All Products Support Forum

I have installed every update that you have provided, and allowed the install at my discretion. Question; why is it I have no problems at all in any way until I allowed these updated to install. I have never had so many times when the screen stall's, even had to restart the PC with the reset button. Your updates are getting worse and worse :( When I last installed Firefox, I had limited and or no problems with this program, and yet you claim every time you update that you are fixing bugs, glitches, and a whole load of other stuff, but I never had any of these thing's happen until you started updating :( Can you please stop messing with a program that works properly, but putting it back too a version that works without constant problems :(

I can play videos and audios on another browser or files stored on my computer, but just now I cannot on Firefox. I saw the FAQ explanation about Windows 7, but I have been using Firefox for years including just hours ago using Windows 7. Why would this happen right now? Did some new version just get installed? If so, can I return to the prior version and turn off the automatic update?

Thanks, Phil

hi..please see attached image..I'm wondering if I did something to cause this. I think I clicked on the update FFN notification that regularly appears in the upper right-hand corner or my laptop screen. I then restarted the computer. then this error. I did the FF "refresh" and that seems (so far) to have fixed the problem, but it wiped my settings :( any suggestions or thoughts appreciate..thx Matt

104.0a1..what FFN is showing as my current version..

They show up under Processes on Task Manager in quantity and l have to close them manually which is a nuisance. How do l make them disappear when l close the window?

Please bear in mind that l am an untrained senior and need step by step instructions! Thank you for your help.

Hello, Suddenly I cannot access ebay - that is if I go to www.ebay.co.uk I get the following message

Bad Request

Please contact your administrator with the error code: 0.92c35068.1659696031.c897d52

I can access ebay with IE but I don't want too I want to use firefox!!

Find the "switch" that gets "activated" (when using ANY private browser window) that prevents us from using "printscreen" AND...ALL other "printsreen apps" as well (such as "windows snipping tool"). After using ANY private browser, Printscreen just shows an all black screen! Once you've used a private browser window (on a Win 7 desktop)...you no longer have any printscreen ability until after you power-cycle...when it's too late!! Printscreen ALWAYS shows an all black screen!

Try it for yourself on YOUR desktop...regardless of your system!

AARRGGHH!! >:-(

I'm a long time Firefox user and for years I used the Notes section in Mozilla Firefox Bookmarks until it was removed in Rel 6.2. Next I used the ESR path to save all my Notes in Firefox Bookmarks. I used the notes to store the "what was your favorite dog?" security question, and notes on how to find hidden document at that web site.

This forum then suggestion I install an Extension "Bookmark Notes" It took a lot of time to manually copy my answers over to "Bookmark Notes", web site by web site, to all of my PCs.

Now I find that all of my information is missing from this extension and "Bookmark Notes" has gone unsupported since 2021.

• How can I repair "Bookmark Notes" Extension?
• Where are the notes stored for this extension?
• Can I reload all the copied information from a back up of my windows drive?
• Is there a replacement for the "Bookmark Notes" extension?

When I have Firefox running on my computer, the Firefox icon in the taskbar will often randomly start flashing and will not stop until I click on it. As if this wasn't annoying enough on its own, when I then switch to the program there isn't even anything that actually needs my attention.

I don't really care why it is doing this, or whether it's Firefox itself or some websites causing this, I would just like to know whether there is a way to stop this behaviour. Neither Chromium nor any other program is doing this and I find it highly annoying. Is there any about:config value that I can change to stop it?

When trying to print in Firefox all I get in the print preview window is a spinning wheel. It is only doing this with Firefox. Printing works fine with Edge and Google Chrome. It just started doing this a couple of days ago. Restarting has no effect. Any ideas?

Please my firefox appears to have crashed, or is not working how can i fix it. As i try to open firefox document a dialogue box appears saying that either the firefox is not designed to run or that i should reinstall firefox

bold textWhen I log onto Firefox I get this message. "This site is blocked because it may contain unsafe content that can harm your device or compromise your personal info.

Hi all,

I'm getting a page asking for validate reCaptcha on every Google search.

Using Chrome or Edge on same computer(Win10) and same time I don't receive the page validation.

On my network I have the same behavior on others Win10 computers. All my computers have Kaspersky installed.

What I have to do? Some different setting?

Waiting for a help and best regards,

Ronaldo Luiz

I DL'd LibreOffice. I went to Writer to create a master grocery shopping list. I figured I'd use a Table. It asked me if I wanted to Create a Database. I figured yeah, I'm going to probably create all kinds of grocery shopping lists. Per store. Per item. I want to cross reference items to compare. Perhaps keep records of store price and best sale price with date of sale. I don't know what is possible yet. Anyway, to create a LIbreWriter Database it errored that I needed to install a JAVA JRE. Java says FF doesn't support it.

It linked to Oracle whereby I could not find a comparable DL to JRE.

Support.mozilla seems to have been saying do it offline with a bunch of complicated workarounds.

I just want to do something simple to fix this. I have to do a complicated update for Win7 to 8 or 10, then to 11 and have been preparing backups on my 2TB HP with an already partitioned hard drive so I don't have time to mess around (plus medical issues make it difficult to do most days. I mention this because perhaps Win11 will factor into your reply.

What's the best thing to do? DL a specific/different Office Style Suite to work with FF? If so which? What's the safest way to go? Thank you for your advise.