All Products Support Forum

Hi Folks: I am a Clinical Counselor who is reinstating his license and intended to use a SAMSUNG tablet as a convenient IT resource. Unfortunately the results are less than stellar so I have reverted to my DELL LATITUDE E4300 running WINDOWS 7 as my dedicated professional IT. If there had ever been issues before, I blew them off, but I am now overwhelmed by what I am running into bringing this beast into the 21st Century. Yes I have YAHOO Mail but can easily let that go if I have to in favor of GOOGLE g-mail. The two single biggest issues are that I am on FF for much time and it continually comes up un-responsive. The other issue is that I have found an incompatible program using Troubleshooting but I am unable to find-out what that incompatibility is.

My intended out-come is simply to have a FF-based system that I can depend on as it seems to me to have always been the least encumbered browser and I am not in need of much of the bells-and-whistles other folks seem to need. It would be a blessing if someone could just point me in the right direction. BTW: On the IT Competency Scale I am about a Four.....:-)

After connecting a bluetooth headset and using Firefox (115.0a1 (Build #2015950435), 1d9511bcc3 + this version so far) to play online video is obviously lagging, not audio and video is not synchronized, is to play a moment to get stuck in a frame like this. My own troubleshooting revealed a problem with Firefox and the encoding format selected for the headset. Currently 1 the problem is only in bluetooth audio encoder selection acc (lhdc also have the problem but the symptoms are not as serious as aac) and triggered in firefox, other browsers can not be reproduced, test redmi k40 and xiaomi 13p also can not be reproduced. 2 after the screen recording is turned on, the problem is obviously lagging. 2 The problem disappeared after turning on screen recording, the screen recording parameter is 1280x720@60 at 32mbps, and the audio source is recorded in the system. Play the video first and then open the screen recording lag disappeared, first start screen recording after playing the video lag does not appear. And no matter what kind of situation screen recording stops lag recovery.

Install often does not work nearly as well as the web page. For example, spelling bee "installed" on my Samsung tab A7, has difficulty accepting taps. Only about 1 in 3 taps will register a letter. On my brand new Pixel 7A, the spelling bee app is not in dark mode, even though it is in the browser. And my entire phone is dark mode. Also, I can't click on the share or overflow menus. Installing the New York times games page has the same problems. And last, on my pixel 7a, the USGS earthquakes app jumps around all over the place making it useless. It would be nice to have both options, "install" and "add to home screen" in case the install fails.

For the last two months I am unable to use a Classmates.com webpage that I have been using for 15 years. It suddenly keeps giving me the following error message Secure Connection Failed

An error occurred during a connection to www.classcreator.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

I have contacted the company and they keep telling me it's my connection or browser and they can't help me. I know there is probably one setting that somehow is wrong but I can't get anyone to figure it out for me. I have tried everything possible. Can this be a browser setting that will not let me edit anything on this webpage? I can edit on other pages that are basically the same type of program ( reunions for schools) PLEASE HELP. YES, MY SECURITY CERTIFICATE IS PAID UP AND ACTIVE.

I am trying to make a purchase on the 5% nutrition website. The browser will not allow me to change flavors from the drop down menu. When I select from the drop down the page reloads to the default. The website works on other browsers. I am running version 116.0.2. Thanks, Jesse

When I try to access the internet with the browser, I get the Proxy server not found error, but the Proxy server option is turned off. https://prnt.sc/Z50tJ_dqe-zN https://prnt.sc/4ucbcQZmqusO

When I am downloading videos, I can't use my keyboard. I can press on a space to type, like the address bar, and it'll pull it up, but then it'll kick me off of the bar and my keyboard will go down immediately. I added a picture for the bar I'm talking about. It kicks me out of anything that I can type in, but only if it's in firefox.

