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  • Archived

Firefox Not Syncing across devices

Hi My firefox on 2 macbooks, Ipad and Iphone are all signed in and sync is on but the passwords etc don't sync. In fact, if I make any new account on one device, despite … (read more)

Hi My firefox on 2 macbooks, Ipad and Iphone are all signed in and sync is on but the passwords etc don't sync. In fact, if I make any new account on one device, despite repeated syncing attempts, the passwords NEVER sync.

Asked by zubair.nizami 12 months ago

Last reply by kacnje 9 months ago

  • Archived

Open links in Firefox

There is a problem with the browser. Initially, it looked like firefox was no longer the default browser. Then I noticed that hyperlinks and buttons stopped working in F… (read more)

There is a problem with the browser. Initially, it looked like firefox was no longer the default browser.

Then I noticed that hyperlinks and buttons stopped working in Firefox itself. And if the link can be followed by a long tap (then the context menu appears), then clicking on the buttons is a problem: it is impossible to log in, send a message, etc.

Also, the buttons in the main menu stopped working. I wanted to see the saved firefox account password (to sync passwords), but the "passwords" page just wouldn't open. So - with almost all browser settings...

What did you do... 1. Checked the phone with antivirus (Kaspersky and Comodo). Phone is clean. 2. Performed a full firefox reset. Now the browser is clean. Links are working. Settings are available.

Can't set firefox as default browser. The browser is selected in the settings. But following any link from any application (for example, from Telegram or Viber) does not open in the browser.

Need help...

Android 9, FF116, phone is Huawei

Asked by Val_Ery 8 months ago

Last reply by Val_Ery 8 months ago

How can I be 100% sure that my passwords are not stored somewhere?

I've been deleting my saved passwords in Firefox, after migrating to a standalone password manager. It's been anything but easy (deletions are not synced, and bulk deleti… (read more)

I've been deleting my saved passwords in Firefox, after migrating to a standalone password manager. It's been anything but easy (deletions are not synced, and bulk deletion process is inconvenient to say the least).

What worries me is that my "deleted" passwords kept coming back as soon as I enabled Sync, until I realised I had duplicate devices in my Mozilla account control panel. I still have, though, some other connected services (Add-ons, Mozilla Support, Mozilla Monitor...).

Is what I've done enough to ensure they're gone? Where exactly are synced passwords stored, and how can I be sure that they aren't lying around in a Mozilla server, awaiting a future data breach? I don't have the time and energy to change 200+ passwords.

Asked by Álvaro González 2 months ago

Last reply by Paul 2 months ago

  • Archived

Firefox password manager isn't saving or filling in app passwords

I'm using a Galaxy A13 5G and A13 4G and when I go to have Firefox save a password for an app after entering my credentials, it doesn't offer to save the credentials. It … (read more)

I'm using a Galaxy A13 5G and A13 4G and when I go to have Firefox save a password for an app after entering my credentials, it doesn't offer to save the credentials. It will prompt me to enter my phone's PIN when I select a username and password field in an app, but it doesn't do anything. The password manager works most of the time with the browser though.

Really would like this fixed since I prefer to use firefox's password manager.

Asked by ImplierOfThings 1 year ago

Last reply by Paul 1 year ago

  • Archived

Unlock Firefox for autofill to work

Hi, I have a Samsung Galaxy S10E phone. Firefox used to (with my permission) autofill all previously saved id/passwords in all apps. Now I receive a message stating 'unl… (read more)

Hi, I have a Samsung Galaxy S10E phone. Firefox used to (with my permission) autofill all previously saved id/passwords in all apps. Now I receive a message stating 'unlock Firefox'. My phone itself does not have an password and I don't want it to. Please advise, thank you.

Asked by kaweavermft 1 year ago

Last reply by s_beecher 8 months ago

  • Archived

Account and password fields lose focus on some sites

When I try to logon to some sites, Google Drive for instance, the input field lose focus when I click and try to use my saved logins and the field stays empty. I go to th… (read more)

When I try to logon to some sites, Google Drive for instance, the input field lose focus when I click and try to use my saved logins and the field stays empty. I go to the URL, click the account name field, then the suggested logins (not sure what the exact English header says, since my settings are in Swedish), and it sort of quickly flicker and then the saved accounts and passwords comes up, but by then the field has lost its focus.

Asked by pepeu 1 year ago

Last reply by Paul 9 months ago

  • Archived

Usernames and Passwords Not Syncing Across Devices

I am running Ff 114.0.2 on a Windows 11 workstation and Ff mobile on a Samsung Galaxy S20. Syncing is enabled on both devices, but passwords are not syncing, even after … (read more)

I am running Ff 114.0.2 on a Windows 11 workstation and Ff mobile on a Samsung Galaxy S20. Syncing is enabled on both devices, but passwords are not syncing, even after manually syncing. Autofill of usernames and passwords works on my workstation, but not on my mobile device, even though that feature is enabled. Sometimes (but not always), I am prompted on my mobile device to unlock Firefox, but after tapping the prompt, nothing happens.

Asked by gendojohn 10 months ago

Last reply by Paul 9 months ago

  • Solved
  • Archived

Address autofill doesn't show in 104.1.0

Address autofill doesn't show, after I updated my app to version 104.1.0 yesterday. I have tried force-closing the app, deleting the cache and restarting my phone, but to… (read more)

Address autofill doesn't show, after I updated my app to version 104.1.0 yesterday. I have tried force-closing the app, deleting the cache and restarting my phone, but to no avail. The Danish translation should be "Autoudfyld adresse".

