All Products Support Forum

When I try to play a video on Firefox desktop, it takes it a long time to load. Once it has loaded, whenever I pause it for more than a few seconds, or if I try to skip around the video (either by clicking around in the loaded section of the progress bar or using +/- seconds buttons), the video begins buffering again before the video resumes. This makes it extremely difficult and frustrating to watch anything that requires me to pause, rewind, or fast forward. I've noticed this issue affect multiple video viewing sites, such as YouTube, Vimeo, and Netflix. My roommate also uses Firefox, but doesn't have this issue, so I know it's not a problem with my internet. I thought it might be a problem with my computer, but I tried to replicate the issue in Chrome and everything worked fine there. The issue has persisted almost a week. I have:

• Rebooted my computer several times
• Deleted my history/cache
• Disabled my extensions
• Turned off Java scripts in firefox (this disabled my ability to load sites like YouTube completely, so I turned it back on)
• Updated my computer
• Updated my graphics drivers
• Refreshed firefox
• Uninstalled and reinstalled firefox (and rebooted my computer)
• Uninstalled and reinstalled firefox AND deleted all the data it stored on my computer (and rebooted my computer)

I am currently using version 123.0.1 of Firefox. My OS is Windows 10 22H2.

I have been playing a game on facebook for years. 4 days ago It stopped working. Other players are saying that they had to switch browsers ( to Chrome and others) and they are able to play the games. Why can I not play on Firefox?

When in Google Sheets in Firefox a single scroll click of the mousewheel takes me to the very bottom right of the sheet. The scroll wheel is then disabled vertically and horizontally.

Error is verified for all Google Sheets. Problem does not exist when accessing these sheets in Incognito Mode.

Error does not occur when accessing these sheets in Chrome.

Sheets is all but unusable without mouse scrolling capability.

YouTube all of a sudden started to slow down and only be able to load videos fast enough in 360p resolution, I tried watching YouTube on Microsoft edge and YouTube handled 1080p easily there, I have cleared the cash and made sure my Firefox and Windows are up to date and still the issue persists.

this only seams to occur on YouTube as amazon prime and speed test works without issues

Support,

The USPS website does not work properly with Firefox!! The Home page loads okay but there are multiple other issues with links not working. For instance all of the links under Quick Tools do not work except this one: https://www.usps.com/manage/po-boxes.htm. Other things don't work either.

Everything works fine that I tried with Google Chrome though! Please address soon.

Thanks

basically just the title. In the last couple days youtube.com specifically has been borderline unusable for me on firefox. All other websites work fine for me on firesfox and youtube has no issues on other browsers.

When I try to open Firefox I am getting this error message: Error: platform version '124.0.1' is not compatible with minVersion >= 124.0 maxVersion <= 124.0. Does anyone know how I can fix this? Deb PS I need simple instructions, I'm not terrible techy.

Hi, I've noticed that my imac starts to run slowly if Thunderbird is active. Watching the disk space in Commander One, I can visually see the disk space melting away. If I close Thunderbird, it stops.

Why is this happening? Do you have any solution to this problem? TIA

I am having an issue where youtube videos played at higher quality stutter when put to fullscreen. Up till about 720p60 works fine, at 1080p60 and above the framerate becomes unstable.

Things I have tried: - I have tried going into media.media-capabilities.enabled and changing it from false to true - I have set network.buffer.cache.size to 262144 - I have disabled all my plugins - I have tried changing my user agent to windows/chrome

My current setup: Firefox 122.0, Macbook pro Sonoma 14.1, Apple M1 Pro chip

Curiously, if I make a new firefox profile and play a video there, there is no stutter. Does anyone have ideas on how I can fix my current profile?

Hello,

For a few days I have had the following message for my outlook mailboxes "Login to server imap-mail.outlook.com failed."

I tried to change the password, I tried to remove the address and put it back but nothing to do the message is still there... Do you have a solution?

Of course I use the latest version of thunderbird!

Google search no longer works on Firefox. Other browsers have no problems. Changing the default search engine on Firefox works (eg Bing), BUT. It can now find Google Maps, but Google Maps cannot find a location, because it uses a Google search. I tried the fix in about:config, but it had no effect.

