All Products Support Forum

Dear Sir/Madam I have recently started purchased an Oculus Quest 2 VR headset. In order to purchase apps and games for my headset I want to use my PC so I can peruse the software available in the Oculus Quest store However when using the Firefox browser I find that when I link to the Oculus store I end up with a constantly rotating wheel and cannot access the apps/gamessection of the store (Now known as METAQUEST) However when I use the MICROSOFT EDGE browser the Oculus website works perfectly This disappointing as I much prefer to use FIREFOX Could you advise if there is a setting within Firefox which may help or could you comment on why Microsoft Edge works but Firefox does'nt Thank you Regards and best wishes Edward

Hello Team,

Firefox does not play well with how you customize keyboard shortcuts on Mac i.e. Go to System Preferences > Keyboard > Keyboard Shortcuts.

By default - Move Cursor to Address Bar - Cmd+L Bookmark this Page - Cmd+D

I would like to switch these two shortcuts but there does not seem to be any way. Please help me out.

Thanks, Naman

Instructions on changing primary email address not helpful-prompted to access Accounts but profile displayed would not let me edit my primary email address. When attempted to add secondary address was notified that code was sent to my old email address was was compromised & deleted by security of my carrier Want to add new email address & add secondary email account. Assistance greatly appreciated

Only Firefox Browser 100.0.1 (64-bit) and (32-bit) won't respond to HTML <audio> Tag in a webpage. I have 4 computers (tower, laptops and tablet) using Windows 7 or Windows 10 though Firefox won't play <audio> tag sounds on any of them. All computers are also running Chrome (Version 101.0.4951.67 (Official Build) (64-bit)) and Internet Explorer (Ver: 20H2 OS Build 19042.1706) and those browsers play the <audio> Tag just fine. Note: videos from YouTube play video & audio as well as .mp3 files just fine in Firefox. Volume Mixer for Firefox is set to 50%, no mute. All other applications in Volume Mixer are set the same. I also deleted browsing history, cookies, Cash, Forms, Offline website data & search history as well as Site settings. Range to clear 'Today'. And, Firefox still won't respond to the <audio> tag. Also, restarted the computer and uninstalled Firefox and re-installed it, no change. w3schools.com indicates Firefox first supported the <audio> tag in version 3.5. Coding on webpage is: (javascript) $document.onkeyup(function(i){if(i.keyCode==37){document.getElementById('audio').play();}else{if (e.keyCode == 39){document.getElementById('audio').play();}}}) HTML coding is: <audio id="audio" controls style="display:none"> <source src="https://www.b*******.mp3" type="audio/mpeg"> Your browser does not support the audio element.</audio>. I also tried including <code>audio</code> element. just before the </audio> closing tag though no change. Thoughts?

Hi,

We have a webapp, while accessing this application in Chrome/Edge browsers, it doesn't prompt the user to enter login credentials. But the same application while accessing in Firefox, it prompts the user to enter login credentials. How can I disable the login prompt for Firefox and make firefox to use the windows authentication( How to allow NTLM/Windows Authentication in Firefox )

I came across this article and just want to make sure if this is the right setting needs to be done. https://docs.helloid.com/hc/en-us/articles/115002887174-How-to-allow-NTLM-Windows-Authentication-in-Firefox

Thanks, Mohammed Ali

For the last few weeks I keep getting this error message: An error occurred during a connection to ....... You are attempting to import a cert with the same issuer/serial as an existing cert, but that is not the same cert.

Error code: SEC_ERROR_REUSED_ISSUER_AND_SERIAL

It will suddenly happen for multiple sites that I have been connected to in the past, or new sites I try to open including support.mozilla.org. A solution is to clear my history and restart the browser. It only happens on my windows 10 laptop. I think happens when I have logged off or the device has slept and then firefox has restarted and opened previously open tabs. Other devices on the same network don't get effected.

I know this has been asked before but I've looked through past instances and couldn't find a solution that still seems to work as of 2022. I need a way to disable certain built-in Firefox keyboard shortcuts. I recently switched from Chrome to Firefox but if I can't disable the ctrl+i and ctrl+b keyboard shortcuts I'm going to have to switch back. I use both very frequently for work, so their non-functionality in this browser is genuinely impacting my productivity and it's getting really frustrating.

Since the last update videos will no longer play correctly. The video starts and I can hear the audio but I see no video. The content is there. If I hover over the playing time bar at the bottom of the video I can see stills of what would be that part of the video but no video as it plays. Same thing happens in You tube.

Yesterday when my wife tried searching on her computer within the Amazon site the screen went black. She is able to pull up the Amazon website but when she tries to search for a product the screen goes black. There will be a split second when you can see the search results but then it goes black. I do not see any pop-up blocker warning at the top.This does not happen on other websites.

'On my firefox browser, the bookmark toolbar disappeared and wans moved from the left margin. How do I get it back to the left margin and auto open on every tab?'

Fire Fox no longer appears on the menu bar. I have to go to programs and open it each time I want to use Fire Fox. It will appear on the menu bar as long as I have it open but leaves the bar if I close it.

When opening History the column headers are there but no dates are shown in the Added and Last Modified columns. These columns are selected in Views and the listed web pages appear to be correctly sorted into Added date order. My browser is up to date an is 100.0.2 64 bit. Thanks

When I try to reach Omahasteaks.com as I have been doing for a few years, I am now getting this message no matter what like I click on when I do my internet search for their related links. This just started about a week or two ago.

Access Denied You don't have permission to access "http://www.omahasteaks.com/info/Customer-Service" on this server.

Reference #18.4f2b3417.1653172665.5359ff57

Access Denied You don't have permission to access "http://www.omahasteaks.com/servlet/OnlineShopping?" on this server.

Reference #18.4f2b3417.1653172470.5354b507

Access Denied You don't have permission to access "http://www.omahasteaks.com/info/Membership-Account" on this server.

Reference #18.20aa2c17.1653168709.621ac860

When you have a number of pinned tabs that you want to stay and during a session a blank window opens behind your current active session (or you open one for some reason and forget it is open), when you close your main session (with all the pinned tabs) and find the single open blank tab session - if you close that window the next time you open Firefox it does not open all your saved tabs and you don't have the option to "restore previous session" with all the tabs because it remembers the blank window session.

I changed approx 15 passwords in Chrome and I would like to import then into FF. I already have the old logins/passwords in FF. If I import them from Chrome will I end up with double entries or with they be over written with the updated passwords?