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  • Archived

Firefox not compatible with some websites

Today I tried to place an online order to pickup from Texas Roadhouse, but no matter what time I chose a message said it was not available. The only selection that worked… (read more)

Today I tried to place an online order to pickup from Texas Roadhouse, but no matter what time I chose a message said it was not available. The only selection that worked was "Earliest Available Time". Finally I called to place an order. Firefox worked 2 months ago but I don't recall which version I was using at the time.

Today I was using FF vers 97.x and later updated to vers 99.0.1 figuring that might be the problem, but it made no difference.

Later I tried Windows 10 Edge & that worked. Then tried a Chromebook & that also worked.

I've also had problems going to the Tracfone website & so have several other people. It's hit or miss with Firefox & usually it doesn't work. But Chrome or Edge seem to work for everyone.

Is this a website problem or a FF problem?

Asked by Mike109 2 years ago

Last reply by SurferJ 1 year ago

  • Archived

Thunderbirds

Wish to add extra email address - Errors - Unable to log in at server. Probably wrong config, username or password. Click on IMAP Did not work Click on POP3 Did not work … (read more)

Wish to add extra email address - Errors - Unable to log in at server. Probably wrong config, username or password. Click on IMAP Did not work Click on POP3 Did not work

Double checked - Name, email address and password by coping them and then pasting them in the boxes. I have one email working from the same supplier. incoming Host outlook.office365.com POP3 Port 995 outgoing Host smtp.office365.com Port 587 IMAP Port 993

Asked by Number 1 2 years ago

Last reply by Stans 1 year ago

  • Archived

Hacked Phone

My phone has been remotely taken over (cracked,) I haven't had any money come up missing so It's kinda strange I see my Google assistant come up alot when I don't have it… (read more)

My phone has been remotely taken over (cracked,) I haven't had any money come up missing so It's kinda strange I see my Google assistant come up alot when I don't have it enables at all also I can see the remote users Dos command prompt appear faintly on my screen I have had tons of downloads on my device from source Im not phamiliad with I factory reset my phone but how do I remove this backdoor.

Asked by jbezybee 2 years ago

Last reply by jbezybee 2 years ago

  • Archived

How to increase the font size in the right click context menu? (2)

Greetings... I would like to increase the font size in right click menu box in FF 89.0 (64-bit) (see attached png) I found a similar 2018 query here at: https://supp… (read more)

Greetings... I would like to increase the font size in right click menu box in FF 89.0 (64-bit) (see attached png)

I found a similar 2018 query here at: https://support.mozilla.org/en-US/questions/1241117#answer-1174375

and based on that exchange I added the following to userChrome.css file

/* FONT SIZE IN RIGHT CLICK MENU BOXES 5/1/22 */

  1. mainPopupSet menuitem,
  2. mainPopupSet menu { font-size: 16pt !important; }

/* */

I closed and reopened FF. This change has no effect on the menu font no matter what font-size value I enter. Have I done something wrong?

Asked by rarebooks 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

On certain domain, firefox stop loading the page for a while

This bug occurs very randomly, but it seems there have few things in common. - Occurring on domain level, one domain at once. For example, if Youtube.com stuck, any sub … (read more)

This bug occurs very randomly, but it seems there have few things in common.

- Occurring on domain level, one domain at once. For example, if Youtube.com stuck, any sub address including each video page is not loaded. Other website and whole browser works fine. - Other program on same PC is not affected, too. - Which page is stop loading is completely random. It might be happen only on a popular, feature-rich site like amazon, google, but not sure. - The timing is also random. Maybe after waking PC up from sleep, but not sure. Frequency of occurrence is once every 1~5 days. - The workaround without restarting browser is 1.)switching to other container tabs(strangely), 2.)opening website on private window. Disabling all the addon manually didn't help.

Since it's randomness, I didn't have any logs about this issue.

