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Hey guys apparently I have opened a web site that instantly installed adware on my Samsung Galaxy S21 ultra 5G phone. I have installed AVG virus protection. I also have i… (read more)

Hey guys apparently I have opened a web site that instantly installed adware on my Samsung Galaxy S21 ultra 5G phone. I have installed AVG virus protection. I also have installed adblock app, and a Malware block app. Nothing works. I've tried the web fixes for Chrome. And Samsung Internet. Still nothing works. Anyone know how to fix this without resetting the phone back to factory.

Asked by Keith Fonville 2 weeks ago

Last reply by Paul 2 weeks ago

How do I add the new bookmarks at top of the list in their folder?

When you add a new bookmark to a folder it's added at the end of the existing list. Is there a way to make Firefox add it at the top of the list, instead? I found an ol… (read more)

When you add a new bookmark to a folder it's added at the end of the existing list.

Is there a way to make Firefox add it at the top of the list, instead?

I found an old answer, but, sadly, the extension granting my wish is no longer.

Also, I already know about sorting, but it's not what I need, because I'm doing a lot of manual bookmarks reordering and sorting will nullify it.

Thank you :)

Asked by G 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

  • Archived

How do I remove suggested logins banner from Firefox for Android?

I've been using Firefox as my primary password manager ever since it became a feature in the browser. Unfortunately I recently had to switch to a different password manag… (read more)

I've been using Firefox as my primary password manager ever since it became a feature in the browser. Unfortunately I recently had to switch to a different password manager, one that supports family profiles & certain other features that Firefox doesn't. Now when I am about to login to a site using Firefox for Android I keep getting duplicate suggested logins prompts, one from Firefox & one from my new password manager.

I went in to Firefox on my desktop (there doesn't seem to be a way to bulk delete saved logins in Firefox for Android) and deleted all of my saved logins, then synced accordingly & synced on Firefox for Android as well, also being sure to disable all settings under Logins & Passwords in Firefox for Android. Unfortunately "suggest logins" isn't an option you can enable/disable in Firefox for Android presently. However as I'm continuing to use the browser on my phone, it still pops up the suggested logins prompt at the bottom of every login page.

This has grown into quite the annoyance for me, I must admit. Can you please inform me how to permanently disable the suggested logins prompt in Firefox for Android moving forward? Thanks in advance for your assistance!

Asked by Colin 1 year ago

Last reply by Paul 1 year ago

  • Archived

Developer edition - twitch error 2000

A month ago I started to have problem with twitch. After 5minutes or 2 hours- random times or random tabs, if I have opened more than 1, which is always the case. Some ta… (read more)

A month ago I started to have problem with twitch. After 5minutes or 2 hours- random times or random tabs, if I have opened more than 1, which is always the case. Some tabs or all, again it's random will give twitch 2000 error and refresh, closing tab,etc nothing will work, except closing WHOLE browser, not just tabs and this is not guaranteed that it will work.

I'm losing my mind with closing whole browser-windows-tabs on different monitors and then re-opening all of that again when I get 2000 error and I always do get it.

Did like 50 re-installs, it's always the same. I tried to go back to older version, but Firefox always want to create new profile saying I have old version installed and I DO NOT want that, I want everything as it is right customized,etc right now.

Asked by black999devil 1 year ago

Last reply by cor-el 11 months ago

  • Archived

"Google Search Fixer" add-on breaks scrolling on the search results page when the "Pull to refresh" gesture is enabled

When the "Google Search Fixer" addon is installed and the "Pull to refresh" gesture is enabled, I am not able to freely scroll up on the search results page. After scroll… (read more)

When the "Google Search Fixer" addon is installed and the "Pull to refresh" gesture is enabled, I am not able to freely scroll up on the search results page. After scrolling animation finishes, if I try to scroll up, the browser thinks that I want to refresh the page, therefore the input is sank.

Asked by fedorovegor1 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Archived

Bookmarks Menu List

Hello, I've noticed a change since the last update and don't understand why? When opening the bookmarks tab I would get the drop down of a long list of links I have sav… (read more)

Hello, I've noticed a change since the last update and don't understand why?

When opening the bookmarks tab I would get the drop down of a long list of links I have saved. I sometimes bunch them into groups so when looking down the long list, I can see the link I want better when more than one are from the same website.

But my issue is that when I went through the list and found that group of links, I could click onto one to open the page. In the past before the update I could click on the bookmarks drop down again, and still see the same area of links I had just clicked on.

Now when the bookmarks drop down closes it defaults to the top of the list and I need to scan down to find the links I was looking at again. Why? Yes when I closed the browser off and reopened it the bookmarks list would start at the top again. But if left opened I could click on the bookmarks tab and it would open to the same link area I clicked onto last.

