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I prefer using Firefox as my browser (have done so for years), but recently I have noticed inability to open some hints provided on my family trees on Ancestry.com

When I called Ancestry, they suggested I use a different browser (: - but when I did, I was able to open the hints Firefox won't open. What is the problem? I was also told that another Ancestry user had called in previously with the same problem. PLEASE fix this!

If it helps, I use Windows on an HP Envy laptop (have for some time - wasn't a problem before a month or so ago). Will I hear back from anyone as to when this might be addressed/fixed?

Firefox is not opening. Every time I try to use it, I get the message:

" We're sorry. Firefox had a problem and crashed. We’ll try to restore your tabs and windows when it restarts."

I have submitted the crash report: Crash ID: bp-51f17766-7a20-41dc-ae3d-27ab10240501

I am running it on Fedora 40.

Thank you!

I am using Firefox 125 in Windows 11. And this just happens recently.

Sometimes, quite frequently, when I click the addressbar wanting to input or select a new address. The Firefox UI freezes (before the dropdown list of addresses is shown). The video/audio/other effects are still working, and from task manager, it does not cost more CPU/mem than usual. But it does not response to key press or mouse action. All I can do (that I know of) is killing the processes. The problem does not seem related to "current" webpage I am browsing. And I have not installed new addons for a few months.

Any idea what should I look into?

I downloaded Thunderbird from Microsoft store. I enter my name, email and password. The first message was "Configuration found in Mozilla ISP database", but the last message was the Error: "Unable to log in at server. Probably wrong configuration, username or password".

Email is from gmail. App version is 115.9.0 (64-bit).

I have tried to restore a backup made with Mozbackup. This was a bad idea. I now have 2 profiles xxxdefault-beta and yyy.default. So I asked Tbird to install from yyy.default where i've got my recent emails and it tried to import without success. I humbly ask for some options. Can I merge 2 profiles ie copy them into one profie folder? Can I hide/rename the profiles then delete Tbird and install anew? I promise on my grandmothers skateboard I will never use Mozbackup again, + . As an aside in appdata,local,tbird,profiles,yyy.default,cache2 there's a whole bunch of alphacoded files. what do these do?

Ta.

Hi I am having problems with Thunderbird, i’m not sure if it’s to do with a windows 11 update or something else. Thunderbird is not responding also at the start of the ‘not responding’ emails from one of my accounts disappeared and then gradually started to reappear but didn’t get up to date and now just not responding st all. I have tried various things to resolve this, uninstalling and reinstalling Thunderbird, doing this and opening my pc in safe mode, doing this and opening Thunderbird in safe mode. Deleting and reinstalling the latest windows 11 update, reinstalling the latest Thunderbird update. I don’t know what to try next? I read somewhere to delete your profile, after saving it, and getting a new profile but no idea how to do this. Any help appreciated.

Hello, have been scratching my head for a while on this one. Have a freshly setup install of Debian 12, using Sway (wayland) as my Window Manager. I am really struggling with slowness in Firefox, page loads take easily 15 seconds whereas loading the exact same page in another window at the same time with Chromium Debian build has near instantaneous load times. I've tried the following troubleshooting steps: - Created a new firefox profile - Tried "Troubleshooting Mode" in Firefox - Disabled ipv6 in firefox about:config and in Debian - Tried different DNS servers - Tried different non-debian specific builds of Firefox - Tried Firefox Beta and Firefox Nightly for Debian

None of these steps made any difference, and Chromium has continued to be significantly faster. Am really stuck here and would love to get to the bottom of this as Firefox is the only browser that works with a HiDPI display in Sway without blurryness. Happy to provide any and all diagnostics and reports that are needed. Thanks in advance!

EDIT: It seems to be some kind of networking issue, using a VPN solves it. But still doesn't explain why Chromium would behave differently.

Thunderbird processes in version 125.0 are not exiting cleanly, just like it was in v115.10.1; user intervention is required via task manager to kill the the open Thunderbird processes, before Thunderbird can be restarted.

After clicking the Thunderbird to enter my email the whole system goes through connecte3d to uepat624@gmail.com then up comes a message from Thunderbird indicating "you may have too many cached connections use IMAP Advanced Settings to reduce cached connections" Then things continue on for probably 5 to 10 mins. sending login info, looking up IMAP, checking mail server capabilities, looking for folders, sending login, opening folder box, downloading

Eventually email inbox and messages come up. I can send, receive and send mass mailings but when you read a message and want to go back to the inbox you have to scroll all the little boxes at the top of the screen back to the one that says "inbox".