Asked by bleepblopp 2 years ago

Answered by cor-el 1 year ago

  • Archived

Unable to clear cache - gmail and youtube GB monsters

Hi, I'm trying to clear my cache and site data (in order to update my gmail signature), and each time I clear selected sites - namely gmail which had hundreds of thousand… (read more)

Hi, I'm trying to clear my cache and site data (in order to update my gmail signature), and each time I clear selected sites - namely gmail which had hundreds of thousands of GB cached - it just comes back. After tyring this 4-5 times, Youtube started having hundred of thousands of GB cached too!! So now, despite managing data an clearing these repeatedly, there's more than when I started. I think I'm stuck in a loop somewhere, please help! thanks in advance

I'm using Firefox 99.0.1 on a Macbook Air Mac OS x 10.15

Sally

Asked by smile12 2 years ago

Last reply by James 1 year ago

  • Archived

Cannot hold font, font-size, line spacing etc,

I am using TB under Ubuntu 22.04 ONLY because Gnome Evolution is requiring OAuth2 for IMAPX accounts that don't provide such authorization. TB and Outlook 365 (under Win… (read more)

I am using TB under Ubuntu 22.04 ONLY because Gnome Evolution is requiring OAuth2 for IMAPX accounts that don't provide such authorization. TB and Outlook 365 (under Win 10) don't have that problem.

TB has a major, major problem in that it will not keep constant font, font-size, and line-spacing when I write or reply to emails. Why can't TB hold an exact font size (e.g., Arial 11). and line spacing (single) when I compose or reply to emails. I have seven (7) email accounts and I should not have to worry about having to set properties for each.

Asked by jhlauterbach 1 year ago

Last reply by Stans 1 year ago

  • Solved
  • Archived

Firefox downloads PDF file when I click "Open with Firefox"

Hi, In the parameters, I chose to let Firefox ask me every time what to do with PDF files. But, when the window pop up and I click "Open with ... Firefox", the browser d… (read more)

Hi,

In the parameters, I chose to let Firefox ask me every time what to do with PDF files. But, when the window pop up and I click "Open with ... Firefox", the browser download and open with Firefox the PDF instead of only showing it in Firefox. When I set the "Open with firefox" by default in the parameters, Firefox will this time directly open the PDF in the browser instead of downloading it.

Are you aware of this bug ? Is there a solution ?

Thank you very much !

Asked by Pulibu 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Passwords lost and cannot be saved anew after "refresh"

We got an alert when opening Firefox on our iMac yesterday suggesting we "refresh" and that bookmarks and saved passwords would not be affected. After the refresh, bookma… (read more)

We got an alert when opening Firefox on our iMac yesterday suggesting we "refresh" and that bookmarks and saved passwords would not be affected. After the refresh, bookmarks were retained but all passwords wiped out. Further, as we painstakingly looked up or created new passwords on sites and entered them, the usual Firefox alert would come up asking if we wanted to save the new log-in, user name and password on each site, we'd select "yes" and then find none of them saved. Can anyone advise us? We're rebuilding our saved passwords on Chrome now but have had Firefox as out primary browser for over a decade.

Asked by michaellouiswells 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

enable javascript

Being a decade user of Firefox I must say that I started to hate it because the last editions hide the choice for enabling or disabling javascript. The stupid comand "abo… (read more)

Being a decade user of Firefox I must say that I started to hate it because the last editions hide the choice for enabling or disabling javascript. The stupid comand "about:config" leads nowhere and all previous answers are absurd. Why Mozilla decided to hide the option " turn on / turn off" javascript? It turned a previously great navigator into a stupid user unfriendly useless software. I use the internet for over 40 years and Firefox has always been my favourite. What obscure financial reasons made developers decide to hide the simple option of earlier editions? Please put back the "on/off" option for javascript. Untill then I'll use Chrome.

