update it was no longer available. Now it just says my Firefox is up to date with 115.0.2... how can I get the update to the ESR 115.1? Thanks!

So I'm using firefox on my old PC and want to export the login data to my new PC. Firefox has export passwords to CSV but there is no import CSV in firefox on the new PC. There's import HTML but... firefox exported to CSV not HTML so I'm really confused, why would it export to a format that cannot be import?

So, whenever I open Firefox it will act normally and then after a second close by itself and when I reopen it, it will be in remote mode. I know how to fix this via about:config and do this every time, but I would much prefer a permanent fix, nothing else on Firefox or my computer indicates something else is going on, its just this. I've even at one point uninstalled and reinstalled Firefox and it didn't help.

Whenever I type something in the URL bar that starts with the word "amazon," instead of getting a Google search for what I typed, I get redirected to Amazon.com with whatever I typed as a product search. For example, if I type "amazon sucks" in Firefox's URL bar, instead of getting a Google search for the phrase "amazon sucks," I get an Amazon page with the word "sucks" pre-filled in Amazon's product search (and a screen full of socks).

I don't have a search keyword for "amazon" in my Firefox settings. As far as I can tell, no other magic word does the same thing. (For example, if I type "yahoo sucks" or "walmart sucks," I get the desired Google searches. I don't get redirected to a Yahoo or Walmart page.

How do I turn this behavior off?

Has the Autofill Forms option been removed from the latest version of Firefox? I get the opportunity to autofill credit cards but the Forms section seems to have vanished. Am I missing something? Thanks.

Hello,

I am desperately trying to recover lost tabs from Firefox Browser after 2 crashes, freezing and forced shutdowns. I need the tabs for my work, and as usually happens, this has occurred at a time when I'm running to meet a critical deadline.

I've tried going to history, but the "recently closed tabs" option was greyed out:-( I've tried searching for other solutions, but cannot fine any that fit my situation. I'm not an IT expert - I know my way around what I need to use (i.e. professional worker), so clear & simple explanation would be much appreciated.

Can I recover the lost tabs from backed up data or a previous system image? My system is Windows 7, and I'm currently running Firefox version 115.0.2. All suggestions welcome!

Thanking you in anticipation off prompt assistance, MLH

When I pressed the "+" symbol at the right side of my tabs with the left mouse button, a new tab opens at the most right place. So far, so easy.

When I pressed the same "+" symbol using the middle mouse button, the new tab opened right beside the active tab. Now, middle mouse button and left mouse button do the same thing.

Work around could be to open the context menu (right mouse button) of a tab, choose "new tab" an get a new tab right beside the tab chosen with the mouse pointer while pressing the right mouse button.

Did something recently change?

Firefox is displaying a smaller font on some websites. It only does it new windows, not in a private window and other browsers are fine.

Screenshots attached show the correct size (first attachment) and the incorrect smaller size (second attachment).

It's not windows accessibility aka ease of access, as nothing else is affected. All pages are on 100% zoom. I've gone to settings -> font -> advanced and the "Allow pages to choose their own fonts, instead of your selections above" is ticked.

Any ideas please?

i have problem with the proxy setting when i am setting ip address 127.0.0.1 to intercept the request this is the problem i am having please help me about this problem and call me on [removed phone# from public] as soon as possible The proxy server is refusing connections

An error occurred during a connection to www.etsy.com.

   Check the proxy settings to make sure that they are correct.
   Contact your network administrator to make sure the proxy server is working.

Every day. Videos won't play. sometimes one restart of firefox will fix it. sometimes multiple restarts are required before it'll work. The loading bar at the bottom of the video (on the seek bar) indicates the video is loading but it won't play. There have been times where I have disabled every single add-on and it would not work. Add-ons do not seem to be the cause. I have tried it in a private browser window with no joy. I have refreshed firefox, I have uninstalled and reinstalled it. I have tried disabling my antivirus. I have tested videos on websites in other browsers with no issue. The issue seems to be with the video player itself. overlays seem unaffected, I can use the seek bar and it shows the captions. I have tested different websites including Youtube, Vimeo and Steam. I tried many tens of times to get it working today to no avail. finally when I closed nearly all my tabs, the video worked (but I had also opened TOR and run avideo in that), I am not sure if this is the cause. If the cause is having multiple tabs open, this is an issue for me. I have a learning disability and likely ADHD and I have a set of tabs as my homepages so I don't forget things. If It's not the mutliple tabs, then what else can I do?

Dear Team, I am facing issue which is firefox sync issue even i have login my firefox account successfully but the data did not sync yet? Email: [edited] @gmail.com

Our IT specialist at UW-Madison is stumped and suggested I reach out to Firefox. He was helping me troubleshoot why Firefox keeps saying it's sending a code to verify my account, but I never receive the code. He has added the "accounts" email to my contacts and I don't know what else to do or try. Any ideas from the community? I need my bookmarks after upgrading to Windows 11 and can't imagine trying to recreate them all.

When I click on Profile Directory: Open Directory on the troubleshooting Information page it tries to open in kid3 instead of file manager (Dolphin file manager). Can I change this behaviour. Also happens with Thunderbird. I am using KDE Plasma on Linux. I just can't work this one out. I would be grateful for any suggestions.