All Products Support Forum

Hello! Hoping someone can help with this new (to me) issue. I've searched and can't seem to find any articles/threads.

When I open the wifi menu on my laptop, I also see a media player featuring a video I watched three days ago (image attached). I've used my computer several times since then and didn't notice it. It also doesn't appear to be functional, as when I click play, nothing happens.

Is there a setting I'm missing to get this to go away and to prevent it from coming back again?

Thanks in advance!

cannot install fire fox I have used it for years as my main browser can you please help me get it back? This is a brand new computer. I should not be having any issues with Firefox

I'm running version 102 of Firefox on Windows 11 Home version 21H2 OS build 22000.739 and can no longer log into my investment account at ally.com. Right after I key in my username and password, I get the following error. I can use Microsoft Edge and Brave browsers to successfully log in to my account but I only use Firefox.

The last time I successfully signed into my Ally Invest account using Firefox was probably a few weeks ago but I'm not sure of the date. I have attached a picture of the error I receive from Ally.

Thanks,

Gary Siwicki

why can't i log in to my Chase online account without a 2 step authorization process? i always get the message "we do not recognize this device" - then i have to enter a code - WHY?

In the last few versions of Firefox the "Always ask you where to save files" does not work properly. Sometimes it asks, sometimes it automatically downloads. The majority of items I download are in PDF. Some I am asked & put on desktop to move later while some are automatically sent to Downloads folder. In Help, it says to go to Settings > General > Applications to get this to happen but under PDF I have it set to "Always ask". And Firefox is not doing this. Will this be fixed in future versions? There seem to be a lot of people that have this problem, which is basically creating work. I understand it only takes seconds to get them but over the course of time it's not efficient. I've been using Firefox for years & do not always agree with some of the changes but this one is really frustrating because it is not consistent. I only want to be able to have the where to/save as box show up when I attempt to download a PDF. Any other or real suggestions would be appreciated. Thank you, JF

Recently (and during the writing of this) i have experienced typing lag in Firefox. My input gets processed and handled, but it takes a little while, sometimes up to a few seconds, for the text to appear or the changes to occur (think of sending messages). I am currently on Firefox version 106.0.5, and have tried doing a safe restart ("Troubleshoot mode"), but the problems persevered. I have tried clearning cookies, cache, browser and login history, but the problems persevered. I am also not using the windows cursor text color highlighting, which was submitted as a solution to a similar problem a year ago. Thank you if you can help!

I get this when I attempt to go to https://www.crutchfield.com I have cleared cached data. Turned off the firewall and vpn. Any help would be great.

Secure Connection Failed

An error occurred during a connection to www.crutchfield.com. PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

I am unable to log on to my Synology Diskstation 220+ using the Firefox browser. The device is accessed through my local IP address. I have no trouble using the Microsoft Edge browser. This problem has existed for several months and I cannot figure it out. On Firefox I have checked the ad blocker and disabled it. I tried clearing the cache. I would appreciate any ideas people could suggest. Thanks.

Hi, I have this problem which I never faced before, and I could not find a solution to it online. Could you please help me! It only appears in your browser. Which is a pink layer on YouTube videos. I tried reinstalling the browser, refreshing it. everything I could. And no chance. I am going to share with you a screenshot of what I mean.

Firefox on Windows 11 now runs at 100% and a stack of ram. Obviously this slows down my PC and this is only on the home page with nothing to look at. This makes it unuseable. Tried help pages - no use at all. Why am I asking an unknown instead of Mozilla? To big for their boots?

Why can't I get on viewmyaccount.com?It is for a financial service lpl finance. I was told not to go to viewmyaccountlpl.com.but to stay with viewmyaccount,com only.

Once again the failure of Firefox to work with comment sections of many websites has reared its head in the latest update of Firefox. I'm using Windows 11 with latest updates. This occurred suddenly in the middle of commenting. Other web browser are OK. These constant recurring problems with Firefox are getting tiresome and although I like the browser and am comfortable using it, I'm seriously considering abandoning it for these annoyances.

On opening many websites I think they've created a new trick - dropping to the bottom of the page so you have to scoll through all pages to get to the top - is there a way of preventing this?