malware: need to identify it and uninstall

I clicked an .exe to download a zoom meeting list. It installed malware. I'm unable to go to add-on's, options, etc - it opens a blank page. Redirects webpages to all sor… (read more)

I clicked an .exe to download a zoom meeting list. It installed malware. I'm unable to go to add-on's, options, etc - it opens a blank page. Redirects webpages to all sorts of stuff like porn and IDK what. How do I identify and remove?

What can I provide to assist beyond this: seems the "root" URL is spontaneousguarded.com

Using Chrome, as I do not want to enter my info to ask for help on a compromised Firefox browser. Searching on Chrome doesn't bring anything up that can help an (NON-IT) person. I'm also unable to allow troubleshooting information using Chrome. Thank you!

Asked by kaspytek 1 minute ago

Opened TBird and everything was gone.

Took me a long time to find where to post this message. I have Windows 8.1 latest version. The wifi here has been mostly down so I don't know when this problem actually s… (read more)

Took me a long time to find where to post this message.

I have Windows 8.1 latest version. The wifi here has been mostly down so I don't know when this problem actually started. One day it was fine and the next time I could get on everything was gone. I don't know when it updated itself but I sure wish it hadn't.

I am a 72 year old who can do a few things on the computer but I am definitely NOT a tech person and most of the replies on the posts recounting similar problems made my eyes cross and my head spin. I tried the first "solution" by copy/paste the 32 bit then the 64 bit addresses above into the Start - Search programs space and what I got with the 64 bit is in the attached file. I don't know what to do. PLEASE, I need answers in step by step increments that work. Thank you, Bernadine

Asked by BernadineAD 4 days ago

Last reply by BernadineAD 4 minutes ago

Recover Firefox Tabs from Broken PC

Hello there! I have a quite specific problem regarding Firefox Sync: My personal computer had a technical problem about a month ago and I had to send it to the manufactur… (read more)

Hello there!

I have a quite specific problem regarding Firefox Sync: My personal computer had a technical problem about a month ago and I had to send it to the manufacturer. They told me that they cannot repair the device - or recover my data. For a case like that, I was fortunately prepared and have made regular backups (important folders; not including Firefox folder). I have (100% sure) activated Firefox Sync a long time ago to make sure something like that does not make me lose data.

However, for reasons unknown, I am not able to restore my tabs on a new computer: I am logged in in Firefox, my old PC is shown in the settings as a connected device. I can access my history as well as my bookmarks but it seems as none of my tabs were synced, although I am really sure that I had Sync enabled for tabs as well. I had about 80 tabs (I know...) opened on my old PC.

Can anybody help me? I would really like to recover my tabs...

Asked by fellner.michael 52 minutes ago

Last reply by fellner.michael 13 minutes ago

How to hide or disable vertical and horizontal scrollbars? in v79 of Firefox

How to hide or disable vertical and horizontal scrollbars? in v79 of Firefox for Linux. I have created a 'user.Chrome.css' file and placed it in the Firefox active profi… (read more)

How to hide or disable vertical and horizontal scrollbars? in v79 of Firefox for Linux. I have created a 'user.Chrome.css' file and placed it in the Firefox active profile. I can see that it runs/opens that css file, but nothing happens or changes.

We are trying to use the Firefox browser to open and display GUI screens for a project. No matter what css 'example' code I use, a thin scroll bar on the right side of the screen is always there. There is nothing to scroll to, as all the widgets (buttons, etc.) are continued one screen that fills the browser screen.

Maybe things has changed for v79, as the only examples I can find are for version 6**.

I am new to this, so as much 'basic' information would be helpful Thanks

Asked by dwatts5669 38 minutes ago

Windows - No Focus on address bar if launching by taskbar, right click new/open window

Any ideas why I cannot immediately start typing in the address-bar if I launch FF from Windows taskbar by right clicking FF Icon, and selecting launch as "Open new window… (read more)

Any ideas why I cannot immediately start typing in the address-bar if I launch FF from Windows taskbar by right clicking FF Icon, and selecting launch as "Open new window" or "New private window" or "Open new tab". I always need to click on the address-bar before starting to type

Asked by dvr 44 minutes ago

name lists

How can I change Thunderbird from listing e-mail names as 'first' then 'last' to 'last' then 'first' ???

Asked by Trefor 1 hour ago

Account password reset issue across devices & desktop

I'm running FF v 68.11.0 on a ZenPad 3-10 running Android 7.0. I was getting intermittent "failed to send" pop-ups which I thought referred to crash reports. I cleared th… (read more)

I'm running FF v 68.11.0 on a ZenPad 3-10 running Android 7.0. I was getting intermittent "failed to send" pop-ups which I thought referred to crash reports. I cleared the app cache & data, uninstalled it and installed a fresh copy. When I tried to sign in, the correct password (which I use on my phone & desktop) was ruled incorrect. I double-checked on other 2 devices to make sure. So I followed the instructions to generate a recovery key, used it on the tablet and set a new password. The new password is not recognised on the other 2 devices. Do I need to use the same recovery key to reset passwords on the other 2 devices or should I generate a new key for each device and set the passwords to the same as that used on the tablet? This has been a 3 hour long frustrating exercise. I've used Firefox for almost 20 years accepting the frivolous cosmetic changes because it's been the most stable and secure browser I've seen. I use it exclusively except where the device OS requires another (e.g. Chrome on Android devices). Please help.