I need someone to remove the cached connections. Pat Blackburn

I am running Thunderbird on Linux Fedora. I have two accounts set up. One of them is an icloud account. Every day, many times per day, it prompts for password. I have a nightmare to get one for it due to the new way Apple deals with stuff like this. I have to get an 'App Specific Password', which involves logging in, which I hate doing and doesn't work because I use a VPN and Apple discriminates against VPN users and locks my account every time i login (even though it's the same IP address every time).

I did manage to generate one, which got rid of the problem for a day or two, then it came back, generated again, and so I go around, each time having to unlock icloud account, remove old password, generate a new one, paste it into TB and then its fine for a few hours/days.

Would be very grateful for any ideas why this is happening and how to cure it.

thanks

I've reported these issues before with no response. I've uninstalled reinstalled cleared cache and cookies searched another forums et cetera. Why must I manually update when it's set to auto update? When I set controls to ask where to download items it bypasses that and downloads it as a temp file where I have to cut it out of explorer and paste it where I would like to save it.

Edition Windows 11 Home Version 23H2 Installed on ‎3/‎17/‎2024 OS build 22631.3527 Experience Windows Feature Experience Pack 1000.22700.1003.0

Starting today (Apr 30), when trying to open firefox the following message appears:

"Firefox is running, but not responding. The old Firefox process must be closed to open a new window." My options are to close firefox or cancel.

When selecting close firefox, the message will reappear with the same options. I am unable to run.

Steps I have taken: Uninstall Firefox Download latest Install

Message still appears

I am able to start FF with no problem. I open a few tabs and then without warning I can't access any of the sites without closing FF and restarting. Then the whole cycle is repeated. I am considering getting rid of FF this started just over a month ago.

WHY IT LOGGED OUT ALL MY ACCOUNTS FROM TABS WHEN EVER I CLOSE MY BROWSER, I HAVE TO RE-LOGIN AGAIN AND AGAIN, WHICH IS SO SO FRUSTRATING..................................

Hello,

My name is Grey, and I'm experiencing an issue using Firefox as a browser to open my Outlook mail. For the past three days I have not been able to open any emails as a network error screen appears. Using other devices and other browsers like Edge, the emails open fine, so it is not actually a network issue. This problem only occurs using Firefox, and specifically with Outlook emails. Everything else functions fine and I have not made any changes, besides the regular Firefox update. My computer is also up to date.

What can I do about this issue? I appreciate the advice,

grey

I'm trying to watch videos on Disney plus and Amazon prime. I can't get them to work. I tried various tutorials but many were irrelevant because they referred to google chrome which I don't even have. I tried checking and unchecking the enable DRM checkbox. Widevine never seems to update. I do not know how to install in manually.

I am trying to log on to my account at SketchUp. At the login page i hit get started and a black page come up except in the top left corner is typed "Firefox not responding" the page hangs a few moments then it takes me back to SketchUp login. I have not had any recent updates done or required since last logged in and that was yesterday all worked well.

I've been running Thunderbird for years on Gentoo which has version 115.10.1 as the most recent. I don't send much mail so I'm not exactly sure when this problem occurred, but I'm unable to authenticate with my SMTP server. I have not changed any configuration. Some weeks ago a changed my password on the server, but I made the appropriate changes to Thunderbird password manager. All settings, username and passwords are 100% correct as I copy pasted all of them. IMAP on the same server (uses same credentials) works.

I have tried deleting and re-adding my accounts which did not help. I have also tried deleting my profile folder. All other mail clients (e.g. claws-mail, kmail, mailspring) with the same SMTP server don't have any problems sending mail. This problem seems to only affect Thunderbird and Thunderbird forks such as Betterbird.

I have no firewall and am using SSL authentication with cleartext password on the SMTP server.

I get the following output to console on attempted sending of message:

console.error: (new Error("Server error 503 Service Unavailable", "resource://services-settings/Utils.sys.mjs", 390)) console.error: mailnews.smtp: "Command failed: 535 Incorrect authentication data; currentAction=_actionAUTHComplete" console.error: mailnews.smtp: "Authentication failed: Incorrect authentication data" console.error: mailnews.smtp: "Authentication failed: Incorrect authentication data" console.error: mailnews.send: "Sending failed; Unable to authenticate to Outgoing server (SMTP) mail.kapsi.fi. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'., exitCode=2153066805, originalMsgURI="

latest 124.0.2 causing severe problems, it will near instantly bloat to fill all RAM and SWAP even in safe mode causes system load over 24! only solution is to reboot very problematic on for ex: https://epg.pw/xmltv/epg_CA.xml hard to get a screencap since system is nearly totally unresponsive. RAM is ok SSD is ok MX Linux is ok