Asked by mikkel.hk 1 year ago

Answered by TyDraniu 1 year ago

  • Archived

Sync stored credentials are not entered on pages

Hello everybody. Been running Sync from day one and yesterday on my android firefox for some reason, even though I was offered the chance to enter my stored credentials … (read more)

Hello everybody.

Been running Sync from day one and yesterday on my android firefox for some reason, even though I was offered the chance to enter my stored credentials while logging in, nothing happened when I selected them: neither account name nor login was filled in. Tried different sites for which I've stored credentials, with the same result.

Closing and reopening firefox and even rebooting my phone did not help. I've deleted the app's cache as well, no change. Anyone noticed something similar?

Running 110.0.1 with only ublock origin as an extension, nothing else. Mobile is a Oneplus 6m running Android 11.

Asked by Michail Pappas 1 year ago

Last reply by Michail Pappas 1 year ago

  • Archived

autofill in android not working

I have LGK51 and using google keyboard, also have tried Samsung keyboards. Auto fill is set for Firefox once I used the ' Master password' but had issues, deleted / t… (read more)

I have LGK51 and using google keyboard, also have tried Samsung keyboards. Auto fill is set for Firefox once I used the ' Master password' but had issues, deleted / turned off Mater password but ever since then autofill doesn't work or may work at random. I have already cleared cache/ uninstalled/ re-installed frefox / updated

cleared hidden cache  .... switched phones  - doesn't seem to matter what I try, it just doesnt fix

I am pretty tech savvy but I cant seem to get around it - help. Here's my specs : android version 12 Hardware version -Rev 1.0 Software : K500MM30f

Asked by D.Angel 1 year ago

Last reply by Paul 9 months ago

  • Archived

bug in filling login fields

Hi, I was updated Firefox in my Android phone. Now, in websites with several saved logins (for example more than 6 account) when I tap on one of the accounts to fill user… (read more)

Hi, I was updated Firefox in my Android phone. Now, in websites with several saved logins (for example more than 6 account) when I tap on one of the accounts to fill username and password, it does not fill fields. In the previous versions I had not such problem.

Asked by 313ava 1 year ago

Last reply by Paul 9 months ago

  • Archived

saved passwords error

Hello, thank you for firefox team support. Yesterday I saved auto log-in password on firefox browser preferences tab, but it doesn't match on web site. I used same passwo… (read more)

Hello, thank you for firefox team support. Yesterday I saved auto log-in password on firefox browser preferences tab, but it doesn't match on web site. I used same passwords two times, both discurrected. Could you help this problem?

Asked by qwerty405489 11 months ago

Last reply by qwerty405489 11 months ago

  • Archived

saved passwords

When entering a login in a other app, which I have saved in Firefox, I will see the "Unlock Firefox" button appear in my keyboard, with an icon for the fingerprint sensor… (read more)

When entering a login in a other app, which I have saved in Firefox, I will see the "Unlock Firefox" button appear in my keyboard, with an icon for the fingerprint sensor which is my primary screen lock, but clicking it does nothing. Sometimes this corrects itself for a while and at random times comes back. I have found other users in the Help section having this problem but have found no solution or setting that causes it.

Asked by PJW 1 year ago

Last reply by Paul 9 months ago

  • Archived

auto login

hi. recently on firefox android when i choose my desired login accounts on websites, after i tap on them, nothing will happen and i should fill them manually. i have my a… (read more)

hi. recently on firefox android when i choose my desired login accounts on websites, after i tap on them, nothing will happen and i should fill them manually. i have my account sync for a long time a it is just happening recently. how can i fix it. thank you in advance

Asked by amirhossin.s2013 1 year ago

Last reply by Paul 9 months ago

  • Archived

Unable to autofill username and password for certain websites in Firefox Android since version 110

Starting by Firefox Android version 110, the autofill for username and password didn't work for certain websites (in my case, it's: http://e-learning.stmi.ac.id/auth/log… (read more)

Starting by Firefox Android version 110, the autofill for username and password didn't work for certain websites (in my case, it's: http://e-learning.stmi.ac.id/auth/login). The option to choose username is there, but after clicking one of the username, it fails to fill in the login form.

Other websites with that same domain name (any.stmi.ac.id) also didn't work.

In desktop Firefox, the autofill works just fine for websites from that domain.

Please kindly help. Thank you

Asked by qpotez 1 year ago

Last reply by Paul 9 months ago

  • Archived

suggested logins

when i go to a website i have passwords,the menu suggested logins opens on my phone,but when i click on that,it doesnt't work and i have to write everything.it used to wo… (read more)

when i go to a website i have passwords,the menu suggested logins opens on my phone,but when i click on that,it doesnt't work and i have to write everything.it used to work,i think with some update,it doesn't work anymore.i cleared the cache,i cleared everything except the cookies,it still doesn't work

Asked by spyrskal 1 year ago

Last reply by Paul 9 months ago

  • Archived

Android Firefox not auto filling out user name and passwords

Android Firefox not auto filling out user name and passwords So Firefox will offer suggested logins and passwords but Won't Auto fill no matter what Setting are,,I've uni… (read more)

Android Firefox not auto filling out user name and passwords So Firefox will offer suggested logins and passwords but Won't Auto fill no matter what Setting are,,I've uninstalled,resigned in,it just won't auto fill logins,,I've used it for years and have loads of site that need filling,,can any one suggest anything

Asked by shawnswatson 1 year ago

Last reply by Paul 9 months ago