All Products Support Forum

Why can't I online shop with Mozilla? For months now I have had to go to another browser to use websites and make purchases. It doesn't happen 100% of the time, but enough to have me consider using a different browser permanently. I have used Firefox for years and don't want to change. But, when I need to purchase things or even pay bills and it won't let me continue on to a site, it's an issue. And yes, I have cleared cache and cookies and it doesn't seem to make a difference.

Specific examples: I logged into a store that I have purchased from before to make a new purchase. I can browse the website, but when I add to cart and try to check out, nothing. No message, not anything to help me know what the issue is. I go to Edge, pull up the site, and complete my transaction.

Today I tried to log onto a site that we just set up an account with yesterday. It's to be a guarantor on an apt for my son. We set up the acct and went today to finish the requirements and it won't let me access it. Just keeps scrolling. I go to Edge, log in with no trouble.

my whatsapp web page doesnt load anymore and it just gets struck on a white screen, i have tried to delete cookies reinstall the browser but nothing happens. Im using endeavor os

Everytime I'm typing www adress on my android smartphone it appers on new card. In the end of a day it result many unnecessary open cards. Is there a easy way to solve it?

I switched to Firefox on mobile after using other browsers on and off but I thinking of going back to Chrome. This browser sucks when watching videos. I dislike autorotate except when watching videos so I usually disable the feature. This wasnt a problem until I installed firefox, it doesnt rotate videos on fullscreen when I disable autorotate on my phone, this seems reasonable but other browsers make it work.

Hello.

I'm unable to open "t.co" links from Twitter on Firefox. I tried both in app browser from Twitter's feed and pasting the link directly into Firefox but can't get it to work. Links work normally on another browser.

unable to set YouTube video quality via firefox. goes back to high resolution and results in buffering. On other browsers it doesn't go back to high resolution once I set it.

bold text using latest version of firefox i can no longer open my tiscali webmail message sayes "this browser is not supported on current platform" I have no such problem on my windows desktop ?

I have a lot of websites bookmarked on my Android, a Samsung Galaxy S21 Ultra 5G 128GB. Well, "bookmarked" is the wrong word. I have saved them on the homepage so that I can get to them quickly. Trouble is, every single one of them is just labeled "Firefox".

For example, I have a folder named "Gen'l Reference" with 11 items. (See attached image.) Some of them open apps and are properly labeled with the name of the app, e.g., "UnicodePad", "Translate", and "DuckDuckGo". But others link to websites, mostly with specific functions, such as Snopes.com, timeanddate.com, and emojipedia.org. All of these just show the Firefox icon and are labeled simply "Firefox". The only way I can get to the one I want is to remember where it is in the layout. How can I give them appropriate labels, with or without their own icons?

Hi! Recently I tried to make a payment on a website (using Firefox Nightly for Android) that would not recognize numbers in the dollar amount field. I received a message saying that the field could not be blank, although I had entered a number. I ended using another browser and finished the transaction without issues. Any feedback on this would be very helpful.

In the desktop browser you can load the History tab, right-click a page, then click Forget This Site. Is there any way to do that in the Android version? It's needed for site development purposes.

MacOS Monterey 12.3.1 FF 99.0.1 Have tried clearing Cache, Cookies, Troubleshoot mode.

Google Maps > Search > Share > Embed a Map, the map to be embedded is not displayed (likewise when embed is pasted into Wordpress page, for example)

While same procedure in Safari or Brave works as expected (map to be embedded is displayed in Google maps and embed code displays map in webpage using Brave or Safari).

From the Google Maps page > share > Embed a map > right click This Frame > Open in new tab And then looking in the Console. There are a few other ignored errors but then this...

Loading failed for the <script> with source “https://maps.googleapis.com/maps/api/js?client=google-maps-embed&paint_origin=&libraries=geometry,search&v=3.exp&language=en&region=us&callback=onApiLoad”.

On certain websites I notices I have 'unknown errors' when trying to log in.

Usually this is remedied by either using Chrome or clearing cookies and the cache.

Both of there are inconvenient and result in a great deal of wasted time.

The usual response by these websites is "get Mozilla to fix this".

I'm getting sick of this.

I don't want to switch to Chrome but I will have to if this persists.

More and more I'm having to go to other browsers like Chrome or Edge to open certain websites as they do not work through the Firefox browser. Why is this and how can i get them to work before i change browsers permanently?

Mobile sites have always sucked. We can try and argue about it, but the fact is they are horrible. If they are not trying to force an app down my throat, they are convoluted, buggy or lack functionality.

And then half the time when you use the "Switch to desktop" toggle, it loads a version of that same site as if a desktop opened the mobile version of that site, then you have to go into the URL, remove the little m in front of the URL, and hope the rest of the URL still points you to the right place.

Don't get me wrong, mobile sites have come a long way. But why do we still have them? The screen on my phone has more pixels than my desktop. And with the distance I hold it from my face is bigger than my TV.

TL;DR Is there any chance that we can have an option that "Switch to desktop" is just always on?

I used to put a YouTube video with autoplay turned off, so whenever I fell asleep, the screen of my phone would turn off when the video was over.

Suddenly, some weeks ago, whenever the YouTube video stops, the screen remains on. And it drains the battery all night long.

I already completely uninstalled and reinstalled Firefox, and also tried the Video Background Play Fix add-on, but this problems persists, and it's ONLY on YouTube.

What can I do?