Asked by titorosemberg 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

I can't send emails

I can't send emails out of Thunderbird but can receive them, not sure what to do? Is there a phone number I can call with Thunderbird for help? I'm not that savvy with … (read more)

I can't send emails out of Thunderbird but can receive them, not sure what to do? Is there a phone number I can call with Thunderbird for help? I'm not that savvy with all this.

Asked by Ray 1 year ago

Last reply by Toad-Hall 1 year ago

  • Archived

Can't bring up Firefox homepage (installed icon unresponsive.

The installed Firefox icon does not take me to the Firefox homepage. The default language is unreadable(to me). Without the ability to access Firefox homepage, I cannot … (read more)

The installed Firefox icon does not take me to the Firefox homepage. The default language is unreadable(to me). Without the ability to access Firefox homepage, I cannot access Settings, which leaves me dead in the water. Ideally, I'd like to start from scratch. I don't want to give up on Firefox, but right now, I can't even refresh, let alone cancel outright. Please help. -Patrick Branin

Asked by patrickbranin 1 year ago

Last reply by Paul 1 year ago

  • Archived

Printed page date (foot note) incorrect.

Date: 10 May 2022 AusEST Firefox 100.0 (64-bit) Mac desktop: Apple Silicon Mac mini (M1, 2020) - macOS Monterey v12.3.1 (problem occurred prior years using I… (read more)

Date: 10 May 2022 AusEST

Firefox 100.0 (64-bit) Mac desktop: Apple Silicon Mac mini (M1, 2020) - macOS Monterey v12.3.1 (problem occurred prior years using Intel/iMac 2015; and previous macOS) Extensions: DuckDuckGo Privacy Essentials; HTTPS Everywhere; NoScript Plugins: OpenH264 Video Codec provided by Cisco Systems,Inc. Location: Australia EST


I am wondering if the following is a known problem. If so, I haven’t been able to find the solution online.

I keep copies of home rental online payments as proof of payment should there be a discrepancy with the real estate agency.

This problem can also apply in other situations, for example payment of online purchases, or movement of large amounts of money to varying institutions.

Sometimes the bank payment is delayed and I would like to ensure that not only the date of payment is accurate but also that the time of payment is relatively close. I am finding that the file printed when banking via Firefox is not time dated relatively close to the time of payment. I use Firefox solely for banking as a secure method.

Upon payment I am presented with a bank receipt and an option to print it, all within Firefox’s desktop application. After pressing the PRINT button I choose to print as PDF and save to the computer. The resulting file is what I am referring to.

The pdf receipt is shown with default details at the top and bottom of the page, the bottom being where the date and time of pdf printing occurred. The discrepancy is between that time shown and the actual time of payment. The difference can be sometimes up to 12 hours!

Can someone please assist me to rectify the situation?

Kind regards, Harauld

Asked by Harauld 1 year ago

Last reply by Harauld 1 year ago

  • Archived

Firefox WIPE!

Hey, i just came home from work, started firefox and got suprised by the latest update...and another suprise. My entire Firefox got WIPED, i mean.. EVERYTHING. booksmarks… (read more)

Hey, i just came home from work, started firefox and got suprised by the latest update...and another suprise. My entire Firefox got WIPED, i mean.. EVERYTHING. booksmarks, passwords, settings. I'm sitting here with an totally clean, like new installed firefox...and i'm angry AF right now.

Asked by enziobla 1 year ago

Last reply by Terry 1 year ago

  • Archived

Lost recovery key and my data disappeared after reseting pass

Hello, My name is Cezar Dobre and I have a problem with my account: - after I have reinstalled my operating system, I tried to recover my old data - I lost my recovery k… (read more)

Hello,

My name is Cezar Dobre and I have a problem with my account: - after I have reinstalled my operating system, I tried to recover my old data - I lost my recovery key so I have reset my password - I didn't know that if I do so, my data will disappear - meanwhile I have also found my previous recovery key

How can I get my old data back? Please help!!

Thank you!

Asked by cezarcdobre 1 year ago

Last reply by Paul 1 year ago