• Solved

Certain websites don't load on my computer, but they do on my laptop

When visiting some smaller and less known websites on my computer it shows the error message "connection has timed out" but on my laptop it loads just fine. Both run fire… (read more)

When visiting some smaller and less known websites on my computer it shows the error message "connection has timed out" but on my laptop it loads just fine. Both run firefox and are sync'd with the same configuration and extensions. I already tried the troubleshoot mode and also checked the firewall. Is there anything else I can try to fix this?

Asked by alnmmrs27 3 days ago

Answered by alnmmrs27 2 days ago

  • Solved

Email Password help

Somehow my Thunderbird email password was changed and I didn't do it. How do I reset my password? Email [edited] @sbcglobal.net when or if you have an answer. Thanks. … (read more)

Somehow my Thunderbird email password was changed and I didn't do it. How do I reset my password? Email [edited] @sbcglobal.net when or if you have an answer. Thanks.

Asked by jeriberry 22 hours ago

Answered by sfhowes 16 hours ago

  • Solved

Signature places at the end of the page

Hello, When I upload my signature to the system, instead of waiting for it to add my signature to the end of my message, it puts it at the bottom of the page. Is there a… (read more)

Hello,

When I upload my signature to the system, instead of waiting for it to add my signature to the end of my message, it puts it at the bottom of the page. Is there any way to set this?

For example; There is a "BBBBBBB" text coming to me. I'm writing "AAAAAA" text.

Must be; AAAAAAA my signature BBBBBB

But what happened; AAAAAAA BBBBBB my signature

I couldn't find a solution, I guess there is no solution, I always add my signature to the end of my message by copy-pasting.

Thank you in advance for your help and opinions.

Asked by Mert Doğan Yardım 5 days ago

Answered by david 5 days ago

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My Mozilla doesn’t work

Dear support team for Mozilla Thunderbird Please tell me how I uninstall and download the application without destroying my all mails. I donated minimal amount to you d… (read more)

Dear support team for Mozilla Thunderbird

Please tell me how I uninstall and download the application without destroying my all mails. I donated minimal amount to you despite the inconveniences.

Best regards

Naoko

Asked by 落合直子 5 days ago

Last reply by Wayne Mery 5 days ago

  • Solved

How deactivate default ad blocker

Mozilla Mobile developer Team, Please add option to turn off default ad blocker. Because the default ad blocker is being detected and I am blocked from accessing some web… (read more)

Mozilla Mobile developer Team, Please add option to turn off default ad blocker. Because the default ad blocker is being detected and I am blocked from accessing some web sites. Does anyone know how to turn off the default ad blocker? Please help me

Asked by Furkan Kolsuz 21 hours ago

Answered by Furkan Kolsuz 1 hour ago

  • Solved

Release 115.5.1 undocumented changes to Thunderbird appearance/behavior

Is there any place to find an explanation of the "improvements" made to Thunderbird (and sometimes Firefox) without any warning to users and/or explanation of how they wo… (read more)

Is there any place to find an explanation of the "improvements" made to Thunderbird (and sometimes Firefox) without any warning to users and/or explanation of how they work. After today's update to Thunderbird 115.5.1, the way my Thunderbird screen looks has changed (not imho better, but certainly different. Examples: -- Previously, when I highlighted a message, the text of that message would be shown below and various icons would be shown that I could click on to perform typical tasks (Reply, Reply All, Forward, Delete, etc) -- Now when a message is highlighted, the only way to do anything with it (even to read the bloody thing) I have to right click and display it in either a new tab or a new window.

Can somebody explain [1] why this change is considered an improvement and [b] where I can read about how it works instead of figuring it out by trial and error.

I looked at the Release Notes and couldn't find anything helpful.

I apologize for bothering you if this is not a place for Thunderbird support. But I wanted to give it try before I stop using Thunderbird and just read/write messages directly from Google Gmail.

Thanks for any help anybody can offer.

Asked by Mandy W 4 days ago

Answered by david 4 days ago

  • Solved

Unable to send messages after Windows 10 reinstall and re-import of Thunderbird profile.

I have re-installed Windows 10 recently and re-imported my Thunderbird profile and since then I am unable to send messages with Thunderbird. None of my 12+ e-mail account… (read more)

I have re-installed Windows 10 recently and re-imported my Thunderbird profile and since then I am unable to send messages with Thunderbird. None of my 12+ e-mail accounts allow me to send messages, but receiving messages work fine.

I've done all the steps listed on your website, including disabling my antivirus completely, but nothing works.

However, I did notice something crucial, which is that running Thunderbird in "Troubleshoot Mode" does fix the problem of not being able to send messages. And yes, I have tried to make the changes of disabling all add-ons and resetting toolbars/controls permanent, but that did not fix the problem. The only thing that works is restarting the browser in Troubleshoot mode.

The issue is obviously not with my mail servers or it wouldn't work in Troubleshoot mode.

Any help would be appreciated.

