All Products Support Forum

Every year I am required to update my university's net id password. Normally T'bird responds asking for a password update. Not this year; I am just cut off.

I followed all instructions from the T-help site. But it is impossible to update the "saved password." "edit" is not allowed.

When T-bird did ask me to connect via Google, see the screen shot, the next screen locks with a 403 error message, also attached.

I would like to continue to use Tbird, but this is making it impossible. My university's IT people had me download the T-bird again, but the problem persists.

Please advise soon.

I am facing issue while downloading files in Firefox Private Browsing. Whenever I download my PDF files, as soon as I close the browser window, the files also get deleted automatically. What should I do to rectify this issue.

Hello! I noticed FireFox Android now reports my real OS version but FireFox Android has auto spoofed the useragent OS version from version 122? The install was via apk through Aurora app store if that makes any difference. I would like to fix this if its an error, if the spoof has been disabled then it will obviously remain. Thanks in advance!

Hello, In the last couple of weeks, messages are not displaying as they did. So for example, I received screenshots of an airline trip I'm doing, but the message contained the following: [A screenshot of a computer Description automatically generated] Inbound Another example is receiving an email from a bank. Instead of showing the embedded link, it displayed as html. So, I can't read what was sent. Or it's hard to pick out the link.

I've gone to privacy and controls, but I can't find where I need to change this. Please help.

This is so very simple and so the fact that it seems impossible to get a straight answer makes me instantly suspicious. Here is the question: What is my location? Simple! In other words, I have Mozilla Firefox installed on a physical device, which HAPPENS to be a desktop computer, not a mobile phone, etc. In other words, it stays here. So why do alllllll the sites act as though I am literally 930 miles...from my actual, physical location! I have NO VPN running...none. Unfortunately, Firefox is using Google location services, WHICH IS THE PROBLEM. I just installed Firefox, instead of Chrome, to solve that problem. I guess THAT was a stupid move, Firefox is worse!

There needs to be a manner in which the USER can INPUT THEIR LOCATION. I'm not trying to "trick" anyone...I'm actually trying to give people ACCURATE INFORMATION which apparently is beyond the capabilities of the internet, to provide.

I'm pretty sure Firefox behavior on redirects used to present an option to "allow for this site." But if it did, that is now gone. There is only "allow." It allows once, and the next time you visit the same site, you have to allow again. And again. And again. Since one of these sites is the enrollment management system for my college, something I access literally hundreds of times each semester, this is fantastically annoying. I know how to turn off redirection altogether, but that seems like a blunderbuss solution. Most of the time, I like that warning. I just want to allow exceptions. Is there any way to do this?

When I try to go to my webmail I sometimes am presented with a Deceptive Site Ahead warning.

I am quite happy that although the SSL might not be current that the website is safe for me to go there. How do I stop this annoying feature from activating?

I am getting notifications with the Mozilla logo or sometimes with McAfee logo saying "5 Viruses found, your computer is unstable" and various other warnings. They all also say "via qltuh.titanicooler.top" I have attached a picture.

I have closed the browser, I tried clearing my cache, I have scanned using both AVG, AVAST, F-Secure Online Scanner, and Microsoft Safet Scanner. I am not quite sure what else I should do.

Thank You

I have spent the last TWO HOURS trying to find an answer to what should be a simple problem, and it seems not to exist!

I need to find out WHERE Firebird lists my email account PASSWORD.

I do NOT want to reset my password.

I simple need to know WHAT my password is, and since I set up the account [actually a few accounts] several years ago, my notes are evidently null and void, because none of those passwords seem to work.

My email is through verizon.net, which is one of the problems because they gave all of their email coltrol to AOL, which thouroughly sucks, and they seem not to have anyone who speaks fluent English who can assist me in FINDING the current password!

If ANYONE can help, it would be most greatly appreciated!!

HELP Please have tried numerous times by instructions given on support. Nothing is working. Can not correct with Dr. Thank you:)

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Hi, Before Firefox's Version 125.0.1 (64-bit) latest update I could download any file from my safe office environment, behind firewalls, VPN, ... Now despite of unchecking the "Block dangerous downloads" I'm still unable to download files. I have Windows 10 on my laptop.

Here are the steps: Click on a file, Save "File not downloaded. Potential security risk." Click on the message - Allow download The result is a file with content "HTTP Status 405 – Method Not Allowed".

Please help me to work the downloading again. I am aware of the safety but I want to switch off this feature.

Thanks in advance for help, Tibor

I have Thunderbird set up with two email accounts. Until today I han problems with outgoing or incoming email and had saved passwords. All worked fine. Then I had to change my internet modem and somewhere along the line my incoming password for one of the two email accounts got deleted. No idea how. So I went into Settings and deleted all saved passwords. After that I sent a test email for both accounts and was able to re-save my passwords. But when I "Get Email" for either account, nothing happens. No email arrives (there are new emails on both accounts if I check via webmail). But I also am never prompted to save a password for incoming email (mail.comcast.net) for either account.

Why isn't Thunderbird prompting me to save the incoming password, and how can I manually enter a password? I'm baffled and at wit's end.

Thank you!

I loaded the postcode lottery website but it's completely blurred. I last checked the same website last month, and it worked fine. I have cleared the cookies from Firefox, but the result is the same. It appears clear for a moment, then blurs. No pop-ups asking to accept cookies. It works fine using Chrome. Any idea why Firefox won't display it properly? It loads the National Lottery website, so it's not about gambling sites I guess.

Firefox for android is asking for a pin but I am sure I have never created a pin for Firefox and it does not accept an empty. It also does not appear to have aplace for pin creation. I found a support notr that talked about windows credentials, but I am currently on android and my main computer is Linux. How do I find out what pin it wants?