Is there a way in settings I can reverse this annoying, unnecessary change.

A word to the Firefox workers that like changing things for no reason. I use Firefox because I like the things your browser has that the others don't. Keep taking the little things away that people like, which you seem to keep doing, then my favourite browser will just become "The same old s#*@" like all the others.

Asked by ShadowAD 1 year ago

Last reply by andyross 1 year ago

open browser to black screen

This screen displays brackets in the corners defining the corners of a square in the middle of the screen. You cannot pinch it to make it larger or smaller or sm… (read more)

This screen displays brackets in the corners defining the corners of a square in the middle of the screen. You cannot pinch it to make it larger or smaller or smaller. If you scroll up on the windows it closes Mozilla. The only way to get rid of it to use the browser normally is to reboot my Samsung phone.

Asked by mkbk8 3 weeks ago

Last reply by Paul 3 weeks ago

  • Archived

Vimeo videos freezing on fullscreen

I've recently been having troubles playing videos on Firefox. My school website uses Vimeo embeds, but recently when I've put the videos in fullscreen, after 4-5 second… (read more)

I've recently been having troubles playing videos on Firefox.

My school website uses Vimeo embeds, but recently when I've put the videos in fullscreen, after 4-5 seconds it stops responding. The video freezes but the audio continues, and the controls don't come up when I move the mouse. I can press ESC to exit fullscreen, but the controls are still gone and the audio keeps playing. Then after a few more seconds I get the warning "This page is slowing down Firefox, to speed up your browser stop this page".

If I don't use fullscreen but instead zoom in on the page, it also freezes. If I try the same things with Edge it does not freeze. I also made sure that it was only affecting Vimeo videos, by testing with other platforms and other vimeo links.

I found previous reports of this issue, but all of them were either on Linux, or it was an issue with flash player, which is not relevant anymore.

Not quite sure how to debug this but I would be happy to provide further info. It's really important that it works again :/ Thanks in advance!

My repro steps: 1. Find a video on https://vimeo.com/watch 2. Play it and enter fullscreen 3. Wait around 6 seconds

Asked by Dyiing 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Firefox is unable to update itself, or download the executable if only TLS1.3 is allowed (1.2 disabled)

Try this test first. Go to About:Config, write TLS , change the setting to max (4) . Then attempt to download the firefox installer. The website won't load, as the webmas… (read more)

Try this test first. Go to About:Config, write TLS , change the setting to max (4) . Then attempt to download the firefox installer. The website won't load, as the webmasters did not enable TLS 1.3 , which in 2023 is kind of a shame. The browser cannot update itself either automatically if only TLS 1.3 is allowed, and TLS1.2 is disabled.

The can be an easy fix. I wonder why Mozilla did not solve this already years back. I also wonder why fans, and security researchers did not scream about it in the past..

For the download.mozilla.org the cipher suite Key Exchange is P256, while the Signature is RSA-PKCS1-SHA512, for Transport Layer Security 1.2

I'm sure Mozilla can do better then this, so kindly review these items, and update your website with stronger / modern encryption standards. Decommission the legacy ones please. While you are at it, please also enable HSTS. ;) Cheers!

Asked by Admin 1 year ago

Last reply by Paul 1 year ago

  • Archived

Firefox automatically chooses login when I click a link

I recently applied to transfer colleges and some of them had an application portal. When I click a link on mobile and the destination needs me to sign in to an account to… (read more)

I recently applied to transfer colleges and some of them had an application portal. When I click a link on mobile and the destination needs me to sign in to an account to access it, Firefox keeps automatically directing me to sign in to this one portal account instead of my regular Google account. This only happens on mobile. I can't figure out how to stop it.

Asked by caitlinlandau 1 year ago

Last reply by Paul 1 year ago

  • Archived

Firefox Developer and Mozilla VPN

I've just installed Firefox Developer. I cannot get Mozilla VPN added to it. Can you help? Do I have to remove Mozilla VPN from the old Firefox installation before it … (read more)

I've just installed Firefox Developer. I cannot get Mozilla VPN added to it. Can you help? Do I have to remove Mozilla VPN from the old Firefox installation before it will work?

Also, can I run both Firefox and Firefox Developer at the same time? I'm concerned that Profile entries an other variables might be corrupted.

Last, are there any articles or videos available to help users learn how to use FxDeveloper?

TIA

Asked by rabbit 9 months ago

Last reply by Paul 9 months ago

  • Archived

How to completely disable all translations globally

With a recent update of Firefox Developer Edition to version 117.0b9 i keep getting extremely annoying popups on all sites, asking me if I want to translate stuff. I don… (read more)

With a recent update of Firefox Developer Edition to version 117.0b9 i keep getting extremely annoying popups on all sites, asking me if I want to translate stuff.

