All Products Support Forum

I just bought a new laptop and installed the firefox browser on it. I was trying to log into my account for Elder Scrolls online so I could download the game onto my new machine, but the sign in window would blink and a little white box in the lower left would briefly read "javascript;"

I have no trouble logging on to my account from the site on my older computer, which presumably does not (yet) have the same version of firefox as the newer machine. I was able to log in to the ESO site from my new computer via chrome, so at least I can download the game.

But I'm puzzled as to why Firefox is suddenly incompatible with this site when it never has been before to my knowledge.

More and more I'm having to go to other browsers like Chrome or Edge to open certain websites as they do not work through the Firefox browser. Why is this and how can i get them to work before i change browsers permanently?

Hi, yesterday I got a new computer and I installed the Firefox on it, but when I started the browser for the first time, it was a mistake (I pushed the button by accident), so I immediately closed it. It was asking something about allowing the use of coolkies, but I didn't answer to that and simply closed the window.

The thing is that since then my firefox don't load properly. The buttons and the autocomplete are normally responding, but all pages (including the settings) are blank and sometimes it won't start at all and I have to close it with taskmanager to make it open next time (but still blank).

Does anyone have the idea what's going on?

Thank you.

Hi everyone,

I would like to change the order of Search Bar suggestions, if possible, because I find the "Firefox Suggest" section's results more relevant to what I usually look for.

Specifically, as shown in the image I attach, when I type, I get some suggestions, and then I can see the "Firefox Suggest" section. Is it possible to change the order and place it above the suggestions?

Thank you!

I am trying to open one of my bookmarks and it sits and spins for a long time then a message comes up that I am running an outdated browser and it needs to be updated to support their site.  ??? But I think I have the latest update.

My laptop was out of action for quite some time with a u/s hard drive and no money to replace until now. I reloaded Waterfox, logged in and synced, however, I seem to have lost all my bookmarks. Can anybody advise me, please, as to if there is a way to recover them? My backups only go back to 20/05/2022.

Regards,

Mark

I just had a glitch with the latest update to 102b, FF insisted I had an old version and would only let me make a new profile. So I had to set up multi-account containers again. I have specific sites opening up in each container, and I'd like to make a copy to make sure that if my profile gets goofed up somehow, I can always easily restore my setup with multiaccount containers just the way I like it.

What do I need to copy, so that with a new profile, all I need to do is copy over some files?

In my profile folder, I see an Extensions folder, as well as an extensions.json and extensions-settings.json.

Are those the only folders/files I'd need to restore multi-account containers on a new profile?

I have thought of using FF Sync, but I keep reading that it is not intended for copying, so much as sharing across different devices, which is not something I'm interested in. Should I just let sync copy my extensions, and then sign back in, in the event I want to restore addons to a new profile?

When I download a file, a small popup window appears showing all the downloaded files. I don't like or need this window! How do I turn it off? I have included an image of the annoying download popup.

cannot install fire fox I have used it for years as my main browser can you please help me get it back? This is a brand new computer. I should not be having any issues with Firefox

I use google meet a lot. I need to screen my screen very often. i have used other web browsers which let to share a singe tab in the meet, but in firefox, can only get the option for either a window or an entire screen which is very inconvenient. I hope to hear from you soon because i use firefox and its be a shame for me to switch to other web browsers completely for this issue. My email is vijay.rh@gmail.com

Hello Today I've installed Windows 11 and tried migrate my firefox data from old windows 10 to new windows 11 by online account, after login into my firefox account I've noticed all my bookmarks,tab,password,history etc gone. I don't understood why ... I never had problems like this before . when I logged and sync on another device I had all my data from firefox account... Could you please help me with that

the other day my Samsung Galaxy S21+ died on me so I was forced to re-startup my old Galaxy S10+.. and I tried to sync the my new data on my Desktop and Firefox cloud to my phone...

BUT! it synced my old data a year old data from my phone to my desktop... destroying all my changes over the past year.. THANK YOU BACKUPS! saved the day... Firefox account need the ability to clear the stored Firefox data in the cloud to prevent this from happening again.. and I found similar questions that pointed to deleting my whole account and starting fresh.. THAT IS AN INSANE IDEA... no thx.. I have too much to lose...

please consider this a feature update or request..