HELP! My mobile data usage spiked as of June 20th and has continued at unprecedented levels almost every day since. My historic daily usage for the past many years has been around 4 MB and is now 95MB. and busting through my 2GB/month limit. This is ALL due to Firefox! What happened? Something strange happened on June 19th, when my mobile date usage recorded three separate usage figures instead of the single usage figure for all days previously. June 19th showed 2 usage figures and June 30th showed 3.

I own a Samsung Galaxy Tab A8 and Samsung Galaxy A42 5G. Neither of these devices has the monospace font Courier New installed. However, when using Chrome, text boxes on websites that use Courier New are displayed in a different monospace font (which I've been unable to identify). On Firefox, they are not. This breaks the appearance of some websites which rely on text being monospaced but don't include "monospace" in their CSS font family.

Image 1: Screenshot of a website that uses Courier New, as it appears on desktop (both Firefox and Chrome). Image 2: A snippet of the CSS used in that website, showing that the font family is "courier new,courier" and does not include "monospace". Image 3: The same website using Chrome on mobile (on both the phone and the tablet). The font is distinctly not Courier New (or Courier), but is still monospaced, salvaging at least that aspect of the text. Image 4: The same website using Firefox on mobile (on both the phone and the tablet). This displays a non-monospaced font.

The obvious fix is to simply install Courier New on the phone and tablet, which I'm working on doing (update: this is much harder than it should be). However, I think Chrome displaying a different monospaced font when the requested monospaced font is unavailable is a good user experience feature, and would like to see it mirrored in Firefox.

I am using the Firefox browser on my Gs23, and it hangs all the time and needs a restart. It also has frame drops,while scrolling on websites I have checked it on other browsers and the frames are not dropped.

Last few days I am unable to see my Xfinity / Comcast & google emails via Firefox - but I can see them via Safari. Addresses are : [edited] @comcast.net, [edited] @gmail.com. Have been able to get them via Firefox for a long time prior. Also, lately firefox will stop my search until I click the FF icon where a wheel is turning and once I click it, it changes to a check mark and then I can proceed. Can you help please? Thank you.

Could you please help me, I'm having trouble logging into some of my accounts, I can't access verification codes or the correct passwords for apps like Amazon.co.uk also I keep having to log onto Firefox browser as it does not allow me to stay lodged in does it need to be updated or is there something else I should be doing. [email address]

Hi, thanks in advance for the help.

My case is simple but I have no ideia the WHY is happening. I use google as a search engine but after a few days, it changes automatically to Yahoo (wich i dont like) and i have to go to preferences and change it back to google. This has been repeating for a few months and I'm a bit fed up of it, so, is there any way to keep google permamently?

Also it is curious that if I restore the default seach engines, it does not appear yahoo, and even if i delete all, and only keep google, keeps on happening again.

I'm an apple user and I also have Firefox since forever on the Iphone and Ipad too and no problem with this ones.

Again, thanks

nacu

I'm following the instructions to set Firefox nightly as my default browser, but when I go to settings and try to switch the toggle to "set as default browser" instead of doing it, it just opens a new tab with the instruction. I got up to 4 identical tabs before I gave up. I know how to do it, it's just malfunctioning.

In a separate issue, I have had Firefox Beta for about a year on my Kindle Fire, always worked great. Since the latest update, it won't even open. The screen pops up for a second, then immediately closes. I uninstalled and reinstalled, same issue. I installed regular Firefox, no issue. Then I found nightly, installed with no issue (other than the problem listed above).

I have the latest version of Android 13 and Firefox up to date on my phone, but there's been some weird behavior when playing videos as of late. Videos refuse to properly go fullscreen now. When I tap the fullscreen button, the video moves to the center of the screen but stays in portrait orientation, which is obviously not what I want. In addition, picture-in-picture is not working at all, and the notification control panel (that lets you pause and play minimized videos from the notification) is not appearing even though notifications are not disabled for Firefox. Videos still play, but almost none of the features for them are working. What is going on? Can anyone help?

Briefly, when openning a link that should redirect to a WhatsApp chat, it says - after pressing open chat - WhatsApp not installed. Why? Note: In chrome it is working normally.