All Products Support Forum

The "shield" icon for turning off tracking protection cannot be turned off completely. It seems you have to do this for every single website. This feature (curse) makes almost all websites non-functional. How do I turn this off completely? If I cannot eliminate this I will change to another browser.

On my computer, Firefox keep loading my wife's email by default. I checked that my email is still listed as the primary email in my Firefox account. And I can log into my email. But every time I restart Firefox, it loads my wife's email, even when I click on my email bookmark. How do I fix this?

I have "Open links in tabs instead of new windows" selected but links are still opening in the same tab. I understand not all websites support opening links in new tabs, but links that are from the search results used to always open in new tabs and now it's not working for some reason.

I don't know why but sync button is not appearing in my Firefox settings (image attached). I guess it's because something I've done in settings that has cause this to disappear. Can you help me? Thanks!!

I lost my tabs. Firefox has been opened and closed several times after losing tabs. I went here https://www.jeffersonscher.com/ffu/scrounger.html. I was able to find the file containing my lost tabs, it is sessionstore(1706800631216_9931f324-5558-4488-a36c-a5b3cb9e8c54_event_jsonlz4).json What do I do with this file now? Thank you.

Using MitID for eBoks results in an error. Using MitID for the bank goes fine.

FF 109.0.1 does NOT have that problem!

This problem is, most likely, seen in Denmark only, as MitID is a Danish security access.

I have discovered that I prefer closed captions with the letters in yellow rather than white. How can I make this change in Firefox on a computer with the Windows OS. Also, I would like bigger closed captions.

Hi,

I'm wondering if anyone can help me here. I use Google Fi to make and receive calls from my browser. I accidentally denied microphone permissions to Google Fi from the Firefox dropdown prompt and I cannot find how to get it back.

When I click the dropdown menu, I see no options to enable or disable permissions. I also do not see anything listed in the Security settings of the browser. When I check the google fi settings, I see it complaining about denied permissions though.

I've attached screenshots. Does anyone know where I can revoke the blocked permissions?

Thanks,

My wife has a desktop and a laptop. She wants to move 2 or 3 folders only, not the whole thing, nor merge ALL the bookmarks. Lets say 2 of the bookmark folders are called "Eyes" and Birds. She wants to copy those 2 folders, with their links inside the folder from her desktop FIREFOX and want to add them to her laptop FIREFOX Bookmarks Toolbar. Add them, not replace any of the bookmarks on the laptop, not overwrite anything else. How do I copy a folder from one FIREFOX running computer and put it on a USB drive to then ADD to the Bookmarks Toolbar on her laptop? I can right click and choose COPY but then when I try to "paste" the "paste" is greyed out.

I am using Firefox 109.0.1(64-bit) in headless mode from the Command Prompt screen of Windows 10. From the Mozilla Firefox folder if I enter firefox.exe --headless --screenshot C:\Users\me\file1.png https://www.wikipedia.org I successfully store the screenshot as file1.png However, if I enter firefox.exe --headless --screenshot C:\Users\me\file2.png https://www.python.org I don't store any file nor do I get any error message If I enter (not using headless mode) firefox.exe https://www.python.org the Firefox screen is opened and the python.org page is displayed

Any ideas about why wikipedia.org works and python.org doesn't?

My keyboard regularly locks up using Firefox. I tracked the problem down to having upwards of 40 Firefox processes running in Task Manager. Disabling them or restarting Firefox only works for a few hours before the problem recurs.

Several people here recommend disabling "Use recommended performance settings," which should give me the option of selecting the max number of processes to be running.

However, when I disable the recommended performance setting, the hardware acceleration option appears, but not the process number selection. I'm finding no way to set the max number of processes.

I'm hoping for a work-around to that, or a different solution.

Thanks.

BTW, I also notice excessive processes running when I use Chrome. I'm concerned why this is happening on both my browsers.

I've been using Firefox for awhile but just in recent days I've noticed that logging in to selected websites takes much longer or fails. For example, it takes me 3 minutes to login to Fidelity. During the 3 minutes, I see the message "Performing TLS handshake..." being displayed in the lower left hand corner of my screen. I am running Windows 11 with the latest version of Firefox (109.0.1). This also happens when logging to United Health Care websites. The same problem does not occur with Microsoft Edge.

Any insight to this problem is appreciated. Thank you.

Dear community,

In the privacy and security settings of my Firefox browser at the top of the page, there is the following message: "Your browser is managed by your organization.". (image added) But this is on my private laptop, so I don't know which organization this could be.

When I click on "Your browser is managed by your organization", than a new tap opens named "company policy rules" (image added). But I can't find which organization.

On my laptop I have a Microsoft 365 family account, but no school- or work account. Once I installed Teams on my laptop with the credentials of my work account. But I uninstalled Teams later and I can't find any traces of my work account on my laptop.

In the Windows settings I also find sometimes the mention that some setting are managed by my organization. But again I don't know which organization.

My questions: - Is it normal to have the message "Your browser is managed by your organization"? - If not, how can I see which organization it is? - And if needed how can I deactivate or remove it?

Thank you in advance. Best regards.

I've the same problem as https://support.mozilla.org/questions/1317794#question-reply but after following the steps for the solution, it doesn't work for me. Does it have to do with all updates since this question was answered? I've created the chrome folder. I've created userChrome.css file and added the following without "`" marks in it and saved it and restarted firefox after changing the toolkit.legacyUserProfileCustomizations.stylesheets = true . ```

@namespace url("http://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul"); /* only needed once */

#appMenu-fxa-label > .toolbarbutton-text { visibility:hidden !important; }

```

It doesn't work for me. Please have a look.