All Products Support Forum

how God dam stupid are you people ? you present an option to "sync OTHER devices" with a QR code! but when someone usees this QR code they get a message saying basically they can not use the QR code to sync the " OTHER " device! this is not only retarded its joe biden retarded !

I'm using Firefox Nightly and the "suggested logins" bar at the bottom is still there, even after I have already logged in to youtube on the website. Actually, it's still on this tab as well, while I am already logged in to Mozilla.

I've been using Firefox Nightly for Android and Firefox for Android for years without issue. I've left Nightly at build 68.5a1 as it has several features that later bulds removed. I sync across all my mobile devices but NOT with my desktop. When a website requires a newer browser version to run, then I switch to plain Firefox.

Today Nightly would NOT open. It opened and pointed to an offline file. I noticed it was marked by "///". I'm sorry I didn't take a screenshot or note the file.

Reading several posts, I removed Nightly, purged the cash and purged the data. Then I reinstalled Nightly from the apk file I saved. While the install went without a hitch, it will NOT permit me to sign in to synch the data saved in all my other devices. It just spins as this image shows.

I read a post indicating a direct url for sign in and tried it. But it only worked for Firefox and NOT Nightly.

How do I resolve this?

Good morning - I wanted to set up two-factor authentication with your browser for security reasons. A code comes up that one uses with one's phone. I connected with it, but I couldn't finish setting up the 2FA. Here's the problem: My Samsung Note 20 Ultra has fingerprint scanning on the screen. Since I bought it, I tried using the fingerprint feature, but it is a beast to get my prints scanned and then it can hardly ever scan my print successfully. So I gave up using fingerprints altogether. So I scan your code, and it wants me to do the whole fingerprinting thing with my phone in order to set it up. It doesn't give me the option to use the security that I did choose to use with my phone. Please advise how I can get 2FA without doing all of this. Thanks. Ritva

Hi, just switched phones, setting up FF on my new phone. Went to establish a sync. Scanned the QR code on the desktop. Approved on the phone. Now it says the other device, i.e., my desktop must approve. The desktop wants a 6 digit 2fa code from my authenticator app. That's nice, but it is a new phone and I don't have FF set up in the authenticator app yet. I have a bunch of backup codes, but none is a 6-digit code. There is no alternative method suggested (like texts, emails).

Perhaps I'm missing something simple, since I've done this before, although years back. But how do I get my phone in sync without 2fa codes from an authenticator app? Thanks in advance.

Hi, trying to sync to a new phone, scan the QR on pc and on phone get "open your authentication app and enter security code" Whats the app? I get no text on phone and no email to FF account email, or any of my other email accounts, all spam and junk checked. I did get to the ten number authentication once, and tried 2 of my codes, and it would not recognize them either. I didn't want to keep burning codes. Thanks.

Hello,

I have an old account that I'm locked out from. The two factor authentication is activated but I don't have access to that device nor do I have the recovery codes. The email registered is an old one that I do not care much about anymore. However, the recovery email/secondary one is my regular email address that I do use daily. Is it possible to have that one removed from the old account so that I can create a new one using that email? It's super annoying being prevented from registering an account using two of my email addresses.

Thanks!

I was using it without issue last night, casting screen on chromecast. This morning it wouldn't open, just opens and closes immediately so I uninstalled and reinstalled it through the Play Store.

I'm trying to sign in but it doesn't recognize my authentication apps (Microsoft, then disabled it and tried Google) or the account recovery keys. So neither Microsoft or Google authenticator apps worked, and both sets of backup authentication codes failed.

I disabled 2FA but it still asks for the code (still doesn't accept them).

Firefox on pc works fine.

I'm having a huge problem logging into or signing into my Firefox Account for Android either first time ever or first time with my new Password anyway? I can't remember. It won't give me a box for the Password no matter what so I can't Sign In! Respectfully, Barry

I misplace my old password on my Firefox account and had to purchase a new phone and I have a new password but it is not going through my selected new password is: [removed from public] and my email address is: [edited from public]@gmail.com