Asked by gertrudestein 1 hour ago

VPN: Please install iOS VPN profiles as Personal VPN

Because of my work VPN I can only use VPNs that install their profile under Persona VPNs on iOS (not a work requirement but to have both VPNs connected at the same time),… (read more)

Because of my work VPN I can only use VPNs that install their profile under Persona VPNs on iOS (not a work requirement but to have both VPNs connected at the same time), see screenshot.

I really want to support Mozilla and start using WireGuard for my non-work VPN needs.

Asked by fcy 22 hours ago

Last reply by fcy 1 hour ago

OneDrive open in List view

On Google Chrome, when I sign in to OneDrive and set to List view, it remembers to open in List view next time (is this because of a cookie)? On Firefox on Mac, every tim… (read more)

On Google Chrome, when I sign in to OneDrive and set to List view, it remembers to open in List view next time (is this because of a cookie)? On Firefox on Mac, every time I open OneDrive, it opens in Thumbnail view and I have to set it to List view every time. I log in to OneDrive multiple times, every day, 365, so this is very annoying. Can someone help me?

Asked by KT 1 hour ago

Default SMTP Server

I'm a bit confused as to why there is a setting for default SMTP Server in the Outgoing Server (SMTP) Settings box. According to their own support page https://support.mo… (read more)

I'm a bit confused as to why there is a setting for default SMTP Server in the Outgoing Server (SMTP) Settings box. According to their own support page https://support.mozilla.org/en-US/kb/cannot-send-messages

Most of the time you cannot send messages from one account provider using another account provider's service. For example, you cannot send a mail from "joe@gmail.com" through Yahoo's SMTP server.

If each account uses its own server then none of them are technically default. I'm sure there is a reason they have that setting so I'm just curious.

Thanks

Asked by AZBigDog 1 hour ago

Android sync to laptop

The data on my mobile used to sync automatically to my laptop but it doesn't anymore. Just wondering why not. I can press sync on my mobile to send the data but not vice … (read more)

The data on my mobile used to sync automatically to my laptop but it doesn't anymore. Just wondering why not. I can press sync on my mobile to send the data but not vice versa like I used to be able to. It mostly used to do it automatically though. Thank you

Asked by Madrelljoanne 1 hour ago

sync does not work

bold textin trying to sync my bookm,arks frolm my old desktop to a new laptop, after I click to sync now nothing happens ? what to do what to do ? … (read more)

bold textin trying to sync my bookm,arks frolm my old desktop to a new laptop, after I click to sync now nothing happens ? what to do what to do ?

Asked by rpearson500 1 hour ago

I added the "stop autopause Youtube" extension, still pausing.

I added the "stop autopause Youtube" extension, still pausing. I read the part where it says "this won't stop the autopause button from showing, but it will counteract it… (read more)

I added the "stop autopause Youtube" extension, still pausing. I read the part where it says "this won't stop the autopause button from showing, but it will counteract it & resume." Not so. I'm logging off for the day, too tired of messing with it. Feel free to email me directly to janet1203@comcast.net whenever. Until then, I'll keep wasting my tv remote batteries & staying glued to the laptop, lol! Thanks so much!

Asked by janet1203 1 hour ago

attachment button not working

I tried to attach a file to an email when in my Protonmail account using the Firefox Focus browser. I simply could not attach. I would touch the paperclip icon, but not… (read more)

I tried to attach a file to an email when in my Protonmail account using the Firefox Focus browser. I simply could not attach. I would touch the paperclip icon, but nothing happened.

Later I tried to attach a file to an email with in my Outlook account using the Firefox Focus browser. I simply could not attach. I would touch the paperclip icon, but there was no response.

I wonder if there is a solution to this problem. I have taken the problem personally, for some reason, and perhaps I should not have.

Asked by acorn70 2 hours ago

problem is a massage come to my browser to debugging!!!!!!?

موزیلا پشتیبانی تلفنی را ارائه نمی دهد ، برای بارگیری ، به روزرسانی یا پشتیبانی فنی هزینه ای ندارد و هیچ شرکتی را که تأیید کند تایید نمی کند. شرکت هایی که درخواست نصب و ی… (read more)

