All Products Support Forum

Hi,

I keep getting the red padlock but when I tap on it it says my connection is secure and when I tap on that it shows that I’m connected to HTTPS. What’s causing this? Is my connection exposed? When i shutdown and reopen the app the red padlock goes away but I'm confused as it says 'connection is secure' either way.

Thanks, See photo

Ever since my IPad updated to iOS 17 I have had issues with Firefox crashing. I currently have iOS17.2 which fixed some other issues but not this issue. When it crashes and I go back in it will ask if I want to restore tabs, if I say no, then I get a new clean tab. However, the next time it crashes (which it will) and it asks to restore tabs, it restores tabs from the first time it crashed, not the current tabs I was on. I have deleted and reinstalled Firefox but it still crashes. And when I say it crashes it does it extensively, every time I go on Firefox. I’m sorry I don’t know the version of Firefox I have nor the operating system.

My firefox app disappeared from my iPhone 6S. It still shows as being installed in settings. The only way I can access it is to go into App Store and open it. It will still not show up on the phone

EVERY time I open the app to search something or navigate to a website, without fail, it crashes after about 3 seconds. When I reopen it, it works completely fine, but if I switch to a different app and return, the process repeats.

In Switzerland we have a payment App called Twint which is widely used for transferring money and payments. In most case you scan a QR code or put in a name and their mobile phone. However, when it comes to parking it accepts the QR code and then informs the user that Firefox can not deal with the financial transfer. In a telephone call with the Twint organisation this morning it was suggested that I change to Google Chrome!

What is the situation? Is somebody trying to work on a solution or did I really have to change to "Chrome" Andrew R. Nicoll ....

Every time I try to add a search engine (the one I’m trying now is “wiki.pokemoncentral.it”) Firefox on my 6th generation iPad with iPadOS 15.6 (latest version) crashes, and it does that even with my iPhone Xr. I don’t know what to do, I think it’s a bug or something like that. Please Mozilla, if there isn’t any solution I can do, fix it.

I’m unable to add any additional search engines. App crashes every time. I’ve also uninstalled the app and reinstalled to see if that changed anything…. It did not. Any help would be appreciated

For a while I kept getting that Firefox crashed after I opened the browser. I deleted it and uploaded the latest version added Adblock plus but I can’t see Adblock plus in my extensions for Firefox iOS.

It will not open certain sites I have used for years. I get the above reference. What is wrong. I think Firefox on my android phone opens the site but on my computer sites are blocked.

My Mac: macOS Monterey 12.5.1 Firefox: 105.0.1 Since I updated my system Firefox has trouble loading and closing some pages, especially my BOA and ATT.net email accounts. Any thoughts on why this is happening and what to do about it? It's especially concerning with the sites I go to to pay bills.

ATT.net I can sign in OK but then I get a page that says redirecting and it never loads. When I use Chrome, I'm not having a problem. All my bookmarks are set in Firefox so I'd rather not have to change them all over to Chrome. I can sign into my BOA account with no problem. When I sign out of BOA I get a window with a spinning dial that says signing out please wait but it never stops, leaving me wondering if it's exposed.

Thanks, Marnie McNamara

edit: moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you have macOS.

Hey, Since I've updated my ipad to the newest os (15.7) my Firefox got really slow and buggy. Often it simply crashes once it's loading a page. I am not be able to use my enpass password manager anymore too... It simply won't show the keyboard once I want to log into anything. A look in the reviews section of the app store shows me I am not alone.

What's going on? I am using Firefox on so many devices but not on my ipad it's just not usable anymore.

Thanks in advance for help .

Firefox used to be my go to browser in all my devices. But since the latest updates, it has been buggy and slow to the point of not being an option anymore. I have seen that there are many reviews in the AppStore pointing to this, but seems that they go unnoticed. And the fact that you have to actually go through a series of hops to get support is unbearable. There are many examples of how the application’s performance has been degraded: - when switching to another app (i.e. notepad) and then coming back, it freezes for some 20 seconds before it crashes altogether - when opening a new tab, if you want to access the menu (some call it the “burger” menu on the upper right corner), the app takes almost a full minute before displaying it. - sometimes even opening a new tab, it takes forever to respond to the keyboard entry.

Hopefully in some future versions all these issues get fixed but for now, it has been a total buggy experience.

Hello, since the latest update, the entire app is really slow. Especially when typing in search terms into the universal browser window. I've also noticed freezing of the app which requires closing out the app and opening again to fix. I have lots of tabs I do not want to lose so deleting the app completely is not an option. Please advise. I believe this has been reported multiple times in the app store with users experiencing the same or similar issues. Thank you

I use this for more than 5 years on iOS, but the last 2-3 versions became horrible. On iPhone XR with iOS 15, the app stops working if I swipe down the control center and go back to the app. When I start the app, the most visited sites and their icons are flashing for 1-2 secs, and some sites are really slow (it is hard to scroll, it almost freezes). I hope you can fix these bugs. If you need screencast to see the phenomenon, I can provide it as well. Thank you!