I have tried numerous times to copy over the contents of my Firefox default profile folder from a Windows 10 PC to a new Windows 11 PC. I followed all the instructions as far as I know (when either saving or pasting the folder contents, Firefox is off; successfully downloaded and installed Firefox on new PC creating a new default profile which is where I pasted the contents from previous PC's profile, etc.) When Firefox is restarted on the new PC, it is just the same as the new installation -- no bookmarks from the old profile show up, e.g.).

Any ideas for how to get this to work are greatly appreciated. I have a lot of bookmarks and need to be able to access them on new PC. (BTW, this approach worked just fine when I installed a new disk drive on the old PC about 5 years ago and brought all the Firefox profile data over - everything came over as expected. I wouldn't think the fact that this is a Windows 10 to Windows 11 porting has anything to do with it not working -- these are just profile folders.)

Would Synching the two PCs work better? Does Synch just add all the profile and password data on the two PCs together so that each ends up with the total of what was on the two individual PCs and nothing on either is lost? When I looked at Synch on new PC, it was not clear how to get it to point to the old PC - Add a New Device just seemed to point to a phone. Again, any help is much appreciated.

For me, running 101.0 on Windows 11, Firefox disregards the selected theme and shows web pages in black no matter what I do (except for these support pages, oddly). Sometimes it renders as black text on a black background, making it impossible to use. My windows theme is "Light", my Firefox theme is "Light". I CAN select ALWAYS to override every web page with a light background and dark text, but obviously that interferes with the design of most web pages. This problem has persisted for months. I have read the suggestions about changing UI settings in about:config and none of them work. As much as I love Firefox and Mozilla, there are many web pages rendered unusable by this problem, and I am about ready to throw in the towel and start using Chrome.

I cannot capture and move bookmarks which are located in the hidden overflow bookmark toolbar section. I can capture and move the bookmarks with my mouse if they're located across the top of the screen (under the address bar), but if they are located in the hidden drop down overflow section (drop down arrows on the right side of the screen) I cannot capture them and move them. I've used two different mouses, thinking maybe the first one was defective, but neither one will capture and relocate a bookmark (in the hidden part of the toolbar). Both of the mouses are new, having been bought within the past couple months. Please advise.

I have been using Firefox for 64bit Windows (now Win 11) for years. Occasionally, when I open Firefox a message will appear informing me that a new version is available, and it gives me a choice to download it or not. I normally select not to download it, and instead go to Help/About which then automatically checks my version to determine whether or not it is up to date. Lately, that has not been working properly, or at least not the same as it used to work.

Today the message opened to tell me a new version was available. I closed that message, and went to Help/About which showed my current version, 100.0.1, is "up to date". So I then went to the mozilla website, and found that there is a later version, 101.0, available. As you can see by that the auto check in Help/About seemed to not have worked correctly. So, wanting to be up to date, I attempted to download the new 101.0 version. When I clicked on Download it immediately displayed the message, "Your download was interrupted. But all is not lost. Your system may not meet the requirements for Firefox, but you can try one of these versions."

No matter how many times I tried, it continued to give me that message without allowing me to download the 101.0 version. So I went back to Help/About to try that again. It still said my version 100.0.1 is "up to date". I started over on Moxilla.org, and instead of immediately trying to download I clicked on "See Release Notes". That displayed the release notes for 101.0, and when I clicked on "Windows 64 Bit" in that screen it did download the Firefox installer which I saved to my hard drive.

I then ran that Firefox installer which informed me that Firefox was already installed, and suggested I update it instead which I accepted. The installer supposedly did it's thing, but now when I go to "Help/About Firefox" it shows that I still have version 100.0.1 installed AND it is still "up to date".

So what gives? Is there really a new, 101.0, version? If so how do I update to it?

Respectfully, James Belkiewitz jabelkiewitz@att.net

Hello

We use our own CA to secure some websites on the internal network. Until version 101.0, the SSL was working correctly. I have updated today to firefox 101 and all our internal websites started giving SSL_ERROR_BAD_CERT_DOMAIN. There are no issues with external CA issued certificates, so I'm assuming it is something related to the way we generate the certificates. Were there any changes done at version 101 which might reject certificates with a valid common name? Is there a way to disable it and revert to version 100 options?

Thank you

Can I please know the command to activate the swipe left gesture to go back in a site, please?? Right now it is set to- Browser:BackOrBackDuplicate.

It would be genuinenly helpful if you could tell me the command to activate the back and forward gestures.

Regards, Labeeb.

When I log in to survey websites (e-rewards or one opinion), they get the neverending clock so I can't choose & take a survey. I get into the website & can do everything except for taking the survey. Works fine in Edge.