Why can't Firefox copy text to the clipboard anymore? It won't copy text from a web page, from a URL, or even from about:support "Copy text to clipboard"!!! I'm using version 1.22 64 bit on windows 11. I've reinstalled Firefox but it doesn't make a difference. I've tried "Troubleshoot Mode" and it's still broken!!!

I can paste into Firefox but something has broken copy!

When Thunderbird is set to synchronize from an iCloud contact CardDAV, it is unable to show the photos for the contact. I am using TB 115 on Windows (problem is platform independent).

Steps to reproduce

1. Have an Apple ID. Use iCloud contact's web UI to create a contact and upload a photo for them.
2. Get an app password for the Apple ID.
3. Add iCloud contact as a CardDAV address book in TB. Should use https://contacts.icloud.com/contacts/ as the carddav location. The actual carddav URL I got is something like https://p123-contacts.icloud.com/12345678901/carddavhome/card/. (not a real link)
4. Sync the address book. The photo would not display correctly.

My investigation

Apple's carddav API server returns in its vcard a HTTP URL as its PHOTO field, like:

PHOTO;VALUE=URI:https://gateway.icloud.com/contacts/12345678901/ck/card/123
 456789abcd12345678abcd1234567

(not a real url; you can export the vcard if you have done the above reproducing steps) However, this URL cannot be directly accessed (would return 401 saying "Missing X-APPLE-WEBAUTH-USER cookie"; see e.g. this github issue). However, the cookie is not really needed; I can use HTTP basic auth with the same credential for the carddav server (in this case it's the apple app password, yourappleid@apple.com:1234-abcd-5678-dcba).

Potential fix

The current implementation directly puts the carddav photo URI into an HTML img tag. I think Thunderbird can make an AJAX request to fetch the image with the credentials and then put the result into an img tag.

my firefox youtube is broken, every time i close firefox, and open youtube, the comments and the sidabar wont load, until i clear my cookies and login. so that fixes it, but its not permanent. if i close or restart firefox, id have to repeat this process again. and yes, ive disabled all my extentions and cleared cache. and updated firefox.

var options = {

                  audioBitsPerSecond : 128000,
                  videoBitsPerSecond : 2500000,
                  mimeType : mime
              }

Hi All, Greetings!!! For the past two days, I have got the error like "Sending of the message failed. The message could not not be sent because the connection to Outgoing Server (SMTP) timed out". So I have restared our router (Broadband Modem), and then tried to send the mail, but the result is same. Then I have tried using my mobile network (using hotspot method), this time mail was sent sucessfully. Please help me to solve the issues...

Thanks Karthik

I have been successfully using Thunderbird for many years. In the last year or so I have been noticing that occasionally one of my sent emails gets corrupted such that the email body starts showing html text and the email subject header is changed to another email header that exists in the same folder but is unrelated to the email body. When I check the corrupted email from the Gmail web user interface, the email is not corrupted. I tried repairing the folder but to no avail.

I attach an example of a corrupted email below:

From Content-Type: multipart/alternative; boundary="------------NlJPhaGMpTt1f7wbEHlOvxNE" Message-ID: <4bf83075-b571-4214-921b-09f4582e6e58@jesuit.org.mt> Date: Thu, 4 Jan 2024 10:25:56 +0100 MIME-Version: 1.0 User-Agent: Mozilla Thunderbird Subject: Re: Minutes of SCPC Meeting Content-Language: en-GB To: Charlotte Attard <charlotte.attard@staloysius.edu.mt> References: <AM9PR10MB487111674D307583B8DB6AD3D195A@AM9PR10MB4871.EURPRD10.PROD.OUTLOOK.COM> <AM9PR10MB487106F96E9E404BDA477808D167A@AM9PR10MB4871.EURPRD10.PROD.OUTLOOK.COM> From: Stephen Scerri <stephen.scerri@jesuit.org.mt> In-Reply-To: <AM9PR10MB487106F96E9E404BDA477808D167A@AM9PR10MB4871.EURPRD10.PROD.OUTLOOK.COM>

This is a multi-part message in MIME format.

Content-Type: text/plain; charset=UTF-8; format=flowed Content-Transfer-Encoding: 8bit

Yes Charlotte - please proceed - sorry for delay

S