Asked by tzlawina 20 hours ago

Answered by tzlawina 18 hours ago

  • Solved

Gmail account login prompt

I had two gmail accounts in Thunderbird. Since the upgrade one of them keeps prompting me to log into the account. When I try, I get 404 screen. This keeps happening e… (read more)

I had two gmail accounts in Thunderbird. Since the upgrade one of them keeps prompting me to log into the account. When I try, I get 404 screen. This keeps happening even after I removed that gmail account from Thunderbird (since it stopped working anyway). I can get emails with no issues from this account using K9 on phone and tablet, and gmail on my computer. Email account that is the issue is janis.johnkov@gmail.com Thank you

Asked by jrelay5 2 days ago

Answered by jrelay5 2 days ago

  • Solved

Cannot disable session restore

Whenever I open Firefox, it opens every tab from my previous session. I don't want this - if I closed the window, it was because I wanted it closed, and I don't need any… (read more)

Whenever I open Firefox, it opens every tab from my previous session. I don't want this - if I closed the window, it was because I wanted it closed, and I don't need any automated system to re-open everything on the off chance I was wrong. I believe the setting for this is on the General tab, but as you can see in the attached screenshot, it's definitely off, yet the feature won't go away. I also tried changing the config settings, as listed here:

https://askubuntu.com/questions/1285172/firefox-always-restores-windows-and-tabs-after-reboot

, but it had no effect.

How do I stop Firefox opening these tabs without permission?

Asked by Kazza 2 days ago

Answered by Kazza 2 days ago

  • Locked

XUL Runner This profile was last used with a newer version of this application. Please create a new profile.

What am I supposed to do about this new problem? "XUL Runner This profile was last used with a newer version of this application. Please create a new profile." I did cr… (read more)

What am I supposed to do about this new problem?

"XUL Runner This profile was last used with a newer version of this application. Please create a new profile." I did create a new profile. I have like 4 different profiles now from every time I've had to reinstall Firefox because it keeps crashing and freezing.

Asked by Rafael Lecuona 17 hours ago

Last reply by jscher2000 - Support Volunteer 16 hours ago

  • Solved

Firefox crashes on my new pc

I have recentlly built a new pc. I have updated windows, graphcs drivewrs and checked that the ram is good. I have submitedn the crash log: bp-c292b4b1-dbec-41f5-a25f-58… (read more)

I have recentlly built a new pc. I have updated windows, graphcs drivewrs and checked that the ram is good. I have submitedn the crash log: bp-c292b4b1-dbec-41f5-a25f-5823f0231202

Asked by SA_Dragon 3 days ago

Answered by SA_Dragon 2 days ago

  • Locked

Firefox Bookmarks Not Responding

Managing Firefox bookmarks has become impossible as of 12/1/23. Browser freezes up and then task manager shows multiple instances of FF open. No help is available anywhe… (read more)

Managing Firefox bookmarks has become impossible as of 12/1/23. Browser freezes up and then task manager shows multiple instances of FF open.

No help is available anywhere. Community blames the user, mocks the poster, blames PC configuration when nothing was changed. Only offers impossible to understand instructions. Help topics don't help at all.

Why is Firefox freezing and crashing as of 12/1/23?

Where can one get help?

Asked by Rafael Lecuona 3 days ago

Last reply by Paul 3 days ago

  • Solved

missing bookmarks

Hello, my bookmarks including the bookmarks bar have disappeared, within just a few hours of them being visible. When I clicked on the View menu button and selected Toolb… (read more)

Hello, my bookmarks including the bookmarks bar have disappeared, within just a few hours of them being visible. When I clicked on the View menu button and selected Toolbars, the setting was somehow changed to Never Show. I changed it back to Always Show, but I'm curious how it would change itself to Never Show. I haven't completed an OS update for several days, and this incident just occurred today. All day long, my bookmarks were present; I turned off my computer about 5PM. When I turned it back on about 8PM, the bookmarks were gone. Help and thank you.

Asked by mj_stigliano 1 day ago

Answered by zeroknight 1 day ago

  • Locked

How do I change font style on WhatsApp?

Android: Tap and hold the text you’ve entered in the text field, then choose Bold, Italic, or More . Tap More to choose Strikethrough or Monospace. iPhone: Double tap the… (read more)

Android: Tap and hold the text you’ve entered in the text field, then choose Bold, Italic, or More . Tap More to choose Strikethrough or Monospace. iPhone: Double tap the text you’ve entered in the text field > Format. Choose Bold, Italic, Strikethrough, or Monospace.

Fonty Fonts

Asked by Tayylorr Jaasoon 1 day ago

Last reply by Paul 1 day ago

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I Keep Getting an Error Message

I have been getting this error message for over a week now, PR_END_OF_FILE_ERROR. My internet is fine and I have restarted my computer a few time since the problem starte… (read more)

I have been getting this error message for over a week now, PR_END_OF_FILE_ERROR. My internet is fine and I have restarted my computer a few time since the problem started. I have added some sites to the Exceptions list but even then they don't work properly. I have tried refreshing Firefox and changed the profile and they both didn't fix the problem. I am sadly not knowledgeable enough to make sense of the Web Developer Tools. The attached image is what my YouTube page looks like after add the site to the Exceptions list.

Asked by Jason Worlock 2 days ago

Last reply by cor-el 2 days ago