All Products Support Forum

Firefox asked to refresh, as it had kept crashing, I did. I see the 'Old Firefox Data' file, on my desktop, and then followed the instructions to about:profiles. Then I opened the Local Directory, right click and pasted. I then restarted Firefox, and I got nothing back. Help! Thanks!

My firefox browser is completely unable to load any tabs. The search bar works but screen remains blank after pressing enter, I have tried uninstalling and reinstalling with no change. Thank you any help

Walmart website no longer works properly with latest Firefox 96.0.2 64-bit. It works properly with Chrome and other browsers. You can log onto the site and search for products but when you try to add a product to the cart nothing happens. You also can't actually go to the cart. Last time I used Walmart was a few weeks ago and everything worked fine!

The instructions for the Window Titler icon suggest to turn on the Title Bar (with the Firefox icon, usually shows title of active tab, but would presumably show the Window Title if one was assigned). I can't find how to turn it on in version 99.0.1. It's not where the instructions for Window Titler said to look (managing the Menu bar or the Bookmarks bar). Any suggestions?

Would love for this feature (named windows) to become a normal part of Firefox. I wouldn't mind having the Title Bar anyway; at the cost of a few pixels, I would have something to grab onto when moving windows around that wouldn't accidentally do something to a tab.

Despite i selected "always show" in the options of the menu toolbar, as indicated in many answers and guides, Mozilla keeps randomly to show or not to show (most of the times) my bookmarks in the top bar. The bookmarks are still there if i press on top on bookmarks in fact they appear, simply they are not anymore in the bar. I have reset several times to default from the options but it doesnt change anything. Any clue? Thank you

The latest version of Firefox was just installed and I am now having constant crashing problems the performance is significantly worse than the previous session. How do I go back to the previous version. Note to Firefox please do not use us a your Beta testers.

I have seen this in some past versions of FF It usually goes away after a few upgrades

Instead of whatever it's supposed to display, you can see that it shows some random characters.

Annoying. I dont even remember what it's actually supposed to show

So I have this issue with my Firefox install on my PC. For one reason or another Google services (Gmail, search, etc) do not seem to always work. They have moments where they will search or load emails, but most of the time they spin, give an error in gmail, or just won't try searching at all (hit search and just dead and blank screen).

[Oops... the system encountered a problem (#001) - Retrying..] - one of the errors commonly seen in gmail.

All I run is Ublock Origin, Keepa (amazon price tracking) and LastPass.

I've tried a total uninstall using Reva Uninstaller so it deletes remaining files. Chrome does work just fine, so it doesn't seem to be any sort of firewall or anything blocking it. I've tried going into about:serviceworkers as I saw there was an old bug having to clear out google services in there. It does maybe help at first, but they come back and it doesn't always fix it anyway.

Is there anything else I'm missing?

When viewing email on Outlook in Firefox, there now appears a rectangular black box over part of every email. This does not occur when viewing Outlook emails on Chrome or Edge. I thought it might be because of my adblocker (Ublock Origin) so I turned it off, but the black rectangle still covers part of my messages (and I have Ublock on Chrome, too, with no problem viewing Outlook).

The rectangle covers only a portion of the messages. When I scroll the message, the black rectangle remains stationary and the message scrolls behind it, thus revealing the portion previously covered by the black rectangle (a different portion of the message becomes covered).

I tried to take a screenshot to show the black rectangle covering part of the message. Amazingly, even though the black rectangle is there when I take the screenshot, the screenshot itself does not display the black rectangle....instead the message appears in the screenshot without being partially covered by the black rectangle.

Unable to log into my Citizens Bank account. I keep getting an "Access Denied" "You don't have permission to access "https:citizensbank.com/HomePage.aspx" on this server." Tried updating Firefox and Troubleshoot mode.

Hi, I've recently noticed that Firefox is not using Intel Graphics for hardware video decoding, here are the specifics:

- I tested this on two separate PC - one laptop with dual GPU (an Intel UHD 630 and NVIDIA GTX 1070) and one desktop with dGPU removed (leaving only an Intel UHD 630 by i7-9700K), on both PC I made sure to run Firefox on Intel GPU only. - According to information I gathered online, Intel UHD 630 should support H264 decoding and VP9 decoding without any problem. - I tested videos from Youtube (VP9, non-HDR video) and Twitch (avc/h264 video) - The exact same video, when played on Microsoft Edge (Chromium), uses Intel's hardware decoder without any problem. - On the dual GPU laptop, when being forced to run on NVIDIA's GPU, Firefox correctly uses the NVDEC decoder without any problem. - Both PC uses the latest Intel driver (30.0.101.1191)

I have attached copies from about:support page below.

