All Products Support Forum

My email, [edited] @wideopenwest no longer exists. They got bought out in my area by RCN DBA Astound. My new email address is [edited] @astound.net. I can no longer get email at [edited] @wideopenwest.com

The new pdf editing feature doesn't work. When opening a pdf with Firefox I can only copy any text that's there but I cannot edit or add to the document, mostly view it.

So I want to keep my work life and hobbies separated. My plan was to have two firefox accounts, one for hobbies one for work. The hobby account is the original one.

At some point I set up a work account using my work email but when I go to log in to the work account I get the error 'Primary account email required for sign-in'.

I have checked my hobby account and that email is not associated with it. It should be a separate account yet I can't log into it or even delete the account and start again because of the 'Primary account email required for sign-in'.

Anyone got a fix for this?

When I opened my Browser this morning (15 March 2023), I saw a message that I could edit PDF documents directly with Mozilla. There was a suggestion (button, I think) to try it. I did. There was a sample letter. On the letter in light gray were comments like "Use the [I-bar} to write here" and "Use the [paint brush] to...." I have no idea where these icons are. Their pictures on the screen where the suggestions are given are not interactive.

Whenever I try to access the "about:third-party" page in Firefox - it returns with 'Hmm. That address doesn’t look right.Please check that the URL is correct and try again.'

So what should I do?

Mozilla offered an update, version 111.0 yesterday (March 15, 2023) and I installed it. Now I cannot use a TV app that I pay for. I live in Canada and Bell Canada offers a TV app that I pay for: Bell Fibe Alt TV.

Since the install yesterday, the app keeps freezing on me and I can no longer watch anything. Did your install effect my app? I am using Windows 10 on a Lenovo i3 10th Gen laptop.

I have done a hardboot on the computer several times, with no success.

I have never had trouble with swiping left and right with 2 fingers to go back and forward between webpages. Recently, this has stopped working. I have updated Firefox to 111.0 and have double checked the browser.gesture settings as being "Browser:BackOrBackDuplicate" and the corollary for forward. This is for Firefox on a Mac Air running Ventura. Any advice is appreciated.

After the update to 111.0 Firefox crashes. I can open it up, go to a site etc. but eventually it crashes. I deleted it and reinstalled, same problem. This has never occured prior to 111.0.

After the latest update, it takes two tries to open Firefox. The first time I get a blank page, which I close (and it's supposedly reported to Microsoft.) The second time I open it, I get a message about starting a new session, which I click, and then it opens properly. This has happened every time since the latest update.

Firefox fully updated for fully updated Windows 10 21H2 on HP Envy, 16 GB ram, Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz 3.40 GHz. Only trouble known is that suddenly FF would not operate the Ancestry.com properly after years of everything operating just fine there. Finally swapped browsers to Chrome. That works 100% ok. My problem is that I want to use Firefox not Chrome.

When using the website "Ancestry.com.au" it downloads ok but I cannot download my DNA matches when I click on the link. This link works on Chrome. I believe other users of Firefox have had the same problem with the Ancestry web site.

I updated Firefox to 111.0(64-bit) this morning. My push notification from sites I allow started running through Windows notifications instead just popping up like normal. I read an article that said I could disable this feature through Windows Settings and the push notifications would start showing up like they used to. Unfortunately after I did this I stopped getting push notifications at all. Would have left it to go through Windows notification but it makes an annoying sound every time I got a notification and that got old fast. I just want push notifications back like they used to be.

I run Firefox on Windows 10.

I have used FIREFOX for many years - and have (almost) always been able to use on-line banking successfully.

However, since the latest FIREFOX update earlier this week, I have been unable to access my BARCLAYCARD (VISA) account by using FIREFOX.

I contacted BARCLAYCARD - and followed their suggestion to try using EDGE.

I was able to access my BARCLAYCARD account normally.

As I frequently need access to this account I may have no alternative but to discard my use of FIREFOX because of this incompatibility.

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