I don't want to store unnecessary settings in my browser, related to exceptions to websites/languages that I want vs. does not want to translate.

I want to completely disable translations, globally. Forever. Two questions:

- Why there is no "disable translations globally" checkbox in the newly added popup? - Is there an about:config hack to do disable translations globally, for all languages, for all websites, and forever?

thanks in advance

Asked by leonixyz 9 months ago

Last reply by zeroknight 7 months ago

  • Archived

Firefox Android Beta constantly Refreshing

I've used FF forever and am using FF Bet on my android now. Please please PLEASE tell me how to STOP THE PAGES FROM REFRESHING. I'm a little frustrated....... Thanks in… (read more)

I've used FF forever and am using FF Bet on my android now. Please please PLEASE tell me how to STOP THE PAGES FROM REFRESHING. I'm a little frustrated....... Thanks in advance.

Asked by lsteil 2 years ago

Last reply by Paul 1 year ago

  • Archived

Firefox Theme keeps reverting back to an old theme I no longer have or remember whenever I sign into any Firefox browser.

Whenever I sign into Firefox, all my themes, add-ons/extensions are added via Firefox Sync. That's fine, but the problem I have is that whenever I sign into any Firefox b… (read more)

Whenever I sign into Firefox, all my themes, add-ons/extensions are added via Firefox Sync. That's fine, but the problem I have is that whenever I sign into any Firefox browser, an old theme I used to have that I no longer have on my account keeps coming back, and I've tried to find solutions to this issue, but none have had this kind of issue. It may be similar to issues those have had, or currently have, but I can't seem to do anything to remedy this issue.

Keep in mind that this is not a Firefox browser issue, it is an account issue.

I'd be deeply grateful to any assistance you may have for me.

Asked by m-fuller 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

Firefox 122.0b9 stops responding when the file dialog is triggered

No crash report, no trace, no anything. I click "Save [insert] as...", and Firefox hangs and stops responding. Windows automatically shuts it off when clicking. Launching… (read more)

No crash report, no trace, no anything. I click "Save [insert] as...", and Firefox hangs and stops responding. Windows automatically shuts it off when clicking. Launching Firefox again sometimes says there was a problem reloading the session, but that's not guaranteed.

Asked by TheTank20 4 months ago

Last reply by zeroknight 4 months ago

can not play live streams at 1080p60

Only in Firefox freeze the live streams in YouTube , Twitch , etc if I set 1080p60 , however if a select 720p60 then the live stream play smoothly . ple… (read more)

Only in Firefox freeze the live streams in YouTube , Twitch , etc if I set 1080p60 , however if a select 720p60 then the live stream play smoothly .

please someone can help me ?

I already try to change somethings in about:config , but nothing change. same issue .

Asked by Ed C:\ 2 months ago

Last reply by zeroknight 2 months ago

  • Archived

Won't play videos on some sites

Hi, On some sites Firefox will not play the embedded videos. For example embedded screencast recordings like those used by employee time management platforms eg time doc… (read more)

Hi,

On some sites Firefox will not play the embedded videos. For example embedded screencast recordings like those used by employee time management platforms eg time doctor. Not sure of the format maybe webm

Asked by Lostsouls 1 year ago

Last reply by jfriesenegger 1 year ago

  • Archived

Password Import not responding

So, I recently had to have my PC repaired. Before sending it in (which ended in a factory reset) I exported all my saved login data to a .csv file. Now, I already changed… (read more)

So, I recently had to have my PC repaired. Before sending it in (which ended in a factory reset) I exported all my saved login data to a .csv file. Now, I already changed the setting to allow it to import from a file, but when I select that specific file for import, and hit the button.... nothing happens.

No passwords imported, no popup like I've seen in so many other posts about this issue, no nothing.

How do I fix this? I need to get it operational ASAP without manually copying every single log in. from the plaintext file.

Asked by Wunderbeef 1 year ago

Last reply by cor-el 1 year ago

  • Archived

import export bookmarks

When will import and export be a full part of FF ???? I have bookmarks that I want to move from FF to FF Beta and can't. WHY isn't there aa import export ???… (read more)

When will import and export be a full part of FF ???? I have bookmarks that I want to move from FF to FF Beta and can't. WHY isn't there aa import export ????? WHEN will will it be a part of the product??? I've seen so many requests for this here and on GitHub, yet no resolution. WHY?

Asked by lsteil 2 years ago

Last reply by stephenburnett19@gmail.com 1 year ago