موزیلا پشتیبانی تلفنی را ارائه نمی دهد ، برای بارگیری ، به روزرسانی یا پشتیبانی فنی هزینه ای ندارد و هیچ شرکتی را که تأیید کند تایید نمی کند. شرکت هایی که درخواست نصب و یا پرداخت اطلاعات شخصی برای نصب ، به روزرسانی یا ارائه پشتیبانی از Firefox یا Thunderbird را دارند ، وابسته به موزیلا نیستند و باید از آنها جلوگیری کرد. فهرست مطالب کلاهبرداری های پشتیبانی فنی مشترک خود را از کلاهبرداری محافظت کنید نقض مارک تجاری را گزارش کنید کلاهبرداری های پشتیبانی فنی مشترک هشدارهای ویروس که به شما می گویند با شماره تلفن تماس بگیرید ، نرم افزار بارگیری کنید یا اجازه اسکن ویروس را می دهید. شرکت هایی که از نام ها و آرم های تجاری موزیلا استفاده می کنند ، برای نصب ، رفع و به روزرسانی Firefox یا Thunderbird از شما شارژ می کنند. تماسهای تلفنی از "نمایندگان موزیلا" برای پرداخت هزینه خدمات یا دسترسی به رایانه به شما فشار می آورد. اگر با هر یک از این کلاهبرداریها روبرو شدید ، به کمیسیون تجارت فدرال (ایالات متحده) یا Econsumer.gov (بین المللی) مراجعه کنید. خود را از کلاهبرداری محافظت کنید برای کلیه مشکلات پشتیبانی فنی به سایت رسمی پشتیبانی موزیلا (https://support.mozilla.org) یا سایر منابع شناخته شده مراجعه کنید. هیچ آژانس پشتیبانی فنی دیگری که مورد تأیید موزیلا باشد ، وجود ندارد و هر کسی که از نام یا آرم موزیلا برای ادعای وابستگی با موزیلا استفاده می کند ، باید در اینجا گزارش شود. پیوندهای خارجی در انجمنهای پشتیبانی در https://support.mozilla.org توسط مجریان تأیید شده و بازدید آنها بی خطر است. موزیلا پشتیبانی تلفنی ارائه نمی دهد. با نمایندگان ادعای نمایندگی موزیلا تماس نگیرید یا اطلاعاتی به آنها ندهید. فقط نرم افزار Mozilla را از منابع رسمی بارگیری کنید. صفحه بارگیری رسمی Firefox صفحه بارگیری رسمی Thunderbird هنگام بارگیری هر چیزی با آرم Firefox در تلفن یا رایانه لوحی خود ، اطلاعات مربوط به توسعه دهنده را بررسی کنید و مطمئن شوید که واقعاً توسط موزیلا منتشر شده است. نقض مارک تجاری را گزارش کنید به متوقف کردن کلاهبرداران کمک کنید. اگر دیدید دیگران از اسم یا آرم Firefox یا Thunderbird برای نمایندگی موزیلا استفاده می کنند ، گزارش کلاهبرداری ارسال کنید. این مقاله را به اشتراک بگذارید: http://mzl.la/1N46GnS

Asked by Dr. Mahmoud. Geramian 2 hours ago

Last reply by Dr. Mahmoud. Geramian 2 hours ago

How can I restore the default theme?

Recently, I wanted to try the dark theme for Firefox, but when I decided to switch back to the default theme, the result was that I still have the dark theme. How can I r… (read more)

Recently, I wanted to try the dark theme for Firefox, but when I decided to switch back to the default theme, the result was that I still have the dark theme. How can I really return to the default theme?

I am running 68.11.0esr on 64 bit Linux.

Asked by goto_hell 1 week ago

Last reply by goto_hell 2 hours ago

trouble interacting with a web site imgur.com, it opens, but I can't open any memes

When I go to imgur.com the page loads fine, but when I try to open individual memes, the page header starts, then nothing goes blank, it use to open the memes fine now no… (read more)

When I go to imgur.com the page loads fine, but when I try to open individual memes, the page header starts, then nothing goes blank, it use to open the memes fine now nothing

Asked by mfritter 2 hours ago

Emails encryption in 78 vs Enigmail - does TB 78 decrypt and store the encrypted emails as plain text?

Hi, I have been a long time user of the Enigmail and I really like how it works: - when you receive an encrypted email it prompts you for your private key password. The p… (read more)

Hi,

I have been a long time user of the Enigmail and I really like how it works: - when you receive an encrypted email it prompts you for your private key password. The password is cached for 5 mins or so. - when want to read older encrypted emails I had to enter the password again - which was fine with me - drafts were encrypted - if someone copies my profile at least they don't have access to my encrypted emails

All in all it's all about privacy & protection.

Now, I upgraded to 78. I use a master password. When I open TB, it prompts me to enter the master password, but I can choose to cancel. And I can still see all my emails including the encrypted emails!!!

If someone gets my profile they can see my encrypted emails as well.

Thunderbird seems to use my private keys without prompting me for password!

Who designed this behaviour?

Asked by bogc 2 hours ago

Last reply by bogc 2 hours ago

Using Mac OS 10.15.6 Last week lost a listing of addresses, today lost another. Any ideas? Thanks.

Since updating TB last week or so, have lost one list of addresses per week. Also had all items in inbox removed and cannot locate. I am not real familiar with terms used… (read more)

Since updating TB last week or so, have lost one list of addresses per week. Also had all items in inbox removed and cannot locate. I am not real familiar with terms used in computer country - so plese keep it simple. Thanks

Asked by Velimesi 2 hours ago