All Products Support Forum

Looks Firefox after recent update can not effectively open youtube.com as well as other webpages that contain video and or sound. Sound can not be heard. on youtube cannot completely finish opening the webpage. In complete transition. Hence the web page freeze or shall I say stuck.

When I'm using my Firefox browser and signing in to my Gmail account, the autofill function always gives me several old, expired gmail account names that I don't wish to see anymore. It's very annoying. I think I have turned off all the autofill options under Firefox>Preferences, but all these old account names keep showing up. Any suggestions for how to solve this? Thank you

I've tried the F9 Keyboard Shortcut, I've tried other Reader Add-Ons, this function simply doesn't work with Outlook. Either when in the Inbox, or with an opened Email. Anyone else encounter this?

Anyone know of a solution to making this work?

On a VERY side note: Here is my 1st initial text, when I believed the problem was about Firefox Add-Ons (I now have discovered it's not about the Add-Ons, it's the about the Reader View function). << When double-clicking on an Email, on the Outlook web site (https://outlook.office.com/mail/), the Email opens in a new window. When the new Window is opened, doesn't work.

When I click on Firefox's "Enhanced Tracking Protection" Icon and disable it, then the Extensions work. What's even weirder, is the behavior is the same for the REVERSE (if the Enhanced Protection is Disabled, the Keyboard Shortcut doesn't work until I "ENABLE" the Enhanced Protection).

Is there a setting in about:config that can return the functionality of Add-Ons (Extensions)?

On a side note, I found a setting to force the New Emails to Open in a new Tab instead of a new Window. The same bevaior is replicated, No improvement has been shown on that front. browser.link.open_newwindow.restriction = 0 >>

When I enter something in "address line" or "search", Firefox flashes several windows before stopping. If I click on a item, it does it again and does not open the particular item.

following is displayed when trying to use outlook calander

UTC Date: 2023-07-04T21:00:51.275Z Client Id: C3E60020F4B249899ABFC76C354EA8EF Session Id: 2839c094-3516-4d34-9788-94a7d43e40e5 Client Version: 20230623002.12 BootResult: cdnError Failed resource: https://res.cdn.office.net/owamail/20230623002.12/scripts/owa.CalendarBoot.m.js Back Filled Errors: Unhandled Rejection: ChunkLoadError: Loading chunk 917352 failed. (error: https://res-h3.public.cdn.office.net/owamail/20230623002.12/scripts/owa.CalendarBoot.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 917352 failed. (error: https://res-h3.public.cdn.office.net/owamail/20230623002.12/scripts/owa.CalendarBoot.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 917352 failed. (error: https://res-h3.public.cdn.office.net/owamail/20230623002.12/scripts/owa.CalendarBoot.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 917352 failed. (error: https://res-h3.public.cdn.office.net/owamail/20230623002.12/scripts/owa.CalendarBoot.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 917352 failed. (error: https://res.cdn.office.net/owamail/20230623002.12/scripts/owa.CalendarBoot.m.js):undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined err: Error: Failed to load javascript. esrc: Script et: ClientError estack: onLoadFailed@https://res-h3.public.cdn.office.net/owamail/20230623002.12/scripts/owa.mailindex.js:2:16447 604191/importModule/this.promise</<@https://res-h3.public.cdn.office.net/owamail/20230623002.12/scripts/owa.mailindex.js:2:15212 </p>

Why should we be forced to switch to an O/S we don't like. Vista all over again. These are good O/S Microsoft just money hungary with poor replacement O/S's. Windows 10 and 11 are junk.......................

I want Firefox to be my default Browser... but, as much as I love it, When I'm on Facebook it doesn't let me reply to messages from friends. Apparently hundreds of users have reported the same problem. Has anyone figured this out yet?

Hi there!

Disclaimer before you proceed: please remember that we all organize ourselves differently and my style is probably not your style.

My work laptop was stolen today, and I want to reopen the session I had on my old laptop. I can see all my synced tabs from my work Firefox's last session, and I could absolutely open them one at a time. However (please, reader, take a deep breath), I had 1357 tabs open (mixture of a tab suspender and organizer made this possible, to answer your horrified question). I have tried to "open all tabs" a couple times, but my poor, ancient laptop gets three tabs into the endeavor, blue-circles, and then Firefox crashes.

Is there a way for me to open all tabs such that they do not load all at once, or open slowly, or are suspended somehow? I'm sure the answer is no, but if anyone has a cool suggestion for making this insanity possible, please let me know.

Thanks community!

How can I update or edit my reviews?

Users may update or edit their reviews by visiting their profile page and clicking on the "Write update" or "Edit review" link underneath their review. Writing an update will preserve the original review and show the new updated review above it, which will help consumers understand why the review was updated. Editing a review will overwrite the original review and should be used primarily for correcting mistakes.

My preferences are set so that "When you open a link, image or media in a new tab, switch to it immediately" is OFF. Therefore most of the time when I Cmd+click on a link, it opens on a new tab that loads in the background. This is what I want.