In Firefox settings, under General -> Performance section, I have left "Use recommended settings" checkbox on.

Could someone help?

Screen readers read the following code as 212.4% instead of reading 2 and then 21.4% each graphic separately -- <svg width="100%" height="100%">

 <g>
      <text dominant-baseline="text-before-edge" y="80" x="607" text-anchor="middle">2</text>
 </g>
 <g>
      <text dominant-baseline="middle" x="605" y="116" text-anchor="middle">12.4%</text>
 </g>

</svg> I'm not sure how to report this issue as a bug. Can you please direct me to the correct procedure.?

So Firefox did an auto-update a few days ago, and when I opened the browser EVERYTHING was gone. Passwords, bookmarks, etc.

I've managed to get the old bookmarks moved over, but I cannot for the life of me figure out how to get the old passwords back. The old data is in a folder on my desktop, do I just copy and paste the login and key 4 files from that folder to the new folder?

Sorry if this seems like a dumb question, I'm a pleb and this is the first time I've experienced this. :(

Various online booking sites will format blocks of key information as large images and Firefox* never prints such pages correctly. The problem seems to occur when an image is split between one page and the next. I've attached two small images of the top of the page as displayed in Firefox and the print preview for that page. The page has two buttons ("Map It" and "add to Apple Wallet") that are forced off of page one but do not appear on page two. Page two prints as shown -- blank with only header and footer lines -- and the information that should be on page two (including any text) is omitted. I've had the same issue for several years. This includes several Firefox versions, several printer manufacturers (Cannon, Epsom, and HP), and a number of OS updates. I am absurdly loyal to Firefox (dunno why) but I keep having to switch to Edge whenever I need to print a complex web page. I keep hoping that the problem will be fixed.

• Name Firefox

Version 99.0.1 Build ID 20220411174855 Running on Windows 10 print_printer Canon G3060 series Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:99.0) Gecko/20100101 Firefox/99.0 OS Windows_NT 10.0 19043

bold text' I need to stop firefox from attempting to download update 99 because it will not download it and it is taking up too much of my internet metered download time.'I have taken it off of automatically download updates,but it still pops up a message every day.

I am unable to load google or any google searches. I have reinstalled firefox and the problem persists.

When I immediately open firefox everything works as expected, but not long after browsing the fault arises.

I just had a Firefox update today and now when I save a pic or save a video it does a new really annoying drop-down notification at the top from the download icon area which stays there until I manually remove it. In the past I only saw an activity up there when I downloaded programs to my downloads folder, but not when I simply saved an image or video to my other locations. I do not want this stupid dropdown notification appearing, and it's getting bigger and bigger the more pics I save, how do I turn it off? It's ridiculous. I save videos from twitter and images like memes all the time and never have this happen, it just saves it and there is nothing more going on to worry about (which is what I want), it's only started today after the update so it's a new feature. I looked in about:config but I could not work out which setting it is so didn't touch anything. Thanks for your help.

I recently had to wipe my laptop and didn't have a chance to back stuff up off it. Thankfully, all my tabs and passwords are synced with Firefox Sync, but alas, I don't remember my password. So I pulled an old laptop I hadn't touched in a couple years, it was still logged in to Firefox Sync -- I could see all my tabs and passwords there. But the password for Firefox Sync itself? Out of date, turns out it's wrong (must've changed it at some point and not updated.)

So now I'm forced to, eventually, reset my password. What to do? Well, it says it will clear all my data (passwords, tabs, etc.) At the same time, since I'm *already logged in* and can view all the data, I'm hoping it would just stay here locally when it gets wiped server-side, and then I could re-sync my tabs and passwords in. Does this work this way?

tl;dr if I'm already logged into Firefox Sync, and reset the password, will I still lose everything?

Thanks.

Who has experienced downloading a PDF file after the last update, Firefox used to open a download dialogue but now it opens the file in same tab instead of downloading it. this can be annoying especially when opening emails and downloading files, every time I have to reopen the same location.

this happened only today after the last update