However, some websites break that behavior. 2 high-profile examples:

• In Google Docs, if a piece of text links to an URL, clicking on the text shows a small window with the URL. Cmd+click on that URL opens it in a new tab, and takes me to that tab.
• In Facebook Messenger, if I Cmd+click on a chat, again the chat opens in a new tab and I'm taken there. Additionally, the original tab activates that chat.

Interestingly, in both these cases, I get the right behavior if I right-click on the URL or in the chat and in the contextual menu choose "Open link in new window/tab/container tab": the new tab stays in the background.

So my question is: does anyone know of a way to always make cmd+click behave just like "Open link in new tab", no matter the website?

I'm on Firefox 115b4 on macOS, but this has been like this for years at least.

hello when i load a game this message appears quote An error occurred running the Unity content on this page. See your browser JavaScript console for more info. The error was: RuntimeError: index out of bounds @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[170118]:0x326cf44 @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[70007]:0x17c2450 @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[69249]:0x179ec1a @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[48949]:0x12a701b @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[48954]:0x12a7407 @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[48956]:0x12a74fe @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[48955]:0x12a7472 @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[53607]:0x13b15e9 @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[53606]:0x13b11d2 @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[53608]:0x13b16c9 @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[28535]:0xe632fd @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[38594]:0x106877a @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[38682]:0x106b041 @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[38717]:0x106bfd7 @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[38716]:0x106bfa2 @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[28535]:0xe632fd @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[36027]:0xff422c @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[77592]:0x19623c4 @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[170175]:0x326d56c unityFramework/Module.dynCall_iiiii@blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf:2:784898 invoke_iiiii@blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf:2:397221 @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[70026]:0x17c2b45 @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[69261]:0x179ed49 @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[5568]:0x346d47 @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[5566]:0x346a17 @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[5573]:0x3473a9 @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[5572]:0x347065 @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[5566]:0x346aa9 @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[11868]:0x58777e @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[11846]:0x586292 @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[14175]:0x6bee1a @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[14174]:0x6beb33 @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[12295]:0x5b5f9d @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[11965]:0x590a8f @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[11965]:0x590aa4 @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[11960]:0x590629 @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[11953]:0x58eaa6 @blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf line 2 > WebAssembly.instantiate:wasm-function[170327]:0x326f6bc unityFramework/Module.dynCall_v@blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf:2:854782 browserIterationFunc@blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf:2:202498 runIter@blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf:2:205571 Browser_mainLoop_runner@blob:https://game-potc.101xp.com/265bcbf4-ee17-459f-b44e-ec4c2c051faf:2:204033 unquote it's beyond my knowledge and understanding

The solution I had posted here - [https://support.mozilla.org/en-US/que.../1343170] no longer works (Firefox Developer Edition 115.0b9).

Having inspected [https://searchfox.org/mozilla-release.../popup.css] I am still unable to find a solution to remove the box shadow from content area context menus.

I'm experiencing an issue where Firefox is not reopening tabs where I left off after closing Firefox.

I do have Settings > Startup > Open previous windows and tabs enabled.

If I close Firefox via Hamburger Menu (3 lines in the top right) > Exit or via hotkey (Ctrl + Shift + Q) then the windows and tabs re-open, as expected. But if I close via the "X" in the top right hand corner, they do not, instead I am presented with a single blank tab when I reopen Firefox.

Firefox: 115.0 (20230629134642) System: Windows 11 Pro 64-bit, Version 22H2, OS build 22621.1928, Windows Feature Experience Pack 1000.22644.1000.0

Recently had my FF update to version 115.0 automatically. With the update, watching videos on youtube is impossible. Videos show buffering but never play the video and do not start even with skipping around. Same thing goes for live streams on twitch where the chats will load but not the actual stream. Other videos in news websites appear to be the same. Issue is not resolved in private browsing.

I have been a user of FireFox for over 20 years. This morning when it updated, I got the message that this is the last update I'll receive as support for Windows 7 has ceased.

There is nothing wrong with my laptop, it works 100%, fulfills all my needs, yet you seem to want me to toss it in the bin and buy something I do NOT want! I have no interest in obtaining a new OS, I have used windows since 3.1, enough is enough. I have no desire to 'learn' another OS, the one I have is just perfect for me.

How 'green' is it making something that works perfectly, obsolete, just because it is a mature OS?

Not all of us need a cutting edge, super dooper hyper bells & website system. I'm quite happy using FireFox to access the odd email, do a bit of general surfing, and a bit of online shopping.

Why is it so difficult to keep FireFox in use for Windows 7?

Hello- I have just begun getting "secure connection failed" with "connect-reset-error" when I am trying to sign in to any Comcast site (I'm trying to load my email). This started yesterday when I did the most recent firefox update. I am able to get access to the email on my phone, so the issue appears to be with my computer. Thank you for any advice you can offer.